10Web vs Ionos: guide for 2024

10Web vs Ionos: Final verdict

Looking over 10Web vs. IONOS, it’s clear why both hosts are so popular. They have both hosted millions of
websites that run on WordPress for decades, building up a loyal customer base.

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  IONOS (Overall grade: 8.2)
  
  
  provides a broad range of hosting types including shared, cloud, VPS, and dedicated hosting, making it highly adaptable for various business requirements like high-traffic and multimedia websites. It stands out for its affordable pricing, extensive SSL options, and notable traditional support systems including 24/7 phone and email support, as well as a personal consultant. However, the user interface can feel outdated, and performance metrics like uptime and page load times slightly lag behind 10Web. Despite being cost-effective, some long-term users report issues like occasional downtimes and unsatisfactory customer support resolution.
  
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  10Web (Overall grade: 8.8)
  
  
  excels with its advanced infrastructure based on Google Compute Engine, delivering a superior 99.99% uptime guarantee and high-speed performance through technologies like LXD containers and PHP 8. Its features, such as AI-powered tools for website creation and management, elastic scaling, real-time backup, and a seamless user interface, cater well to agencies and ecommerce sites. Advanced caching, staging environments, and automated website optimizations further enhance its appeal. Despite a slightly higher cost, users highly appreciate the intuitive dashboard and excellent customer service, making it a robust choice for those seeking high performance and advanced features.
  

Hosting types offered

Both platforms provide a variety of hosting types, each designed to meet the different needs of users.

Although both offer a variety of hosting plans tailored to different needs, in
certain cases, one platform may prove to be more suitable.

Detailed comparison

🏆 Winner 10Web: Advanced infrastructure and superior uptime guarantee.

10Web offers a 99.99% uptime guarantee using Google Compute Engine, promising almost no downtime. Their next-generation infrastructure integrates Google Cloud’s best servers, SSDs, Nginx, FastCGI caching, LXD containers, and PHP 8. This ensures fast, secure website data transport across 12 global data centers. Additionally, complete isolation for each hosted website and elastic scaling further contribute to continuous availability.

IONOS, with a 99.9% uptime guarantee, utilizes georedundant infrastructure to mirror data across two data centers, maintaining site availability even during maintenance. Their CDN, powered by Cloudflare, distributes content to over 60 data centers globally, enhancing load times. Features such as DDoS protection, redundant network connectivity, and daily backups also support site reliability.

Both 10Web and IONOS provide robust hosting solutions, but 10Web stands out due to its superior uptime guarantee and advanced infrastructure. While IONOS has valuable features like DDoS protection and georedundant systems, 10Web’s use of Google Cloud and next-generation infrastructure gives it a competitive edge.

🏆 Winner 10Web: Delivers outstanding performance with next-generation infrastructure.

Comparing the general performance of 10Web and IONOS, 10Web shines with Google Cloud’s top servers and SSDs, featuring a 90+ PageSpeed score through efficient caching methods like FastCGI and LXD containers. It utilizes Cloudflare’s CDN for fast content delivery, ensuring excellent load times, while IONOS employs georedundant infrastructure and Cloudflare’s CDN for global distribution. Both provide quick and efficient hosting, but 10Web’s infrastructure is more advanced. IONOS offers dual-platform technology and SSD storage but lacks the automated optimization features present in 10Web. IONOS guarantees 99.9% uptime, whereas 10Web ensures 99.99% uptime with Google’s reliable servers.

Website Speed

10Web achieves a 90+ PageSpeed score, thanks to technologies like CSS, HTML, and JS minification, and image lazy loading. It also ensures fast service through PHP 8 and automated frontend optimizations. IONOS equally facilitates faster performance with HTTP/2 protocol and PHP 8.2, but it lacks the automated optimization suite offered by 10Web. Additionally, 10Web’s use of Google Cloud’s top servers and SSDs helps serve static files faster, slightly edging out against IONOS’s dual platform and SSD storage.

Scalability

10Web offers elastic scaling with automatic resource ramp-up, charging $2 for each additional 10,000 visitors or 5GB SSD storage at the end of the billing month. In contrast, IONOS provides scalable performance management, with email notifications when limits are reached, and charges $2/month for each additional performance level. 10Web’s automated scaling mechanism provides a seamless experience, while IONOS requires manual adjustments, but there is no information on dedicated servers for either.

