10Web vs One.com: guide for 2024

Final verdict

Looking over 10Web vs. one.com, it’s clear why both hosts are so popular. They have both hosted millions of
websites that run on WordPress for decades, building up a loyal customer base.

• 
  10Web (Overall grade: 8.8)
  
  
  stands out by leveraging the Google Cloud Platform, ensuring a near-perfect 99.99% uptime and superior infrastructure including SSDs, Nginx, and FastCGI caching for optimized performance. Its AI-powered tools and real-time optimization techniques aid in achieving excellent PageSpeed scores, making it ideal for WordPress users, agencies, and high-traffic websites. However, it does not provide shared hosting or email hosting, which might be a drawback for users seeking an all-in-one solution.
  
• 
  one.com (Overall grade: 7.9)
  
  
  provides a more generalized hosting service with a user-friendly website builder, making it accessible for beginners and small businesses. It includes features like free domain for the initial period, integrated email hosting, and reliable 24/7 customer support. Despite its high performance and security measures, it lacks some advanced server technologies and automatic scaling capabilities found in 10Web. It’s an affordable option, but may not meet the needs of advanced users or those with high-traffic websites.
  

Hosting types offered

Both platforms provide a variety of hosting types, each designed to meet the different needs of users.

Although both offer a variety of hosting plans tailored to different needs, in
certain cases, one platform may prove to be more suitable.

Detailed comparison

🏆 Winner
10Web: Offering near-perfect 99.99% uptime and advanced infrastructure.

10Web stands out with its use of the Google Cloud Platform, ensuring a 99.99% uptime guarantee. This stability is backed by next-generation infrastructure that includes services like SSDs, Nginx, FastCGI caching, and Linux containers for complete isolation of each hosted website. Additionally, 10Web’s elastic scaling and multiple data centers worldwide contribute to dependable uptime and fast, secure data transport.

One.com matches 10Web’s 99.99% general uptime guarantee and offers 99.9% uptime for VPS hosting. They provide daily backups, free SSL certificates, and 24/7 malware scanning, contributing to strong security measures. While their support is accessible via chat and email around the clock, the lack of phone support may be a downside for some users.

🏆 Winner 10Web: Advanced infrastructure and cutting-edge technologies lead to outstanding performance.

When comparing the general performance of 10Web and one.com, 10Web stands out by using Google Cloud’s superior servers and SSDs, supported by Nginx and FastCGI caching to boost website load times. It also boasts a 90+ PageSpeed score through automated optimization techniques. On the other hand, one.com offers ultra-fast load times and excellent speeds but does not specify the same level of advanced server technology or PageSpeed optimization. Both services provide a 99.99% uptime guarantee, though 10Web leverages Google Compute Engine to ensure this. For content delivery, 10Web’s Cloudflare Enterprise CDN offers a strong advantage with DDoS protection and a web application firewall, compared to one.com’s lack of specified CDN services.

Website Speed

10Web excels in website speed optimization, consistently achieving a 90+ PageSpeed score through automated real-time optimizations, CSS & HTML minification, JS compression, and image lazy-loading techniques. Its use of the latest version of PHP 8 further enhances site speed. In contrast, one.com emphasizes fast load times and excellent speeds, but lacks the detailed optimization techniques and advanced infrastructure, making it less comprehensive for performance improvements.

Scalability

In terms of scalability, 10Web offers elastic scaling with instant resource ramp-up, charging $2 for every extra 10,000 visitors or 5GB SSD storage. This flexible approach allows for seamless handling of traffic spikes without manual upgrades. one.com supports scalable hosting which allows users to upgrade plans as their websites grow, but it does not mention the availability of automatic resource scaling or specific costs associated with such upgrades. Information about the availability of dedicated servers for both hosting services is not provided.

🏆 Winner
one.com: one.com offers an impressive range of security features that ensure comprehensive protection for websites.

