BigCommerce vs Volusion: Final verdict
BigCommerce and Volusion both offer comprehensive e-commerce solutions, but they cater to different business needs and preferences.
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BigCommerce (Overall Grade: 7.9/10)
excels with its extensive built-in features, advanced SEO tools, and multi-channel selling capabilities. It is ideal for businesses looking to scale their online presence with robust support resources and a user-friendly interface. When comparing BigCommerce vs Volusion, BigCommerce stands out for its superior design functionalities, ease of use, and comprehensive ecommerce features, making it a strong choice for growing businesses. -
Volusion (Overall Grade: 6.6/10)
offers a range of customizable templates and essential ecommerce tools, making it suitable for small to medium-sized businesses. In the BigCommerce vs Volusion comparison, Volusion is appreciated for its affordability and simplified user interface, but it falls short in terms of advanced features and customization options. Despite its limitations, Volusion remains a viable option for budget-conscious businesses seeking a straightforward ecommerce solution.
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|
---|---|---|
Design functionalities & templates |
7.8 |
6.1 |
Ease of use |
7.3 |
6.9 |
Ecommerce |
9.0 |
7.1 |
Website Editors |
7.9 |
7.1 |
Product testing options |
7.3 |
7.6 |
Price |
7.4 |
7.6 |
Hosting quality |
7.8 |
7.0 |
Website speed optimization |
7.6 |
7.1 |
Plugins and integrations |
7.7 |
6.8 |
Marketing features |
7.9 |
6.9 |
Customer support |
8.7 |
7.0 |
Security |
8.9 |
8.7 |
AI capabilities |
7.3 |
0.0 |
User Management |
8.9 |
7.7 |
Which one is the best for ecommerce: BigCommerce or Volusion?
Verdict
: BigCommerce is the superior choice for businesses aiming for extensive ecommerce functionalities and scalability, while Volusion is suitable for smaller operations with basic needs.
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BigCommerce
: Known for its robust set of built-in features, BigCommerce is ideal for businesses looking to scale. It offers advanced SEO tools, various payment gateway integrations, and multi-channel selling capabilities. When comparing BigCommerce vs Volusion, BigCommerce stands out with a score of 9.0 for ecommerce, making it a comprehensive solution for serious online retailers. -
Volusion
: Volusion provides a solid foundation for ecommerce with its comprehensive product management system and secure payment processing. It is well-suited for smaller businesses or those just starting out. However, it falls short in comparison to BigCommerce, with a score of 7.1 for ecommerce, indicating fewer advanced features and scalability options.
Which one is the best for informational and business websites?
Verdict
: BigCommerce slightly edges out Volusion for informational business websites, thanks to its comprehensive design functionalities and user-friendly interface.
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BigCommerce
: BigCommerce is a robust platform that offers a wide range of customizable templates and design options, making it suitable for creating professional-looking informational websites. Its user-friendly interface and extensive support resources make it easier for users to manage their sites effectively. With a score of 7.5, BigCommerce is a solid choice for businesses looking to establish a strong online presence. -
Volusion
: Volusion also provides a variety of customizable templates and features designed to help businesses build and manage their online stores. While it offers a comprehensive product management system and secure payment processing, it scores slightly lower at 7.2 for informational business websites. Volusion is a good option for businesses that need a straightforward platform with essential e-commerce functionalities.
BigCommerce vs Volusion: Detailed comparison
Design functionalities & templates
Design FunctionalitiesRepresents how well each platform allows for creative design and customization of websites.Score Components:
- Template Variety (30%): Range and quality of design templates.
- Customization (30%): Flexibility and options for design alterations.
- User Interface (20%): Ease and intuitiveness of the design process.
- Responsiveness (10%): Adaptability to different devices and screen sizes.
- Innovation (10%): Unique design features and tools.
🏆
Winner: BigCommerce.
BigCommerce offers a wider range of design functionalities and templates, scoring 7.8 compared to Volusion’s 6.1.
BigCommerce offers a variety of design templates for creating ecommerce websites, with a total of 240 themes available. Most of these themes come with up to four styling options, providing users with flexibility in design choices to match their brand’s aesthetic. There are 12 free themes, while the rest range in price from $150 to $300 each.
