Zoho SalesIQ – Live chat, chatbots, and visitor tracking

By zohosalesiq

Visit the website

Identify, engage and convert website visitors with live chat and visitor analytics.

4.1

Rating summary

Reviews

20K

Active installations

Download the Plugin

Zoho SalesIQ – Live chat, chatbots, and visitor tracking

Overview

Compatibility

Installation instructions

Customer support & learning resources

Changelog

Main benefits

Forever-free for 3 users

Detailed visitor tracking

Proactive automated messages

Codeless chatbot builder

Built-in audio call

About this plugin

Categories: SEO and Marketing

Version: 2.0.4

Last updated: 17-06-2024

WordPress version: 2.8

Tested up to: 6.5.5

PHP version required: false

Languages:

Tags:

Livechat Live chat Wordpress live chat Chatbot Zoho SalesIQ

Learning resources: View resources

Overview

Zoho SalesIQ's WordPress plugin is designed to enhance website engagement and visitor management by providing real-time interaction and comprehensive tracking features. It offers a free plan for up to three users, including essential features like live chat, visitor tracking, and file sharing. The plugin enables sophisticated visitor prioritization through ring-based grouping, proactive chat triggers on high-intent pages, and codeless chatbot creation. For complex customer issues, it includes built-in audio calls and screen-sharing capabilities. Additional features like typing previews, chat routing, and real-time chat translation enhance the user experience, ensuring immediate and effective support. Zoho SalesIQ is trusted by over 450,000 businesses for its cost-efficiency and commitment to privacy, making it a robust solution for customer engagement.

Forever-free for 3 users

Free for up to 3 users with all basic features
Includes live chat, visitor tracking, and file sharing
Paid plans available for additional features

Visitor tracking

Organizes visitors into four concentric rings based on set criteria
Helps prioritize hottest prospects and avoid junk leads
Efficient use of time and resources

Automated messages

Proactively reach out to visitors on high-intent pages
Use chat triggers to spark visitor interest
Enhances engagement without waiting for visitor initiation

Chatbots

Codeless chatbot builder for non-coders
Programming interface for customization and automation
Build fully functional chatbots without writing code

Features list

Feature

Free version

Premium version

Limited features

Access to a restricted set of functionalities.

Up to three operators

Allows a maximum of three operators to manage chats.

Real-time visitor monitoring

Track visitors on your site in real-time.

Proactive chat

Initiate chats with visitors automatically.

Multi-channel support

Support for multiple communication channels.

Visitor tracking

Monitor and analyze visitor behavior on your site.

Offline messages

Receive messages even when offline.

Canned/Predefined responses

Use pre-written responses for common queries.

Mobile accessibility

Access features via mobile devices.

GDPR compliance

Ensure data handling meets GDPR standards.

Unlimited operators

Allow an unlimited number of operators to handle chats.

Advanced visitor insights

Gain detailed information about your website visitors.

AI-powered profile enrichment

Enhance visitor profiles using AI technology.

Custom widgets

Create and use personalized chat widgets.

Abuse management

Tools to manage and prevent abusive behavior in chats.

Integration with third-party tools

Connect with various third-party applications.

Post-chat feedback

Collect feedback from users after a chat session.

Agent mobile app

Mobile application for agents to manage chats on the go.

In-app chat support

Provide chat support directly within your app.

Rule-based chat routing

Route chats based on predefined rules.

Customizable chat widget

Modify the chat widget to match your brand.

Automated messages

Send automated messages to visitors.

Chatbots

Use chatbots to handle common queries.

Social media integration

Integrate chat support with social media platforms.

Screen sharing

Share screens during chat sessions for better support.

Pricing

Free Plan

$0 / lifetime

Plan includes

Limited features

Up to three operators

Real-time visitor monitoring

Proactive chat

Multi-channel support

Visitor tracking

Offline messages

Canned/Predefined responses

Buy Now

Enterprise Plan

$0 / 15-day free trial

Plan includes

Unlimited operators

Advanced visitor insights

AI-powered profile enrichment

Custom widgets

Abuse management

Integration with third-party tools

Post-chat feedback

Agent mobile app

Buy Now

In some cases companies have different prices based on various components like a location. As a result the prices displayed here can differ from the ones you see on their websites.

See all pricing options

Rating and reviews

4.1

Rating summary

Reviews

20K

Active installations

User sentiment analysis

Users appreciate the powerful features offered by the WordPress plugin, particularly its integration with Zoho products like SalesIQ and Zoho CRM. They find features such as bots, tracking, CRM integration, canned messages, and pre-entry message visibility to be highly beneficial for managing customer interactions. The plugin’s simple interface for adding chat functionality is also deemed helpful. However, there are significant drawbacks. Users report compatibility issues with current versions of WordPress and other plugins, leading to broken functionalities on their websites. Zoho is criticized for outdated software, slow updates, and lack of reliable support, resulting in users seeking alternative solutions from competitors.

travisromine

24 Mar, 2021

This plugin is pretty tired. It doesn’t work with the current versions of WP and other plugins you’ll probably be using. I was able to get Zoho IQ working for a few years but it’s now dead after updating the website and it’s not worth having my team create patches to fix it constantly. WP Bakery and the current version of WP are incompatible. Zoho should be more on top of it. Having used many of the Zoho software offerings and plugins over the last 4 years…I’ve found they are trying to do more than they can and don’t do anything really well. I’m switching away from all of the Zoho products and going with best of breed a la carte. I tried their other WP plugin for a contact form I think early on and it also broke WordPress. These are the only 2 plugins that actually broke the functionality of my website. Zoho Bookings is pretty cool but… it only integrates with Zoho Meetings which is terrible and very low quality and plain unusable. They have a lot of good ideas but the reality of it is their products are all half finished, even after 4 years of using it they have updated but nothing like their competitors. And yes I have offered suggestions quite often to their support team but they don’t have the resources to update the software very well or quickly. This topic was modified 3 years, 4 months ago by travisromine.

manuelarroz

20 Aug, 2020

In some days the plugin does not work, and without making any changes to either the website or SalesIQ. For example today it is not running, but it is recurring sometimes it is ok sometimes it is not. Sincerely ManuelArroz.EU

sharcs

23 Mar, 2020

x This topic was modified 4 years, 4 months ago by sharcs. Reason: Won't let me delete it

wisdomtree

30 Oct, 2018

We use Zoho for our entire business. The capability of this platform is unlike anything else on the market. Sales IQ is a tiny yet powerful part of this with bots, tracking, CRM integration, canned messages and even the ability to see what people are typing before they hit enter. We love Zoho, and look forward to many more happy years with Sales IQ and Zoho.

ronaldreis3000

28 Dec, 2017

Atendeu bem o que buscava. Esse plugin é uma interface simples para adicionar o código (provido pela Zoho, necessário cadastro) para adicionar o balão de chat no site.

Zoho SalesIQ – Live chat, chatbots, and visitor tracking

Overview

Compatibility

Installation instructions

Customer support & learning resources

Changelog

Main benefits

About this plugin

Overview

Forever-free for 3 users

Visitor tracking

Automated messages

Chatbots

Features list

Pricing

Plan includes

Plan includes

Rating and reviews

User sentiment analysis

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FAQ

Is it free to use?

How can I chat with more visitors at the same time?

It’s not working for me! HELP!

Can I keep spammers and harassers out of my chats?

How can I use it on my mobile device?

What features are included in the free plan?

Can I use chatbots without coding knowledge?

How does visitor tracking work?