🏆 Winner IONOS: IONOS provides a more extensive range of SSL certificates and additional security features for various types of websites.

Both 10Web and IONOS, have notable differences in their approaches to technical and operational
security, as well as in their compliance with regulations.

Technical security measures:

10Web and IONOS both offer robust technical security measures. 10Web provides free “Let’s Encrypt” SSL certificates with automatic renewal, while IONOS offers a wider variety of SSL certificates including Domain Validated (DV), Organization Validated (OV), and Extended Validation (EV). In terms of PHP support, both host the latest PHP versions, but IONOS also supports older versions and adds PHP with JIT Compiler and OPcache for enhanced performance. Both platforms employ encrypted communication, credentials, backups, and have comprehensive monitoring and threat prevention protocols.

Operational security measures:

Operational security measures vary in scope. 10Web conducts weekly security scans and employs a malware removal program, while IONOS offers daily backups, malware scanning and removal, and DDoS protection with customizable firewall rules. Additionally, IONOS provides georedundant data centers to ensure uptime and data protection. Both platforms have intrusion detection and prevention systems to safeguard against unauthorized access. IONOS includes a Content Delivery Network (CDN) through Cloudflare, while 10Web isolates each site via Linux containers and utilizes firewalls to monitor network traffic.

Compliance and certifications:

Both 10Web and IONOS comply with GDPR regulations. 10Web is preparing a detailed GDPR compliance statement and assures PCI compliance through third-party payment processors like PayPal and Stripe. IONOS also emphasizes GDPR compliance but does not explicitly mention PCI compliance. Additionally, IONOS’s data centers are ISO certified, adhering to strict standards, while 10Web enforces a set of information security and cybersecurity policies to ensure compliance with data privacy laws.

🏆 Winner 10Web: High-performance hosting with robust managed WordPress solutions and AI-driven tools.

Both 10Web and IONOS offer rich feature sets catering to different user needs. 10Web stands out with its AI-powered tools like an AI Website Builder and Marketing Strategies Generator, making it ideal for users looking to leverage AI for various tasks, from SEO to creating business names. This AI integration enhances user experience by simplifying complex tasks, allowing for easier and more efficient website customization. 10Web also provides a dedicated staging environment and advanced caching techniques, which are crucial for developers who frequently test and implement new features. The inclusion of specialized hosting for BuddyBoss and agency plans further solidifies 10Web’s versatility.

IONOS, on the other hand, offers a more traditional approach with easy-to-install apps and 24/7 customer service, including a personal consultant for technical support. Its pricing is notably competitive, with the Essential plan starting at just $4/month for a three-year term, and it comes with a free domain for the first year. Features like DDoS protection, daily backups, and Wildcard SSL certificates add significant value to its offerings. One of the key free services IONOS offers is a free professional email, which can be a deciding factor for small businesses. Despite not having AI-driven tools, IONOS makes up for it with a robust and reliable hosting environment that includes georedundant infrastructure and scalable performance management.

Both providers support a range of users from beginners to experts with user-friendly website builders and WordPress staging areas. However, in terms of developer tools, both 10Web and IONOS offer robust options including SSH access, support for multiple programming languages, and Git for version control, thus appealing to developers looking for advanced capabilities.

Email services:

10Web does not offer email hosting services directly, which might require businesses to seek third-party solutions for their email needs. IONOS, however, provides professional email hosting services included with every plan, allowing users to set up and manage their own email campaigns. IONOS does not specify providing transactional email capabilities or reselling third-party services like Google Workspace, but its built-in email hosting feature is comprehensive enough to cater to standard business requirements.

🏆 Winner 10Web: Offers extensive features including AI tools and high-performance infrastructure making it a preferred choice.

Evaluating the pricing of plans among various hosting providers can be complex due to their differing pricing and renewal strategies. Additionally, certain plans require annual commitments, which adds to the difficulty of making comparisons. The prices listed are based on monthly commitments; plans requiring annual commitments are indicated. Although some providers offer identical plans for WordPress and shared hosting, we have created separate tables for each to enhance clarity.

