Chemicloud vs Rocket.net: guide for 2024

Chemicloud vs Rocket.net: Final verdict


Comparing ChemiCloud vs. Rocket.net, both provide excellent hosting services with unique strengths and minor weaknesses.


  • ChemiCloud (Overall grade: 8.5)

    excels with a 99.99% uptime guarantee and extensive proactive server monitoring, ensuring high reliability and availability. Its rich feature set includes NVMe storage, LiteSpeed Web Server, PHP 8, and secure cloud infrastructure with DDoS protection, delivering strong performance despite global competition. However, while it offers shared, WordPress, VPS, and ecommerce hosting, it lacks dedicated and cloud hosting options, which might be a downside for users needing specific hosting types.

  • Rocket.net (Overall grade: 8.3)

    focuses on speed and security, offering an average TTFB of 83ms and impressive website optimizations across 275+ edge locations. It’s tailored for high-traffic and ecommerce websites with features like Enterprise CDN, WAF, and malware protection. Although Rocket.net does not provide shared or VPS hosting, its specialized WordPress and ecommerce services stand out. The downside is its relatively higher cost for advanced plans, but users get exceptional speed and robust security features in return.

Overall grade:8.5

Overall grade:8.3

Uptime and Availability 9.3 8.6
Hosting Performance 8.9 9.1
Hosting Security 8.8 9.1
Price 8.3 8.3
Hosting Features 7.5 4.6
Ease Of Setup 8.8 9.1
User Management 8.0 8.5
Customer Support 8.3 9.2
User feedback 4.9/5 5/5

Hosting types offered

Both platforms provide a variety of hosting types, each designed to meet the different needs of users.

Shared hosting
Cloud hosting
WordPress hosting
Ecommerce hosting
VPS hosting
Dedicated hosting

Although both offer a variety of hosting plans tailored to different needs, in certain cases, one platform may prove to be more suitable.

WordPress
Rocket.net: Known for its fastest WordPress hosting with 275+ worldwide edge locations for optimal speed.

Ecommerce
Rocket.net: Offers a powerful toolkit with WooCommerce integration and flexible support for agencies.

Agencies
Rocket.net: Provides robust agency tools, white-label features, and integrates with multiple platforms.

High-traffic websites
Rocket.net: Optimized performance and security with enterprise CDN, WAF, and multiple speed results.

Multimedia websites
Tie: Both offer enterprise-grade SSD storage and CDN but Rocket.net provides additional speed optimizations.

Detailed comparison

Uptime and availability

Evaluates the average uptime statistics, uptime guarantee and overall availability of the hosting
provider

Score Components:

  • Uptime percentage (30%): evaluates the uptime statistics in given period of time
  • Uptime guarantee (20%): Assesses if the platform offers an uptime guarantee and
    whether the actual uptime matches the promised guarantee.
  • General performance (25%): Evaluates how fast is the average response time and overall
    it’s stability.
  • Responsiveness (10%): Adaptability to different devices and screen sizes.
  • Availability (25%): Reflects the total downtime and number of outages.

9.3
8.6

🏆 Winner ChemiCloud: High reliability and extensive support features make ChemiCloud stand out.

ChemiCloud offers an impressive 99.99% uptime guarantee, coupled with 100% network uptime, ensuring your website remains accessible almost all the time. It features 24/7 server monitoring and website accessibility checks every 60 seconds, so any issues are promptly addressed by their experienced system administrators. With secure, reliable cloud infrastructure and advanced DDoS protection, users can feel confident about their site’s availability.

Rocket.net, with its 99% uptime guarantee, delivers fast response times and includes valuable features like Enterprise CDN, free migrations, and automatic script installations. It boasts 275+ global edge locations and comprehensive security measures, including a Web Application Firewall and malware protection. Despite these benefits, ChemiCloud’s higher uptime guarantee and extensive monitoring make it a more reliable choice.

Which one has better hosting performance?

Evaluates the platforms hosting speed and performance tools
Score Components:

  • Hosting speed (30%): This includes SSD quality, Load times, PageSpeed score ranges,
    additional information on website speed, built-in plugins for performance enhancement, available caching
    methods, and CPU/RAM options
  • CDN (20%): Considers whether CDN is available or not, whether it’s free or paid, and
    the quality of the CDN service
  • Available data centers (30%): Evaluates the number of data centers and their locations
    globally.
  • Scalibility (20%): Looks at whether elastic scaling is available, the process required
    to scale (manual upgrade vs. automatic scaling), the presence of dedicated servers, and the costs
    associated with scaling.