On the other hand, Volusion, as a website builder, offers a variety of design templates tailored to meet the diverse needs of online stores and businesses. The platform provides users with over 30 professionally designed, responsive templates. These templates are crafted to cater to a wide range of industries, ensuring that businesses of all types can find a design that aligns with their brand identity and goals. The selection includes both free and premium options, allowing users to choose based on their budget and specific requirements.
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Ease of use
Ease of useReflects the platform’s overall user-friendliness.Score
Components:
- Learning curve (40%): Quickness and ease of getting started.
- Interface design (30%): Simplicity and intuitiveness of layout.
- User guidance (20%): Quality of tutorials and support.
- Flexibility (10%): Adaptability to various user skills.
🏆 Winner: BigCommerce
. Scoring a 7.3, BigCommerce offers a user-friendly interface and a comprehensive set of built-in features, making it suitable for a broad spectrum of e-commerce businesses. Volusion, with a score of 6.9, also provides a user-friendly interface and a variety of templates and customization options, but some users may find the platform’s features and tools less intuitive compared to BigCommerce.
Learning Resources
🏆 Winner: BigCommerce
. Both platforms offer a wide range of learning resources, but BigCommerce goes a step further with its extensive support resources and active community of users, making it easier for users to learn and adapt.
For ecommerce
EcommerceMeasures the platform’s effectiveness in supporting online business activities.Score Components:
- Ecommerce themes and templates (20%): Variety and design of templates.
- Product management (25%): Ease of managing and organizing products.
- Payment options (25%): Variety and convenience of payment methods.
- Ecommerce features (20%): Features for managing an ecommerce store.
- Integration (10%): Compatibility with external e-commerce tools and services.
BigCommerce and Volusion are both robust ecommerce platforms, but they cater to different needs and preferences. BigCommerce is known for its extensive built-in features, including advanced SEO tools, various payment gateway integrations, and multi-channel selling capabilities. On the other hand, Volusion is recognized for its comprehensive product management system, secure payment processing, and tools for marketing and SEO.
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---|---|---|
Ecommerce themes and templates |
8.0 |
6.5 |
Product page customization |
8.3 |
7.0 |
Payment processing and commissions |
9.2 |
7.5 |
POS capabilities |
8.5 |
7.0 |
Payment gateways |
9.0 |
7.5 |
Product numbers |
9.5 |
6.0 |
Additional ecommerce features |
8.4 |
7.0 |
BigCommerce ecommerce features:
- Unlimited Products
- Streamlined Single-Page Checkout
- Order Management
- Abandoned Cart Recovery
- Marketing and Sales Tools
Volusion ecommerce features:
- Ecommerce Product listings
- Payment Gateways
- Multiple Currencies support
- Shipping options
- SEO tools
- Social Media Integration
Ecommerce themes & templates
BigCommerce provides a wide variety of eCommerce templates designed to enhance online shopping experiences and cater to different industries. These templates feature advanced functionalities like quick view, product suggestions, and complex search filters but may require performance optimization for maintaining speed. The selection ranges from free to premium options, ensuring businesses can find a suitable design that aligns with their brand and product offerings.
On the other hand, Volusion offers a selection of ecommerce-specific templates designed to cater to various store aesthetics and needs. They provide 14 free themes and 38 paid themes, each costing $180. These templates are mobile responsive, ensuring that your online store is accessible and user-friendly across all devices. While the selection might not be as extensive as some other platforms, Volusion’s themes are customizable, allowing merchants to adjust the look and feel of their store.
Product page customization
In BigCommerce, you can extensively customize product pages to enhance customer experience and improve sales. This includes the ability to create detailed product variants, customize options like custom fields, and upload multiple images or videos for each product.
Volusion offers a range of ecommerce product page customization options to enhance the shopping experience. Users can modify product descriptions, images, and videos to showcase their items effectively. The platform allows for the customization of options and variants, such as size and color, to provide a more detailed and user-friendly product selection process.
Payment processing
BigCommerce supports over 65 pre-integrated online payment solutions, serving customers across 230 countries with more than 140 currencies, without charging additional transaction fees for using third-party payment gateways. This approach provides merchants with the flexibility to choose the best payment solution for their business needs, including the option for custom integration to cater to specific regional payment preferences.
