Hostwinds vs Rochen: guide for 2024

Hostwinds vs Rochen: Final verdict


When comparing Hostwinds vs. Rochen, each provider showcases distinct strengths, catering to different user needs and priorities.


  • Rochen (Overall grade: 8.5)

    impresses with its emphasis on security, advanced features, and reliability. Its offerings include robust ecommerce solutions, superior reseller capabilities, and comprehensive infrastructures, such as AWS Global Infrastructure with proactive monitoring. These features make Rochen ideal for agencies and ecommerce businesses prioritizing advanced security and performance. However, its higher pricing structure and lack of a shared hosting plan can be a deterrent for entry-level users. The inclusion of GDPR compliance, extensive uptime guarantees, meticulous monitoring, and strong developer tools aligns Rochen well with users needing high security and reliability.

  • Hostwinds (Overall grade: 7.1)

    stands out for its comprehensive range of hosting options, including shared, cloud, VPS, and dedicated hosting. Notable strengths include SSD drives for enhanced performance, unlimited services across many plans, and useful tools like the Weebly site builder. Hostwinds also provides scalable solutions and extensive customer support through multiple channels, ensuring broad accessibility and support. While it offers an impressive uptime performance, it falls short against its competitor in terms of specialized ecommerce and enhanced security features. Hostwinds delivers substantial value for businesses with high-traffic needs and users seeking flexible and extensive resource allocations.

Overall grade:7.1

Overall grade:8.5

Uptime and Availability 7.2 9.0
Hosting Performance 8.4 8.0
Hosting Security 8.0 9.0
Price 8.5 8.6
Hosting Features 7.7 8.5
Ease Of Setup 8.7 8.8
User Management 0.0 8.1
Customer Support 8.0 7.7
User feedback 4.9/5 3.5/5

Hosting types offered

Both platforms provide a variety of hosting types, each designed to meet the different needs of users.

Shared hosting
Cloud hosting
WordPress hosting
Ecommerce hosting
VPS hosting
Dedicated hosting

Although both offer a variety of hosting plans tailored to different needs, in
certain cases, one platform may prove to be more suitable.

WordPress
Tie: Both offer strong WordPress features like quick installs, auto updates, and staging sites.

Ecommerce
Rochen: offers superior support, reliability, and advanced features, making it a better choice for ecommerce.

Agencies
Rochen: provides extensive reseller features, including a CRM license, ideal for agencies managing multiple clients.

High-traffic websites
Hostwinds: with dedicated servers and high resource allocations, suitable for high-traffic websites.

Multimedia websites
Tie: Both providers offer SSD NVMe storage and advanced security features, ensuring fast and reliable hosting.

Detailed comparison

Uptime and availability

Evaluates the average uptime statistics, uptime guarantee and overall availability of the hosting
provider

Score Components:

  • Uptime percentage (30%): evaluates the uptime statistics in given period of time
  • Uptime guarantee (20%): Assesses if the platform offers an uptime guarantee and
    whether the actual uptime matches the promised guarantee.
  • General performance (25%): Evaluates how fast is the average response time and overall
    it’s stability.
  • Responsiveness (10%): Adaptability to different devices and screen sizes.
  • Availability (25%): Reflects the total downtime and number of outages.

7.2
9.0

Winner Rochen: Rochen stands out due to its extensive uptime guarantees and superior infrastructure reliability.

Hostwinds offers a fair uptime of 99.89% but falls short of its 99.99% guarantee, with a slightly slower response time of 945ms. The hosting operates three data centers in Seattle, Dallas, and Amsterdam, ensuring a broad geographic reach. Their monitoring and redundancy measures are credible, providing 24/7 server monitoring and an automatic ticket generation system for detected issues, which adds a layer of reliability.

Rochen guarantees 99.9% uptime for general services and a 100% uptime SLA for dedicated VMs, with credits offered for any downtime. The company employs AWS Global Infrastructure, allowing seamless customer transfers between servers if hardware problems arise. Rochen also employs proactive 24/7 monitoring to ensure that any issues are swiftly addressed, providing an enhanced level of service stability.

Which one has better hosting performance?