8.9
9.1

🏆 Winner: Rocket.net: Exceptionally fast hosting with comprehensive optimizations and impressive customer testimonials.

ChemiCloud and Rocket.net offer high-performance hosting services designed to make websites load quickly and run smoothly. ChemiCloud uses NVMe storage, LiteSpeed Web Server, and PHP 8 to ensure swift performance. Their free Cloudflare CDN and worldwide server locations help minimize latency. Rocket.net goes a step further with 275+ worldwide edge locations and an average Time to First Byte (TTFB) of around 83ms, making it faster than competitors like Flywheel and Kinsta. Both providers offer caching methods, but Rocket.net’s enterprise CDN and WAF add a layer of performance that ChemiCloud lacks.

Website Speed

When comparing website speed, Rocket.net takes the lead with an average TTFB of around 83ms. User testimonials back this up, with significant improvements in TTFB and overall site performance. ChemiCloud offers robust features like LiteSpeed Web Server and NVMe storage, but its website performance doesn’t quite match Rocket.net’s low latency and rapid response times. Rocket.net’s pre-configured speed optimizations make it a better choice for those seeking faster load times out of the box.

Scalability

Both ChemiCloud and Rocket.net provide scalable solutions, but the specifics differ. ChemiCloud has not disclosed if their scaling is automatic or requires plan upgrades, while Rocket.net is optimized for WordPress and leverages edge locations for scalable performance. The cost to scale services is not clearly stated for either provider, so that remains an unknown factor. Without clarity on dedicated servers or elastic scaling, customers may need to contact support for detailed scalability options.

Which one has better security features?

Reflects the platforms security measures, data privacy, backups and adherence to legal
and regulatory requirements

Score Components:

  • Technical security measures (40%): This includes encryption, firewalls, DDoS
    protection, secure configurations, server monitoring, access control and availability of security addons
    (e.g Sitelock security).
  • Operational security measures (30%): Encompasses data privacy, backups and data
    redundancy.
  • Compliance and certifications (20%): Adherence to legal and regulatory requirements
    (e.g., GDPR, HIPAA) and possession of certifications (e.g., ISO 27001, SOC 2).
  • Business and reliability (10%): Factors in the provider’s reputation, uptime
    guarantees, and customer support.

8.8
9.1

🏆 Winner Rocket.net: Leading the way in comprehensive and advanced security measures.

Technical security measures:

ChemiCloud provides robust security through Imunify360 Proactive Defense, advanced firewall protection, and a rebootless secure kernel powered by KernelCare. It also offers CloudLinux OS for server stability, account isolation via CageFS, and real-time network protection. On the other hand, Rocket.net offers enterprise-level security with an always-on enterprise WAF, real-time malware protection, and automatic updates, ensuring prompt defenses without impacting performance. Both hosts provide free SSL certificates and support multiple PHP versions, though Rocket.net includes automatic WordPress updates, enhancing overall security.

Operational security measures:

ChemiCloud excels with proactive server monitoring and 24/7 network monitoring, backed by advanced DDoS protection, spam filtering, and two-factor authentication (2FA). Daily backups are stored for up to 30 days, ensuring data recovery. Meanwhile, Rocket.net guarantees automated updates for WordPress core, plugins, and themes, along with brute force protection, weak password prevention, and automated bot protection. Rocket.net also features real-time security reporting and a robust firewall to reduce comment spam. Both hosts prioritize email protection and advanced spam filters.

Compliance and certifications:

ChemiCloud is fully GDPR compliant, providing a Data Processing Addendum for organizations that require it. It employs transparent data handling practices to meet EU regulations. Rocket.net not only complies with GDPR but also ensures PCI compliance, maintaining firewall configurations and protecting cardholder data for every WordPress install.


