OVH Cloud vs Hostpapa: Final verdict
Looking over OVH vs. HostPapa, both hosting providers offer a wide range of features and benefits catering to different types of users, but they each have their own strengths and weaknesses.
-
HostPapa (Overall grade: 8.6)
offers a well-rounded hosting service ideal for small to medium-sized businesses and those looking for comprehensive WordPress and eCommerce solutions. It shines with reliable uptime, quick load times, and a full suite of user-friendly features, including a pre-installed WordPress environment, free domain registration, and automated backups. HostPapa also stands out for its exceptional customer support, available 24/7, combined with detailed resources and optional one-on-one training sessions. However, its pricing is slightly higher, and it may not offer the same high-performance capabilities needed for large, high-traffic websites.
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OVH (Overall grade: 8.2)
provides substantial advantages for users needing powerful performance and extensive control, particularly suited for high-traffic and multimedia-rich websites. OVH excels in offering a wide variety of server types, including dedicated and cloud hosting, and maintains strong security measures with anti-DDoS protection and automated backups. Despite its commendable uptime and extensive compliance certifications, OVH’s customer support is less accessible and responsive, making it a less attractive option for users who prioritize consistent support. Additionally, while OVH’s pricing is competitive, it lacks some of the user-friendly features and ease of access found in HostPapa.
Overall grade:8.2 |
Overall grade:8.6 |
|
---|---|---|
Uptime and Availability | 8.2 | 8.5 |
Hosting Performance | 7.5 | 8.6 |
Hosting Security | 9.3 | 8.6 |
Price | 8.7 | 8.6 |
Hosting Features | 6.6 | 8.5 |
Ease Of Setup | 8.7 | 8.7 |
User Management | 8.9 | 8.1 |
Customer Support | 7.6 | 8.8 |
User feedback | 3.3/5 | 4.2/5 |
Hosting types offered
Both platforms provide a variety of hosting types, each designed to meet the different needs of users.
Shared hosting | ||
Cloud hosting | ||
WordPress hosting | ||
Ecommerce hosting | ||
VPS hosting | ||
Dedicated hosting |
Although both offer a variety of hosting plans tailored to different needs, in
certain cases, one platform may prove to be more suitable.
features, making it a better choice for businesses that prioritize long-term growth and stability in
their ecommerce endeavors.
Detailed comparison
Uptime and availability
Evaluates the average uptime statistics, uptime guarantee and overall availability of the hosting
provider
Score Components:
- Uptime percentage (30%): evaluates the uptime statistics in given period of time
- Uptime guarantee (20%): Assesses if the platform offers an uptime guarantee and
whether the actual uptime matches the promised guarantee. - General performance (25%): Evaluates how fast is the average response time and overall
it’s stability. - Responsiveness (10%): Adaptability to different devices and screen sizes.
- Availability (25%): Reflects the total downtime and number of outages.
🏆 Winner HostPapa: Reliable uptime and consistent performance make HostPapa the preferred choice.
HostPapa stands out with a solid 99.93% uptime recorded in Montreal, translating to minimal downtime for users. The hosting provider guarantees 99.9% uptime and offers compensation if this target is not met. HostPapa also maintains transparency by informing customers about scheduled maintenance and existing incidents via a status page and email notifications. As for speed, HostPapa demonstrates quick load times, outperforming many competitors in various Canadian cities.
OVHcloud has shown significant improvement in its uptime, reaching 99.962% in a recent three-month period, though it still lags behind HostPapa. It offers a global infrastructure with multiple data centers and PoPs that promise 99.99% uptime for its Public Cloud Instance. OVHcloud provides automatic backups and Anti-DDoS protection across all hosting plans, ensuring data protection and availability. Its page load times are commendable but not enough to surpass HostPapa’s streamlined performance metrics.
Which one has better hosting performance?
Score Components:
- Hosting speed (30%): This includes SSD quality, Load times, PageSpeed score ranges,
additional information on website speed, built-in plugins for performance enhancement, available caching
methods, and CPU/RAM options - CDN (20%): Considers whether CDN is available or not, whether it’s free or paid, and
the quality of the CDN service - Available data centers (30%): Evaluates the number of data centers and their locations
globally. - Scalibility (20%): Looks at whether elastic scaling is available, the process required
to scale (manual upgrade vs. automatic scaling), the presence of dedicated servers, and the costs
associated with scaling.
