000Webhost vs Hostpapa: guide for 2024

Final verdict

Looking over 000webhost vs. HostPapa, it’s clear why both hosts are so popular. They have both hosted millions of
websites that run on WordPress for decades, building up a loyal customer base.

• 
  HostPapa (Overall grade: 8.6)
  
  
  offers several impressive features, but also has some limitations, such as bandwidth restrictions and lack of
  free domain names. Additionally, there is a substantial price increase from one service level to the next, with
  the highest plan costing $400 per month. Despite these drawbacks, the platform’s excellent performance and
  reliability make it a suitable option for users seeking high performance and scalability.
  
• 
  000webhost(Overall grade: 6.4)
  
  
  offers many of the same features that HostPapa does, plus many more. If you’re looking for a web host that
  will help you build a WordPress website with an easy-to-use website builder, features robust security features
  and offers a 24/7 support team, 000webhost is the host you’ve been looking for.
  

Hosting types offered

Both platforms provide a variety of hosting types, each designed to meet the different needs of users.

Both platforms provide a variety of hosting types, each designed to meet the different needs of users. Although both offer a variety of hosting plans tailored to different needs, in certain cases, one platform may prove to be more suitable.

Detailed comparison

🏆 Winner
HostPapa: Reliable uptime and above-average performance make HostPapa the clear winner.

HostPapa guarantees 99.9% uptime and lives up to its promise. With an actual uptime of 99.93% from Montreal, users faced only minutes of downtime over a year. The server response time averaged 1.19 seconds, slightly above the market average but compensated by the stability and low number of outages. The load times from various Canadian cities ranged between 650 ms and 705 ms, showcasing consistent performance across different locations.

000webhost, while offering a free service, falls short with its 99% uptime guarantee. The actual performance revealed a 99.05% uptime, which led to 299 outages over four months. The average response time was 1.87 seconds, and the page load time was 1.7 seconds, making it slower than other free hosts. Though it provides hosting at no cost, its performance levels might not suit more demanding projects that require higher reliability and speed.

🏆 Winner HostPapa: Superior hosting performance and advanced features.

Both 000Webhost and HostPapa provide great hosting services, but HostPapa stands out with its optimized server speed, NVMe storage, and Cloudflare Enterprise CDN. HostPapa also offers global edge hosting locations that enhance speed and user experience worldwide. In contrast, 000Webhost has global data centers but lacks the same level of speed optimization. HostPapa’s comprehensive security and backup features also add to its edge, including real-time malware scanning and daily offsite backups. Both providers excel in performance, but HostPapa’s attention to speed and security is more pronounced.

Website Speed

HostPapa is equipped with NVMe storage, which is three times faster than traditional HDDs, and provides a significant boost in page load speeds. Coupled with the Cloudflare Enterprise CDN, websites hosted on HostPapa enjoy exceptionally fast content delivery. The high performance boasted by their WordPress optimization ensures an overall seamless experience. 000Webhost, while offering standard performance and SSD storage, does not match the pace and efficiency demonstrated by HostPapa. HostPapa’s content delivery network and global edge locations further enhance its reliability and speed across various regions.

Scalability

HostPapa offers a more flexible and scalable hosting solution. They provide the option to scale by upgrading plans, which include features like unlimited websites and email addresses. However, it’s unclear if HostPapa supports elastic scaling or if dedicated servers are offered. The information provided doesn’t detail the costs associated with scaling, leaving some questions unanswered. On the other hand, 000Webhost offers standard shared hosting plans but lacks detailed information on high-level scalability features. Upgrades in 000Webhost are also available, but specific costs and options for scaling aren’t well-documented.

Winner: HostPapa: Provides a more comprehensive suite of security features and operational safeguards.

Technical security measures:

000Webhost and HostPapa offer a variety of technical security measures. 000Webhost includes SSL certificates for subdomains, multiple PHP versions, DDoS protection, malware scanning, and advanced firewall protection. HostPapa also provides SSL certificates but through GlobalSign, supports up to 256-bit data encryption, and offers additional features like automated advanced threat discovery and Web Application Firewall (WAF). Both hosts allow users to select PHP versions, but HostPapa goes further with real-time security notifications and daily malware scanning and removal.

