Hostpapa vs One.com: Final verdict
Examining HostPapa vs. One.com, each platform presents a mix of strengths and slight drawbacks while catering to different user needs.
-
One.com (Overall grade: 7.9)
offers top-tier uptime and robust security features, enhancing reliability for users. With a notable 99.99% server uptime and advantageous tools for eCommerce, One.com ensures seamless operation and security through daily backups, 24/7 malware scanning, and free SSL certificates. Though slightly pricier after introductory periods, it caters well to new businesses or small ventures with three months of free hosting and an intuitive control panel. Enhanced backup solutions and environmental benefits make it a reliable choice for users focused on affordability and security. However, its slightly higher subsequent monthly costs and simplified user roles may not suit larger or more complex needs.
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HostPapa (Overall grade: 8.6)
excels in performance, offering considerable advantages with its optimized load times and comprehensive support. With an actual performance of 99.93% uptime and faster load times supported by NVMe storage and Cloudflare CDN, HostPapa is well-suited for high-traffic and multimedia websites. Its extensive features, such as unlimited email addresses, SSD storage, and free domain registration, present significant value. While the pricing is competitive, particularly for web and WordPress hosting, the inclusion of one-on-one training and advanced security features enhances user experience. Yet, the slightly above-market-average response times and occasional billing transparency issues might pose minor inconveniences for some users.
Overall grade:8.6 |
Overall grade:7.9 |
|
---|---|---|
Uptime and Availability | 8.5 | 8.8 |
Hosting Performance | 8.6 | 6.7 |
Hosting Security | 8.6 | 8.8 |
Price | 8.6 | 8.5 |
Hosting Features | 8.5 | 8.4 |
Ease Of Setup | 8.7 | 8.4 |
User Management | 8.1 | 5.9 |
Customer Support | 8.8 | 8.0 |
User feedback | 4.2/5 | 4.1/5 |
Hosting types offered
Both platforms provide a variety of hosting types, each designed to meet the different needs of users.
Shared hosting | ||
Cloud hosting | ||
WordPress hosting | ||
Ecommerce hosting | ||
VPS hosting | ||
Dedicated hosting |
Although both offer a variety of hosting plans tailored to different needs, in
certain cases, one platform may prove to be more suitable.
Detailed comparison
Uptime and availability
Evaluates the average uptime statistics, uptime guarantee and overall availability of the hosting
provider
Score Components:
- Uptime percentage (30%): evaluates the uptime statistics in given period of time
- Uptime guarantee (20%): Assesses if the platform offers an uptime guarantee and
whether the actual uptime matches the promised guarantee. - General performance (25%): Evaluates how fast is the average response time and overall
it’s stability. - Responsiveness (10%): Adaptability to different devices and screen sizes.
- Availability (25%): Reflects the total downtime and number of outages.
🏆 Winner
One.com: Providing top-tier uptime and security features for unmatched reliability.
One.com guarantees a remarkable 99.99% server uptime, ensuring nearly uninterrupted service for its users. Their VPS hosting also maintains a high standard with a 99.9% uptime guarantee. In addition to strong uptime, One.com enhances site security with daily backups, 24/7 malware scanning, and free SSL certificates with every plan. Their round-the-clock support via chat and email ensures users can promptly address any issues.
HostPapa offers a strong performance with a 99.9% uptime guarantee and an actual performance of 99.93% uptime from Montreal. Despite slightly lower uptime, HostPapa excels in transparency, providing clear communication about maintenance and incidents. Load time performance of HostPapa is well above average, and their monitoring shows no outages over a two-week period. HostPapa’s average response time is slightly above the market average, but still delivers reliable service.
Which one has better hosting performance?
Score Components:
- Hosting speed (30%): This includes SSD quality, Load times, PageSpeed score ranges,
additional information on website speed, built-in plugins for performance enhancement, available caching
methods, and CPU/RAM options - CDN (20%): Considers whether CDN is available or not, whether it’s free or paid, and
the quality of the CDN service - Available data centers (30%): Evaluates the number of data centers and their locations
globally. - Scalibility (20%): Looks at whether elastic scaling is available, the process required
to scale (manual upgrade vs. automatic scaling), the presence of dedicated servers, and the costs
associated with scaling.
