Privacy Policy

Welcome to the TenWeb, Inc. Platform (hereinafter “The Platform”, “Us”, “We”, “Our”, “Company”, “10Web” depending on context). Your privacy is important to us. This Privacy Policy applies to all Visitors and Users using or accessing our Platform, including the Website found at (https://10web.io), Dashboard, Plugins, Themes, and other 10Web Services. The terms described in the Policy define how we collect, use, treat and safeguard your Personal information and the options for you to control your information.TenWeb, Inc. is a Delaware, USA registered Corporation, with mailing address:

TENWEB, INC.
40 E MAIN ST
SUITE 721
NEWARK, DE 19711

The information is collected when you visit and/or use the Platform (e.g. registration, subscribing to services, enrollment into affiliate program, placing a support ticket, communication with 10Web, etc.).

Registration and Account

*A unique numeric ID is created and assigned to your account upon registration.

Subscriptions and Memberships

Other

Third-Party Data Exchange

We do not sell, trade, or otherwise transfer to outside parties your personal information. This does not include parties who assist us in operating The Platform, conducting our business, or serving our users. We try to work with such parties, that adhere to the highest levels of privacy and security practices. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.

Reselling Products of our Contractors

Embedded Services

Embeds are pieces from other websites’ content embedded on our website. They behave as if the visitor has visited their website and may use cookies or capture information. These services may collect your IP Address, store cookies on your browser, embed additional third-party tracking, and monitor your interaction with that embedded content and such.

Please see below the link to privacy policies of such embeds on our Website:

• YouTube – https://policies.google.com/privacy

Cookies

A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns.

Cookies and similar technologies (e.g. Local Storage) on our Platform allow us to authenticate you, to track your browsing behavior, links clicked, items purchased, your device type, about how you use and interact with our Platform and or to run our Affiliate Program. This allows us to provide you with more relevant product offerings and advertisement, a better experience with our products and services, and to collect, analyze and improve the performance of our Platform. We may also collect IP address to enhance our platform security. Note that cookies may be placed by Third Party Services that we use (e.g. Google Analytics). You can choose to turn off all cookies at any time from your browser settings. If you turn cookies off, some features will be disabled such as not being able to log in to dashboard.

All information collected by TenWeb is used for internal purposes of running the business, except the cases described earlier. We collect information mainly:

• To be able to provide services
• To form reports for provided services
• To personalize your experience and to allow us to deliver the type of services and product offerings in which you are most interested.
• To improve our Platform in order to better serve you.
• To allow us to better service you in responding to your customer service requests.
• To administer a contest, promotion, survey or similar.
• To quickly process your transactions.
• Inform you on changes that may affect you
• To send periodic emails regarding your order or other products and services.

From time to time, we may ask your consent to collect additional data which will help us to improve our services, i.e to track your behavior in a certain 10Web product for a limited time period. In each case, we will ask for your explicit consent to collect the data and or provide you with the option to opt-out. We will keep for a time and use the data only for the purpose identified when asking your consent. All collected additional data will be deleted after the time you consented for lapses. Such data will not be provided to third parties, except when such data collection requires a sub-processor engagement, in which case we will put efforts to use sub-processors that are adhered to the high standards of privacy. You can always revoke your consent by contacting us at [email protected] and we will promptly stop the collection and delete the data collected for this purpose.

We respect and are committed to safeguard your privacy and have undertaken and put in place some physical, electronic and managerial measures which will allow us to deliver on our commitments. Additionally, we try to work with such parties, that adhere to the highest levels of privacy and security practices.The Platform is scanned on a regular basis for security gaps and known vulnerabilities in order to make your usage experience as safe as possible.

Your sensitive information is contained behind secured networks and is only accessible by a limited number of persons and third parties who have special access rights to such systems, and are required to follow policies stipulated herein. All information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when you place an order, enter, submit, or access your information to maintain the safety of your sensitive information.

You also have a role in protecting your privacy. In particular,

• please keep your passwords in a safe place and do not share with others. If you have identified unauthorized use of your account or other security issues, please contact us
• In case of onsite support temporary Admin, FTP access to your website, we strongly recommend to disable access, once the support action is completed. We will not use Admin, FTP access provided by you, for any other purpose, except the purpose we have asked access for and without your explicit permission.

Nevertheless, you should know that electronic transmission and data storage methods are not perfect by their nature and thus, we cannot guarantee absolute safeguard for your personal information. We use third party servers to store your information. We run a thorough selection process to identify third party data storage providers, which utilize industry standard security mechanisms.