Operational security measures:

Both hosting providers employ stringent operational security measures. 000Webhost treats stored data as strictly confidential, ensuring access only by authorized personnel. It also collects log data and device information to optimize services and diagnose problems. HostPapa, on the other hand, extends its operational security with daily automated backups, domain privacy, spam and Google blacklist monitoring, and advanced bot and virus protection. HostPapa’s Customer Support is available 24/7 for security-related issues, such as SSL certificate installation.

Compliance and certifications:

Regarding compliance, both providers align with GDPR standards, but HostPapa also adheres to the Canadian Personal Information Protection and Electronic Documents Act (PIPEDA). For PCI compliance, 000Webhost uses third-party processors and does not store credit card information. HostPapa, however, is certified as a PCI compliant eCommerce merchant and provides comprehensive guidelines for customers to achieve PCI Compliance. HIPAA compliance is not specified for either provider.

🏆 Winner: HostPapa: Offers a well-rounded hosting experience with extensive features and strong performance.

When examining the free web hosting features, 000WebHost provides a decent entry point for users looking to host a single website at no cost for the first year. Their free SSL for subdomains, 99.9% uptime guarantee, and support for multiple PHP versions are commendable. However, the lack of email accounts and a somewhat limited storage capacity of 300 MB might be deterrents for some users. On the other hand, HostPapa excels in offering a robust set of features even in their base plans, with unlimited SSD storage, a free domain registration for the first year, and a wildcard SSL certificate also for the first year, making it a strong contender for users looking for more comprehensive packages.

Comparing the premium and business plans, both 000Webhost and HostPapa offer advanced tools and functionalities such as SSH access, multiple databases, and various security features. While 000webhost includes a vast selection of WordPress features and marketing integrations in their premium and business plans, HostPapa’s offerings are generally more generous, providing unlimited email addresses, an all-inclusive FTP/SFTP access, and a full staging environment for testing updates. Additionally, HostPapa’s free 30-minute training session could be beneficial for beginners. The decisive element here is the unlimited SSD storage and inclusive advanced features offered by HostPapa, making it a more attractive choice for businesses and developers needing a high-performance environment.

Both providers support a range of users from beginners to experts with user-friendly website builders and WordPress staging areas. However, in terms of developer tools, both 000Webhost and HostPapa offer robust options including SSH access, support for multiple programming languages, and Git for version control, thus appealing to developers looking for advanced capabilities.

Email Services:

000WebHost does not offer any email hosting services in their free plan, which may be limiting for those looking to set up professional email accounts. On the other hand, HostPapa provides unlimited email addresses, along with transactional email capabilities. This includes integration with third-party email services like Google Workspace and Zoho, enabling users to manage their email campaigns more efficiently. This difference makes HostPapa a far stronger choice for users with significant email hosting needs.

🏆 Winner HostPapa: Offers comprehensive plans with a balance of features and pricing, suitable for various needs.

Evaluating the pricing of plans among various hosting providers can be complex due to their differing pricing and renewal strategies. Additionally, certain plans require annual commitments, which adds to the difficulty of making comparisons. The prices listed are based on monthly commitments; plans requiring annual commitments are indicated. Additionally, although some providers offer identical plans for WordPress and shared hosting, we have created separate tables for each to enhance clarity.

Comparing the pricing plans of 000webhost and HostPapa reveals certain distinctions. Hostinger’s plans tend to offer smaller introductory prices but higher renewal rates, with comprehensive features like dedicated IP addresses and AI tools. HostPapa’s plans, meanwhile, excel in providing generous storage capacities and email account limits. HostPapa’s WordPress and Shared hosting plans are slightly more affordable post-renewal, with inclusive features like free domain registration and website staging, making them an appealing option for both small businesses and larger enterprises.

Enterprise plans

For enterprises seeking advanced hosting solutions, 000webhost’s Business Web Hosting offers significant storage and improved performance. HostPapa’s Elite plan, although more costly, supports unlimited websites, unmetered storage, and includes a fully managed Web Application Firewall. Both providers prioritize security, storage, and scalability, making them solid options for large-scale needs.

🏆 Winner HostPapa: HostPapa offers a feature-rich, user-friendly experience and seamless site migration.

When comparing the admin panels of 000Webhost and HostPapa, HostPapa utilizes the standard cPanel, which is known for its accessibility and simplicity. cPanel is well-regarded for its intuitive interface, making it easy for both technical and non-technical users to navigate through the various options, such as managing emails, files, and domains. HostPapa’s cPanel also includes various tools and scripts that simplify website management. On the other hand, 000Webhost provides a member’s area that includes basic account management functionalities. Although it may be sufficient for beginners, it lacks the depth and ease of use found in cPanel, which could make tasks more cumbersome for those needing more advanced features.

