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CallRail Phone Call Tracking

CallRail Phone Call Tracking

Dynamically swap CallRail tracking phone numbers based on the visitor's referring source.

4.2

Rating summary

5

Reviews

20K

Active installations

CallRail Phone Call Tracking
CallRail Phone Call Tracking

Overview

Compatibility

Installation instructions

Customer support & learning resources

Changelog

Main benefits

Complete visibility for marketers

Detailed caller source information

Dynamic Number Insertion

Form submission attribution

Enhanced digital marketing insights

About this plugin

Author: apowellgt
Categories: SEO and Marketing
Version: 0.5.3
Last updated: 15-12-2023
WordPress version: 3.0
Tested up to: 6.4.5
PHP version required: false
Languages:
Learning resources: View resources

Overview

The CallRail WordPress plugin is designed to provide marketers with comprehensive insights into the origins and actions of their inbound leads. By employing Dynamic Number Insertion, the plugin enables users to gather detailed information about the web session and source of every caller from their website. Additionally, the plugin supports form tracking, allowing users to attribute form submissions back to their source and gain an understanding of the user's activity on the site prior to submission. This functionality helps marketers achieve better outcomes by connecting and analyzing data from various channels, including calls, forms, and chat interactions.

Complete Visibility for Marketers

  • Provides a clear view into digital marketing efforts
  • Helps marketers measure success through quality inbound leads

Detailed Caller Information

  • Uses Dynamic Number Insertion to track the source and web session of every caller
  • Allows for better understanding of caller behavior on the website

Form Tracking Tool

  • Attributes form submissions back to their source
  • Provides insights into user actions before form submission

Data Integration

  • Surfaces and connects data from calls, forms, and chat
  • Helps achieve better outcomes through comprehensive data analysis

Features list

Feature

Free version

Premium version

Sentiment analysis

Analyze customer emotions in interactions.

Identify training & coaching opportunities

Spot areas for employee development.

Attribution insights

Understand the impact of different marketing channels.

Remove marketing blind spots

Eliminate gaps in marketing strategy.

Conversation summaries

Generate concise overviews of customer interactions.

Everything in Call Tracking

Includes all features related to tracking calls.

Call transcripts

Provides written records of phone conversations.

Keyword analysis

Analyzes keywords to improve marketing strategies.

Form tracking

Tracks user interactions with online forms.

Custom form builder

Allows creation of personalized online forms.

Pricing

Premium Conversation Intelligence™

$0 / free trial

Plan includes

Sentiment analysis
Identify training & coaching opportunities
Attribution insights
Remove marketing blind spots
Conversation summaries
Buy Now

Call Tracking Complete

$135 / monthly

Plan includes

Everything in Call Tracking
Call transcripts
Keyword analysis
Form tracking
Custom form builder
Buy Now

In some cases companies have different prices based on various components like a location. As a result the prices displayed here can differ from the ones you see on their websites.

See all pricing options

Rating and reviews

4.2

Rating summary

5

Reviews

20K

Active installations

5
4
3
2
1

User sentiment analysis

Users appreciate the CallRail WordPress plugin for its straightforward setup and effective call tracking, particularly on multiple websites and for PPC campaigns. However, significant drawbacks include severe server performance issues, constant integration problems with Adwords affecting conversion data, and a critical loss of irreplaceable call recordings. Additionally, users report poor customer support which is slow to respond and often unhelpful during urgent situations. Some users find alternative methods like using JavaScript more reliable.
briangelhaus

briangelhaus

18 Apr, 2024

This plugin works, but months later, we looked at our server logs, and this URL below took so long to process that it took all our sites down for a couple of minutes. And it runs often. /index.php?rest_route=/Calltrk/v1/store I would use the javascript route for adding call rail, not this plugin. This topic was modified 3 months ago by briangelhaus.
Discount Web Designer

Discount Web Designer

26 Sep, 2019

Constant integration issues with Adwords make our conversion data mostly useless. In Adwords this is a huge problem. They recently lost 2/3 of our all time call recordings!!!!! This data was priceless and is unrecoverable. Callrail’s support is some of the worst I have encountered and even during emergency situations they are not in a hurry to help. Calls to support go unanswered and if we get a callback it is often the next day by someone who has little knowledge. We are finding a new company to work with and I would suggest others to do the same. I will update this post with a full breakdown of all our callrail issues once we have migrated to a new provider. Too many to list at the current moment 🙁
Brian Jackson

Brian Jackson

30 Sep, 2014

I have used this plugin for years on 5+ sites and have never had a single issue. The team over at CallRail is great!
apowellgt

apowellgt

23 May, 2013

We use the CallRail WordPress plugin on several auto repair websites to track calls from PPC campaigns.
kevinjm

kevinjm

19 Mar, 2013

Extremely simple setup is up and running in minutes.

FAQ

What is CallRail?

What does the CallRail WordPress plugin do?

What is Dynamic Number Insertion?

How does form tracking work with the CallRail plugin?

Why is visibility into digital marketing efforts important?

Can I track chat interactions with CallRail?

Where can I find support documentation for the CallRail WordPress plugin?

How can I learn more about CallRail?