🏆 Winner
Hosting Provider Winner: Offers superior hosting performance and features at competitive rates.
When it comes to general performance, HostPapa leads with servers optimized for speed, which boost user experience and search engine rankings. Their use of NVMe storage surpasses traditional HDDs, providing faster load times for websites. HostPapa’s services include a Cloudflare Enterprise CDN, ensuring content delivery from over 250 locations globally. They also offer multiple global edge hosting locations, enhancing website loading efficiency. In contrast, OVHcloud has various performance levels in resources but provides only a basic CDN. OVHcloud boasts high availability, substantial resources, and a large disk space of 500GB. Both hostings provide SSL certificates and automatic backups, though OVHcloud lacks the advanced CDN capabilities and optimized storage of HostPapa.
Website Speed
HostPapa wins the race in website speed with significant metrics like a 233% faster Time to First Byte (TTFB) and improvements in First Input Delay (FID) and First Contentful Paint (FCP) by 38% and 45% respectively. The use of NVMe storage and an optimized server environment ensures faster loading times. HostPapa’s integration with Cloudflare Enterprise CDN also boosts content delivery, making site loading smoother across the globe. OVHcloud’s performance is robust but lacks these speed enhancements and the specific metrics that demonstrate HostPapa’s superiority.
Scalability
On the scalability front, HostPapa does not emphasize elastic scaling or automated plan upgrades. Instead, their focus is on providing optimized solutions for small businesses and WordPress websites. Though information about automated scaling or dedicated servers is not provided, HostPapa’s infrastructure appears tailored for set plans rather than fluid scaling. OVHcloud offers a Boost Option to handle temporary traffic spikes at a daily cost, pointing towards a flexible scaling approach. Both providers have their unique strengths, but HostPapa stands out for performance-specific needs without explicit scaling details.
Which one has better security features?
and regulatory requirements
Score Components:
- Technical security measures (40%): This includes encryption, firewalls, DDoS
protection, secure configurations, server monitoring, access control and availability of security addons
(e.g Sitelock security). - Operational security measures (30%): Encompasses data privacy, backups and data
redundancy. - Compliance and certifications (20%): Adherence to legal and regulatory requirements
(e.g., GDPR, HIPAA) and possession of certifications (e.g., ISO 27001, SOC 2). - Business and reliability (10%): Factors in the provider’s reputation, uptime
guarantees, and customer support.
🏆 Winner OVHcloud: OVHcloud offers a comprehensive suite of security and compliance features tailored to meet stringent regulatory requirements.
Technical security measures:
OVHcloud includes anti-DDoS protection and automatic data backup as standard. Its API allows for advanced management options. HostPapa offers a thorough Protection Power suite for malware scanning, WAF, and advanced threat detection, but doesn’t include built-in anti-DDoS protection like OVHcloud. Both providers offer firewall protection and have secure SSL certificate options, but OVHcloud offers more diverse SSL options, including Sectigo certificates. HostPapa allows selecting specific PHP versions, while OVHcloud broadly supports PHP without detailing versions.
Operational security measures:
OVHcloud supports automated backups, task automation, and detailed traffic statistics, ensuring data recovery and operational efficiency. HostPapa provides automated daily backups and a CDN for enhanced performance and security. HostPapa offers domain privacy to shield user information, while OVHcloud emphasizes data sovereignty and customer data ownership. OVHcloud’s multi-site management and API options give it an edge in operational flexibility.
Compliance and certifications:
OVHcloud has extensive compliance with regulations, including GDPR, PCI DSS, ISO certifications, HIPAA, and many others. HostPapa complies with GDPR, PIPEDA, and PCI, focusing on ensuring eCommerce security. OVHcloud’s compliance extends to several international standards, making it more suited for businesses operating under multiple regulatory environments.
