Threado

Threado is a cloud-based platform offering AI-powered agents designed to automate customer support and enhance engagement for customer-facing teams. It enables instant, automated responses to customer queries by leveraging internal knowledge bases. The platform integrates seamlessly with popular tools like Slack, Microsoft Teams, and Chrome, making it easy to set up and use without extensive technical knowledge. Threado’s AI agents can handle a significant portion of customer interactions, helping resolve queries faster and more accurately, which enhances customer satisfaction.

Threado supports various use cases, including customer support, customer success, and sales engineering. It allows teams to personalize customer engagement at scale, identify key account contacts, and gain instant insights into customer interactions. The platform also offers advanced analytics to monitor performance and improve support strategies. Threado ensures data security with SOC 2 Type II certification and encryption for all data in transit.

By automating routine tasks, Threado helps teams focus on more complex issues, improving overall productivity and efficiency. The platform’s ease of use and powerful AI capabilities make it a valuable tool for businesses aiming to optimize their customer support operations.