🏆 Winner: HostPapa Optimized for high performance and security.
Both HostPapa and one.com offer commendable hosting services, but HostPapa stands out in several key areas. HostPapa capitalizes on NVMe storage to significantly improve load times, which are three times faster compared to traditional HDDs. Additionally, HostPapa leverages Cloudflare Enterprise CDN to enhance content delivery from over 250 global locations. In contrast, one.com provides ultra-fast load times through high-performance servers and SSD storage but doesn’t specify the use of NVMe technology. HostPapa also boasts a more extensive CDN, while one.com includes a basic CDN. Both hosters offer multiple global data centers, but HostPapa’s reach and optimizations place it ahead.
Website Speed
HostPapa’s edge in website speed is evident through its performance metrics reporting ~233% faster TTFB, ~38% faster FID, and ~45% faster FCP. These improvements are supported by their use of NVMe storage and Cloudflare CDN for rapid content delivery. One.com also delivers fast load times using SSD storage, but doesn’t provide detailed performance metrics.
Scalability
HostPapa supports elastic scaling but specific information on automatic vs. manual upgrades isn’t provided. They do not mention dedicated server options but support both small businesses and WordPress websites with easy scaling. In contrast, one.com allows for plan upgrades as your website grows, with different tiers to accommodate larger projects, and offers VPS hosting with advanced features like high-speed NVMe SSDs. Information on dedicated servers for one.com isn’t specified either. Costs for scaling aren’t detailed for either provider.
Which one has better security features?
and regulatory requirements
Score Components:
- Technical security measures (40%): This includes encryption, firewalls, DDoS
protection, secure configurations, server monitoring, access control and availability of security addons
(e.g Sitelock security). - Operational security measures (30%): Encompasses data privacy, backups and data
redundancy. - Compliance and certifications (20%): Adherence to legal and regulatory requirements
(e.g., GDPR, HIPAA) and possession of certifications (e.g., ISO 27001, SOC 2). - Business and reliability (10%): Factors in the provider’s reputation, uptime
guarantees, and customer support.
🏆 Winner
one.com: Offers top-notch security features and daily backups, solidifying user trust and data safety.
Technical security measures:
HostPapa provides robust SSL certificate options through GlobalSign, including single and wildcard SSL certificates with up to 256-bit encryption. HostPapa also includes automated malware scanning, advanced threat discovery, and Web Application Firewall (WAF) with Protection Power and SiteLock. One.com offers free SSL certificates with all hosting plans and includes malware and DDoS protection and a partnership with SiteLock for comprehensive security. Both providers support the latest PHP versions, ensuring security and compatibility.
Operational security measures:
HostPapa offers daily malware scanning and removal, real-time security notifications, DDoS protection, and automated website backups. Additional security features include brand reputation monitoring, incident management, and secure data storage primarily in Canada. One.com also provides daily backups, secure file transfers through SFTP, two-factor authentication, automatic vulnerability scans, and SMS alerts for suspicious activity. Both offer significant operational security measures, enhancing overall site security.
Compliance and certifications:
HostPapa complies with GDPR, PIPEDA, and ensures PCI compliance for eCommerce transactions. They provide customers with detailed guidelines to achieve PCI compliance. One.com also complies with GDPR and integrates cookie usage with personalized content and advertising. However, HostPapa offers explicit support for PCI compliance, whereas one.com does not specify this.
SSL certificate |
GlobalSign, automated installation |
Free SSL certificates |
Additional security features |
Protection Power, SiteLock |
SiteLock, two-factor authentication |
PHP versions |
Select PHP version |
Latest PHP version |
GDPR compliance |
Yes |
Yes |
HIPAA compliance |
Not specified |
Not specified |
PCI compliance |
Yes |
Not specified |
Hosting features
Score Components:
- Domains (20%): Assesses the availability of a free domain, domain purchase options, and
pricing - Email (15%): Considers if the provider offers full email hosting, or is reselling
third-party service, and if the email is only transactional or not - Website builder (15%): Checks if website builder is available, and it’s user
friendliness and overall the level of customization allowed. - Staging environment (20%): Determines if a staging environment is available, allowing
for testing changes before going live. - FTP & SFTP accounts (10%): Evaluates if and how easily users can access FTP and
SFTP accounts - Git and SSH access (20%): Assess whether Git is integrated into the hosting service and
if SSH access is provided
🏆 Winner
HostPapa: A top choice for robust hosting features and advanced security.