SSL certificate

Free SSL certificate

Unlimited free SSL certificates

Additional security features

Imunify360, Two-factor authentication

Brute force and bot protection, Real-time security reporting

PHP versions

5.6 to 8.2

5.6 to 8.3

GDPR compliance

Yes

Yes

HIPAA compliance

Not specified

Not specified

PCI compliance

Not specified

Yes

Hosting features

Looks at the features offered by hosting platforms
Score Components:

  • Domains (20%): Assesses the availability of a free domain, domain purchase options, and
    pricing
  • Email (15%): Considers if the provider offers full email hosting, or is reselling
    third-party service, and if the email is only transactional or not
  • Website builder (15%): Checks if website builder is available, and it’s user
    friendliness and overall the level of customization allowed.
  • Staging environment (20%): Determines if a staging environment is available, allowing
    for testing changes before going live.
  • FTP & SFTP accounts (10%): Evaluates if and how easily users can access FTP and
    SFTP accounts
  • Git and SSH access (20%): Assess whether Git is integrated into the hosting service and
    if SSH access is provided

7.5
4.6

🏆 Winner ChemiCloud: Delivers a rich feature set at competitive pricing, making it a solid option for all types of users.

Both ChemiCloud and Rocket.net offer robust hosting solutions with unique strengths tailored to different needs. ChemiCloud caters to users seeking a comprehensive set of features, including unlimited websites and bandwidth, free website migrations, and a generous 20-day backup policy. It also brings the advantage of being developer-friendly with multiple PHP versions, preinstalled Git, and custom Cron jobs. On the other hand, Rocket.net stands out for its enterprise-level edge CDN, Brotli compression, and holistic website security features like a website firewall (WAF) and malware protection. One-click staging and simplified database management make Rocket.net a versatile choice, especially for those managing WooCommerce sites or frequently testing site changes.

When considering user-friendliness, ChemiCloud provides a one-click app installer and free domain registration, ensuring a hassle-free setup process. Both providers include free SSL certificates, but ChemiCloud’s pro and turbo features like HTTP/3 support and Turbo Cache add significant value. Rocket.net offers real-time CDN and WAF analytics with detailed insights on cache hit ratios and malicious request details. It also supports unlimited users and key-based SSH access, which could be pivotal for team-based projects. While Rocket.net’s price may reflect its enterprise-grade features, for those looking for a cost-effective, feature-rich option, ChemiCloud remains a strong contender.


Free domain

Yes

No

Free SSL

Yes

Yes

Email hosting

Yes

No

Website builder

No

No

Staging environment

Yes

Yes

FTP & SFTP accounts

Yes

Yes

Git and SSH access

Yes

Yes

Free backup

Yes

No

Money back guarantee

45 days

30 days
In some cases hosting providers offer different features based on various components like
a location.
As a result in rare cases the features mentioned here can differ from the ones you see on their websites.

Email services at ChemiCloud offer a broad range of email features, including 2GB of mailbox storage per email account, spam filters, and email autoresponders. Rocket.net, in contrast, does not provide dedicated email hosting services. Transactional email capabilities are not explicitly outlined for either provider, but ChemiCloud’s comprehensive email hosting makes it potentially more useful for users needing robust email functionalities integrated with their hosting service.

Price

Looks at the cost-effectiveness and value for money of each platform.
Score Components:

  • Plan value (40%): What each pricing tier offers.
  • Transparency and clarity (30%): Clearness of pricing structures.
  • Flexibility of plans (20%): Range of options to suit different budgets.
  • Hidden costs (10%): Additional expenses not included in the plan.

8.3
8.3

🏆 Winner ChemiCloud:Offering competitive pricing along with comprehensive features, ChemiCloud stands out among its peers.

Evaluating the pricing of plans among various hosting providers can be complex due to their differing pricing and renewal strategies. Additionally, certain plans require annual commitments, which adds to the difficulty of making comparisons. The prices listed are based on monthly commitments; plans requiring annual commitments are indicated. Additionally, although some providers offer identical plans for WordPress and shared hosting, we have created separate tables for each to enhance clarity.

