Users generally appreciate the WordPress plugin for its robust functionality in securing REST APIs and providing multiple authentication methods, such as OAuth. The plugin is praised for its excellent support team, who are quick to respond and effectively resolve issues, often going above and beyond by offering personal assistance and custom solutions. However, some drawbacks include the limited features available in the free version, leading to concerns about the transparency regarding premium features. Additionally, there are occasional technical issues during setup, including compatibility problems and a complicated onboarding process. Some users have also faced initial difficulties with API configurations and licensing confusion, but these are often resolved satisfactorily by the responsive support team.