HostPapa and one.com both offer commendable hosting services tailored to meet a variety of user needs, but they differ significantly in several aspects. HostPapa provides unlimited SSD storage, and a year of free domain registration, with a condition that any cancellation during the first term will incur regular domain charges. Their service includes a wildcard SSL certificate for one year, enhancing security across all sub-domains. Furthermore, HostPapa’s WordPress staging environment allows seamless updates and new feature testing before going live, making it suitable for developers and businesses aiming for precision and control. In contrast, one.com provides fast, secure, and scaled hosting plans with the added benefit of three months of free service initially. This, coupled with their free SEO tools and scalable plans, appeals greatly to those seeking cost-effective, easy-to-use solutions. Their free advanced WordPress tools in higher plans also add considerable value.
For users looking for extensive customization and control, HostPapa’s premium root level SSH access and full root access provide unmatched flexibility. In addition, HostPapa includes automated backups, domain privacy for the first year, and a comprehensive set of core and pro WordPress features. On the other hand, one.com offers malware protection, daily backups, and DDoS protection, emphasizing data safety and server reliability. Their free SSL certificates and easy 1-click WordPress installation cater to new users and small businesses looking to establish an online presence quickly. Both providers boast impressive server uptime guarantees, but HostPapa’s 24/7 support via multiple channels, free 30-minute training session, and a wide array of 400+ apps installer give it a slight edge in customer support and usability for a range of web development needs.
Free domain |
Yes, for the first year |
No |
Free SSL |
Yes |
Yes |
Email hosting |
Yes |
Yes |
Website builder |
Yes |
Yes |
Staging environment |
Yes |
Yes |
FTP & SFTP accounts |
Yes |
Yes |
SSH access |
Yes |
Yes |
Free backup |
Yes |
Yes |
Money back guarantee |
Yes, 30 days |
No |
a location.
As a result in rare cases the features mentioned here can differ from the ones you see on their websites.
Both providers support a range of users from beginners to experts with user-friendly website builders and WordPress staging areas. However, in terms of developer tools, both HostPapa and one.com offer robust options including SSH access, support for multiple programming languages, and Git for version control, thus appealing to developers looking for advanced capabilities.
Email services:
HostPapa offers unlimited email addresses with their hosting plans, making it suitable for businesses that need multiple email accounts. They focus on providing free email addresses without restrictions. One.com also includes unlimited mail accounts in all plans and extends the capability with free advanced WordPress tools in higher plans. Both hosts allow users to set up their own email campaigns, but neither seems to focus on reselling third-party services like Google Workspace or Outlook.
Price
Score Components:
- Plan value (40%): What each pricing tier offers.
- Transparency and clarity (30%): Clearness of pricing structures.
- Flexibility of plans (20%): Range of options to suit different budgets.
- Hidden costs (10%): Additional expenses not included in the plan.
🏆 Winner
HostPapa: HostPapa scores slightly higher overall, mainly due to the robust features included in their plans and the transparency of what’s included.
Evaluating the pricing of plans among various hosting providers can be complex due to their differing pricing and renewal strategies. Additionally, certain plans require annual commitments, which adds to the difficulty of making comparisons. The prices listed are based on monthly commitments; plans requiring annual commitments are indicated. Additionally, although some providers offer identical plans for WordPress and shared hosting, we have created separate tables for each to enhance clarity.
HostPapa offers a range of hosting plans that cater to different needs, typically with lower introductory prices and comprehensive features like free domain registration and SSL certificates. One.com, while offering free initial months and value-added elements like daily backups and a mobile app for monitoring, often has higher subsequent monthly costs. HostPapa’s pricing is competitive, particularly for web and WordPress hosting, where it provides higher storage and email address limits across various plans. One.com, on the other hand, emphasizes ease of use and support, along with environmental benefits, making it appealing for users who require robust ongoing support and green hosting.