Volusion offers a comprehensive eCommerce platform that supports various payment gateways, including PayPal, Stripe, and its own solution, Volusion Payments, tailored for U.S.-based merchants. The platform is distinctive for its low transaction fees, which vary based on the subscription plan. Additionally, Volusion provides POS capabilities, enabling seamless sales both online and in physical locations.
Website Editors
Website EditorsEvaluates the platforms’ website building and editing capabilities.Score Components:
- Customization tools (40%): Range and power of editing features.
- Editor usability (30%): User experience within the editor.
- Design flexibility (20%): Freedom in layout and design changes.
- Update and maintenance ease (10%): Simplicity of updating and maintaining the site.
🏆
Winner: BigCommerce
. BigCommerce, with a score of 7.9, offers an extensive set of tools designed for creating professional and engaging online stores without requiring coding knowledge. It provides a user-friendly drag-and-drop interface, robust eCommerce capabilities including product management and secure payment processing, and customizable templates to match brand aesthetics. The platform also features powerful SEO and marketing tools, app integrations for extended functionality, and comprehensive analytics to track website performance.
Volusion’s editor, scoring 7.1, is designed for ease of use, catering to both beginners and experienced users. It offers a drag-and-drop interface, allowing users to easily add, remove, or modify elements on their website without needing to code. Users can customize their site’s layout, adjust colors, fonts, and images, and even integrate various functionalities like social media links, shopping carts, and payment gateways.
Mobile editor/app
🏆
Winner: BigCommerce
. Both BigCommerce and Volusion offer mobile apps for managing your website, but they cater to different needs and skill levels. BigCommerce’s mobile app does not allow website editing, but it does provide access to the dashboard, analytics, orders, and the ability to add or edit products. This makes it a useful tool for managing your online store on the go.
On the other hand, Volusion does not have a dedicated mobile editor app. It is possible to edit on a mobile browser, but the experience might not be optimal due to the smaller screen size, and navigating through the admin dashboard could be difficult. This makes it less convenient for users who want to make quick changes to their website from their mobile device.
In summary, BigCommerce scores higher due to its more comprehensive mobile app, despite the lack of website editing capabilities. Volusion, while offering mobile browser editing, falls short due to the lack of a dedicated mobile editor app and the potential difficulties in navigating the admin dashboard on a smaller screen.
Product testing options
Product Testing OptionsAssesses the options for trying out platform features before commitment.Score Components:
- Trial quality (40%): Extent and usefulness of the trial or free version.
- Feature accessibility (30%): How many features are available to test.
- Trial duration (20%): Length of the trial period.
- Ease of transition (10%): Smoothness of moving from trial to paid plans.
Overall Result
:
Volusion wins
. Both BigCommerce and Volusion offer a 14-day free trial, allowing users to test premium features. However, neither platform offers a free version or a money-back guarantee. Volusion slightly outperforms BigCommerce in this category with a score of 7.6 compared to BigCommerce’s 7.3.
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Free Plan |
No | No |
Trial Duration |
14 days | 14 days |
Testing Premium Features |
Yes, during free trial | Yes, during free trial |
Money Back Guarantee |
No | No |
Price
PriceLooks at the cost-effectiveness and value for money of each platform.Score Components:
- Plan value (40%): What each pricing tier offers.
- Transparency and clarity (30%): Clearness of pricing structures.
- Flexibility of plans (20%): Range of options to suit different budgets.
- Hidden costs (10%): Additional expenses not included in the plan.
BigCommerce and Volusion offer similar pricing structures, with BigCommerce offering a slightly higher discount for annual subscriptions. Both platforms also offer custom pricing for their enterprise plans.
