10Web vs Cloudways: guide for 2024

Final verdict

Looking over 10Web vs. Cloudways, both offer impressive features and performance, but 10Web pulls ahead with better overall value.

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  10Web (Overall grade: 8.8)
  
  
  excels in offering comprehensive hosting solutions backed by the robust infrastructure of the Google Cloud Platform, ensuring a 99.99% uptime guarantee. The integration of advanced AI-powered tools like the AI Website Builder and AI SEO Tool simplifies site creation and optimization, making it an appealing choice for users of all technical levels. Features such as elastic scaling, isolated Linux containers for security, and an inclusive Role Manager for granular control over user access further enhance its value. Customer support is also top-notch, offering diverse channels, including a dedicated Slack channel and VIP priority support. However, the absence of built-in email hosting and a straightforward, fixed pricing model might be a drawback for some users.
  
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  Cloudways (Overall grade: 8.5)
  
  
  stands out with its flexible and performance-oriented hosting, particularly well-suited for high-traffic websites and users preferring higher control over their server environments. Leveraging multiple cloud providers like AWS, Google Cloud, and DigitalOcean, Cloudways ensures versatility and robust performance with integrated caching solutions and auto-healing servers. Although it lacks domain registration and built-in email hosting, Cloudways offers a developer-friendly environment with features like Git integration, SSH, and SFTP access. Customer support is robust, featuring 24/7 coverage and premium options like phone support and private Slack channels. While its more fragmented pricing structure and limited email solutions might be seen as limitations, its performance and scalability make it a solid choice for those with more complex hosting needs.
  

Hosting types offered

Both platforms provide a variety of hosting types, each designed to meet the different needs of users.

Although both offer a variety of hosting plans tailored to different needs, in
certain cases, one platform may prove to be more suitable.

Detailed comparison

🏆 Winner 10Web: Offers superior features and performance for reliable website hosting.
10Web ensures outstanding uptime and availability through its use of the Google Compute Engine, guaranteeing 99.99% uptime. The integration of Google Cloud Platform provides a premium network, minimizing data transfer times. Utilizing cutting-edge infrastructure, including Google’s best servers, SSDs, Nginx, and the latest PHP version, 10Web delivers top-tier performance. Its multiple data centers globally offer flexibility, and elastic scaling ensures continuous site operation.

Cloudways also promises excellent uptime with a 99.99% guarantee, validated by consistently high performance in uptime tests from 2020 to 2022. It supports multiple cloud providers like AWS, Google Cloud, and DigitalOcean, providing versatility. Cloudways shines in performance metrics, maintaining swift server response and content loading times. While it doesn’t offer domain registration or email hosting, its security features, vertical scaling, and 24/7 support enhance its reliability.

Both hosting providers are exceptional, but 10Web edges ahead. Its combination of Google Cloud’s technology, multiple data centers, and elastic scaling offer superior uptime and availability, making it the preferred choice.

🏆 Winner
Cloudways: Offers advanced caching and seamless scalability.

When it comes to general performance, Cloudways takes the lead with a variety of speed and efficiency features. Both Cloudways and 10Web use SSDs, but Cloudways incorporates additional technologies such as integrated Memcached, Varnish, and Redis caches, which significantly improve load times. While 10Web boasts a 90+ PageSpeed score through Google Cloud’s infrastructure, Cloudways employs a similar PHP 8 configuration but adds an auto-healing server mechanism, ensuring minimal downtime. Both services offer CDN capabilities, but Cloudways uses Cloudflare Enterprise, providing robust DDoS protection. In terms of data centers, neither company discloses the exact number and locations, which leaves some details ambiguous.

Website Speed

Cloudways and 10Web both emphasize quick website performance. Cloudways uses an optimized stack including NGINX, Apache, and MySQL/MariaDB, along with advanced caching methods that result in lightning-fast load times. 10Web also leverages Google Cloud’s infrastructure, FastCGI Caching, and other tech elements to achieve a high PageSpeed score. However, Cloudways’ integrated caching solutions and auto-healing server technology provide a more comprehensive approach to maintaining speed and performance under various conditions.

Scalability

Cloudways supports vertical scaling, allowing users to increase resources such as RAM, CPU, and storage as needed, which is ideal for handling traffic spikes and high-availability requirements. This can be done easily with 1-click actions on their platform. The cost-effectiveness is clear, though specific prices for each resource increment are not disclosed. 10Web also offers elastic scaling with instant resource ramp-up capabilities. However, it charges $2 for every extra 10,000 visitors or 5GB of SSD storage, making it a bit more straightforward in terms of pricing but perhaps less flexible in resource management. Neither service mentions dedicated servers, adding some uncertainty to this aspect.

🏆 Winner 10Web: More comprehensive security measures ensure a more secure hosting environment.