WP Start $2.95
1 site, 100GB SSD storage, 10 emails, free domain, SSL, staging Value for price:9.0
|
Beginner + Managed WP Add-on $15.99
1 site, 50GB SSD storage, unlimited emails, daily backup, free migration, SSL, staging Value for price:7.5
|
WP Plus $5.95
10 sites, 100GB SSD storage, 100 emails, free domain, SSL, staging Value for price:8.8
|
Explorer + Managed WP Add-on $21.99
1 site, 100GB SSD storage, unlimited emails, daily backup, free migration, SSL, staging Value for price:7.0
|
WP Pro $5.95
Unlimited sites, unlimited SSD storage, unlimited emails, free domain, Wildcard SSL, staging Value for price:9.0
|
Enthusiast + Managed WP Add-on $26.99
5 sites, 200GB SSD storage, unlimited emails, daily backup, free migration, SSL, staging Value for price:6.5
|
WP Ultra N/A
Unlimited sites, unlimited SSD storage, unlimited emails, free domain, Wildcard SSL, staging, Jetpack Premium, backups Value for price:9.2
|
Guru + Managed WP Add-on $35.99
10 sites, 750GB SSD storage, unlimited emails, daily backup, free migration, SSL, staging, advanced tools Value for price:7.0
|
Essentials $2.95
2 sites, 50GB NVMe storage, 10 emails, free domain, SSL, builder Value for price:8.5
|
Beginner Hosting $6.99
1 site, 50GB SSD storage, unlimited emails, SSL, builder, daily backup Value for price:7.5
|
Growth $6.95
10 sites, 100GB NVMe storage, 100 emails, free domain, SSL, builder, staging Value for price:8.4
|
Explorer Hosting $12.99
1 site, 100GB SSD storage, unlimited emails, SSL, builder, daily backup, free migration Value for price:7.0
|
Premium $6.95
Unlimited sites, 200GB NVMe storage, unlimited emails, free domain, SSL, builder, staging, domain privacy Value for price:9.0
|
Enthusiast Hosting $17.99
5 sites, 200GB SSD storage, unlimited emails, SSL, builder, daily backup, free migration, staging Value for price:7.2
|
Elite $14.95
Unlimited sites, unmetered NVMe storage, unlimited emails, free domain, Wildcard SSL, builder, staging, domain privacy, firewall Value for price:9.2
|
Guru Hosting $26.99
10 sites, 750GB SSD storage, unlimited emails, SSL, builder, daily backup, free migration, staging, free site protection Value for price:7.5
|
Mercury $19.99
4 cores, 2GB memory, 60GB SSD storage, 1TB transfer, root access, 2 IPs, Let’s Encrypt SSL, unlimited domains Value for price:8.0
|
Cloud Server XXL N/A
16 vCPU, 32GB RAM, 800GB local storage, automatic backup, 250 Mbit/s bandwidth, Linux/Windows, 24/7 support Value for price:8.0
|
Venus $59.99
4 cores, 4GB memory, 125GB SSD storage, 2TB transfer, root access, 2 IPs, Let’s Encrypt SSL, unlimited domains Value for price:7.5
|
Cloud Server XL N/A
12 vCPU, 24GB RAM, 600GB local storage, automatic backup, 200 Mbit/s bandwidth, Linux/Windows, 24/7 support Value for price:7.5
|
Earth $109
Details not provided Value for price:N/A
|
N/A N/A
Value for price:N/A
|
Enterprise plans
For enterprises, HostPapa’s Premium and Elite plans provide extensive features such as increased storage, unlimited email addresses, and robust security measures, paired with competitive pricing. One.com’s Guru Hosting plan, while pricier, includes a vast amount of storage and additional tools suited for extensive website management and SEO. Both are solid options, but HostPapa’s value and feature inclusivity stand out more for large-scale business needs.
Hostpapa vs One.com: Ease of setup
platform.
Score Components:
- Site migration (25%): Assesses whether the provider offers tools for site migration,
either automated or manual, and whether these services are free or require a fee. - Admin panel usability (35%): Evaluates the type of admin panel provided, such as the
standard cPanel or a custom solution, focusing on its accessibility and user-friendliness for both
technical and non-technical users. - Setup features (20%): Examines the availability and ease of use of various setup
features, including FTP accounts, file managers, email account setup, PHPMyAdmin, and easy CDN
configuration. - Help center quality (20%): Measures the quality and accessibility of the provider’s
help center resources, including articles and tutorials.