Evaluates the platforms hosting speed and performance tools
Score Components:

  • Hosting speed (30%): This includes SSD quality, Load times, PageSpeed score ranges,
    additional information on website speed, built-in plugins for performance enhancement, available caching
    methods, and CPU/RAM options
  • CDN (20%): Considers whether CDN is available or not, whether it’s free or paid, and
    the quality of the CDN service
  • Available data centers (30%): Evaluates the number of data centers and their locations
    globally.
  • Scalibility (20%): Looks at whether elastic scaling is available, the process required
    to scale (manual upgrade vs. automatic scaling), the presence of dedicated servers, and the costs
    associated with scaling.

8.4
8.0

🏆 Winner Hostwinds: High-performance hosting with comprehensive features and reliability.

When comparing Hostwinds and Rochen, Hostwinds stands out due to its extensive performance features and overall comprehensive service. Hostwinds leverages SSD drives for high-speed performance, while Rochen uses SSD NVMe storage, which is known for its enhanced speed and reliability. Both providers utilize the LiteSpeed Web Server, which ensures fast content delivery. Hostwinds includes Cloudflare CDN access for faster load times, a major advantage over Rochen, which doesn’t mention built-in CDN services. In terms of data center locations, Rochen offers global data centers, which is beneficial but lacks specific locations, unlike Hostwinds which ensures a highly optimized network connection.

Website speed

Hostwinds excels in providing optimized website speeds with its SSD drives and LiteSpeed Web Server, which helps in faster content delivery and improved load times. The integration with Cloudflare CDN further enhances speed by reducing latency. Rochen, with SSD NVMe storage and HTTP/3 along with QUIC support, offers competitive speeds. Both use LiteSpeed caching, but Hostwinds’ additional performance features, including route optimized networking and continuous monitoring, give it an edge in maintaining fast and consistent website speeds.

Scalibility

Hostwinds offers instant scalability, allowing for quick upgrades based on resource needs, which is beneficial for growing websites. They provide detailed dedicated server options, though individual plan upgrade specifics aren’t outlined. Scaling with Hostwinds also includes enterprise hardware for enhanced performance. On the other hand, Rochen’s scalability details aren’t mentioned, and we don’t know if automatic scaling occurs or if users need to manually upgrade plans. Overall, Hostwinds offers clear and flexible scaling options, making it a more versatile option for dynamic websites.

Which one has better security features?

Reflects the platforms security measures, data privacy, backups and adherence to legal
and regulatory requirements

Score Components:

  • Technical security measures (40%): This includes encryption, firewalls, DDoS
    protection, secure configurations, server monitoring, access control and availability of security addons
    (e.g Sitelock security).
  • Operational security measures (30%): Encompasses data privacy, backups and data
    redundancy.
  • Compliance and certifications (20%): Adherence to legal and regulatory requirements
    (e.g., GDPR, HIPAA) and possession of certifications (e.g., ISO 27001, SOC 2).
  • Business and reliability (10%): Factors in the provider’s reputation, uptime
    guarantees, and customer support.

8.0
9.0

🏆 Winner Rochen: Offers advanced security features with a commitment to GDPR compliance and environmental responsibility.

Technical security measures:

Hostwinds and Rochen both provide comprehensive technical security features to protect their users’ data. Hostwinds offers SSL certificates with options such as AutoSSL, RapidSSL, and WildCard SSL. They use the latest PHP versions and feature a Litespeed Web Server for fast content delivery. Rochen includes Let’s Encrypt SSL certificates at no charge and supports multiple PHP versions, from PHP 8.3 to PHP 5.3. Additionally, Rochen employs the Rochen Shield WAF to protect against various web threats and provides Imunify360 for proactive malware protection.

Operational security measures:

Hostwinds offers nightly backups, constant network monitoring, and website monitoring to identify and resolve issues promptly. They partner with Cloudflare for CDN services and optimize network routes for fast load times. Rochen emphasizes operational security with AWS architecture, network redundancy, and daily automated backups. Rochen also includes proactive malware defense and free automatic malware cleanup in all plans. Both providers offer comprehensive 24/7 server monitoring, ensuring high reliability.

Compliance and certifications:

Rochen is fully GDPR compliant, providing a dedicated privacy contact, a new Data Processing Agreement (DPA), and registration under the EU-U.S. Privacy Shield Frameworks. Hostwinds does not explicitly mention GDPR or PCI compliance; contacting their support team would be necessary for specific details. Rochen’s data centers hold several certifications like ISO 27001 and SSAE 18 SOC 2 Type II, enhancing their compliance profile further.