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$30-$40 |
Standard ($39.00/month): Unlimited products, file storage, and bandwidth, suitable for small businesses. Limited to $50k in online sales per year and up to 4 inventory locations. Value for price: 7.0 |
Personal ($35/month): Suitable for small businesses, allowing up to 100 products, 1 staff account, and offers support via live chat and email. Supports stores with up to $50K in GMV/year. This plan allows to manage 1 website and there is no limitation of number of pages offered. Value for price: 6.5 |
$70-$110 |
Plus ($105.00/month): Includes Standard features, plus customer segmentation and abandoned cart saver. Limited to $180k in online sales per year and up to 5 inventory locations. Value for price: 7.5 |
Professional ($79/month): Targets growing businesses with up to 5,000 products, 5 staff accounts, and additional features like newsletters, abandoned cart reports, and phone orders. Supports up to $100K in GMV/year. This plan allows to manage 1 website and there is no limitation of number of pages offered. Value for price: 7.5 |
$200+ |
Pro ($399.00/month): All Plus features, plus Google customer reviews and advanced search filters. Limited to $400k in online sales per year, and up to 8 inventory locations. Additional $150/month for every $200k in online sales. Value for price: 8.0 |
Business ($299/month): Designed for large stores, offering unlimited products, 15 staff accounts, priority support, and integrations with Amazon and eBay. Supports stores with up to $500K in GMV/year. This plan allows to manage 1 website and there is no limitation of number of pages offered. Value for Price: 8.0 |
location. As a result in rare cases the prices displayed here can differ from the ones you see on their
websites.
Hosting quality
Hosting
qualityExamines the reliability and performance of the hosting solutions.Score Components:
- Uptime (40%): Consistency and reliability of website availability.
- Speed (30%): Loading times and performance.
- Bandwidth and storage (20%): Sufficiency of resources provided.
- Data centers (10%): Quality and distribution of hosting infrastructure.
🏆
Winner: BigCommerce
Both BigCommerce and Volusion offer scalable cloud hosting with unlimited storage and bandwidth. However, BigCommerce edges out with a higher uptime guarantee of 99.99% compared to Volusion’s 99.9%. Unfortunately, neither platform discloses the locations of their data centers.
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Do they offer hosting? |
Yes, scalable cloud hosting with unlimited storage and bandwidth, but limited backup possibilities |
Yes, unlimited storage and bandwidth across its plans. However there’s no mention of backup features. |
Type of hosting: |
Cloud Hosting |
Managed Cloud Hosting |
Uptime: |
99.9% |
99.9% |
Uptime Guarantee: |
Yes, 99.99% |
Yes, 99.9% |
Data Centers: |
Not disclosed |
Not disclosed |
Website Speed Optimization
Website Speed OptimizationEvaluates optimization of website loading timesScore Components:
- PageSpeed Score (30%): Google’s score indicating performance optimization.
- Loading Time (30%): The average time until a website is fully interactive.
- Mobile Optimization (15%): Optimization effectiveness for mobile devices.
- Resource Optimization (15%): Optimizing images, scripts, and other heavy resources.
- CDN Usage (10%): Use of CDN to enhance speed across geolocations.
🏆 Winner: BigCommerce
Both BigCommerce and Volusion have a strong focus on website speed optimization, but BigCommerce edges out slightly with a score of 7.6 compared to Volusion’s 7.1.
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Focus |
Image Optimization, Code minification, Optimized templates, Using AMP, Caching |
CDN, Image optimization, Code minification, Regular Monitoring and Updates, SEO optimization |
Performance Tools |
Google Lighthouse, PageSpeed Insights |
Google PageSpeed Insights Integration |
Key Strategies |
Image Optimization, Code minification, Optimized templates, Using AMP, Caching |
CDN, Image optimization, Code minification, Regular Monitoring and Updates, SEO optimization |
Load Times |
Varies depending on optimization and website complexity |
Varies widely, depending on the optimization, website complexity |
Page Speed Scores Range |
Varies depending on optimization and website complexity |
Varies widely, depending on the optimization, website complexity |
Core Web Vitals Improvement |
Provides users with many tools for CVW improvements |
Implementing various performance optimization techniques |
BigCommerce provides a comprehensive set of tools and strategies for website speed optimization, including image optimization, code minification, optimized templates, using AMP, and caching. These strategies, combined with the use of performance tools like Google Lighthouse and PageSpeed Insights, help to improve the load times and PageSpeed scores of websites built on BigCommerce. Additionally, BigCommerce provides users with many tools for Core Web Vital improvements of their websites.
On the other hand, Volusion also places a strong emphasis on website speed optimization, with strategies such as CDN, image optimization, code minification, regular monitoring and updates, and SEO optimization. Like BigCommerce, Volusion also uses Google PageSpeed Insights for performance analysis. However, the load times and PageSpeed scores of websites built on Volusion can vary widely, depending on the optimization and website complexity. Volusion also focuses on implementing various performance optimization techniques for Core Web Vital improvements.