WordPress Starter$9.95

1 Website, 20 GB NVMe Storage, Unlimited Bandwidth, Free Domain, One-Click WordPress Installs, Free Website Migration, 10 Days Backups, Free SSL Certificate, Nearest datacenter: Milan

Value for price:8.2

Starter Plan$30

1 WordPress Install, 10 GB Storage, 50 GB Bandwidth, Unlimited PHP Workers, Uptime Guarantee: 99.99%, Free SSL, Enterprise CDN, WAF, Malware Protection, Free Migrations, Automated Daily Backups, Backup Retention: 14 Days, PHP Versions: 5.6-8.3

Value for price:7.9

WordPress Pro$15.95

Unlimited Websites, 30 GB NVMe Storage, Unlimited Bandwidth, Free Domain, One-Click WordPress Installs, Free Website Migrations, 20 Days Backups, Free SSL Certificate, Unlimited Addon Domains, One-Click Backup Restore, 2x More CPU & RAM, One-Click WordPress Staging, Nearest datacenter: Milan

Value for price:8.5

Pro Plan$60

3 WordPress Installs, 20 GB Storage, 100 GB Bandwidth, Unlimited PHP Workers, Uptime Guarantee: 99.99%, Free SSL, Enterprise CDN, WAF, Malware Protection, Free Migrations, Automated Daily Backups, Backup Retention: 14 Days, PHP Versions: 5.6-8.3

Value for price:8.3

WordPress Turbo$19.95

Unlimited Websites, 40 GB NVMe Storage, Unlimited Bandwidth, Free Domain, One-Click WordPress Installs, Free Website Migrations, 30 Days Backups, Free SSL Certificate, Unlimited Addon Domains, One-Click Backup Restore, 3x More CPU & RAM, One-Click WordPress Staging, 4x More traffic handled, HTTP/3 Support, Turbo Cache OPcache/APC/Redis, Free Malware Scanner & Removal, Nearest datacenter: Milan

Value for price:8.8

Business Plan$100

10 WordPress Installs, 40 GB Storage, 300 GB Bandwidth, Unlimited PHP Workers, Uptime Guarantee: 99.99%, Free SSL, Enterprise CDN, WAF, Malware Protection, Free Migrations, Automated Daily Backups, Backup Retention: 14 Days, PHP Versions: 5.6-8.3

Value for price:8.4

N/A
Expert Plan$200

25 WordPress Installs, 50 GB Storage, 500 GB Bandwidth, Unlimited PHP Workers, Uptime Guarantee: 99.99%, Free SSL, Enterprise CDN, WAF, Malware Protection, Free Migrations, Automated Daily Backups, Backup Retention: 14 Days, PHP Versions: 5.6-8.3

Value for price:8.6

Starter$9.95

1 Website, 20 GB NVMe Storage, Unlimited Bandwidth, Free Domain, Free Website Migration, 10 Days Backups, Free SSL Certificate, Nearest datacenter: Milan

Value for price:8.0

Starter Plan$30

1 WordPress Install, 10 GB Storage, 50 GB Bandwidth, Unlimited PHP Workers, Uptime Guarantee: 99.99%, Free SSL, Enterprise CDN, WAF, Malware Protection, Free Migrations, Automated Daily Backups, Backup Retention: 14 Days, PHP Versions: 5.6-8.3

Value for price:7.9

Pro$15.95

Unlimited Websites, 30 GB NVMe Storage, Unlimited Bandwidth, Free Domain, Free Website Migrations, 20 Days Backups, Free SSL Certificate, Unlimited Addon Domains, One-Click Backup Restore, 2x More CPU & RAM, Nearest datacenter: Milan

Value for price:8.3

Pro Plan$60

3 WordPress Installs, 20 GB Storage, 100 GB Bandwidth, Unlimited PHP Workers, Uptime Guarantee: 99.99%, Free SSL, Enterprise CDN, WAF, Malware Protection, Free Migrations, Automated Daily Backups, Backup Retention: 14 Days, PHP Versions: 5.6-8.3

Value for price:8.1

Turbo$19.95

Unlimited Websites, 40 GB NVMe Storage, Unlimited Bandwidth, Free Domain, Free Website Migrations, 30 Days Backups, Free SSL Certificate, Unlimited Addon Domains, One-Click Backup Restore, 3x More CPU & RAM, 4x More traffic handled, HTTP/3 Support, Turbo Cache OPcache/APC/Redis, Free Malware Scanner & Removal, Nearest datacenter: Milan

Value for price:8.7

Business Plan$100

10 WordPress Installs, 40 GB Storage, 300 GB Bandwidth, Unlimited PHP Workers, Uptime Guarantee: 99.99%, Free SSL, Enterprise CDN, WAF, Malware Protection, Free Migrations, Automated Daily Backups, Backup Retention: 14 Days, PHP Versions: 5.6-8.3

Value for price:8.2

N/A
Expert Plan$200

25 WordPress Installs, 50 GB Storage, 500 GB Bandwidth, Unlimited PHP Workers, Uptime Guarantee: 99.99%, Free SSL, Enterprise CDN, WAF, Malware Protection, Free Migrations, Automated Daily Backups, Backup Retention: 14 Days, PHP Versions: 5.6-8.3

Value for price:8.5

Chemicloud vs Rocket.net: Ease of setup

Evaluates the ease of setting up and migrating websites on the hosting
platform.