Both 10Web and one.com, have notable differences in their approaches to technical and operational
security, as well as in their compliance with regulations.

Technical security measures:

10Web and one.com each offer robust technical security measures. 10Web provides free “Let’s Encrypt” SSL certificates with automatic renewal, supports the latest PHP versions, and boasts encrypted communication, credentials, and backups. one.com also offers free SSL certificates and the latest PHP versions, but adds secure SFTP file transfers, secure file manager, and regular vulnerability scans with auto-patches. 10Web’s unique technical features include isolated WordPress sites using Linux containers and strong password enforcement with two-factor authentication. Both services perform regular security scans and offer automatic backup solutions, though 10Web’s suites run every 24 hours while one.com performs daily backups with one-click restoration capability.

Operational security measures:

10Web and one.com implement several operational security measures to protect user websites. 10Web employs a 24/7 monitoring system for uptime and DDoS attack detection, along with malware removal programs and login attempt limiters. one.com features malware and DDoS protection through an automatic scanning process and provides SMS alerts for suspicious email logins. one.com’s visual testing for managed WordPress users and automatic updates to Website Builder and Online Shop tools ensure security. While both services provide re-authentication for sensitive actions, only one.com includes domain lock for secure domain transfers.

Compliance and certifications:

Both 10Web and one.com comply with GDPR regulations. 10Web’s privacy policy details the information collected and the measures taken to protect customer data, though it does not process or store credit card information, relying on PCI DSS-compliant payment processors. one.com uses cookies for personalization and shares site usage information with partners under GDPR guidelines. PCI compliance applies similarly to both, ensuring secure payment processing through external services. Neither hosting provider specifies HIPAA compliance.

🏆 Winner 10Web: Offering a diverse range of plans with specialized features for both general and WordPress hosting needs.

Evaluating the pricing of plans among various hosting providers can be complex due to their differing pricing and renewal strategies. Additionally, certain plans require annual commitments, which adds to the difficulty of making comparisons. The prices listed are based on monthly commitments; plans requiring annual commitments are indicated. Additionally, although some providers offer identical plans for WordPress and shared hosting, we have created separate tables for each to enhance clarity.

10Web and one.com present varied hosting options tailored to different needs, with 10Web offering four distinct AI-powered plans and custom options for agencies and resource-heavy sites. 10Web’s plans range from $10 to $45 monthly, with special features like AI tools and real-time backups. One.com’s general hosting includes four plans, starting at $6.99 monthly after an initial three-month free period, scaling to $26.99 with features such as performance cache and staging environments. Unique elements in one.com’s plans include free initial months and green hosting.

Enterprise plans

10Web’s enterprise hosting includes the Agency Ultimate and Dedicated Hosting, emphasizing customizable high-performance and dedicated resources for managing multiple sites. These plans cater to resource-heavy and high-traffic websites with elastic scaling, real-time backups, and VIP support. One.com’s equivalent, the Guru plan, supports up to 10 websites with extensive storage and advanced technical features, but lacks customizability compared to 10Web’s enterprise offerings.

🏆 Winner: 10Web:In terms of ease of use, 10Web stands out due to its flexible and affordable site migration options, intuitive custom admin panel, advanced setup features, and a highly praised help center.

10Web offers a streamlined dashboard packed with powerful tools for easy website management. The admin panel provided by 10Web is user-friendly and boasts features like an AI Website Builder and a staging environment. These tools cater to both technical and non-technical users, ensuring that even those with minimal technical expertise can manage their website efficiently. Additionally, the dashboard’s real-time backups and automatic updates further simplify the administrative experience, making it highly accessible.

One.com provides a comprehensive control panel that gives users direct access to their Website Builder and Webshop. This panel is designed to be user-friendly and accessible to all users, regardless of their technical expertise. One.com also includes a free website builder that requires no coding knowledge, streamlining the process for beginners. The straightforward interface allows users to install and manage WordPress with a few clicks, making it a convenient option for many.