SSL certificate | Let’s Encrypt, Sectigo DV/EV | GlobalSign, single and wildcard |
Additional security features | Anti-DDoS, Firewalls, Backups | Protection Power suite, SiteLock, CDN, Domain Privacy |
PHP versions | Not specified | Specific versions selectable |
GDPR compliance | Yes | Yes |
HIPAA compliance | Yes (US datacentres) | Not specified |
PCI compliance | Yes | Yes |
Hosting features
Score Components:
- Domains (20%): Assesses the availability of a free domain, domain purchase options, and
pricing - Email (15%): Considers if the provider offers full email hosting, or is reselling
third-party service, and if the email is only transactional or not - Website builder (15%): Checks if website builder is available, and it’s user
friendliness and overall the level of customization allowed. - Staging environment (20%): Determines if a staging environment is available, allowing
for testing changes before going live. - FTP & SFTP accounts (10%): Evaluates if and how easily users can access FTP and
SFTP accounts - Git and SSH access (20%): Assess whether Git is integrated into the hosting service and
if SSH access is provided
🏆 Winner HostPapa: HostPapa stands out for its extensive features and user-friendly offerings.
Both OVHcloud and HostPapa provide a strong set of features to cater to a range of web hosting needs, but their focus areas differ significantly. OVHcloud offers unlimited monthly traffic and managed hosting, ensuring your web projects are well-supported and secure. OVHcloud allows multi-site management, which is a great option for users needing to host multiple websites on one plan. However, one of the downsides is that it doesn’t provide a staging environment, which can be crucial for testing updates without affecting the live site. Domain registration is straightforward with OVHcloud, with no special terms or additional fees, which can simplify the onboarding process.
HostPapa, on the other hand, offers unlimited SSD storage and a free domain registration service, though there are conditions if you cancel the hosting service. HostPapa provides a WordPress staging environment, facilitating a smoother update and testing process. With features such as Jetpack pre-installed and Cloudflare compatibility, their focus is on enhancing performance and security right out of the box. HostPapa also gives users a free 30-minute training session, which can be beneficial for those who are less tech-savvy or new to web hosting. The inclusion of automated backups and domain privacy for the first year makes it an enticing option for users seeking a comprehensive hosting solution at a reasonable price.
Free domain |
No |
Yes, with conditions |
Free SSL |
No |
Yes, wildcard for 1 year |
Email hosting |
Yes |
Yes |
Website builder |
No |
Yes |
Staging environment |
No |
Yes |
FTP & SFTP accounts |
Yes |
Yes |
Git and SSH access |
Yes |
Yes |
Free backup |
Yes |
Yes, for 1GB first year |
Money back guarantee |
No |
Yes, 30-day |
a location.
As a result in rare cases the features mentioned here can differ from the ones you see on their websites.
Both providers support a range of users from beginners to experts with user-friendly website builders and WordPress staging areas. However, in terms of developer tools, both OVHcloud and HostPapa offer robust options including SSH access, support for multiple programming languages, and Git for version control, thus appealing to developers looking for advanced capabilities.
Email services:
Email services at OVHcloud provides a range of email addresses based on the plan, from 2 to 1000, ideal for various levels of usage. HostPapa, offering unlimited email addresses, stands out for businesses requiring numerous email accounts. Both providers support transactional emails, but HostPapa goes a step further by offering reselling options for services like Google Workspace, making it a scalable choice for growing businesses.
Price
Score Components:
- Plan value (40%): What each pricing tier offers.
- Transparency and clarity (30%): Clearness of pricing structures.
- Flexibility of plans (20%): Range of options to suit different budgets.
- Hidden costs (10%): Additional expenses not included in the plan.
🏆 Winner: OVHcloud: Offering competitive pricing with comprehensive features across various hosting plans, OVHcloud stands out for its flexibility and value.
Evaluating the pricing of plans among various hosting providers can be complex due to their differing pricing and renewal strategies. Additionally, certain plans require annual commitments, which adds to the difficulty of making comparisons. The prices listed are based on monthly commitments; plans requiring annual commitments are indicated. Additionally, although some providers offer identical plans for WordPress and shared hosting, we have created separate tables for each to enhance clarity.
Both OVHcloud and HostPapa offer a variety of hosting plans, catering to different needs and budgets. OVHcloud’s shared hosting starts at $1.04/month, offering essential features like a free domain and WordPress installation, ideal for personal projects or startups. HostPapa’s basic plan is priced slightly higher at $2.95/month but includes more storage, multiple websites, and an SSL certificate, making it highly suitable for small businesses. For more advanced users, OVHcloud’s Performance Web Hosting offers significant storage and high-performance resources for $13.19/month. On the other hand, HostPapa’s Premium and Elite plans provide substantial storage and advanced security measures for $6.95/month and $14.95/month, respectively, with unlimited website support. OVHcloud stands out in offering additional cloud hosting flexibility, which can adapt to business needs more dynamically.