🏆 Winner HostPapa: An easy-to-use hosting platform with advanced support and seamless website migration.
HostPapa utilizes the well-known cPanel for its admin panel, which is highly accessible and user-friendly for both technical and non-technical users. The cPanel interface is quite intuitive, providing a straightforward layout with easy access to essential features such as file management, email configurations, and domain management. For those who are new to website management, the cPanel interface simplifies the process significantly.
One.com, on the other hand, offers a custom control panel that’s streamlined and designed for simplicity. This bespoke control panel is aimed at ensuring ease of use with its clean and minimalistic design. It allows users to access website building tools, manage email accounts, and oversee their overall website performance effortlessly. While the custom panel is somewhat less familiar than cPanel, its design caters well to beginner users who may not have technical expertise.
Both HostPapa and One.com offer tools for site migration. HostPapa provides a free and straightforward website transfer service from any provider, ensuring there is no downtime during the migration process. One.com also offers migration support, including a free migration service and additional manual migration help for users with the Managed WordPress add-on. Both hosting providers ensure that the migration process is painless and efficiently handled.
In terms of help center resources, HostPapa offers an extensive knowledge base with hundreds of searchable articles and video tutorials, available in multiple languages. Their 24/7 support includes live chat and award-winning email and phone support, alongside the option of a one-on-one training session for specific plans. One.com also provides a detailed help center with a wealth of articles, guides, and tips, backed by 24/7 chat and email support. Both platforms offer solid customer support, but HostPapa’s all-round resources, including video tutorials and free training sessions, provide a slight edge in accessibility and depth of help.
User management
accessibility.
Score Components:
- Role customization (40%): Flexibility in creating and defining user roles and
permissions. - Ease of management (30%): User interface and tools for managing users.
- Access control (20%): Effectiveness of access control measures for different user
levels. - Scalability (10%): Ability to manage a growing number of users efficiently.
🏆 Winner HostPapa: HostPapa provides comprehensive user management features with more detailed control over user roles and permissions.
HostPapa and one.com offer user management capabilities, but HostPapa’s system is more detailed and versatile. HostPapa allows for creating specific user roles with a wide range of permissions, such as managing users, creating sites, configuring log rotation, and more. This granular control enables precise delegation of tasks and responsibilities. In contrast, one.com offers the ability to create guest users but lacks detailed documentation on diverse user roles and permissions. HostPapa’s flexibility in configuring roles provides a more tailored and controlled user management environment.
HostPapa’s user management interface is found within the Plesk control panel, providing a range of functionalities to configure user accounts and roles. Users can enable or disable accounts and define roles with specific permissions through a straightforward interface. one.com’s Control Panel also allows managing services and accessing tools like Website Builder, but it offers less detail and fewer options than HostPapa. The lack of extensive documentation on user roles for one.com makes it harder to determine the full extent of its capabilities.
Both platforms offer effective access control measures, but HostPapa stands out with its capacity to handle a more significant number of users efficiently. HostPapa’s extensive list of permissions allows administrators to fine-tune access depending on the user’s needs, making it ideal for environments where each user’s role must be clearly defined. Meanwhile, one.com’s reliance on basic guest user creation suggests it might be more suitable for smaller setups or less complex needs.
HostPapa User Roles Table:
Role | Description | Access Highlights |
---|---|---|
Admin | Full access to manage users, sites, and system settings. | Manage users/roles, create/manage sites, configure backups, view stats, manage applications, DNS settings, and mail. |
Site Manager | Create and manage websites and their settings. | Create/manage sites, configure log rotation, view statistics, and design sites using the Presence Builder tool. |
Database Manager | Handle database operations. | Create/manage databases, export/import backups. |
Mail Manager | Manage mail accounts and settings. | Create/manage mail accounts, configure spam filters and antivirus settings. |
FTP Manager | Manage FTP user accounts. | Create/manage additional FTP accounts and upload/manage files. |
one.com User Roles Table:
Role | Description | Access Highlights |
---|---|---|
Guest User | Limited access to web tools and services. | Basic access to Website Builder and Webshop with restricted permissions based on configurations in Control Panel. |
Customer support
hosting provider.