SSL Certificate

AutoSSL, RapidSSL, WildCard SSL

Let’s Encrypt, GeoTrust, Managed SSL

Additional security features

Litespeed Web Server, Cloudflare CDN, Route Optimized Networking, Nightly Backups

Rochen Shield WAF, Imunify360, Proactive Malware Defense, Network Redundancy, Auto Daily Backups

PHP Versions

Latest versions

PHP 8.3, 8.0, 7.3, 7.2, 7.1, 7.0, 5.6, 5.5, 5.4, 5.3

GDPR Compliance

Not specified

Fully compliant

HIPAA Compliance

Not specified

Not specified

PCI Compliance

Not specified

Not specified

Hosting features

Looks at the features offered by hosting platforms
Score Components:

  • Domains (20%): Assesses the availability of a free domain, domain purchase options, and
    pricing
  • Email (15%): Considers if the provider offers full email hosting, or is reselling
    third-party service, and if the email is only transactional or not
  • Website builder (15%): Checks if website builder is available, and it’s user
    friendliness and overall the level of customization allowed.
  • Staging environment (20%): Determines if a staging environment is available, allowing
    for testing changes before going live.
  • FTP & SFTP accounts (10%): Evaluates if and how easily users can access FTP and
    SFTP accounts
  • Git and SSH access (20%): Assess whether Git is integrated into the hosting service and
    if SSH access is provided

7.7
8.5

🏆 Winner
Rochen
:
A feature-rich hosting provider with extensive developer tools and robust security measures.

Both Hostwinds and Rochen offer a variety of hosting features that cater to different needs. Hostwinds stands out with its vast array of unlimited services, including subdomains, databases, and email accounts, making it an enticing option for businesses requiring extensive resources. Hostwinds also includes a free Weebly site builder, noted for its ease of use, which could be particularly appealing for beginners looking to set up a website quickly. Key benefits like free website migration, full management, and a free dedicated IP across different hosting types enhance its appeal. Rochen, on the other hand, offers a more tiered approach to its hosting plans, each with a defined resource limit that might be more suitable for users who prefer to know exact limitations.

Rochen’s standout feature is its robust security framework, including proactive malware defense and AWS architecture, which provides a fortified environment for hosting. Rochen also supports a range of PHP versions and offers comprehensive developer tools like Git and SVN, appealing to more technically adept users. While it does not provide free domain registration, Rochen offers a managed DNS service and flexible domain options, which may be ideal for users who manage multiple domains. Rochen’s emphasis on security with features like 24/7 server monitoring, Rochen Shield WAF, and end-to-end encryption makes it an excellent choice for users prioritizing safety over unlimited resources.


Free domain

No

No

Free SSL

Yes

Yes

Email hosting

Yes

Yes

Website builder

Yes (Weebly)

No

Staging environment

No

Yes

FTP & SFTP accounts

Yes

Yes

Git and SSH access

Yes

Yes

Free backup

Yes

Yes

Money back guarantee

No

Yes (30 days)
In some cases hosting providers offer different features based on various components like
a location.
As a result in rare cases the features mentioned here can differ from the ones you see on their websites.

Email services:

Hostwinds offers unlimited email accounts across all its plans, which is excellent for users who require extensive email hosting capabilities. Rochen’s email services are equally comprehensive, and they emphasize their complete email service alongside advanced security features like spam filtering. Neither provider includes transactional email features explicitly, but both support standard email communications and campaign setups through their hosting services.

Price

Looks at the cost-effectiveness and value for money of each platform.
Score Components:

  • Plan value (40%): What each pricing tier offers.
  • Transparency and clarity (30%): Clearness of pricing structures.
  • Flexibility of plans (20%): Range of options to suit different budgets.
  • Hidden costs (10%): Additional expenses not included in the plan.

8.5
8.6

🏆 Winner Rochen: With diverse and specialized hosting plans, Rochen distinguishes itself through effective pricing and extensive features, particularly in the realm of SSD NVMe storage.

Evaluating the pricing of plans among various hosting providers can be complex due to their differing pricing and renewal strategies. Additionally, certain plans require annual commitments, which adds to the difficulty of making comparisons. The prices listed are based on monthly commitments; plans requiring annual commitments are indicated. Although some providers offer identical plans for WordPress and shared hosting, we have created separate tables for each to enhance clarity.

