10Web vs Liquid Web: guide for 2024

Final verdict

Looking over 10Web vs. Liquid Web, both offer compelling hosting solutions but cater to slightly different needs and preferences.

• 
  10Web (Overall grade: 8.8)
  
  
  excels in speed, uptime, and advanced AI-powered tools. Its infrastructure, backed by Google Cloud Platform, ensures a 99.99% uptime guarantee with swift data transfer across 12 global data centers. The AI website builder and SEO tools make it particularly attractive for users looking for automated, easy-to-use features. However, it lacks VPS hosting and traditional email hosting, which may be a drawback for some users seeking more comprehensive hosting solutions. Overall, 10Web is well-suited for WordPress sites, agencies, and users prioritizing innovative features at competitive prices.
  
• 
  Liquid Web (Overall grade: 8.4)
  
  
  shines in providing high-traffic sites and ecommerce solutions with customizable dedicated environments and robust security features. Its 100% uptime guarantee, coupled with advanced DDoS protection, real-time server monitoring, and extensive compliance options such as HIPAA, makes it a reliable choice for businesses with stringent security and performance requirements. Despite its comprehensive offerings, the higher price points and occasional customer support issues might deter budget-conscious users. Liquid Web is best suited for businesses that need scalable and secure hosting environments without the need for WordPress-specific tools.
  

Hosting types offered

Both platforms provide a variety of hosting types, each designed to meet the different needs of users.

Although both offer a variety of hosting plans tailored to different needs, in
certain cases, one platform may prove to be more suitable.

Detailed comparison

Section 1

🏆 Winner
10Web: Superior uptime and advanced infrastructure.

10Web guarantees 99.99% uptime, leveraging Google Cloud Platform for fast and secure data transport. The next-generation infrastructure is powered by Google’s best servers, SSDs, and the latest PHP version, ensuring optimal performance. The hosting provider also offers 12 data centers worldwide to reduce data transfer times, and elastic scaling to maintain site availability.

Liquid Web offers a 100% uptime guarantee with credits for downtime, along with high availability hosting and proactive monitoring. They also provide a hardware replacement SLA and swift customer support response times. Additional features like DDoS attack protection and CloudFlare CDN enhance its offerings. Despite these strong features, it doesn’t surpass 10Web’s uptime reliability and advanced infrastructure.

🏆 Winner: 10Web: Offers exceptional infrastructure and speed optimization.

In terms of general performance, 10Web leverages Google Cloud’s top servers and SSDs, achieving a 90+ PageSpeed score with advanced optimization techniques. Liquid Web, on the other hand, offers a fast 10 Gbps network and AMD EPYC or Intel Xeon processors but does not match 10Web’s PageSpeed scores directly. Both providers include fast SSD storage and built-in caching methods, but 10Web offers more advanced options like FastCGI Caching. Regarding CDN services, 10Web includes Cloudflare Enterprise CDN with DDoS protection and web application firewall at no additional cost. Liquid Web does not provide detailed CDN information. Both have impressive data centers, but specific location details for 10Web were not provided.

Website Speed

10Web excels in website speed with comprehensive optimization features such as CSS, HTML, and JS minification, image lazy loading, and iFrame optimization. With a 90+ PageSpeed score, sites hosted on 10Web are exceptionally fast. Liquid Web also provides high server performance through NVMe or SSD storage and robust processors, but specific PageSpeed score ranges are not highlighted, making 10Web the better option for speed optimization out of the box.

Scalability

10Web offers elastic scaling where resources automatically ramp up during traffic spikes, charging only for extra use at $2 per 10,000 visitors or 5GB SSD storage. Liquid Web allows for easy scalability with the ability to adjust managed VPS services but does not specify if it happens automatically. Both offer dedicated servers, but the cost to scale with Liquid Web wasn’t detailed.

Winner Liquid Web: Liquid Web offers a robust range of compliance and security features, making it a strong choice for comprehensive hosting solutions.

Technical security measures:

10Web and Liquid Web both provide solid technical security measures. 10Web offers free “Let’s Encrypt” SSL certificates with automatic renewal, supports the latest PHP versions, and ensures encrypted communication and data storage. Liquid Web, on the other hand, provides a variety of SSL certificates, firewalls, VPNs, real-time DDoS protection, and an F5 AIP Intrusion Detection System. Its advanced server protection with hardened configurations and web application firewall further enhances security. Both providers emphasize data encryption and support various PHP versions, making them reliable in technical security.

