10Web vs Interserver: guide for 2024

Final verdict

Looking over 10Web vs. InterServer, both offer a variety of features catering to different user needs, but 10Web edges out with its advanced performance and scalability.

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  10Web (Overall grade: 8.8)
  
  
  excels in hosting WordPress and eCommerce sites with its array of AI tools and superior infrastructure. Its managed hosting and elastic scaling seamlessly handle high-traffic sites, and it boasts an impressive 99.99% uptime. Features like real-time backups, dedicated customer support, and AI-powered tools make it very user-friendly, especially for beginners. However, it lacks email hosting services and is slightly more expensive, which could be a drawback for some users.
  
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  InterServer (Overall grade: 8.1)
  
  
  is strong in providing affordable and straightforward shared, VPS, and dedicated hosting plans. It’s particularly suited for multimedia-rich websites due to excellent support for various programming languages and database management. Users benefit from unlimited storage, data transfer, and robust security features like InterShield Security. On the downside, it’s limited by a 99.9% uptime guarantee and somewhat slower server response times. Performance can also be inconsistent, and while customer support is generally good, it doesn’t match the level of 10Web.
  

Hosting types offered

Both platforms provide a variety of hosting types, each designed to meet the different needs of users.

Although both offer a variety of hosting plans tailored to different needs, in
certain cases, one platform may prove to be more suitable.

Detailed comparison

🏆 Winner
10Web: Offering top-notch uptime and availability for superior website performance.

10Web guarantees 99.99% uptime through the Google Compute Engine, ensuring nearly uninterrupted website access. Their infrastructure includes the latest servers, SSDs, PHP 8 support, and various data centers worldwide to minimize data transfer times. Complete isolation for each hosted website and elastic scaling further enhance the hosting experience, making 10Web a reliable choice for all your hosting needs.

InterServer offers solid features with a 99.9% uptime guarantee backed by Cloudflare CDN and their proprietary caching mechanisms. While effective, its average server response time of 662ms is higher than what performance-focused providers offer. Nonetheless, users benefit from free InterShield Security, inter-proxy caching, and a robust email delivery system. Despite these strengths, InterServer’s uptime and overall performance do not surpass 10Web’s advanced infrastructure and near-perfect uptime records.

🏆 Winner 10Web: A top-tier hosting service driven by advanced Google Cloud infrastructure for excellent performance and reliability.

When comparing the general performance of 10Web and InterServer, 10Web shines with Google Cloud’s best servers and SSDs combined with Nginx, FastCGI Caching, and LXD Containers, ensuring optimal performance. It consistently achieves a 90+ PageSpeed score through various optimizations. InterServer is no slouch, offering SSD caching servers, a 10GB Cisco network, and Route-optimized network, along with a free Cloudflare CDN. Both providers guarantee high uptime—99.99% from 10Web and 99.9% from InterServer—with 10Web having a slight edge. 10Web employs Cloudflare Enterprise CDN for faster content delivery, adding more value compared to InterServer’s standard Cloudflare CDN.

Website Speed

10Web provides superior website speed by integrating advanced technologies like PHP 8, CSS/HTML/JS minification, and image lazyloading, ensuring quick load times even under heavy traffic. The automated frontend optimization ensures that websites consistently achieve a 90+ PageSpeed score. InterServer leverages an ultra-fast web server and SSD caching but lacks some of the automated optimizations that 10Web offers. Both solutions ensure high performance, but 10Web’s advanced optimization techniques give it an edge.

Scalability

10Web offers elastic scaling with instant resource ramp-up, handling traffic spikes effortlessly and competitively pricing additional resources at $2 per extra 10,000 visitors or 5GB SSD at the end of the billing month. This automatic scaling approach ensures websites stay efficient without manual intervention. InterServer also provides easy scalability to VPS or dedicated servers with no downtime, but it lacks detailed information about automatic scaling and cost.

🏆 Winner 10Web: A hosting service that provides comprehensive security and reliability for its clients.

Both 10Web and InterServer, have notable differences in their approaches to technical and operational security, as well as in their compliance with regulations.