Starter Web Hosting $1.04/month
1 website, 1 GB disk space, 2 email addresses, WordPress installed, free domain for 1 year. |
WP Start $2.95/month
1 WordPress website, 100GB SSD storage, 10 email addresses, free domain registration, SSL Certificate, WordPress staging. |
Personal Web Hosting $4.39/month
1 website, 100GB disk space, 10 email addresses, 1-click CMS, free domain for 1 year. |
WP Plus $5.95/month
10 WordPress websites, 100GB SSD storage, 100 email addresses, free domain registration, SSL Certificate, WordPress staging. |
Professional Web Hosting $7.69/month
1 website, 250GB disk space, 100 email addresses, 1-click CMS, free domain for 1 year. |
WP Pro $5.95/month
Unlimited WordPress websites, unlimited SSD storage, unlimited email addresses, free domain, Wildcard SSL Certificate, WordPress staging. |
Performance Web Hosting $13.19/month
1 website, 500GB disk space, up to 1000 email addresses, 1-click CMS, free domain for 1 year, high-performance resources, Web Cloud databases with 512 MB RAM, CDN Basic. |
WP Ultra N/A
Unlimited WordPress websites, unlimited SSD storage, unlimited email addresses, free domain, Wildcard SSL Certificate, WordPress staging, Jetpack Premium pre-installed, Automated Backups 10GB. |
Starter Web Hosting $1.04/month
1 website, 1GB disk space, 2 email addresses, WordPress installed, free domain for 1 year. |
Essentials $2.95/month
2 websites, 50GB NVMe storage, 10 email addresses, free Website Builder, domain registration, SSL Certificate. |
Personal Web Hosting $4.39/month
1 website, 100GB disk space, 10 email addresses, 1-click CMS, free domain for 1 year. |
Growth $6.95/month
10 websites, 100GB NVMe storage, 100 email addresses, free Website Builder, domain registration, SSL Certificate, Website staging. |
Professional Web Hosting $7.69/month
1 website, 250GB disk space, 100 email addresses, 1-click CMS, free domain for 1 year. |
Premium $6.95/month
Unlimited websites, 200GB NVMe storage, unlimited email addresses, free Website Builder, domain, GlobalSign Single SSL Certificate, Website staging, domain privacy (first year free). |
Performance Web Hosting $13.19/month
1 website, 500GB disk space, up to 1000 email addresses, 1-click CMS, free domain for 1 year, high-performance resources, Web Cloud databases with 512 MB RAM, CDN Basic. |
Elite $14.95/month
Unlimited websites, unmetered NVMe storage, unlimited email addresses, free Website Builder, domain, GlobalSign Wildcard SSL Certificate, Website staging, domain privacy (full duration free), fully managed Web Application Firewall. |
Starter Web Hosting $1.04/month
1 website, 1 GB disk space, 2 email addresses, WordPress installed, free domain for 1 year. |
Mercury $19.99/month
Unlimited domains, 60GB SSD storage, 4 core CPU, 2GB memory, 1TB transfer, root level access, 2 IP addresses, SolusVM VPS panel, 99.9% uptime guarantee, Let’s Encrypt SSL, Softaculous 400+ free apps, private nameservers, free VPS migration, wholesale domains. |
Personal Web Hosting $4.39/month
1 website, 100GB disk space, 10 email addresses, 1-click CMS, free domain for 1 year. |
Venus $59.99/month
Unlimited domains, 125GB SSD storage, 4 core CPU, 4GB memory, 2TB transfer, root level access, 2 IP addresses, SolusVM VPS panel, 99.9% uptime guarantee, Let’s Encrypt SSL, Softaculous 400+ free apps, private nameservers, free VPS migration, wholesale domains. |
Professional Web Hosting $7.69/month
1 website, 250GB disk space, 100 email addresses, 1-click CMS, free domain for 1 year. |
Earth $109/month
N/A; Details not provided in the context. |
Performance Web Hosting $13.19/month
1 website, 500GB disk space, up to 1000 email addresses, 1-click CMS, free domain for 1 year, high-performance resources, Web Cloud databases with 512 MB RAM, CDN Basic. |
N/A N/A
|
As a result in rare cases the prices displayed here can differ from the ones you see on their websites.