Operational security measures:

Operational security measures in both hostings are commendable but somewhat different. 10Web conducts malware scans weekly and has a 24/7 monitoring system for uptime and DDoS attacks. It uses login attempts limiter and suspicious activity alerts for enhanced security. It also enforces two-factor authentication for all accounts and conducts automated vulnerability testing during development. Liquid Web also offers comprehensive DDoS attack protection, firewalls, and VPNs to secure business operations. Both providers offer 24/7 support but Liquid Web includes real-time monitoring of server anomalies and a broader scope of compliance scanning services, including PCI.

Compliance and certifications:

Both 10Web and Liquid Web comply with key regulations but cater to different requirements. 10Web is GDPR compliant and uses PCI DSS-compliant payment processors. Liquid Web, however, extends its compliance to include GDPR, PCI, and HIPAA. It provides quarterly PCI scans with detailed reports and HIPAA compliant hosting services, backed by a third-party audit confirming its HITECH certification. Liquid Web’s extensive focus on compliance makes it suitable for businesses with stricter regulatory needs.

🏆 Winner
10Web: A versatile hosting solution with robust features tailored for a diverse range of website needs.

Both 10Web and Liquid Web offer managed hosting solutions, but they have distinct features appealing to different user bases. 10Web excels with its AI-powered tools and an AI website builder that makes creating and maintaining websites straightforward, especially for users with less technical expertise. It includes an AI SEO tool, AI marketing strategy generator, and AI business name generator—all significant game-changers for users looking for enhanced, automated functionalities. In contrast, Liquid Web’s comprehensive managed hosting services, including VMware Private Cloud and HIPAA-compliant solutions, cater more toward businesses needing reliable infrastructure. Liquid Web also provides customized high-performance Windows hosting and WooCommerce optimization, ensuring flexibility and robustness in handling complex websites.

Free services and unique offerings can greatly influence a buyer’s choice. 10Web offers a free custom domain for the first year and includes many features like advanced caching, security protections, and Cloudflare Enterprise CDN as part of its package. It also provides white labeling and staging environments for site experiments without disruptions. On the other hand, Liquid Web’s focus on intricate hosting environments and its 100% Network and Power Uptime SLAs showcase its commitment to constant uptime and performance. However, Liquid Web does not explicitly mention a free domain offer, which might be a deciding factor for cost-conscious users.

Both providers support a range of users from beginners to experts with user-friendly website builders and WordPress staging areas. However, in terms of developer tools, both 10Web and Liquid Web offer robust options including SSH access, support for multiple programming languages, and Git for version control, thus appealing to developers looking for advanced capabilities.

Email services:

10Web and Liquid Web both lack traditional email hosting services but may allow transactional emails such as form submissions. While specifics on reselling third-party services aren’t provided, users looking for comprehensive email hosting might need additional services like Google Workspace or Zoho. For those seeking integrated solutions, external providers will likely be necessary.

🏆 Winner 10Web: Offers advanced AI tools and exceptional features at competitive prices.

Evaluating the pricing of plans among various hosting providers can be complex due to their differing pricing and renewal strategies. Additionally, certain plans require annual commitments, which adds to the difficulty of making comparisons. The prices listed are based on monthly commitments; plans requiring annual commitments are indicated. Although some providers offer identical plans for WordPress and shared hosting, we have created separate tables for each to enhance clarity.

When comparing 10Web and Liquid Web, the former stands out with its AI-enhanced features and lower price points across various plans. The 10Web’s AI Starter and AI Premium plans offer more affordable options with AI-powered tools, SSL certificates, and free custom domains. Liquid Web, on the other hand, provides more extensive storage and bandwidth options but at a higher price, especially in their Managed WooCommerce and WordPress hosting plans. Both providers offer dedicated hosting solutions with custom pricing, but 10Web’s emphasis on AI tools gives it a unique edge.

Enterprise plans

10Web offers dedicated hosting and Agency Ultimate plans with customizable resources, AI tools, and priority support, making it a versatile choice for enterprises. Liquid Web presents Managed WooCommerce Hosting and Managed WordPress Hosting with extensive storage and high performance, but at a higher cost. Liquid Web’s Cloud Dedicated Servers provide robust resources, but 10Web’s more flexible and AI-driven approach can offer better value for enterprises seeking innovation and efficiency.

🏆 Winner
10Web: A streamlined solution for website setup and migration with an innovative automated approach.

10Web uses a user-friendly dashboard designed for easy navigation, packed with powerful management tools that cater to both technical and non-technical users. With features like the AI Website Builder and a 1-click staging environment, it simplifies website management significantly. On the other hand, Liquid Web relies on more traditional methods, offering help in picking the right hosting plan and managing complex hosting environments. While Liquid Web emphasizes full management services, its approach may appeal more to users who prefer hands-on guidance from support teams rather than leveraging automated tools.

