Users appreciate WooCommerce for its extensive features, high customizability, and the strong support team. It integrates seamlessly with WordPress, enhancing both functionality and SEO. Many reviewers highlight the professional and responsive customer service as a standout feature, enabling quick resolution of issues. The active community also provides valuable resources and extensions. However, users report several drawbacks, including frequent updates that can destabilize sites, a heavy reliance on additional add-ons for basic functionalities, and the plugin's tendency to clutter interfaces with ads and upgrade prompts. Performance issues and complicated uninstall processes are also common complaints, alongside the high cost of extensions and lack of straightforward customization options.