10Web vs ScalaHosting: guide for 2024

Final verdict

Looking over 10Web vs. ScalaHosting, both providers cater to a broad spectrum of hosting needs with different strengths and features, earning them an identical overall grade of 8.8.

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  10Web (Overall grade: 8.8)
  
  
  excels in providing AI-enhanced tools and features tailored especially for WordPress and ecommerce sites. Its integration with Google Cloud ensures superior uptime and exceptional performance, alongside automated optimization features for consistent high-speed loading. However, it lacks traditional shared hosting and VPS options, which might deter users seeking more diverse hosting plans. Notably, 10Web offers specialized features such as the AI Website Builder and cutting-edge security measures, making it an attractive choice for small businesses and individuals needing easy site management and rapid setup.
  
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  ScalaHosting (Overall grade: 8.8)
  
  
  stands out for its comprehensive and flexible hosting options, including shared, VPS, and cloud hosting. It offers a solid 99.9% uptime with reliable performance through extensive data center choices and high-frequency hardware. Developers and tech-savvy users will appreciate its SSH access, multiple PHP version support, and SPanel control panel. Security features like the SShield system and extensive compliance certifications bolster its appeal for businesses with stringent security requirements. However, its more traditional approach and lack of automated optimization features mean it may require a bit more technical knowledge for optimal management.
  

Hosting types offered

Both platforms provide a variety of hosting types, each designed to meet the different needs of users.

Although both offer a variety of hosting plans tailored to different needs, in
certain cases, one platform may prove to be more suitable.

Detailed comparison

🏆 Winner 10Web: Offering exceptional uptime and innovative features for optimal website performance.

10Web guarantees a 99.99% uptime, leveraging Google Compute Engine and Google Cloud’s infrastructure. The platform uses advanced technologies like Nginx, LXD containers, and PHP 8 for superior performance. With 12 data centers globally and elastic scaling, 10Web ensures your website remains resilient and operational. Complete isolation for each site enhances security and stability.

ScalaHosting provides a 99.9% uptime guarantee with compensation for extended downtime, supported by multiple data centers worldwide. Custom monitoring tools and a proprietary SPanel enhance manageability. During tests, ScalaHosting achieved a perfect uptime and rapid loading speeds. The additional features like SShield and SWordPress Manager boost the reliability and ease of managing your hosting environment.

🏆 Winner
10Web: For users who prioritize speed and advanced technological infrastructure, Sitrground is more suitable for high-demand websites that require reliable and fast global access.

10Web and ScalaHosting both offer SSD storage and free CDN integration to enhance hosting performance and speed. 10Web, however, showcases faster load times with a heavyweight theme clocked at 1.69 seconds, compared to Example hosting one’s 4.85 seconds. 10Web operates 11 global data centers, which surpasses Example hosting one’s six, potentially offering better local loading speeds and content delivery. Moreover, 10Web’s technology is more up-to-date, which may contribute to its superior performance.

Website Speed

10Web excels in website speed with an LCP time of 872ms, significantly outperforming Example hosting one’s 1.8 seconds. Although both fall within the acceptable range of LCP (up to 2.5 seconds is considered good), 10Web’s website speed is notably better, indicating a more efficient user experience.

Scalability

Both hosting providers offer scalability options tailored to varying needs; however, 10Web provides a more customized approach with its custom cloud plans where resources can be configured to user requirements. Example hosting one also offers a variety of hosting types, including shared and dedicated servers, with tiered pricing to accommodate different user levels.

Winner ScalaHosting: ScalaHosting provides a more comprehensive suite of security features and compliance certifications.

Both 10web and ScalaHosting, have notable differences in their approaches to technical and operational
security, as well as in their compliance with regulations.

Technical security measures:

10web offers free “Let’s Encrypt” SSL certificates with automatic renewal, while ScalaHosting provides a variety of SSL certificates at different price points, with free installation. Both providers support the latest PHP versions, but ScalaHosting supports a broader range, including older versions. 10web employs encrypted communication and credentials, with weekly security scans and 24/7 monitoring. ScalaHosting’s SShield system provides real-time malware protection, 24/7 proactive monitoring, and disaster recovery backups.

Operational security measures:

10web includes automatic backups every 24 hours stored on Amazon S3, along with encrypted backups and login attempt limiters. ScalaHosting features automated daily backups with easy restoration, SSH access, and customized security rules for CMSs like Drupal. Both leverage firewalls and comprehensive anti-spam tools, but ScalaHosting adds blacklists monitoring and Gzip compression for performance.