Both Hostwinds and Rochen offer a range of plans catering to different needs. Hostwinds provides a variety of shared, business, reseller, and VPS options, emphasizing scalability and extensive features even for basic plans. Rochen, on the other hand, segments its offerings by web platforms like Magento, Drupal, WordPress, and Joomla, delivering highly specialized services. The pricing for Rochen is relatively higher, but this is balanced by advanced SSD NVMe storage and unmetered data transfer. Hostwinds’ plans are more comprehensive in terms of resources offered per dollar but may lack the specialized focus of Rochen.

Basic$5.24

1 website, unlimited storage, unlimited bandwidth, free SSL, cPanel, 24/7 support, instant setup, free dedicated IP, Weebly Site Builder

Value for price:8.5

Solo $18.95

1 website, 10GB SSD NVMe, unmetered bandwidth, 1 sub domain, 1 parked domain, 1 staging site, 24/7 support

Value for price:7.5

Advanced$6.74

4 websites, unlimited storage, unlimited bandwidth, all features in Basic plan

Value for price:9.0

Growth$24.95

5 websites, 20GB SSD NVMe, unmetered bandwidth, unlimited sub domains, unlimited parked domains, unlimited staging sites, 24/7 support

Value for price:8.0

Ultimate$8.24

Unlimited websites, unlimited storage, unlimited bandwidth, all features in Basic plan

Value for price:9.5

Pro $39.95

10 websites, 40GB SSD NVMe, unmetered bandwidth, unlimited sub domains, unlimited parked domains, unlimited staging sites, 24/7 support

Value for price:8.5

Basic$5.24

1 website, unlimited storage, unlimited bandwidth, free SSL, cPanel, 24/7 support, instant setup, free dedicated IP, Weebly Site Builder

Value for price:8.5

Solo$18.95

1 website, 10GB SSD NVMe, unmetered bandwidth, 1 sub domain, 1 parked domain, 1 staging site, 24/7 support

Value for price:7.5

Advanced$6.74

4 websites, unlimited storage, unlimited bandwidth, all features in Basic plan

Value for price:9.0

Growth$24.95

5 websites, 20GB SSD NVMe, unmetered bandwidth, unlimited sub domains, unlimited parked domains, unlimited staging sites, 24/7 support

Value for price:8.0

Ultimate$8.24

Unlimited websites, unlimited storage, unlimited bandwidth, all features in Basic plan

Value for price:9.5

Pro$39.95

10 websites, 40GB SSD NVMe, unmetered bandwidth, unlimited sub domains, unlimited parked domains, unlimited staging sites, 24/7 support

Value for price:8.5

1 CPU, 1 GB RAM$8.24

1 website, 30GB storage, 1TB bandwidth, 1 Gbps ports, SSD, nightly backups, multiple locations

Value for price:8.2

N/A
2 CPU, 4 GB RAM$29.99

1 website, 75GB storage, 2TB bandwidth, all features in 1 CPU, 1 GB RAM plan

Value for price:8.8

N/A
4 CPU, 8 GB RAM$59.99

1 website, 150GB storage, 3TB bandwidth, all features in 1 CPU, 1 GB RAM plan

Value for price:9.0

N/A
In some cases companies have different prices based on various components like a location. As a result in rare cases the prices displayed here can differ from the ones you see on their websites.

Enterprise plans

Hostwinds offers extensive VPS and dedicated server plans, ideal for enterprises needing high customization and control. Their Managed Linux VPS plans start at $8.24 per month and scale up significantly based on resources, ensuring flexibility. Rochen’s reseller plans, with 80GB SSD NVMe storage and unmetered data transfer, cater to larger scale needs at a starting price of $59.95 per month. Both providers offer strong enterprise solutions, but Hostwinds stands out for its breadth of options and scalability.

Hostwinds vs Rochen: Ease of setup

Evaluates the ease of setting up and migrating websites on the hosting
platform.

Score Components:

  • Site migration (25%): Assesses whether the provider offers tools for site migration,
    either automated or manual, and whether these services are free or require a fee.
  • Admin panel usability (35%): Evaluates the type of admin panel provided, such as the
    standard cPanel or a custom solution, focusing on its accessibility and user-friendliness for both
    technical and non-technical users.
  • Setup features (20%): Examines the availability and ease of use of various setup
    features, including FTP accounts, file managers, email account setup, PHPMyAdmin, and easy CDN
    configuration.
  • Help center quality (20%): Measures the quality and accessibility of the provider’s
    help center resources, including articles and tutorials.