Score Components:

  • Site migration (25%): Assesses whether the provider offers tools for site migration,
    either automated or manual, and whether these services are free or require a fee.
  • Admin panel usability (35%): Evaluates the type of admin panel provided, such as the
    standard cPanel or a custom solution, focusing on its accessibility and user-friendliness for both
    technical and non-technical users.
  • Setup features (20%): Examines the availability and ease of use of various setup
    features, including FTP accounts, file managers, email account setup, PHPMyAdmin, and easy CDN
    configuration.
  • Help center quality (20%): Measures the quality and accessibility of the provider’s
    help center resources, including articles and tutorials.

8.8
9.1

🏆 Winner Rocket.net: Superior ease of setup and migration features.

ChemiCloud offers a familiar cPanel interface combined with a specialized client area designed to be user-friendly. This setup is conducive for both novices and experienced users, providing features like disk usage stats and email account creation on a unified dashboard. The inclusion of a drag-and-drop website builder further eases the process, allowing anyone to create a professional site without any coding knowledge. On the other hand, Rocket.net’s custom solution goes a step further by providing a tailored WordPress control panel that integrates multiple functionalities such as CDN, WAF, and detailed analytics in an accessible manner. The simplicity of not requiring any setup for WooCommerce and the availability of temporary URLs make Rocket.net highly user-friendly, giving both technical and non-technical users a seamless administrative experience.

ChemiCloud, on the other hand, offers a dual interface that combines a custom dashboard with full cPanel access, catering to both beginners and technically advanced users. The platform includes a comprehensive help center filled with a wide variety of guides and tutorials, aimed at assisting users in managing and optimizing their websites effectively.

Both ChemiCloud and Rocket.net offer free migration services that are reliable and efficient. ChemiCloud provides free, quick migrations with zero downtime, making it easier for users to shift their websites without service interruptions. Rocket.net, with its unlimited free WordPress migrations, simplifies the process further by handling everything for the user, thus assuring a hassle-free experience. The migration capabilities of both platforms make them appealing, but Rocket.net’s approach appears more streamlined due to its fully managed service without requiring manual input.


ChemiCloud’s help center includes a comprehensive knowledge base covering topics from getting started to advanced hosting management. Their help center resource is well-structured and includes 24/7 support with real-time chat options. Rocket.net also offers robust customer support with a guarantee of a 60-second or less response time across various channels. Their help center includes real-time analytics and detailed user management resources. Both platforms provide excellent support, but Rocket.net’s instant response time gives it an edge.

User management

Assesses the platforms’ capabilities in managing user roles, permissions, and
accessibility.

Score Components:

  • Role customization (40%): Flexibility in creating and defining user roles and
    permissions.
  • Ease of management (30%): User interface and tools for managing users.
  • Access control (20%): Effectiveness of access control measures for different user
    levels.
  • Scalability (10%): Ability to manage a growing number of users efficiently.

8.0
8.5

🏆 Winner
Rocket.net:
A versatile and user-friendly platform with advanced user management features.

In comparing the user roles and permissions of ChemiCloud and Rocket.net, both providers exhibit commendable capabilities, but distinct differences emerge. ChemiCloud provides a straightforward User Manager interface in cPanel that facilitates creating and managing subaccounts. Users can be assigned services like Email and FTP, and roles can be defined to include administrative, database, email, or web access. Rocket.net’s approach focuses on selective control panel access, allowing site-specific user roles, which is highly advantageous for agencies needing granular control. Compared to ChemiCloud’s all-or-nothing approach, Rocket.net’s ability to restrict access to specific WordPress sites stands out as more flexible and targeted.