Technical security measures:

10Web and InterServer both offer robust technical security measures. 10Web provides free SSL certificates, automatic renewal, and the latest PHP versions. Additionally, 10Web secures data with encrypted communication, credentials, and backups. InterServer also provides free SSL certificates and supports multiple PHP versions. Its unique offerings include end-to-end email encryption and InterShield Security, which blocks web attacks and scans for malware. Both providers protect against brute-force attacks and offer regular security scans.

Operational security measures:

Operationally, 10Web and InterServer invest in protecting hosted environments. 10Web features 24/7 monitoring, login attempt limits, suspicious activity alerts, and complete site isolation within Linux containers. Firewalls and secure network connections bolster its infrastructure. InterServer, on the other hand, includes Inter-Proxy Caching for improved load handling, Inter-Insurance for account cleanup, and self-healing hardware for continuous uptime. Its data center security measures include CCTV-surveilled perimeters and redundant systems for power, cooling, and networks.

Compliance and certifications:

10Web and InterServer comply with GDPR standards, ensuring data privacy for users. 10Web uses PCI DSS-compliant payment processors like PayPal and Stripe, but there is no mention of PCI compliance for InterServer. HIPAA compliance is not specified for either provider. Both companies demonstrate a strong commitment to security and regulatory compliance across their operations.

🏆 Winner
10Web: Perfect balance of AI-driven tools and robust performance capabilities.

Both hosting providers, 10Web and InterServer, bring a variety of features to the table aimed at different user needs. 10Web stands out with its AI-powered tools, such as the AI website builder and SEO tool, making it particularly user-friendly for those who may not have extensive technical skills. The setup is straightforward and highly intuitive, which lowers the entry barrier for beginners. Meanwhile, InterServer offers essential hosting features like unlimited storage, data transfer, and weekly backups. Its use of SSD caching servers ensures a level of speed optimization that would appeal to those looking for reliable and straightforward hosting solutions.

Both providers support a range of users from beginners to experts with user-friendly website builders and WordPress staging areas. However, in terms of developer tools, both 10Web and InterServer offer robust options including SSH access, support for multiple programming languages, and Git for version control, thus appealing to developers looking for advanced capabilities.

Email services:

When it comes to email capabilities, InterServer offers complete email hosting services, enabling users to set up their own email accounts, which is ideal for businesses needing several email addresses. On the other hand, 10Web does not explicitly offer email hosting services. This difference could be significant for users who rely on integrated email services, making InterServer a more suitable choice for those specific needs.

🏆 Winner 10Web: Offers tailored high-performance plans suitable for various website needs.

Evaluating the pricing of plans among various hosting providers can be complex due to their differing pricing and renewal strategies. Additionally, certain plans require annual commitments, which adds to the difficulty of making comparisons. The prices listed are based on monthly commitments; plans requiring annual commitments are indicated. Additionally, although some providers offer identical plans for WordPress and shared hosting, we have created separate tables for each to enhance clarity.

10Web provides a range of managed hosting options, including WordPress and cloud hosting, but no shared hosting. Plans feature AI tools, automated backups, and high performance, starting at $10/month annually for AI Starter. InterServer, priced more competitively for shared hosting at $2.50/month, offers unlimited resources and free migration, catering to users needing simplicity and affordability. InterServer’s VPS and reseller options are varied and scalable, while 10Web’s customizable plans include VIP priority support and advanced security.

Enterprise plans

For enterprises, 10Web offers the Agency Ultimate and Dedicated Hosting plans with customized options, dedicated resources, and scalable infrastructure, ideal for high-traffic or resource-intensive sites. Enhanced support and security features make it a strong choice for demanding needs. InterServer provides robust VPS and reseller plans, offering flexibility and comprehensive resources, though less customization compared to 10Web.

🏆 Winner
10Web: 10Web: A user-friendly hosting provider with superior ease of setup and migration features.

10Web offers a streamlined dashboard that is packed with powerful tools for easy website management, making it accessible to both technical and non-technical users. The dashboard integrates an AI Website Builder and automated 1-click migration, simplifying the setup process. The customizable UIs cater well to a broad range of user needs, and the staging environment is activated with just one click for efficient site testing. The real-time backup and automatic updates are additional features that ensure data security and reduce the admin burden.