8.7
8.8

🏆 Winner: Rochen: Offers quick CMS launches and responsive support, making it slightly more user-friendly.

Both Hostwinds and Rochen leverage the widely recognized cPanel for managing websites, ensuring ease of use for both technical and non-technical users. Hostwinds offers cPanel access across its different hosting plans, from shared web hosting to reseller hosting, making management straightforward with features like a drag-and-drop website builder and Softaculous app installer. Rochen, similarly, provides cPanel access, but it extends functionality by offering the BoldGrid Site Builder, which can be integrated with WordPress installations. Both platforms prioritize user-friendliness, ensuring that even those without extensive technical knowledge can efficiently manage their websites.

However, Rochen’s integration with the BoldGrid Site Builder edges out slightly in terms of user experience, especially for users focused on WordPress. This builder allows for more intuitive design capabilities without needing coding knowledge. On the other hand, Hostwinds also provides Weebly for non-technical users, but BoldGrid’s seamless integration with WordPress may offer a more cohesive experience for those opting for this CMS. Both admin panels are accessible and functional, catering well to various user levels.

Hostwinds and Rochen both offer free migration services, removing the hassle of transferring existing sites. Hostwinds covers free migrations for their shared, business, reseller, and cloud server plans. Rochen, too, offers free migrations, with a capacity of up to 10 sites. This is particularly beneficial for businesses or individuals managing multiple websites. Both providers ensure that migrations are handled swiftly by their support experts, minimizing downtime and technical difficulties.

When evaluating the quality and accessibility of support, both Hostwinds and Rochen deliver comprehensive resources. Hostwinds offers 24/7/365 support through live chat, email, and support tickets, coupled with detailed product documentation and tutorials. Rochen, similarly, provides around-the-clock support through the My Rochen portal, with a notable average response time of 15 minutes. Rochen’s help center includes detailed articles on various CMSs and hosting-related topics, offering extensive assistance for users.


The platforms provide extensive knowledge bases filled with guides, how-to articles, and instructional content. Hostwinds offers a wide range of resources alongside 24/7 chat and phone support. Rochen also boasts a detailed help center with an intuitive search function and around-the-clock support via live chat, phone, and ticketing, ensuring comprehensive user support.

User management

Assesses the platforms’ capabilities in managing user roles, permissions, and
accessibility.

Score Components:

  • Role customization (40%): Flexibility in creating and defining user roles and
    permissions.
  • Ease of management (30%): User interface and tools for managing users.
  • Access control (20%): Effectiveness of access control measures for different user
    levels.
  • Scalability (10%): Ability to manage a growing number of users efficiently.

0.0
8.1

🏆 Winner Rochen: Leading the way in user management.

When comparing Hostwinds and Rochen in terms of managing user roles, permissions, and accessibility, Rochen emerges as the provider with clear strengths. Hostwinds lacks specific details on user management and user roles, making it challenging to evaluate its flexibility in creating and defining user roles. In contrast, Rochen offers a structured and flexible approach to user management, enabling administrators to create and define user roles and permissions effectively. This clarity provides an edge in organizing user access and ensuring that roles align with operational needs.

Rochen’s user interface for managing users is user-friendly and equipped with tools that streamline the process. Administrators can effortlessly create, modify, and assign roles through an intuitive dashboard. Hostwinds, on the other hand, does not provide specific information about its user management interfaces and tools. This ambiguity suggests that Rochen provides a more straightforward and reliable solution for user management, enhancing overall user experience and administrative efficiency.

For access control measures, Rochen exhibits strong capabilities in managing a growing number of users efficiently. Its system ensures that access rights are clear and easily modifiable, supporting the need for scalable user management. With Hostwinds, the lack of detailed information on their access control measures makes it difficult to gauge their effectiveness in handling user growth and access control robustness. Rochen’s proven ability to manage users effectively positions it as a reliable choice for businesses needing efficient and scalable user management.

Rochen user roles table:

Role Description Access highlights
Administrator Full control over the hosting environment, including all settings and configurations. Can perform all actions, including user role assignments, server management, and configurations.
Editor Manage content and make adjustments without server access. Can edit existing content, upload new content, but can’t alter server settings.
Viewer Read-only access to view hosting environment and content. Can view logs, data, and content, but can’t make any changes or perform any actions.

