Zendesk Support for WordPress
Bring the helpdesk into your blog
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Overview
Compatibility
Installation instructions
Customer support & learning resources
Changelog
Main benefits
Single sign on
Convert comments to tickets
Support Web Widget
Feedback Tab customization
Dashboard ticket access
About this plugin
Categories: Integration and APIs
Version: 1.8.5
Last updated: 05-09-2023
WordPress version: 2.9.2
Tested up to: 6.3.5
PHP version required: false
Languages:
Tags:
Learning resources: View resources
Overview
Zendesk Support for WordPress is a plugin designed to seamlessly integrate Zendesk's helpdesk capabilities into your WordPress site, enhancing customer support experiences. The plugin offers single sign-on functionality, allowing users to log in and access Zendesk without needing separate credentials. It enables administrators to convert blog comments into Zendesk support tickets effortlessly and provides versatile options such as the Zendesk Support Web Widget and Feedback Tab, allowing users to search the knowledge base, chat with agents, or submit tickets directly from any webpage. Additionally, the plugin grants full access to support tickets from the WordPress dashboard and includes a straightforward two-field contact form for quick issue submissions. Perfect for streamlining customer service, this plugin ensures that managing and providing support is more integrated and efficient.
Single Sign On with Zendesk’s Remote Authentication
- Users won't have to login to Zendesk Support separately.
- Automatically signs users into Zendesk if they are logged into WordPress.
- Ensures a secure login process.
Convert Blog Comments into Zendesk Support Tickets
- Easily escalate conversations or issues from comments to support tickets.
- Seamless process for users, enhancing customer service.
- Allows for better internal handling of user queries.
Zendesk Support Web Widget
- Users can search the knowledge base, chat with an agent, or submit a ticket.
- Can be added to any webpage or selectively using a template tag.
- Improves user experience by providing multiple support options.
Access Tickets from WordPress Dashboard
- Full access to views, tickets, and comments directly from the dashboard.
- Includes custom fields for better ticket management.
- Ensures you never lose sight of support requests.
Features list
Feature
Premium version
Basic Plan
A starter plan with essential features.
Pro Plan
An advanced plan with additional features.
Enterprise Plan
A comprehensive plan for large organizations.
Free Trial
A limited-time trial with full access to features.
Monthly Billing
A payment option billed every month.
Annual Billing
A payment option billed once a year.
User Limit
The maximum number of users allowed.
Storage Capacity
The amount of data storage provided.
Customer Support
Access to customer service for assistance.
Customizable Features
Options to tailor features to specific needs.
API Access
Ability to integrate with other software via API.
Security Features
Enhanced security measures included.
Analytics and Reporting
Tools for data analysis and report generation.
Mobile Access
Access to features via mobile devices.
Priority Support
Faster response times for support queries.
Pricing
In some cases companies have different prices based on various components like a location. As a result the prices displayed here can differ from the ones you see on their websites.
See all pricing optionsRating and reviews
jmi789
04 Jun, 2024
When you see how much you pay for using the Zendesk platform, that’s a disgrace that they are unable to upgrade their app for months
jakarta2000
02 Apr, 2024
Zendesk is demanding that all users update their sites by May 1st, but they’ve refused to update their own plugin, so the 3,000+ active installations are about to stop working with no word from Zendesk otherwise.
cryptolabs
27 Aug, 2020
This plugin has broken WordFence. This is totally unacceptable since I heavily rely on WordFence more than I do ZenDesk plugin. PLEASE UPDATE THIS PLUGIN so we can use it once again. If you don’t keep your stuff up to date I’ll (and others) will be looking for a helpdesk replacement.
pspence
18 Aug, 2020
This plugin works well when it works, and has been very valuable for us.
Regrettably, the plugin is no longer compatible with the latest versions of WordPress and WooCommerce (5.5 and 4.3.3 respectively at the time of writing) and when enabled, causes severe issues with site performance and functionality.
For example, it is not possible to edit WooCommerce products, to select multiple orders or to view the WooCommerce dashboard with the plugin enabled, among other issues. We contacted ZenDesk support last week about this issue, hoping for an update to the plugin, but have so far heard nothing back.
As such, we have now left the plugin deactivated and are waiting for an update at some point, and now looking at ending our ZenDesk Chat subscriptions.
Ron Killian
02 Mar, 2017
I use the paid version and over all I am happy. It is the best support system for wordpress that I’ve used. Plus I don’t have to worry about any support issues getting lost like with a email contact form.
But as already mentioned in the previous review, it could be so much better. Yes, it would be SO nice to have some control over the widget form, there is little to no customization available.
For example, I would like to add a small blurb on the form that asks people to check my FAQ page (with a link), before submitting. Many of the support questions I get could be answered with my FAQ page. They could get an answer to their question right away, without needing to wait on me to respond. And it would save me some support time.
I agree, for such a big company that has been around for so long, you’d think they could do it better. They are always adding features that I really don’t need, but the simple little things, but important things, like customizing the widget/form don’t seem to be as important.
Give us access to customize the form and I would give it 5 stars.