Users appreciate the ease of use, simple installation, and multiple engagement features of this WordPress plugin. Many highlighted the plugin's helpful support team and quick resolution of issues, even for free version users. The free version itself is highly praised as a way to explore the plugin's capabilities before upgrading to a pro account. Users also enjoy the design aesthetics and customization options for the chat feature. However, some users expressed dissatisfaction with certain updates, which caused display issues, although these were resolved with support help. Another drawback is the frequent prompts to rate the plugin, which some find annoying. Overall, it effectively aids in real-time customer engagement.