Users generally praise the WordPress live chat plugin for its ease of use, customizability, and a robust set of professional features. Many appreciate its user-friendly setup, quick responses from customer support, and useful functionalities like attachments and quick text responses. It enhances user engagement by enabling immediate customer interaction.
However, users also report significant drawbacks. Many experienced configuration difficulties and noted that recent updates have introduced errors, slowed down websites, and caused compatibility issues with other plugins. Security concerns, such as malware and data privacy issues, are also highlighted. The frequent instability of new updates and occasional non-responsive support further complicate its usability.