10Web excells in offering automated migration tools, boasting a 1-click migration process for hassle-free site transfers. This service is completely automated and does not involve additional costs. Liquid Web, in contrast, offers migration assistance but tends to provide a more manual, guided process, which may require interaction with their support team. While this method might be beneficial for users who need personalized assistance, it does not match the convenience of 10Web’s fully automated solution.

Both hosting providers feature comprehensive help centers. 10Web’s Help Center includes extensive resources like getting started guides, video tutorials, and a dedicated Slack channel for direct support. Liquid Web also delivers a strong knowledge base with regularly updated articles and 24/7 human support. However, 10Web’s additional features such as a public roadmap, community engagement, and real-time troubleshooting through Slack provide a slight edge in accessibility and resource variety over Liquid Web.

The platforms provide extensive knowledge bases filled with guides, how-to articles, and instructional content. 10Web offers a wide range of resources alongside 24/7 chat and phone support. Liquid Web also boasts a detailed help center with an intuitive search function and around-the-clock support via live chat, phone, and ticketing, ensuring comprehensive user support.

Winner: 10Web: Comprehensive and flexible user management with seamless accessibility.

10Web excels in managing user roles, permissions, and accessibility by offering a detailed and flexible framework. Their user management system supports various roles, such as Account Owner, Admin, Contributor, and Member, each with specific permissions meticulously tailored to their respective responsibilities. Users can be easily added, roles assigned, and permissions modified. Liquid Web’s Plesk, while competent, provides only four default roles: Administrator, Webmaster, Application User, and Accountant. Although these roles cover essential needs, they lack the fine-tuning capabilities and additional access layers found in 10Web’s system, making it less flexible.

10Web’s user interface for managing users is straightforward and extensively covers different aspects of user management. Through a centralized User & Team Management section, users can be invited, roles assigned, and extensive permissions can be managed. Liquid Web’s Plesk offers a more segmented approach, requiring different user views and navigation through several tabs. While functional, it may appear less intuitive compared to 10Web’s centralized dashboard.

Access control measures at 10Web provide comprehensive oversight and flexibility, making it adept at handling a growing number of users. Specific roles restrict access to important functions, thus enhancing security and efficiency. Liquid Web, though capable, may struggle with scalability due to its more rigid role definitions and less granular control over permissions. Therefore, as user numbers increase, 10Web’s advanced control measures and customization options render it more efficient for extensive user management.

10Web User Roles Table

Liquid Web User Roles Table

🏆 Winner
Liquid Web: Offering multiple contact methods, quick response times, and extensive support features for an excellent customer service experience.

10Web and Liquid Web each offer strong customer support, but they go about it differently. 10Web has a multi-faceted approach that includes 24/7 live chat, a dedicated Slack channel to connect directly with engineers, and extensive resources in their Help Center. VIP users benefit from priority support that includes a dedicated account manager. This personalized approach is reflected in their high customer satisfaction, with a commendable average chat support satisfaction rate of over 98%.

Liquid Web’s customer service is known for its rapid response times, guaranteed to answer phone and chat inquiries within 59 seconds and email tickets within 59 minutes. Liquid Web also offers specialized support for both Windows and Linux users and provides proactive monitoring for managed solutions. Their Heroic Support® team, dedicated account managers, and support for custom solutions ensure enterprise clients receive top-tier support. This comprehensive service has helped them achieve a high Net Promoter Score of 67, indicating strong customer loyalty.

User feedback

Overall, users have highly praised this hosting provider for its exceptional customer service, noting the responsiveness and expertise of the support team. The platform is user-friendly, with features like AI-driven website building, easy site migrations, and integration with WordPress being standout points. While most reviews are positive, highlighting the ease of use and effective solutions provided by the support team, a few users mentioned occasional issues with plugins and a slightly higher cost compared to other providers. However, the advanced tools and customer support quality make it a valuable partner for businesses.

Customer feedback for this hosting provider is mixed, with significant polarization in user experiences. While some have praised the company for its reliable uptime, exceptional support, and proactive monitoring, others have experienced severe dissatisfaction due to frequent downtimes, unresponsive customer service, and unethical billing practices. Long-term customers, in particular, have noted a sharp decline in service quality and support efficiency, attributing it to recent management changes. Despite positive reviews highlighting excellent technical support and overall reliability, a growing number of users advise against using this provider due to these negative aspects.

FAQ