Both 10Web and One.com offer migration services for websites, but their approaches and costs differ. 10Web offers a fully automated 1-click migration tool that simplifies the transfer of your site to its platform, making the migration process seamless and efficient. This service is free, providing an accessible option for all users. On the other hand, One.com provides free migration services but offers additional manual migration support if you opt for the Managed WordPress add-on. This added assistance comes at a premium, but it ensures that any migration issues are resolved promptly with expert help.

The platforms provide extensive knowledge bases filled with guides, how-to articles, and instructional content. 10Web’s help center includes detailed articles, video tutorials, troubleshooting tips, and a public roadmap, ensuring users have a clear path to follow. Additionally, their 24/7 live chat support and dedicated Slack channel offer direct communication with technical support. One.com’s help center features a variety of articles in their Academy, tutorials, and security tips. Their round-the-clock chat and email support provide reliable assistance every day of the year.

🏆 Winner
10Web: Superior user management capabilities with comprehensive role definitions and permissions.

10Web offers more detailed and flexible user role management compared to one.com. 10Web provides a clear structure of user roles including Account Owner, Admin, Contributor, and Member, each with defined permissions. They also feature a Role Manager that aligns with WordPress roles, allowing for fine-tuned control over user permissions and website access. In contrast, one.com lacks detailed user role descriptions and primarily mentions the ability to create guest users without extensive details on permissions.

Regarding user interfaces and tools for managing users, 10Web’s platform is more intuitive and feature-rich. It allows you to invite new users through multiple pathways directly from the dashboard and manage user roles and permissions comprehensively via an easy-to-navigate User & Team management section. 10Web’s interface provides direct management of user access to specific sites and live or staging environments. one.com’s Control Panel is functional for service management but lacks the depth of user management tools found in 10Web.

When assessing the effectiveness of access control measures, 10Web excels in efficiency by offering well-defined roles and a structured process for adding, adjusting, and removing users. This level of detailed management ensures that as the number of users grows, administrators can maintain control effectively without confusion. one.com, with its more limited user role information, may face challenges in managing a larger user base efficiently due to less granular access control options.

10Web user roles table:

🏆 Winner 10web: Offers superior customer service with various support options and high satisfaction rates.

10Web provides extensive customer support channels including 24/7 live chat support, a dedicated Slack channel for direct access to engineers, and VIP priority support with a dedicated account manager. They also offer email support and a comprehensive help center with over 700 guides and articles. With these multifaceted support options, 10Web boasts high satisfaction rates among its users, as evidenced by over 25,000 tickets served annually and a 98% chat support satisfaction rate.

One.com, meanwhile, offers 24/7 phone and chat support, as well as email support with a response time within 24 hours. Their help center and academy provide valuable resources for self-service and learning. Although they provide comprehensive support channels, one.com does not offer the same level of enterprise support, such as a dedicated account manager or priority support, which makes 10Web the preferable option for those needing extensive customer service.

User feedback

Overall, users have highly praised this hosting provider for its exceptional customer service, noting the responsiveness and expertise of the support team. The platform is user-friendly, with features like AI-driven website building, easy site migrations, and integration with WordPress being standout points. While most reviews are positive, highlighting the ease of use and effective solutions provided by the support team, a few users mentioned occasional issues with plugins and a slightly higher cost compared to other providers. However, the advanced tools and customer support quality make it a valuable partner for businesses.

The hosting provider receives mixed reviews, lauded for its affordability, user-friendly interface, and efficient 24/7 customer support. Users appreciate features like easy domain registration, a clean control panel, and hosting plans with useful tools like one-click installations for CMS platforms. However, some users face frequent upselling of additional services, occasional performance issues, and unexpected price hikes. While it’s ideal for beginners and simple websites, it may lack advanced functionalities and flexibility desired by more experienced developers.

FAQ