Users appreciate the LiveChat/ChatBot/Text Inc. plugin for its extensive features, core fundamentals, AI integration, and exceptional 24/7 customer support. The onboarding process is smooth, and the plugin is easy to install and use. Users find it particularly helpful for instant client communication, increasing sales, and providing real-time support.
However, there are drawbacks. The “free” tag is misleading as it’s only for a 14-day trial. Some features should be included in the highest subscription tier but come at an additional cost. The interface has some annoyances, like persistent review reminders, and there's a significant security flaw where user passwords were exposed. Moreover, the platform can feel limited and lacks some essential functionalities, such as efficient canned message searches.