Enterprise plans
For enterprises, OVHcloud’s Performance Web Hosting at $13.19/month offers substantial storage and dynamic scaling options through its Boost feature for high-traffic periods. HostPapa’s Elite plan at $14.95/month provides unmetered storage, enhanced security, and fully managed firewall options. HostPapa also has a reseller and VPS hosting category that can cater to enterprise needs with high flexibility and control. Both providers offer competitive pricing and extensive features, but OVHcloud’s adaptability with cloud hosting and performance tools makes it a strong choice for large-scale operations.
OVH Cloud vs Hostpapa: Ease of setup
platform.
Score Components:
- Site migration (25%): Assesses whether the provider offers tools for site migration,
either automated or manual, and whether these services are free or require a fee. - Admin panel usability (35%): Evaluates the type of admin panel provided, such as the
standard cPanel or a custom solution, focusing on its accessibility and user-friendliness for both
technical and non-technical users. - Setup features (20%): Examines the availability and ease of use of various setup
features, including FTP accounts, file managers, email account setup, PHPMyAdmin, and easy CDN
configuration. - Help center quality (20%): Measures the quality and accessibility of the provider’s
help center resources, including articles and tutorials.
🏆 Winner HostPapa: Ease of setup with automatic WordPress installation and free website transfer services.
Comparing the admin panels of both hosting providers, OVHcloud offers the OVHcloud Control Panel, a simplified, centralized interface to configure products and services. This setup is particularly accessible for both technical and non-technical users, offering flexibility through FTP Explorer, FTP Client, or SSH for file transfers. On the other hand, HostPapa provides cPanel, which is widely recognized and extensively documented. cPanel is user-friendly and familiar to most web professionals, making it an excellent choice for those who appreciate a standard interface. Both platforms offer a streamlined user experience, but HostPapa’s standard cPanel might provide a slight edge for those already acquainted with its layout and features.
Regarding migration tools, OVHcloud provides various options to move website files using FTP Explorer, FTP Client, or SSH. However, it doesn’t explicitly mention free migration services. HostPapa shines in this area by offering free, seamless website transfer from any provider, ensuring no downtime during the process. HostPapa also facilitates immediate website building with zero-click WordPress installation, making it highly convenient for users switching from another host.
Both hosting providers offer extensive help center resources. OVHcloud features multilingual guides, community support, and a dedicated Help Centre with detailed guides and task automation tips. HostPapa stands out with its searchable knowledge base, downloadable manuals, video tutorials, live chat, and one-on-one training sessions. HostPapa’s support is available 24/7 in multiple languages, backed by award-winning customer service. These comprehensive resources cater to users at various skill levels, helping them navigate their hosting environments effectively.
The platforms provide extensive knowledge bases filled with guides, how-to articles, and instructional content. OVHcloud offers a wide range of resources alongside 24/7 chat and phone support. HostPapa also boasts a detailed help center with an intuitive search function and around-the-clock support via live chat, phone, and ticketing, ensuring comprehensive user support.
User management
accessibility.
Score Components:
- Role customization (40%): Flexibility in creating and defining user roles and
permissions. - Ease of management (30%): User interface and tools for managing users.
- Access control (20%): Effectiveness of access control measures for different user
levels. - Scalability (10%): Ability to manage a growing number of users efficiently.
🏆 Winner: OVHcloud: Featuring extensive user and role management options with precise control over cloud infrastructure and resources.
OVHcloud and HostPapa offer distinct approaches to user management and role definition. OVHcloud provides granular control through the OpenStack API, where users can define multiple roles with specific permissions, such as Administrator or Network Operator. In contrast, HostPapa uses the Plesk interface to manage user roles and permissions with a detailed set of configurable options. HostPapa allows for the activation and deactivation of user roles swiftly, a feature that is straightforward yet limited compared to OVHcloud’s multi-faceted approach. OVHcloud’s ability to group multiple roles for single users provides flexibility that goes beyond the simple grant/deny permissions schema on HostPapa.