InterServer uses familiar control panels like cPanel and DirectAdmin, which many users find straightforward due to their standardized interfaces. These panels are designed to help admins, resellers, and end users manage and control their websites via a web browser easily. Although the interface is user-friendly and offers one-click script installations, the requirement to have a cPanel backup ready for migrations may pose a hurdle for some users, especially those not as tech-savvy.

Both 10Web and InterServer offer migration tools to facilitate site transfers, though their approaches differ. 10Web’s fully automated 1-click migration is designed to simplify the process immensely, allowing users to migrate sites with minimal effort. Meanwhile, InterServer provides a free migration service for standard shared hosting but requires users to have a full cPanel backup ready and an empty account, a condition that might limit convenience for some.

The platforms provide extensive knowledge bases filled with guides, how-to articles, and instructional content. 10Web offers a comprehensive help center with getting started guides, video tutorials, troubleshooting tips, and detailed articles on various features and services, accessible through their 24/7 live chat support and dedicated Slack channel. InterServer’s knowledge base comprises helpful articles and offers 24/7 support through phone, live chat, or ticket system. Although both provide solid support resources, 10Web’s additional features like the public roadmap and active community channels offer extra layers of user assistance and engagement.

🏆 Winner:
10Web: Superior user management features with comprehensive role definitions and permissions.

10Web offers highly versatile user management capabilities, allowing seamless creation, modification, and removal of users within a workspace. It provides a clear distinction between user roles such as Account Owner, Admin, Contributor, and Member. Each role comes with its specific permissions, catering to various needs like site management and content editing. InterServer, using cPanel, Plesk, and DirectAdmin, offers basic user management functionalities typical of these control panels. However, it lacks detailed role definitions and customization options like those available in 10Web. Therefore, 10Web is more flexible in defining and managing user roles and permissions.

In terms of user interface and tools for managing users, 10Web provides a comprehensive dashboard where all user management actions can be performed. The interface is intuitive, offering easy access to user roles, permissions, and team management features. Users can switch between workspaces swiftly and effectively manage their workflow. InterServer, while leveraging industry-standard control panels, does not provide a unique or centralized user management interface. The tools available are more fragmented and depend significantly on the control panel in use.

10Web excels in access control measures and scalability for managing users. It allows for detailed role customization, ensuring precise control over who can access what within the workspace. This detailed control makes it easier to manage a growing number of users efficiently. InterServer, while offering the basics through control panels, does not match the granular access controls and scalability features that 10Web provides. 10Web’s Role Manager is particularly effective for businesses looking to control user access to specific features and content editors.

10Web User Roles Table:

🏆 Winner 10Web: A great solution for web hosting with superior support options.

Both 10Web and InterServer offer comprehensive customer support services, but 10Web leads with its robust array of support channels and specialized services. With 24/7 live chat, dedicated Slack channel, email support, an extensive help center, and VIP priority support, 10Web’s support infrastructure is designed to provide rapid and effective assistance. Additionally, their impressive statistics, such as a 98% average chat support satisfaction rate and a high NPS score for tickets, underscore their commitment to customer satisfaction.

InterServer also provides solid support with a notable 24/7 availability through multiple channels, including phone, live chat, ticket system, and email. While these support options ensure timely and efficient help, some aspects like on-site support and guaranteed email delivery add further value to their service. Their easy registration process and user-friendly control panels make managing hosting services straightforward for users of all levels. However, despite these features, InterServer’s support offerings, although commendable, fall just short of the comprehensive suite provided by 10Web.

User feedback

Overall, users have highly praised this hosting provider for its exceptional customer service, noting the responsiveness and expertise of the support team. The platform is user-friendly, with features like AI-driven website building, easy site migrations, and integration with WordPress being standout points. While most reviews are positive, highlighting the ease of use and effective solutions provided by the support team, a few users mentioned occasional issues with plugins and a slightly higher cost compared to other providers. However, the advanced tools and customer support quality make it a valuable partner for businesses.

User feedback on the hosting provider paints a mixed picture. Many users commend the provider for its affordable, straightforward pricing and extensive features like unlimited storage and bandwidth, free SSL certificates, and a user-friendly control panel. The customer support, while generally prompt and effective, has garnered both praise and criticism, especially due to the lack of a dedicated phone support line and sometimes long live chat wait times. However, performance issues such as inconsistent server speed, downtime, and occasional loss of data have been frequent points of frustration for users.

FAQ