Users appreciate the WordPress plugin's simplicity, clean interface, and fast backup speed, making it an efficient tool for backing up and restoring sites. Many praised it for its reliability, ease of use, and the ability to save time during development or site migration. The support team received high accolades for their excellent customer service and responsiveness. Features like cloud integration with Google Drive and budget-friendly pricing compared to competitors were also highlighted positively. However, some users faced issues with backup failures, restoration problems, and limitations with the free version, including the lack of WebDAV support and migration capability. Despite its advantages, these drawbacks were significant for some users.