Compliance and certifications:

10web promises GDPR compliance and uses PCI DSS compliant payment processors. It emphasizes data protection with policies and encryption. ScalaHosting boasts NIST, HIPAA, PCI-DSS, GLBA, SOC 1 & 2 compliance, and is EU-US Privacy Shield registered. Both aim for high standards, but ScalaHosting’s broader compliance range offers a notable advantage.

🏆 Winner
ScalaHosting: Versatile and developer-friendly hosting with extensive management features.

Both 10Web and ScalaHosting offer powerful managed hosting services, but they cater to somewhat different user bases. 10Web focuses on providing AI-enhanced tools and features that streamline the process of building and managing WordPress sites. Its AI Website Builder is particularly user-friendly, offering the ability to create websites quickly with minimal technical know-how. This is great for small businesses and individuals who need a swift setup without deep customization. Additionally, 10Web includes free SSL certificates, automatic backups, and a 99.99% uptime guarantee, making it a secure choice for various needs.

ScalaHosting, on the other hand, provides a more traditional hosting experience but with a strong focus on flexibility and developer tools. It offers a comprehensive set of features like SSH access, multiple PHP versions, and support for Python and NodeJS, appealing to developers and tech-savvy users. The ability to change PHP configurations, manage SSH, and use WHMCS for client billing makes it suitable for larger projects or agencies. ScalaHosting also supports email services with more customization options like email quotas and autoresponders, giving users greater control over their hosting environment.

Both providers support a range of users from beginners to experts with user-friendly website builders and WordPress staging areas. However, in terms of developer tools, both 10Web and ScalaHosting offer robust options including SSH access, support for multiple programming languages, and Git for version control, thus appealing to developers looking for advanced capabilities.

Email services:

10Web offers basic email hosting services, suitable for handling transactional emails like form submissions. It also integrates with its AI tools for creating marketing strategies but does not emphasize extensive email hosting services. ScalaHosting, conversely, provides comprehensive email hosting features, allowing users to set up custom email accounts, manage quotas, and configure autoresponders. While both allow for transactional emails, ScalaHosting has more robust options for those needing extensive email management and campaign capabilities.

🏆 Winner
ScalaHosting: ScalaHosting scores slightly higher overall, mainly due to the robust features included in their plans and the transparency of what’s included.

Evaluating the pricing of plans among various hosting providers can be complex due to their differing pricing and renewal strategies. Additionally, certain plans require annual commitments, which adds to the difficulty of making comparisons. The prices listed are based on monthly commitments; plans requiring annual commitments are indicated. Additionally, although some providers offer identical plans for WordPress and shared hosting, we have created separate tables for each to enhance clarity.

When comparing 10Web and ScalaHosting, a range of options become evident. 10Web offers specific pricing on both cloud and WordPress hosting, with plans from $10/month to custom pricing for dedicated hosting. Their plans are packed with AI capabilities and include free SSLs, automatic migrations, and extensive backups. On the other hand, ScalaHosting provides versatile plans starting from $2.95/month up to $94.95/month for Managed Cloud VPS. Unique offerings include real-time malware protection, daily offsite backups, and free domains. Both providers emphasize comprehensive support, yet ScalaHosting introduces custom services like SPanel control and guaranteed resources in their managed plans.

Enterprise plans

10Web’s Agency Ultimate and Dedicated Hosting plans cater to enterprises with customizable specifications, dedicated server resources, and priority support. These plans offer flexibility for handling high traffic and complex requirements. ScalaHosting’s Managed Cloud VPS options (e.g., Build #4) provide full management, guaranteed resources, and advanced security features, making them competitive for enterprise needs. Both providers emphasize high performance, security, and comprehensive support, but ScalaHosting stands out for its additional domain and cloud features.

🏆 Winner 10Web: A highly efficient hosting provider with advanced automation and AI-based tools for website setup and migration.

Comparing the admin panels of both hosting providers highlights that 10Web leverages a streamlined and user-friendly dashboard designed to support both technical and non-technical users. This custom solution incorporates automated updates, real-time backups, and an easy-to-enable staging environment. With the AI Website Builder, managing and creating websites becomes an intuitive process even for beginners. ScalaHosting, on the other hand, features SPanel, a proprietary all-in-one control panel designed to facilitate the management of websites, domains, emails, files, and databases. SPanel’s functionality aims to reduce the complexity for users by offering features that do not require additional licensing fees. Both platforms prioritize user accessibility, but 10Web’s integration of AI tools and automated features make it slightly more advantageous for seamless user experience.

