000Webhost vs Web.com: guide for 2024

Final verdict

Final Verdict

Comparing 000webhost and Web.com, Web.com emerges as the more reliable choice given its superior uptime, extensive customer support, and broader user management functionality.

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  Web.com (Overall grade: 7.3)
  
  offers a robust web hosting service with a 99.9% uptime guarantee, corroborated by an actual uptime of 99.83%. Its performance metrics, including faster server response times and 24/7 monitoring, ensure a dependable hosting environment. Features such as SSL security, unmetered bandwidth, and various customer support options cater well to both beginners and advanced users. Though easier to manage for agencies and multimedia websites, Web.com excels in providing a stable, user-friendly experience.
• 
  000webhost (Overall grade: 6.4)
  
  stands out for its free hosting service and high level of customization with tools like multiple PHP versions, cache management, and free CDN. However, its 99.05% uptime over four months, marked by frequent outages and slower server response times, falls short of industry standards. While the service is feature-rich, offering strong support and advanced WordPress tools, the performance and reliability gaps, particularly for more demanding websites, pose significant drawbacks.

Hosting types offered

Both platforms provide a variety of hosting types, each designed to meet the different needs of users.

Although both offer a variety of hosting plans tailored to different needs, in
certain cases, one platform may prove to be more suitable.

Detailed comparison

🏆 Winner: Reliable hosting with a 99.9% uptime guarantee and extensive customer support.

🏆 Winner Web.com: Reliable hosting with a 99.9% uptime guarantee and extensive customer support.

Web.com claims a 99.9% uptime guarantee and has an actual uptime of 99.83% based on third-party tests. With 24/7 monitoring and faster server response times, it provides reliable performance. Additional features include SSL security, unmetered bandwidth, and extensive customer support options, making it suitable for both beginners and advanced users.

000webhost offers a free hosting service with an uptime guarantee of 99%. Actual performance over four months showed an uptime of 99.05%, falling short of industry standards. The service experienced 299 outages and had an average server response time of 1.87 seconds. While free, these metrics may not support more demanding websites.

🏆 Winner
000Webhost: Offering a wider range of features and tools for website management.

000Webhost and Web.com both provide solid hosting options, but 000Webhost emerges as the more feature-rich choice. Both offer a 99.9% uptime guarantee and unmetered bandwidth, but 000Webhost’s comprehensive toolkit outshines Web.com. 000Webhost provides multiple PHP versions, DNS and cache management, and SSH access. Additionally, it offers a free CDN, which boosts site performance globally.

Website Speed

Website speed is a crucial factor for both providers, but 000Webhost offers more advanced features to boost performance. It supports various PHP versions and includes advanced caching options, such as Object Cache for WordPress. Web.com is also commendable for its PHP 8.0 and MySQL 8 upgrades, which significantly improve speed. However, 000Webhost’s free CDN and multiple caching methods give it the edge in overall website speed.

Scalability

Scalability remains an essential aspect of web hosting, and here, 000Webhost stands out again. While it’s unclear if either provider offers elastic scaling, 000Webhost provides more scalable solutions. It offers dedicated IP addresses and managed WordPress hosting with various plugins to ease scaling. Web.com’s scalable solutions also support most customers’ bandwidth demands, but specific details on how they handle scaling are less clear. Neither provider specifies automatic scaling, and the cost details remain unknown.

🏆 Winner Web.com: Web.com offers a wide array of specialized security features, making it an excellent choice for websites with various needs.

Both 000Webhost and Web.com, have notable differences in their approaches to technical and operational
security, as well as in their compliance with regulations.

Technical security measures:

000Webhost provides multiple PHP versions, SSL certificates covering all their subdomains, and robust DDoS protection. They also include a malware scanner and make use of Cloudflare-protected nameservers. Web.com stands out with PHP 8.0, several SSL certificate options like Essential, Premium, Wildcard, Extended Validation, and Unified Communications Certificate. Their SiteLock service offers malware scanning, removal, and a CDN for faster loading. While both offer solid technical security measures, Web.com’s comprehensive SSL options and additional enhanced features give it a notable edge.