ChemiCloud’s User Manager in cPanel is streamlined, offering intuitive navigation for adding, editing, and deleting users. The interface ensures ease of use with clear delineations for managing user permissions related to email and FTP services. Conversely, Rocket.net expands user management with a white-labeled control panel, where Site Users can manage particular WordPress sites. The recent introduction of a dedicated Users section makes invitation and management more efficient, and the branded URL ensures a seamless experience for end-users. While both platforms emphasize usability, Rocket.net takes it a step further by providing customization options and future enhancements for branding.

When it comes to access control measures, both ChemiCloud and Rocket.net provide robust solutions, but Rocket.net’s site-specific access and roaming profiles offer an edge. ChemiCloud allows for role-based permissions within the cPanel, which covers a wide range of administrative tasks. However, Rocket.net’s approach to user invites and controls at the site level ensures that access can be meticulously controlled without affecting other sites. This is particularly useful for environments with numerous sites requiring separate management. Additionally, both platforms support two-factor authentication, enhancing security in managing growing user bases efficiently.

ChemiCloud User Roles Table:

Cloud 1$54.95

Unlimited Websites Hosted, 80 GB NVMe Storage, 4 TB Bandwidth, 2 x 2.20GHz CPU, 4 GB Memory, Free cPanel/WHM, Full Management, Priority Technical Support, Softaculous 1-Click Install, Free Migration, Free SSL Certificates, Private Nameservers, Brandable cPanel, White Label Option, Cloud Infrastructure, Multiple Server Locations

Value for price:8.6

Profession Plan$60

3 WordPress Installs, 20 GB Storage, 100 GB Bandwidth, Unlimited PHP Workers, Uptime Guarantee: 99.99%, Free SSL, Enterprise CDN, WAF, Malware Protection, Free Migrations, Automated Daily Backups, Backup Retention: 14 Days, PHP Versions: 5.6-8.3

Value for price:8.3

Cloud 2$87.95

Unlimited Websites Hosted, 160 GB NVMe Storage, 5 TB Bandwidth, 4 x 2.20GHz CPU, 8 GB Memory, Free cPanel/WHM, Full Management, Priority Technical Support, Softaculous 1-Click Install, Free Migration, Free SSL Certificates, Private Nameservers, Brandable cPanel, White Label Option, Cloud Infrastructure, Multiple Server Locations

Value for price:8.7

Professional Plan$100

10 WordPress Installs, 40 GB Storage, 300 GB Bandwidth, Unlimited PHP Workers, Uptime Guarantee: 99.99%, Free SSL, Enterprise CDN, WAF, Malware Protection, Free Migrations, Automated Daily Backups, Backup Retention: 14 Days, PHP Versions: 5.6-8.3

Value for price:8.4

Cloud 3$153.95

Unlimited Websites Hosted, 320 GB NVMe Storage, 6 TB Bandwidth, 6 x 2.20GHz CPU, 16 GB Memory, Free cPanel/WHM, Full Management, Priority Technical Support, Softaculous 1-Click Install, Free Migration, Free SSL Certificates, Private Nameservers, Brandable cPanel, White Label Option, Cloud Infrastructure, Multiple Server Locations

Value for price:8.9

Professional Plan$200

25 WordPress Installs, 50 GB Storage, 500 GB Bandwidth, Unlimited PHP Workers, Uptime Guarantee: 99.99%, Free SSL, Enterprise CDN, WAF, Malware Protection, Free Migrations, Automated Daily Backups, Backup Retention: 14 Days, PHP Versions: 5.6-8.3

Value for price:8.6

Role Description Access highlights
Administrator Complete control over the cPanel account. Full access to all settings and management tools.
Database Access to database management tools. Can create, modify, and delete databases and users.
Email Access to email administration tools. Manage emails, accounts, forwarders, and autoresponders.
Web Access to website functionality tools. Manage site content, application installs, and related configurations.

Rocket.net User Roles Table:

Role Description Access highlights
Site User Access to specific WordPress sites. Manage designated sites, view pending invites, and control panel access.
Administrator Overall access to platform tools and account settings. Full permissions for management and billing, including site-specific access.

Customer support

Evaluates the quality, availability, and scope of the customer support offered by the
hosting provider.