In terms of migration tools, 10Web stands out by offering an automated 1-click migration process that simplifies the site transfer, making it ideal for users who wish to switch platforms quickly without technical know-how. This service is fully automated, ensuring ease and convenience. ScalaHosting also provides website migration for free, but it relies on their trained technicians to carry out the process manually. Users are informed once the migration is complete. While both providers offer free migration services, 10Web’s automated solution provides a more direct and user-independent approach.

When evaluating the quality of the help centers, 10Web provides extensive resources such as a comprehensive help center, video tutorials, and 24/7 live chat support. Users can also connect via a dedicated Slack channel and check a public roadmap for upcoming features. ScalaHosting offers a wide-ranging knowledge base with tutorials specifically for SPanel, as well as detailed guides for various hosting services. They provide 24/7 support through live chat and tickets. Both platforms are well-equipped with valuable support resources, but 10Web’s additional engagement options like Slack and the public roadmap offer an edge in community interaction and transparency.

The platforms provide extensive knowledge bases filled with guides, how-to articles, and instructional content. 10Web offers a wide range of resources alongside 24/7 chat and phone support. ScalaHosting also boasts a detailed help center with an intuitive search function and around-the-clock support via live chat, phone, and ticketing, ensuring comprehensive user support.

🏆 Winner 10Web: The user management system of 10Web allows for the creation of custom roles and specific permissions, providing greater flexibility and control tailored to the needs of developers and agencies.

When comparing the user management capabilities of 10Web and ScalaHosting, 10Web provides a more structured and role-oriented approach. 10Web offers predefined roles such as Account Owner, Admin, Contributor, and Member, each with specific access permissions and actions. This makes it straightforward to assign and manage user permissions. ScalaHosting also supports user role management, but mainly focuses on technical controls like account creation and resource management. While both platforms offer essential functionalities, 10Web’s predefined roles cater better to a diverse range of user needs.

Both 10Web and ScalaHosting provide intuitive interfaces for managing users. 10Web’s dashboard allows easy access to user invitations, role assignments, and workspace switching. The role manager in 10Web is particularly useful for assigning specific permissions. ScalaHosting’s user management is integrated within the SPanel, providing tools for creating accounts, adjusting resources, and controlling server access. ScalaHosting’s SPanel offers more granular server control options, but 10Web’s user-centric features make it easier for team collaboration.

In terms of access control, 10Web excels by allowing changes to user roles and permissions directly from the dashboard, ensuring seamless management of user access. ScalaHosting offers robust server management capabilities, including the ability to create, suspend, and terminate accounts quickly. Both platforms handle user scalability well, but 10Web’s role-specific permissions and easy edit options make it more effective for managing a growing team. ScalaHosting’s approach is more resource-oriented, providing extensive control over server settings and allocations.

10Web user roles table:

ScalaHosting user roles table:

🏆 Winner 10Web: Providing excellent 24/7 live chat along with a dedicated Slack channel for quick issue resolution.

10Web and ScalaHosting both offer 24/7 support for technical issues, but 10Web excels with multiple channels including live chat, a dedicated Slack channel, and email support. VIP Priority Support at 10Web ensures that enterprise clients get real-time assistance and a dedicated account manager, which is a standout offering. Meanwhile, ScalaHosting provides detailed support options through live chat, emails for specialized inquiries, and a 15-minute response time for tickets, but lacks advanced features like a dedicated agent for enterprise clients.

ScalaHosting scores highly on customer reviews and offers phone support, which 10Web lacks. ScalaHosting also guarantees a 99.9% uptime with credits offered for any downtime and offers free website migration. Despite these features, the overall customer support edge leans towards 10Web due to its extensive range of support touchpoints and significantly higher chat support satisfaction rate.

User feedback

Overall, users have highly praised this hosting provider for its exceptional customer service, noting the responsiveness and expertise of the support team. The platform is user-friendly, with features like AI-driven website building, easy site migrations, and integration with WordPress being standout points. While most reviews are positive, highlighting the ease of use and effective solutions provided by the support team, a few users mentioned occasional issues with plugins and a slightly higher cost compared to other providers. However, the advanced tools and customer support quality make it a valuable partner for businesses.

ScalaHosting consistently receives high praise for its stable, secure, and high-performance hosting services. Users particularly appreciate the company’s SPanel technology, which simplifies server management and is often seen as an affordable and user-friendly alternative to cPanel. The customer support team is frequently highlighted as exceptional, providing prompt and knowledgeable assistance, which significantly enhances user satisfaction. While some customers mention the service being slightly more expensive and suggest it could benefit from additional features, the overall sentiment remains overwhelmingly positive, making ScalaHosting a highly recommended choice.

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