OVHcloud’s interface allows for direct generation of configuration files via the OVHcloud Control Panel for tools like OpenStack CLI, enhancing user accessibility and operational efficiency. HostPapa, relying on Plesk, offers a more traditional, web-based management panel with easy-to-navigate sections for roles and permissions. This panel aids users who are less familiar with command-line interfaces but might lack the advanced functionalities some businesses require. OVHcloud’s infrastructure is designed to cater to those needing more comprehensive management and integration capabilities.
In terms of access control measures, OVHcloud demonstrates strong efficiency through the ability to disable multiple accesses as needed, managing unlimited users seamlessly. This is crucial for rapidly scaling environments where quick adjustments are often necessary. HostPapa’s access control is efficient within the Plesk ecosystem, providing adequate tools to manage growing user bases. However, it might not be as effective for more complex scaling needs. OVHcloud’s free role creation and adjustment policy further simplifies extensive user management without additional costs, increasing its viability for larger organizations.
OVHcloud user roles table:
Role | Description | Access highlights |
---|---|---|
Administrator | Full control over the cloud infrastructure and resources. | Can perform all actions including management of other users, resources, and configurations. |
Network Operator | Manages network-related aspects within the infrastructure. | Can configure networking settings, manage routes, subnets, and load balancers. |
Infrastructure Supervisor | Oversees and ensures the proper functioning of the infrastructure. | Can monitor resource usage, check system health, and manage reporting tools. |
ObjectStore Operator | Manages storage aspects, including object storage operations. | Can configure and manage storage buckets, control access permissions, and oversee data integrity. |
Image Operator | Handles tasks related to creating and testing private images within the cloud environment. | Can create, delete, and modify images and perform testing operations. |
Compute Operator | Manages computing resources including instances and virtual machines. | Can create, manage, and remove virtual machines, oversee compute resources, and adjust capacity. |
HostPapa user roles table:
Role | Description | Access highlights |
---|---|---|
Manage users and roles | Ability to manage additional users and user roles. | Encompasses permissions to create, modify, and disable user accounts and define user roles. |
Create and manage sites | Ability to create domains, subdomains, and manage related web hosting settings. | Permissions include managing domain setup, configuration changes, and deletion. |
Configure log rotation | Ability to configure settings for log rotation. | Can set log management rules and schedules, ensuring appropriate log data handling. |
Configure spam filter | Manages SpamAssassin settings for all mailboxes, needs the `Create and manage mail accounts` role. | Configures spam filters for enhanced email security across user’s mail systems. |
Configure antivirus | Manages antivirus settings for mailboxes, requires `Create and manage mail accounts` role. | Ensures that antivirus measures are enforced, maintaining email security integrity. |
Create and manage databases | Ability to create and manage databases and database users, plus export/import backup dumps. | Full control over database operations, including setup, user management, and data backup solutions. |
Configure and perform data backup and restoration | Backs up and restores subscription configurations and content access. | Aids in ensuring data safety and recoverability through scheduled and ad-hoc backup operations. |
View statistics | Views Plesk and web statistics relevant to user’s subscription. | Can monitor usage stats and other pertinent analytics for decision-making and performance assessment. |
Install and manage applications | Installs and manages web applications within the hosting environment. | Allows users to deploy, manage, and update web applications efficiently. |
Design sites in Presence Builder | Designs sites using Presence Builder tool for enhanced web presence. | Utilizes a site-building tool for user-friendly, customizable website design. |
Upload and manage files | Manages files using File Manager, ensuring easy file operations. | Offers a suite of file management tools including upload, download, and directory management. |
Create and manage additional FTP accounts | Creates and manages FTP user accounts, facilitating file transfer operations. | Rights to set up and control FTP access, ensuring seamless file transfers between local and remote systems. |
Manage DNS settings | Manages DNS settings for domains within the hosting account. | Comprehensive DNS management, enabling configuration and adjustment of DNS records. |
Create and manage mail accounts | Creates and manages email accounts, ensuring communication capabilities for users. | Full control over email account setup, modification, and deletion. |
Create and manage mailing lists | Manages mailing lists, requires `Create and manage mail accounts` permission. | Facilitates email communication by allowing mailing list creation and maintenance. |
Customer support
hosting provider.