Operational security measures:

000Webhost ensures secure access with advanced firewalls and a secure access manager. They employ strict data confidentiality protocols and have continuous server monitoring. Web.com enhances operational security with CodeGuard for backup and recovery, and SiteLock Seal to indicate security status to visitors. They provide automatic WordPress updates, OPcode Cache, and upgraded MySQL 8 for better performance and security. Web.com’s suite of operational security tools and uptime guarantee further solidify its superiority.

Compliance and certifications:

Both hosting providers comply with GDPR but HIPAA compliance is not specified for either, which may be a critical factor for businesses in healthcare. 000Webhost does not store payment information directly, achieving PCI compliance through third-party processors. Web.com uses SiteLock’s PCI compliance scanning as part of their security solutions.

🏆 Winner: 000Webhost: A diverse range of hosting features that cater to both beginners and business users.

Both 000Webhost and Web.com offer comprehensive hosting services, but they cater to different user needs. 000Webhost stands out with its robust free and premium tiers, including a free website builder and a host of complex customization options like Cache Management and Marketing Integrations. Their premium offerings come with advanced WordPress tools and enhanced security features, making it an excellent choice for more demanding projects or users with e-commerce needs. The initial free year and low starting price can be enticing for budget-conscious users looking to build a solid online presence without upfront costs. In contrast, Web.com provides unmetered bandwidth and a drag-and-drop website builder across all plans, but it lacks the same level of customization and advanced features that 000Webhost offers, such as SSH access and multiple PHP versions. However, Web.com might appeal more to those who value simplicity and unmetered capabilities, with the inclusion of a free domain and SSL certificate for the first year.

Another key difference lies in customer support and additional services. 000Webhost provides 24/7 customer support across all plans and a robust suite of security features like DDoS protection and malware scanning. Their business plans elevate these services further with advanced WordPress capabilities and AI tools for marketing, making it a comprehensive solution for serious online entrepreneurship. Web.com’s support is equally available 24/7, but with fewer mentions of advanced security features in the basic context provided. Overall, while Web.com offers straightforward and scalable plans for smaller websites, 000Webhost’s extensive feature set and affordability make it more versatile and attractive for a wider range of users.

Both providers support a range of users from beginners to experts with user-friendly website builders and WordPress staging areas. However, in terms of developer tools, both 000Webhost and Web.com offer robust options including SSH access, support for multiple programming languages, and Git for version control, thus appealing to developers looking for advanced capabilities.

Email services:

000Webhost offers comprehensive email hosting services, including free email accounts in their premium and business plans, catering to the needs of growing businesses looking to set up their email campaigns effectively. Web.com also provides email hosting services but sticks to basic business email functionalities. Neither provider explicitly mentions transactional email capabilities or reselling third-party services like Google Workspace, focusing instead on their built-in email solutions.

🏆 Winner
Hostinger: Hostinger scores slightly higher overall, mainly due to the robust features included in their plans and the transparency of what’s included.

Evaluating the pricing of plans among various hosting providers can be complex due to their differing pricing and renewal strategies. Additionally, certain plans require annual commitments, which adds to the difficulty of making comparisons. The prices listed are based on monthly commitments; plans requiring annual commitments are indicated. Additionally, although some providers offer identical plans for WordPress and shared hosting, we have created separate tables for each to enhance clarity.

Hostinger provides a rich assortment of features at competitive prices compared to Web.com. Hostinger’s plans include significant storage, bandwidth, and comprehensive WordPress management tools, even on their entry-level plans. Their standout offerings are the Single Shared Hosting and the Free Web Hosting plans that offer an array of free services like SSL, domain, and CDN, without additional cost. In comparison, Web.com’s plans emphasize a straightforward offering, with entry-level plans starting at $2.95/month but requiring higher renewals and fewer additional features.

Enterprise plans

Hostinger doesn’t have enterprise plans, but their VPS and dedicated hosting plans may be suitable the needs of larger businesses or enterprises. Web.com does not have dedicated or VPS hosting options, however the platform offers Reseller Hosting and plans for specifically for agencies, which can be suitable for enterprises.

🏆 Winner
Web.com: A user-friendly experience with excellent customer support and streamlined tools for website management.