Occasionally, at our discretion, we may include third party links on our website. This may include different social media (Facebook, Twitter, Google+, Youtube, etc.) features, widgets. These third party sites/services have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

We may use your Personal Information to contact you with newsletters, marketing or promotional materials, your subscription expiration, customer support issues and important updates. You may opt to not receive marketing/promotional communications at any time, by unsubscribing from those. In this case you will miss important information on 10Web, its products and services. Please note, that you will still receive the type of communication from 10Web, that we deem is necessary for continuity of 10Web business and operations and maintaining the high level of security standards.Communicating with 10Web may involve, but is not limited to, an exchange of information, discussions and information sharing, including, through publicly accessible platforms, such as WordPress.org support forum. You acknowledge your awareness that the information provided and/or posted by you on publicly accessible platforms may be accessed by any third party, collected, and used or misused. You take full responsibility of and agree to indemnify and hold 10Web and its affiliate companies, and their officers, agents, employees, partners, and licensees harmless from any claim or demand arisen in the result of you posting sensitive information on abovementioned platforms.

Additionally you acknowledge that during the communications you might submit, share, suggest, propose or make available to the company in any other way ideas pertaining to our product/service improvement and/or developing new product/service/functionality. Please note that many of the outside ideas submitted to the company may be already known or available to it and we do not offer compensation for ideas regardless of being known/available to us or being new and when the company at any time elects to practice them. We deem all ideas are gratuitously being made available to the Company, no consideration is expected and by using the Platform you consent to these terms. You agree to release us (and our officers, directors, agents, subsidiaries, joint ventures and employees) from claims and demands of every kind and nature, known and unknown, arising out of or in any way connected with your ideas made available to the company. You also consent not to exercise the moral rights of authors against the Company. Please consider these terms and conditions, before making an idea available to the the company.

When you use the AI co-pilot feature, 10Web may record your interactions, including video recordings of website changes, for the purpose of troubleshooting and improving the service. These recordings will be stored on secure third-party cloud platforms and deleted after one month. You will be notified about the recording before using the co-pilot feature and have the option to opt-out if you do not wish to be recorded.

We honor your right to be informed on and have access to your data that you provided to Us, as well as your right to request Us to delete your personal data.To this end:

• • We take a great care to ensure the security of the personal data You have shared with Us (see “Information Protection” section),
  • Try to minimize the personal data we collect,
  • Inform you on what personal data is collected and ask for your consent to do so
  • Whenever possible, provide you with an option to choose to not provide Us your data
  • Option to change and update you personal data, whenever possible
  • We have put in place mechanisms and solutions, to export and provide you with your personal data we retain, upon your request
  • We have put in place mechanisms and solutions, to delete your personal data we retain, upon your request

You can reach us at [email protected] for requests related to our above commitments. We may ask to confirm your requests by sending an email to your email account registered with Us.

We take commercially reasonable measures to secure and protect your information transmitted via or stored on our Platform. However, no security system is perfect. We cannot totally guarantee that information you supply to us will not be breached.
Should a breach occur or potentially compromised, we will inform you via email within 72 hours of Us becoming aware of the event. We will also report such incident to any required data protection authority. We will work closely with affected users, to determine steps necessary to undertake and how to avoid any similar event in the future.

CalOPPA requires commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates online services collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. – See more

According to CalOPPA, we agree to the following:

Users can visit our website anonymously. Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website. Our Privacy Policy link includes the word ‘Privacy’ and can easily be found on the page specified above.

Users will be notified of any Privacy Policy changes on our Privacy Policy Page. Users can change their personal information by logging into their account.

When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online. We do not specifically market to children under the age of 13 years old.

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them.To be in accordance with CAN SPAM, we agree to the following

• Not use false or misleading subjects or email addresses.
• Identify the message as an advertisement in some reasonable way.
• Monitor third-party email marketing services for compliance, if one is used.
• Honor opt-out/unsubscribe requests quickly.
• Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, follow the instructions at the bottom of each email and we will promptly remove you from ALL correspondence.

We reserve the right to update or change our Privacy Policy at any time and it is User’s responsibility to check this Privacy Policy periodically. User’s continued use of the Platform after we post any modifications to the Privacy Policy on this page will constitute User’s acknowledgment of the modifications and consent to abide and be bound by the modified Privacy Policy.

If we make any material changes to this Privacy Policy, we, at our sole discretion, may notify user either through the email address they have provided us, or by placing a prominent notice on our website.

If you have any questions about this Privacy Policy, please contact us.