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Plugins and integrations
Plugins and integrationsMeasures the range and effectiveness of additional plugins and integrations.Score Components:
- Variety of options (40%): Range of available add-ons.
- Integration smoothness (30%): Ease of integrating plugins into the site.
- Quality of plugins (20%): Functionality and reliability of the options.
- Custom integration capabilities (10%): Support for custom or third-party integrations.
🏆 Winner: BigCommerce.
With a score of 7.7, BigCommerce offers a wider array of apps and integrations, including ERP and CRM systems, 3PL services, POS systems, and various marketing tools. These integrations facilitate operations like sales analytics, inventory management, customer relationship management, and marketing automation. On the other hand, Volusion, with a score of 6.8, also offers a variety of integrations but falls short in comparison to BigCommerce.
Marketing Features
Design FunctionalitiesRepresents how well each platform allows for creative design and customization of websites.Score Components:
- Template Variety (30%): Range and quality of design templates.
- Customization (30%): Flexibility and options for design alterations.
- User Interface (20%): Ease and intuitiveness of the design process.
- Responsiveness (10%): Adaptability to different devices and screen sizes.
- Innovation (10%): Unique design features and tools.
🏆
Overall Winner: BigCommerce
. BigCommerce stands out for its comprehensive analytics and reporting features, as well as its extensive social media integration. Volusion, on the other hand, offers direct advertisement and promotion through Google AdWords and Facebook.
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SEO Tools |
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Email Marketing |
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Blogging |
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Social Media Integration |
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Analytics and Reporting |
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Ads and Promotions |
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Customer Support
Customer supportEvaluates the quality and availability of support options.Score Components:
- Response time (40%): Speed of support responses.
- Support quality (30%): Effectiveness and helpfulness of the support.
- Availability (20%): Range of support channels (phone, chat, email).
- Resource richness (10%): Quality of self-help and educational materials.
🏆 Winner: BigCommerce
. In the BigCommerce vs Volusion comparison, BigCommerce takes the lead with a higher customer support score of 8.7 compared to Volusion’s 7.0. BigCommerce offers 24/7 support through phone, email, and live chat, ensuring users can get help whenever they need it. The platform also provides an extensive knowledge base and active community forums, which are valuable resources for troubleshooting and learning.
Volusion, on the other hand, offers phone support during business hours and 24/7 chat support through the Merchant Center dashboard. While Volusion’s support is reliable, it doesn’t match the round-the-clock availability and comprehensive resources provided by BigCommerce. For enterprise customers, BigCommerce offers express routing and priority support, along with dedicated customer success management, which further enhances its support capabilities compared to Volusion’s business hours phone support and dedicated client success manager for Prime plan customers.
Security
SecurityLooks at the platforms’ security measures and data protection.Score Components:
- Data protection (40%): Safeguards for user and customer data.
- SSL and encryption (30%): Implementation of secure connections.
- Compliance (20%): Adherence to industry security standards.
- Regular updates (10%): Frequency of security updates and patches.
🏆
Winner: BigCommerce
. Both BigCommerce and Volusion prioritize data privacy and security, employing data encryption, secure data centers, and regular security audits. However, BigCommerce has a slight edge due to its compliance with international standards, partnership with Cloudflare, and a shared responsibility model for account security. This means that while BigCommerce provides robust security measures, it also emphasizes the role of users in protecting their data.
Volusion, on the other hand, also provides robust security measures, including SSL certificates, PCI DSS compliance, firewalls, and regular security audits. It also implements two-factor authentication and automated backups to enhance security and data recovery efforts. However, it falls slightly short when compared to the comprehensive security measures provided by BigCommerce.
AI Capabilities
AI capabilitiesMeasures the effectiveness of AI-driven features and tools.Score Components:
- Automation efficiency (40%): Impact of AI on streamlining processes.
- Personalization (30%): AI-driven customization for users or customers.
- AI-Assisted design (20%): Role of AI in website design and functionality.
- Data analysis (10%): Use of AI in interpreting user data and analytics.
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Personalized Design |
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SEO Optimization |
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Customer Behavior Analysis |
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Sales Predictions |
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Inventory Management |
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Content Generation |
AI-powered writing tools for creating product descriptions |
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🏆 Winner: BigCommerce
. BigCommerce, with a score of 7.3, utilizes AI mainly to enhance the ecommerce experience. Its AI features focus on personalized product recommendations, AI on-site search, AI powered chatbots, and AI content generation tools.