000Webhost utilizes a straightforward admin panel accessible via its Members Area. This control panel is designed to accommodate users with varying technical expertise, making it easier to manage domains, files, and databases. New users can quickly familiarize themselves with the platform, thanks to its intuitive navigation and helpful features. However, it lacks some advanced options which might be necessary for more seasoned developers.

Web.com, on the other hand, features a more integrated and comprehensive admin panel. This panel offers a centralized dashboard where users can monitor website performance, manage domains, and email accounts. The interface is highly user-friendly, designed to provide a seamless experience for both technical and non-technical users. The drag-and-drop website builder tool and the automatic WordPress installation are significant highlights, making it easier for anyone to get started without much hassle.

Both 000Webhost and Web.com provide different approaches when it comes to migration tools. 000Webhost offers basic guidance through their knowledge base on how to transfer websites manually. This method requires a fair bit of technical understanding, making it less accessible for beginners. Conversely, Web.com offers more streamlined migration tools, including one-click WordPress installations and expert assistance, though some of these services may come at an additional cost.

000Webhost’s help center is quite extensive, with categories covering account management, file upload issues, website building, PHP, MySQL, and general questions. The articles provide clear and practical guidance, though some topics may be more challenging for beginners. Web.com’s help center offers comprehensive support through a variety of channels, including a 24/7 live chat, email, and phone support. This ensures users can quickly find answers and resolve issues. Their knowledge base also contains step-by-step guides and resources tailored to assist users through common tasks.

🏆 Winner Web.com: A feature-rich user management system with detailed user roles and permissions.

000Webhost and Web.com differ significantly in managing user roles, permissions, and accessibility. 000Webhost lacks specific details about user roles, making it difficult to assess its flexibility and control in this aspect. In contrast, Web.com offers clear steps for adding and editing account contacts, allowing administrators to assign distinct roles with defined permissions. The roles of Admin and Tech provide varying levels of control, from managing billing and contacts to handling technical aspects only. This granular control ensures better adaptability for diverse organizational needs.

Web.com’s user interface for managing users is intuitive and centralized. Users can easily access account management features through an Account Manager and the user icon at the top right corner. The process includes adding users, designating roles, and managing permissions seamlessly. The presence of a clear +ADD USER button and pop-ups for entering user details streamlines the setup process. 000Webhost’s interface lacks detailed documentation on user management, which may result in a steeper learning curve for administrators seeking to configure user roles and permissions effectively.

In terms of access control measures and handling an increasing number of users efficiently, Web.com stands out. The platform provides comprehensive instructions for inviting new users, accepting invites, and managing user profiles. Its ability to separate accounts and show different contact access levels enhances transparency and control within an organization. The inclusion of tools for updating billing information, managing nameservers, and renewing services further supports scalable and efficient user management. The absence of detailed user management features for 000Webhost puts it at a disadvantage for organizations needing structured and scalable user access control.

Web.com user roles table:

🏆 Winner Web.com: A short one-sentence description

000Webhost and Web.com offer extensive customer support options, but subtle differences mark their service approach. 000Webhost provides 24/7 customer support through multiple channels, including phone, chat, and email, ensuring constant availability. Their support features include a comprehensive knowledge base, WordPress tutorials, and a community forum for additional help.

On the other side, Web.com’s customer support includes dedicated phone numbers for business and general inquiries, with 24/7 availability for product support. They also offer an online Help Center, live chat, and a monitored email system. While both providers offer strong support options, Web.com slightly edges out with its structured support channels and business consultant availability.

User feedback

000webhost is widely appreciated for its free hosting services, making it an excellent choice for beginners and those wanting to test websites without financial commitment. Users commend features like the one-click WordPress installation, PHP and MySQL support, and an intuitive website builder. However, some users find the service slow and restrictive, particularly with bandwidth limits and the presence of watermarks in the free plan. Additionally, the service lacks support for broader frameworks such as Python, and professional features are often disabled unless upgraded to a paid plan.

The hosting provider offers a comprehensive solution for purchasing domain names, hosting, and website building, making it highly convenient for users managing multiple domains and websites. Users appreciate the convenience of having all services bundled together, but some express concerns about the limitations on hosting unlimited domains and the cost associated with individual website software. Overall, the service is satisfactory and well-rated, though there is room for improvement in accommodating users with extensive hosting needs.

FAQ