Both 10Web and Cloudways, have notable differences in their approaches to technical and operational
security, as well as in their compliance with regulations.

Technical security measures:

10Web offers extensive security features such as free SSL certificates that renew automatically, latest PHP versions, encrypted communications, and encrypted backups. They conduct weekly security scans and provide a malware removal program. Cloudways also provides free SSL certificates and supports up-to-date PHP versions. However, Cloudways focuses more on automated protection with features like Fail2ban, bot protection, and auto-healing servers. Both platforms offer DDoS mitigation and firewalls, but 10Web’s isolated Linux containers add an extra layer of security that Cloudways’s application isolation lacks.

Operational security measures:

Both hosting providers enhance operational security through strong authentication mechanisms. 10Web mandates two-factor authentication (2FA) for its employees and clients, enforces strong passwords, and requires re-authentication for sensitive dashboard actions. Cloudways, on the other hand, implements 2FA and IP whitelisting for secure access via SSH and SFTP. Both providers offer 24/7 monitoring, but 10Web includes suspicious activity alerts and a login attempt limiter, which further secures user accounts against brute force attacks.

Compliance and certifications:

Regarding compliance, 10Web is working on a detailed GDPR compliance statement, already offering PCI DSS compliance indirectly via third-party payment processors like PayPal and Stripe. Cloudways relies on its cloud infrastructure providers, which are PCI-DSS level 1 compliant. Cloudways’ compliance with GDPR is likely but not explicitly mentioned. HIPAA compliance is not specified for either provider.

🏆 Winner 10Web: Comprehensive and AI-Powered Managed WordPress Hosting

10Web and Cloudways both offer a robust set of features designed to cater to different types of users. 10Web shines with its AI-powered tools, including an AI Website Builder and AI SEO Tool that simplify and enhance the process of creating and optimizing websites. The managed WordPress hosting is optimized for high performance with a 99.99% uptime guarantee and features like automatic backups, security measures including SSL certificates, and advanced caching. Furthermore, 10Web offers free custom domains for the first year and user-friendly tools for customizations, making it an attractive option for those looking for a streamlined yet highly functional hosting platform.

Cloudways, on the other hand, emphasizes flexibility and control with its SSD hosting, built-in caches, and optimized tech stack. They offer robust security measures such as dedicated firewalls, 2FA, and SSL certificates. The platform facilitates ease of use with 1-Click actions for backup/restore, website/server cloning, and team collaboration. It also supports vertical scaling and a pay-as-you-go model, appealing to users who prefer a more hands-on approach and need to scale resources dynamically based on traffic demands. Cloudways also offers Git integration and SSH and SFTP access for developers who need more control over their server environments.

Both providers support a range of users from beginners to experts with user-friendly website builders and WordPress staging areas. However, in terms of developer tools, both 10Web and Cloudways offer robust options including SSH access, support for multiple programming languages, and Git for version control, thus appealing to developers looking for advanced capabilities.

Email services:

10Web does not offer built-in email hosting but focuses on AI-powered tools including AI Marketing Strategy Generator for creating marketing strategies. Cloudways provides email services via third-party integrations like Rackspace Email and Elastic Email, supporting transactional and other email capabilities. This makes Cloudways a more versatile option for users who need comprehensive email solutions directly integrated into their hosting environment.

🏆 Winner
10Web: A leading choice with comprehensive features across plans for varied hosting needs.

Evaluating the pricing of plans among various hosting providers can be complex due to their differing pricing and renewal strategies. Additionally, certain plans require annual commitments, which adds to the difficulty of making comparisons. The prices listed are based on monthly commitments; plans requiring annual commitments are indicated. Additionally, although some providers offer identical plans for WordPress and shared hosting, we have created separate tables for each to enhance clarity.

10Web and Cloudways cater to different segments, each offering unique features. 10Web focuses on AI-driven, high-performance hosting across cloud and WordPress plans with additional tools like AI content generation, strong security features, and scalability options. Cloudways, offering a mix of hosting options including WordPress, eCommerce, and cloud (AWS, GCE, Vultr, DigitalOcean), provides per-hour pricing and various resource configurations suitable for diverse applications. While 10Web bundles more features per plan, Cloudways emphasizes customizable scaling with detailed resource allocations.

Enterprise plans

For enterprises, 10Web provides customizable agency and dedicated hosting plans with advanced security features, real-time backup, developer-friendly tools, and 24/7 live chat support, suitable for high-traffic and multi-site management needs. Cloudways offers highly scalable options tailored to specific resources via AWS, GCE, and other providers, ensuring an optimal fit for resource-intensive applications and flexibility in billing with per-hour pricing.

🏆 Winner
10Web: Offers a highly automated and user-friendly setup process for seamless website management.