Score Components:
- Support communication channels (30%): Measures the variety of customer support types
provided (live chat, chatbot, email, phone, etc.) - Availability (20%): Assesses the availability hours for each channel, including 24/7
support options. - Technical support quality (30%): Assesses whether the provider offers comprehensive
technical support, including hardware upgrades (e.g., HDD to SSD), software installations, and web
server configuration changes. - Enterprise support (20%): Checks if there are dedicated or priority support services
for enterprise-level customers.
🏆 Winner HostPapa: HostPapa provides a wide range of easily accessible and comprehensive customer service options.
Phone support |
||
Live chat support |
||
Chatbot |
||
Email/ticket support |
||
Enterprise support (dedicated agent, priority support) |
OVHcloud offers various levels of customer support, from Standard to Enterprise, catering to different needs and price points. Standard support provides responses within eight working hours and includes a FAQ section, knowledgebase, and community forum. Premium and Business supports escalate priority and response time, with the most advanced Enterprise support offering 24/7 extensive technical help and dedicated expertise. OVHcloud’s contact methods include email, phone support during business hours, and an inactive live chat. No straightforward refund policy and the need to disable auto-renewal manually can be potential downsides.
HostPapa, on the other hand, offers round-the-clock customer support through multiple channels, including phone, email, live chat, and a comprehensive knowledge base with video tutorials. They provide one-on-one training sessions and an extensive list of international contact numbers, ensuring customers worldwide have convenient access to their services. HostPapa has earned positive customer reviews for its support responsiveness and availability, making it a more user-friendly choice for those in need of constant and reachable support.
OVH Cloud vs Hostpapa: User feedback
User feedback for this hosting provider reveals a stark contrast in experiences. On one hand, users appreciate the competitive pricing, diverse range of services, multiple datacenter locations, and solid server performance when issues do not arise, reflecting a favorable cost-benefit ratio. On the other hand, many users criticize the provider’s customer service, highlighting slow response times, inadequate technical support, and unresolved billing discrepancies, with some experiencing significant delays and lack of assistance in critical situations. Overall, while the hosting services can be robust and reliable, the customer support and service delivery times need considerable improvement.
Overall, customers generally appreciate the ease of use, responsive customer support, and affordability of the hosting provider. Many users specifically highlight the excellent technical support and straightforward interface as significant advantages. However, some reviews mention downsides such as occasional transparency issues with billing, aggressive upselling tactics, and sporadic performance concerns like downtime or slow website speeds due to outdated technology. There are also mixed experiences regarding customer service efficiency, with some users facing frustrating delays while others commend the quick and knowledgeable support team.
OVH Cloud vs Hostpapa: FAQ
Which platform is better suited for hosting WordPress websites?
HostPapa is better suited for hosting WordPress websites, offering managed WordPress hosting with pre-installed WordPress and Jetpack, optimized servers, and a WordPress staging environment. OVHcloud does provide WordPress installation options but lacks the specialized managed WordPress hosting features that HostPapa offers.
Which hosting service offers better security features?
OVHcloud includes anti-DDoS protection, automatic data backups, and various SSL certificate options. HostPapa offers a comprehensive Protection Power suite for malware scanning, WAF, and domain privacy but lacks built-in anti-DDoS protection. OVHcloud’s security features are more robust, making it a better option for users with high-security needs.
What are the major differences in pricing and value between ovh and hostpapa?
OVHcloud generally offers lower starting prices for shared hosting, starting at $1.04/month, making it more accessible for personal projects or startups. HostPapa’s plans are slightly more expensive but offer more features, such as free domain registration, SSL certificates, and a website builder. The choice depends on whether you prioritize lower cost or comprehensive features.
Which platform offers better customer support?
HostPapa offers 24/7 customer support through phone, email, and live chat, alongside one-on-one training sessions and a comprehensive knowledge base. OVHcloud provides multiple support levels with varying response times, but its live chat is inactive and support can be less accessible. HostPapa stands out for more responsive and comprehensive customer support.
How do the providers handle email hosting and what features are included?
OVHcloud provides a range of email addresses based on the plan, suitable for various usage levels and includes transactional emails. HostPapa offers unlimited email addresses, along with reselling options for Google Workspace, making it scalable for growing businesses. Both support email hosting, but HostPapa’s unlimited email feature offers more flexibility.
The making of this blog
We followed a clear, step-by-step process to write and research this article.