HostPapa excels in offering free, easy website transfer, reducing the downtime and complications often associated with website migrations. Their zero-click WordPress installation further simplifies setup, ensuring users can swiftly get their site running. Meanwhile, 000Webhost offers FTP options and manual site transfer, which may require more technical know-how. Their free service is appealing, but the effort required for manual migration could be a turn-off for less experienced users.

HostPapa’s comprehensive support center and help resources include hundreds of searchable articles and video tutorials, making it easier for users to find answers. Their award-winning 24/7 customer support and one-on-one training sessions highlight their commitment to user assistance. 000Webhost’s help center also provides a range of articles covering various topics. However, it does not offer live chat or video tutorials, which can often bridge the gap more effectively than written content alone.

The platforms provide extensive knowledge bases filled with guides, how-to articles, and instructional content. HostPapa offers a wide range of resources alongside 24/7 chat and phone support. 000Webhost also boasts a detailed help center with an intuitive search function and around-the-clock support via live chat, phone, and ticketing, ensuring comprehensive user support.

🏆 Winner HostPapa: HostPapa offers extensive user role management and permissions configurations, making it a superior choice for user management.

When comparing 000Webhost and HostPapa in terms of managing user roles and permissions, HostPapa stands out due to its detailed and structured system. HostPapa allows users to create specific roles and granularly define permissions for each role. HostPapa also provides a comprehensive list of permissions, such as managing users, creating and managing databases, configuring antivirus settings, and much more. In contrast, the provided information does not contain specific details on 000Webhost’s user management capabilities, suggesting it lacks the extensive user role and permission management features found in HostPapa.

HostPapa uses the Plesk control panel, which provides an intuitive interface for user management. The user roles and permissions can be accessed through a clear navigation system in the Users section, making it straightforward for administrators to activate, deactivate, or alter user settings as needed. Conversely, 000Webhost’s user management interface and tools remain unspecified, which may imply a less sophisticated or user-friendly approach compared to HostPapa’s Plesk interface.

Access control measures and the ability to efficiently manage a growing number of users are crucial for scalable hosting solutions. HostPapa’s detailed user role and permission configurations mean that administrators can effectively control access to various features, ensuring that users only interact with the parts of the system relevant to their roles. This scalability supports businesses as they expand and require more complex user management. Without specific details on 000Webhost’s ability to manage access for a growing user base, it is difficult to ascertain its effectiveness in this area compared to the robust features offered by HostPapa.

HostPapa User Roles Table:

🏆 Winner
HostPapa: HostPapa offers comprehensive customer support options including extensive phone support in multiple countries.

000Webhost and HostPapa both offer 24/7 customer support with multiple contact methods including phone, email, and live chat. 000Webhost enhances its self-help resources with a comprehensive FAQ and knowledge base, a WordPress tutorial, and a community forum for user discussions. In comparison, HostPapa provides a more localized phone support service with dedicated numbers for multiple countries and also offers video tutorials and free one-on-one training sessions with an expert.

HostPapa’s customer service has been positively reviewed, highlighting quick response times and helpful support, which complements its various support channels. Both hosting providers ensure sensitive data protection, following GDPR guidelines. HostPapa, however, stands out with its extensive phone support and high customer satisfaction reviews, making it a winner in this comparison.

User feedback

000webhost is widely appreciated for its free hosting services, making it an excellent choice for beginners and those wanting to test websites without financial commitment. Users commend features like the one-click WordPress installation, PHP and MySQL support, and an intuitive website builder. However, some users find the service slow and restrictive, particularly with bandwidth limits and the presence of watermarks in the free plan. Additionally, the service lacks support for broader frameworks such as Python, and professional features are often disabled unless upgraded to a paid plan.

Overall, customers generally appreciate the ease of use, responsive customer support, and affordability of the hosting provider. Many users specifically highlight the excellent technical support and straightforward interface as significant advantages. However, some reviews mention downsides such as occasional transparency issues with billing, aggressive upselling tactics, and sporadic performance concerns like downtime or slow website speeds due to outdated technology. There are also mixed experiences regarding customer service efficiency, with some users facing frustrating delays while others commend the quick and knowledgeable support team.

FAQ