Score Components:

  • Support communication channels (30%): Measures the variety of customer support types
    provided (live chat, chatbot, email, phone, etc.)
  • Availability (20%): Assesses the availability hours for each channel, including 24/7
    support options.
  • Technical support quality (30%): Assesses whether the provider offers comprehensive
    technical support, including hardware upgrades (e.g., HDD to SSD), software installations, and web
    server configuration changes.
  • Enterprise support (20%): Checks if there are dedicated or priority support services
    for enterprise-level customers.

8.3
9.2

🏆 Winner Rocket.net: Providing expert WordPress support and rapid response times.


Phone support







Live chat support







Chatbot







Email/ticket support







Enterprise support
(dedicated agent, priority support)






Both ChemiCloud and Rocket.net offer comprehensive 24/7 customer support, but Rocket.net stands out with its additional support via a private Slack channel for enterprise customers. Rocket.net’s live chat response time is 45 seconds, which is slightly slower than ChemiCloud’s, but their email response time is faster at 6 minutes compared to ChemiCloud’s 35 minutes ticket resolution time.

ChemiCloud provides live chat, ticket, and phone support with quick and efficient responses. They ensure proactive monitoring and offer a 45-day money-back guarantee. Rocket.net, however, not only matches ChemiCloud on most fronts but excels with its free and unlimited site migrations and expert WordPress support, which includes assistance with plugin issues and optimization, making it the more responsive and resourceful hosting provider.

Chemicloud vs Rocket.net: User feedback

Chemicloud
24 reviews
4.9 out of 5 stars
Rocket.net
2 reviews
5 out of 5 stars

ChemiCloud is highly praised for its exceptional customer service, largely attributed to its knowledgeable and responsive support team that is available 24/7. Users appreciate the reliable server performance, user-friendly control panel, and valuable features such as automatic backups and easy setup. Although there are some mentions of limited customization options and storage, the overall sentiment is overwhelmingly positive, highlighting ChemiCloud as a standout hosting provider that delivers on its promises. It is recommended for both small businesses and individuals seeking a dependable and efficient hosting solution.

Users highly praise Rocket.net for its superior support, user-friendly interface, and top-notch security features. The integration with Cloudflare Enterprise and the inclusion of an Enterprise CDN are standout benefits, saving users money and reducing the need for additional plugins. Customers appreciate the platform’s powerful features, including staging areas, manual backups, and integrated file management. While feedback is overwhelmingly positive, a minor suggestion includes the addition of more analytic tools.

Chemicloud vs Rocket.net: FAQ

Which platform is better suited for hosting WordPress websites?


Rocket.net is better suited for hosting WordPress websites due to its specialized features like 275+ global edge locations, Enterprise CDN, and Web Application Firewall. These optimizations offer faster load times and enhanced security, making Rocket.net more ideal for WordPress hosting compared to ChemiCloud. While ChemiCloud also provides WordPress hosting, Rocket.net’s tailored optimizations give it an edge in this category.

Which hosting service offers better security features?


Both ChemiCloud and Rocket.net offer strong security features, but Rocket.net has the advantage with its enterprise-level Web Application Firewall (WAF) and real-time malware protection. ChemiCloud also provides robust security through Imunify360, advanced firewall protection, and two-factor authentication. However, Rocket.net’s comprehensive security measures like automatic updates and real-time security reporting make it slightly superior in this aspect.

What are the major differences in pricing and value between ChemiCloud and Rocket.net?


ChemiCloud offers competitive pricing with various plans, including shared hosting and VPS options, which makes it economical for a wide range of users. Rocket.net, on the other hand, is more expensive but justifies the higher cost with advanced features such as Enterprise CDN, WAF, and faster load times. Thus, ChemiCloud provides better value for users looking for budget-friendly options, whereas Rocket.net suits those who prioritize performance and security.

Which hosting service offers more scalability options for growing websites?


Rocket.net offers more scalable solutions optimized for WordPress, leveraging its 275+ edge locations for better performance. ChemiCloud also provides scalable options but lacks automatic scaling features, which might require plan upgrades. Rocket.net’s optimized performance and clear scalability options make it a better choice for growing websites.

How do the providers handle email hosting and what features are included?


ChemiCloud provides comprehensive email hosting services, including 2GB of mailbox storage per email account, spam filters, and autoresponders. Rocket.net does not offer dedicated email hosting services, focusing solely on WordPress hosting and security features. Therefore, for users requiring integrated email hosting, ChemiCloud is the better option.

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