Workchat – WhatsApp CRM & LiveChat
WorkChat is a Live Chat & Messenger platform which can be integrated into your website via our Wordpress WorkChat plugin easily.
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Overview
Compatibility
Customer support & learning resources
Changelog
Main benefits
Streamlined Communication Channels
Real-time Customer Engagement
Customizable Chat Widgets
Multiple Communication Methods
Comprehensive Dashboard Access
About this plugin
Categories: Integration and APIs
Version: 2.3.3
Last updated: 19-08-2024
WordPress version: 5.2
Tested up to: 6.5.5
PHP version required: 7.3
Languages:
Tags:
Learning resources: View resources
Overview
WP WorkChat is a versatile communication plugin that seamlessly integrates WhatsApp with WordPress LiveChat, designed to enhance customer relationship management (CRM) by streamlining communication channels for businesses. With features like customizable live chat widgets, real-time engagement, multiple live chat buttons for various contact methods, and the ability to add multiple chat agents, it ensures comprehensive customer support. The plugin also offers robust management capabilities, including active contact databases, predefined response templates, and media file storage. A comprehensive dashboard tracks KPIs and customer satisfaction, while additional features like ChatGPT integration, smart responses, and WhatsApp Business for bulk messaging enhance marketing and operational efficiency. Ideal for a wide range of users from small startups to large enterprises, WP WorkChat improves customer service, supports multiple communication channels, and provides valuable customer insights, making it a powerful tool for enhancing client interactions across various industries.
Enhanced Customer Support
- Provide quick and efficient support, leading to higher customer satisfaction and loyalty.
- Engage with visitors instantly through a customizable live chat widget.
- Utilise predefined chat templates to respond quickly and consistently to common customer inquiries.
Streamlined Communication
- Manage multiple communication channels from a single interface, improving efficiency and response times.
- Setup various communication channels such as WhatsApp, Facebook Messenger, Skype, SMS, and more.
- Integrate multiple WhatsApp numbers into a unified interface for managing all customer interactions.
Improved Customer Insights
- Gain valuable insights into customer behaviour and preferences through detailed analytics and reporting.
- Access an intuitive dashboard to track key performance indicators (KPIs), chat volumes, and customer satisfaction scores.
- Keep a real-time database of active contacts for efficient follow-ups and personalised customer service.
Scalability
- Easily scale communication capabilities as your business grows, accommodating increasing volumes of customer interactions.
- Add multiple chat agents to handle inquiries, ensuring comprehensive coverage and prompt responses.
- Utilise developer APIs to customise and extend WorkChat functionalities according to specific business needs.