Customer support

Evaluates the quality, availability, and scope of the customer support offered by the
hosting provider.

Score Components:

  • Support communication channels (30%): Measures the variety of customer support types
    provided (live chat, chatbot, email, phone, etc.)
  • Availability (20%): Assesses the availability hours for each channel, including 24/7
    support options.
  • Technical support quality (30%): Assesses whether the provider offers comprehensive
    technical support, including hardware upgrades (e.g., HDD to SSD), software installations, and web
    server configuration changes.
  • Enterprise support (20%): Checks if there are dedicated or priority support services
    for enterprise-level customers.

8.0
7.7

🏆 Winner Hostwinds: Superior support availability and features.


Phone support







Live chat support







Chatbot







Email/ticket support







Enterprise support
(dedicated agent, priority support)






Hostwinds offers 24/7/365 availability via live chat, phone, email, and a support ticket system. They guarantee response times of five minutes for email tickets and 30 seconds for live chat and phone support. They also provide additional resources like tutorials, documentation, and community support. Free site migration and nightly backups are advantageous features on offer.

Rochen provides 24/7 support exclusively through their My Rochen portal for tickets, with an average response time of 15 minutes. They also handle server monitoring proactively. They include free migrations for up to 10 sites, emphasizing an environmentally friendly approach through partnerships to offset data center emissions. However, they do not offer live chat or direct phone support.

Hostwinds leads due to its wider range of support channels and quicker response times.

Hostwinds vs Rochen: User feedback

Hostwinds
438 reviews
4.9 out of 5 stars
Rochen
2 reviews
3.5 out of 5 stars

Hostwinds has garnered overwhelmingly positive feedback for its reliable hosting services, knowledgeable and responsive customer support, and consistent site performance. Many users commend the simplicity and flexibility of its pricing policies, although some note that it can be pricier compared to other providers. On rare occasions, users experienced issues with site migration and live support availability, but overall, Hostwinds is highly regarded for its uptime, speed, and exceptional technical support. Despite a few isolated negative experiences, Hostwinds remains a recommended choice for many, particularly for WordPress users and businesses seeking dependable hosting solutions.

Users appreciate Rochen for its seamless and efficient website migration service and the reliability offered by its US and UK data centers. The experience is generally smooth and hassle-free, making it a preferred choice for many. On the downside, some users find the customer support lacking due to its limited availability via email and the response time being slow. Additionally, the pricing is considered slightly higher than expected.

Hostwinds vs Rochen: FAQ

Which platform is better suited for hosting WordPress websites?


Both Hostwinds and Rochen are well-suited for hosting WordPress websites. Hostwinds offers a range of flexible plans with features like free SSL and cPanel, while Rochen provides a more specialized focus with SSD NVMe storage and detailed staging environments. Each platform caters to different needs, but both stand out for their WordPress hosting capabilities.

Which hosting service offers better security features?


Rochen offers superior security features, including GDPR compliance, Rochen Shield WAF, Imunify360 for malware protection, and proactive monitoring through AWS infrastructure. Hostwinds provides solid security with SSL certificates, Cloudflare CDN, and nightly backups. However, Rochen’s emphasis on advanced security measures makes it the better option for security-focused users.

What are the major differences in pricing and value between hostwinds and rochen?


Hostwinds offers a wider range of affordable plans with extensive resources, including unlimited storage and bandwidth even in basic plans. Rochen, while more expensive, provides specialized services with advanced SSD NVMe storage and unmetered bandwidth. Hostwinds stands out for value and cost-effectiveness, particularly for budget-conscious users, whereas Rochen focuses on premium features.

Which hosting service offers more scalability options for growing websites?


Hostwinds excels in scalability with its instant upgrade options and high customization in VPS and dedicated server plans. Rochen does not provide detailed information about scalability but offers reliable infrastructure for consistent performance. Therefore, Hostwinds is more suitable for dynamic websites requiring flexible and scalable solutions.

Which platform offers better customer support?


Hostwinds offers 24/7/365 customer support through live chat, phone, and email, with quick response times. Rochen provides 24/7 support via tickets through the My Rochen portal but lacks live chat and phone support. Hostwinds wins in this category due to its broader and faster support channels.

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