10Web employs a custom admin panel that integrates a streamlined dashboard packed with powerful tools, making it accessible for both technical and non-technical users. With its AI Website Builder, users can easily generate or convert websites, greatly simplifying the building process. The interface allows seamless navigation and efficient management of various aspects like backups, updates, and staging environments. The automated process and one-click features contribute to an effortless setup experience, making it incredibly user-friendly.

Cloudways on the other hand, provides a custom control panel emphasizing user-friendliness and intuitive navigation. The platform centralizes key functions, including server and application management, in one accessible location. With 1-click actions for backup/restore, cloning, and scaling, Cloudways makes these operations accessible even for those with limited technical expertise. The pre-installed Git, SSH, and SFTP access further enhance the control panel’s utility for developers, ensuring all essential tools are readily available.

Both hosting providers offer automated migration tools, but their approaches differ slightly. 10Web provides a fully automated 1-click migration, allowing users to transfer their sites effortlessly without additional cost. This feature is particularly beneficial for users transitioning to WordPress from non-WordPress platforms. Cloudways offers a similar convenience with its free migration service for the first website, making it easy to switch hosts without a fee. For subsequent migrations, Cloudways provides tools for 1-click cloning and staging, ensuring a streamlined process.

The platforms provide extensive knowledge bases filled with guides, how-to articles, and instructional content. 10Web offers a wide range of resources alongside 24/7 chat and phone support. Cloudways also boasts a detailed help center with an intuitive search function and around-the-clock support via live chat, phone, and ticketing, ensuring comprehensive user support.

🏆 Winner 10Web: Provides more comprehensive user management and role flexibility.

When comparing 10Web and Cloudways in managing user roles, permissions, and accessibility, both hosting providers offer robust solutions tailored for various team structures. 10Web stands out with its Role Manager, allowing highly granular control over user roles beyond the standard set provided by WordPress. This feature facilitates customized access, blocking certain users from accessing specific sections, which Cloudways lacks. On the other hand, Cloudways relies solely on the WordPress admin panel for role management, offering a more simplified but less flexible approach. Both platforms support team collaboration, but 10Web’s approach provides an extra layer of control through its dedicated dashboard.

In terms of user interfaces and tools provided for managing users, 10Web offers a streamlined workspace dashboard where users can easily invite, remove, and manage permissions. The dashboard’s User & Team Management section provides a transparent view of user roles and site access. Cloudways requires navigating through the WordPress admin panel for user management, which may not be as intuitive for users unfamiliar with WordPress. The ability to switch between workspaces on 10Web further enhances user experience, making it a more agile solution compared to Cloudways.

Assessing access control measures and scalability, 10Web’s User & Team Management and Role Manager features offer superior control and efficiency. These tools ensure that permissions can be tailored as user numbers grow, maintaining security and operational integrity. In contrast, Cloudways’ reliance on standard WordPress roles may suffice for smaller teams but could become cumbersome with larger, more complex user bases. Therefore, for growing businesses with increased user management needs, 10Web provides a more scalable and efficient approach.

10Web user roles table:

Cloudways user roles table:

🏆 Winner 10Web: Excellent customer service with a variety of support channels, including direct engineer access and VIP priority support.

10Web offers a diverse array of customer support options, featuring 24/7 live chat support, a dedicated Slack channel for direct engineer contact, email support, a help center with over 700 guides, and VIP priority support with a dedicated account manager. Their service metrics reflect strong performance, with high satisfaction rates and significant ticket resolutions.

Cloudways provides comprehensive support through email, live chat, an online help center, and premium options like phone support and a private Slack channel. Their support plans vary in response times and additional features like proactive monitoring and customization support. While both providers offer robust support, 10Web distinguishes itself with a slightly higher customer rating and more accessible premium options.

User feedback

Overall, users have highly praised this hosting provider for its exceptional customer service, noting the responsiveness and expertise of the support team. The platform is user-friendly, with features like AI-driven website building, easy site migrations, and integration with WordPress being standout points. While most reviews are positive, highlighting the ease of use and effective solutions provided by the support team, a few users mentioned occasional issues with plugins and a slightly higher cost compared to other providers. However, the advanced tools and customer support quality make it a valuable partner for businesses.

Cloudways consistently receives high praise for its ease of use, robust performance, and excellent customer support. Many reviewers highlight the platform’s intuitive interface, effective server management features, and the ability to choose from top-tier cloud providers like AWS and DigitalOcean. Users appreciate the scalable hosting options and reliable customer service, which often includes quick response times and helpful assistance. However, some customers note areas for improvement, such as the absence of email hosting, limitations on server vendor choices, and discrepancies in pricing transparency. Overall, Cloudways is deemed a solid hosting provider, especially valued for its managed hosting features and performance enhancement capabilities.

FAQ