Score Components:
- Support communication channels (30%): Measures the variety of customer support types
provided (live chat, chatbot, email, phone, etc.) - Availability (20%): Assesses the availability hours for each channel, including 24/7
support options. - Technical support quality (30%): Assesses whether the provider offers comprehensive
technical support, including hardware upgrades (e.g., HDD to SSD), software installations, and web
server configuration changes. - Enterprise support (20%): Checks if there are dedicated or priority support services
for enterprise-level customers.
🏆 Winner HostPapa: HostPapa offers extensive support paired with quick response times, making it a reliable choice for hosting services.
Phone support |
||
Live chat support |
||
Chatbot |
||
Email/ticket support |
||
Enterprise support (dedicated agent, priority support) |
HostPapa and One.com both offer various customer support options. HostPapa provides 24/7 support through multiple channels, including phone, live chat, and support tickets, which ensures that customers can easily get help whenever they need it. The inclusion of one-on-one training sessions and an extensive knowledge base further enhances support. One.com, on the other hand, offers 24/7 chat support and email support with a response time within 24 hours. Although One.com’s help center and academy provide valuable resources, the absence of detailed phone support information can be seen as a limiting factor.
Both providers aim to deliver reliable support, but HostPapa’s extensive phone support in multiple countries and one-on-one training sessions provide a more comprehensive support system. This greater accessibility can be crucial for users who prefer immediate and direct assistance. In contrast, One.com’s support focuses more on self-service and learning resources, which might appeal to users who prefer to find solutions on their own.
Hostpapa vs One.com: User feedback
Overall, customers generally appreciate the ease of use, responsive customer support, and affordability of the hosting provider. Many users specifically highlight the excellent technical support and straightforward interface as significant advantages. However, some reviews mention downsides such as occasional transparency issues with billing, aggressive upselling tactics, and sporadic performance concerns like downtime or slow website speeds due to outdated technology. There are also mixed experiences regarding customer service efficiency, with some users facing frustrating delays while others commend the quick and knowledgeable support team.
The hosting provider receives mixed reviews, lauded for its affordability, user-friendly interface, and efficient 24/7 customer support. Users appreciate features like easy domain registration, a clean control panel, and hosting plans with useful tools like one-click installations for CMS platforms. However, some users face frequent upselling of additional services, occasional performance issues, and unexpected price hikes. While it’s ideal for beginners and simple websites, it may lack advanced functionalities and flexibility desired by more experienced developers.
Hostpapa vs One.com: FAQ
Which platform is better suited for hosting WordPress websites?
Both HostPapa and One.com are well-suited for hosting WordPress websites, offering easy installations, performance boosts, and comprehensive WordPress hosting features. HostPapa, however, stands out with additional value through one-on-one training and Jetpack Free access for enhanced security and performance. Depending on specific needs, either can be a viable option for WordPress hosting.
Which platform offers better customer support?
HostPapa offers extensive customer support with 24/7 availability via phone, live chat, email, and detailed knowledge base resources, including one-on-one training sessions. One.com also provides 24/7 chat and email support but lacks detailed phone support information. Overall, HostPapa’s wider range of support options and training sessions provide a more comprehensive support system.
What are the differences in the control panels offered by each hosting service?
HostPapa utilizes the intuitive and widely-known cPanel, which makes website management straightforward with easy access to file, email, and domain management features. One.com offers a custom control panel designed for simplicity and ease of use but may be less familiar to those accustomed to cPanel. Both are user-friendly, but cPanel’s broad adoption provides an edge for HostPapa.
What are the major differences in pricing and value between HostPapa and One.com?
HostPapa generally offers lower introductory prices with comprehensive features like free domain registration, SSL certificates, and unlimited email addresses. One.com offers initial free months and adds value with daily backups and a streamlined control panel but tends to have higher subsequent monthly costs. HostPapa’s pricing and inclusivity of features often present better value, especially for WordPress and shared hosting.
Which hosting service offers better security features?
Both HostPapa and One.com offer robust security features, including SSL certificates, malware protection, and daily backups. HostPapa utilizes GlobalSign SSL certificates, SiteLock, and advanced threat discovery, while One.com provides free SSL certificates with SiteLock and two-factor authentication. Both enhance site security effectively, but HostPapa’s inclusion of additional features like Protection Power offers a slight advantage.
The making of this blog
We followed a clear, step-by-step process to write and research this article.