Volusion, on the other hand, does not have any AI capabilities. This lack of AI features puts Volusion at a disadvantage, especially in today’s digital age where AI is becoming increasingly important in enhancing user experience and improving business operations.
User Management
User ManagementAssesses the platforms’ capabilities in managing user roles, permissions, and accessibility.Score Components:
- Role Customization (40%): Flexibility in creating and defining user roles and
permissions. - Ease of Management (30%): User interface and tools for managing users.
- Access Control (20%): Effectiveness of access control measures for different user
levels. - Scalability (10%): Ability to manage a growing number of users efficiently.
🏆 Winner: BigCommerce
. Both BigCommerce and Volusion offer customizable user account management with various roles and permissions. However, BigCommerce allows an unlimited number of staff accounts, while Volusion’s number of staff accounts is determined by the subscription plan.
BigCommerce User Roles and Access Levels:
Role | Description | Access Highlights |
---|---|---|
Sales Staff | Enables all Sales Staff permissions | Manage, edit, and add orders – Finalize manual orders with manual payments – Manage returns, capture funds, and refund orders – Manage and edit customers – Manage and edit product reviews – Manage legacy coupons and promotions – Use Image Manager |
Sales Manager | Enables all Sales Staff and Sales Manager permissions | Includes Sales Staff permissions – Manage, create, edit, and delete products – Manage product options and categories – Export orders – Manage customer store credit and export customers – Manage blogs, brands, and various reports (Ecommerce Analytics reports, abandoned cart reports, etc.) – Edit inventory and manage channels |
Store Administrator | Enables all Sales Staff, Sales Manager, and System Admin permissions | Includes Sales Staff and Sales Manager permissions – Manage users and form fields – Manage settings (product filtering, store settings, checkout, inventory, order notifications, etc.) – Manage payments, shipping, and tax settings – Import catalog entities and customers – Access store design tools and Page Builder – Manage customer groups – Take store down for maintenance |
Store Owner | Includes all permissions and is the person financially responsible for the account; this role has exclusive access to various account-related features. | Full access to all permissions and features across the platform – Exclusive access to account-related features and settings not available to other roles |
Custom | Use this option to create your own combination of permissions. You can also opt to customize one of the other roles. | Customize permissions based on specific needs – Mix and match permissions from different roles to create a unique role with tailored access |
Additional Features
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SSL Certificate |
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Custom Domain |
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Free Custom Domain Included |
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International Domains |
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Mobile Responsive |
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Page Speed |
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Website Builder Mobile App |
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Convert a Website To An App |
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Website Analytics |
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Multilingual Sites |
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Multiple Users |
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BigCommerce vs Volusion: User Feedback
User feedback on BigCommerce highlights a mix of experiences, with positive remarks on its ease of use, SEO configuration, and strong support team. However, significant criticisms include its lack of suitability for businesses with brick-and-mortar locations, due to issues with POS integration and sales tracking, as well as its inflexibility with customization and additional costs for necessary features. Additionally, concerns were raised about the platform’s steep learning curve for beginners, limitations in product variation and design options, and difficulties with order management. Despite these challenges, some users appreciate the platform’s ability to quickly launch and reliably host stores, alongside its potential for scalability and e-commerce growth.
Users generally appreciate Volusion’s affordability compared to competitors like Shopify, finding its simplified user interface suitable for non-tech users. However, there are concerns about its limited integrations and frequent technical issues, such as crashes and slow support responses. Some users feel that Volusion lacks the advanced features and customization options offered by competitors like Shopify, making it less competitive in the market. Despite these drawbacks, Volusion remains a feasible option for small to medium-sized businesses seeking a budget-friendly solution for establishing an online store.
The making of this blog
We followed a clear, step-by-step process to write and research this article.
BigCommerce vs Volusion: FAQ
Which platform is better for scaling an online business, BigCommerce or Volusion?
Can I use both BigCommerce and Volusion for international sales?
How do BigCommerce and Volusion compare in terms of design and customization?
What are the main differences in pricing between BigCommerce and Volusion?
Which platform offers better customer support, BigCommerce or Volusion?