When comparing the pricing plans of 10Web and IONOS, several differences emerge. 10Web focuses more on advanced features such as AI tools, unlimited AI image generation, and VIP priority support. Their cloud and WordPress hosting plans start at $10/month with annually billed features that offer 90+ PageSpeed scores and real-time backups. IONOS, meanwhile, provides more diversified pricing but lacks some of the advanced AI features of 10Web. IONOS prices range from $4 to $9 per month for shared and WordPress hosting plans, also offering free domains and Wildcard SSL certificates, but often with lower performance specifications compared to 10Web. The enterprise plans offer key differentiations in support level, scalability, and specific enterprise-focused features that may vary based on company needs.

Enterprise plans

For enterprises, 10Web offers customizable Agency Ultimate and Dedicated Hosting solutions that are tailored to manage multiple or resource-heavy websites efficiently, providing high-performance infrastructure and dedicated support channels. IONOS’s enterprise plans offer tiered performance levels and comprehensive security features but generally cater more to simpler setups and don’t emphasize AI tools like 10Web does. Both providers ensure robust support and scalability, but 10Web’s advanced AI features and tailored custom plans make it more appealing for agencies and high-traffic sites.

🏆 Winner
10Web: Streamlined and efficient website hosting solution with advanced features.

10Web provides a user-friendly dashboard packed with powerful tools for easy website management. Users, both technical and non-technical, can appreciate its intuitive design and functionality. The automated workflows, AI Website Builder, and real-time backup features offer a hassle-free experience. On the other hand, IONOS offers a user-friendly setup process but relies on standard solutions like the Click & Build app installer, which is convenient but might not feel as integrated as 10Web’s dashboard. IONOS includes a managed WordPress solution with customizable updates, free plugins, and themes, but its overall interface doesn’t offer the same seamless experience that 10Web’s custom-built platform provides.

10Web on the other hand, offers a dual interface that combines a custom dashboard with full cPanel access, catering to both beginners and technically advanced users. The platform includes a comprehensive help center filled with a wide variety of guides and tutorials, aimed at assisting users in managing and optimizing their websites effectively.

Both 10Web and IONOS offer migration services for websites, but their approaches and costs differ. 10Web provides free automated migrations for WordPress sites specifically within the first 30 days after purchasing a new shared hosting plan. For non-WordPress sites, however, 10Web charges $149 for migration services, although users have the option to undertake manual migrations, which demand considerable technical expertise. On the other hand, IONOS offers both automated and manual migration options for WordPress and non-WordPress or custom sites alike. Their paid migration service is considerably more affordable at approximately $30.

The platforms provide extensive knowledge bases filled with guides, how-to articles, and instructional content. 10Web offers a wide range of resources alongside 24/7 chat and phone support. IONOS also boasts a detailed help center with an intuitive search function and around-the-clock support via live chat, phone, and ticketing, ensuring comprehensive user support.

🏆 Winner
10Web: A platform offering comprehensive user management and flexible role definitions.

10Web provides a dynamic approach to user roles and permissions, allowing detailed customization through various pre-defined roles like Account Owner, Admin, Contributor, and Member. Users can be assigned or invited easily, with role-specific permissions defining their scope of accessibility. In contrast, IONOS offers a more rigid structure where users are typically assigned the Administrator role by default, with the ability to create, clone, and delete additional roles. While 10Web’s user roles cater to different levels of website interaction, IONOS focuses on broad permissions management with fewer pre-defined roles.

Both platforms have user-friendly interfaces for managing users. 10Web features a dedicated User & Team management section where you can effortlessly invite users, manage roles, and remove users. The dashboard allows seamless navigation between different workspaces. IONOS uses a Cloud Panel for user management, providing an overview of configured roles and detailed permissions customization. Users can be assigned to roles through simple actions, though the interface is less intuitive compared to 10Web’s workspace dashboard.

10Web’s role manager and WordPress integration offer effective access control measures, enabling the assignment of specific roles and permissions to users. This detailed role separation ensures smooth management even with a growing number of users. It provides options to restrict or grant access to the 10Web Builder editor or other specific functionalities. IONOS handles access control through role-based permissions, which can be customized to include read and write access across various sections. Although IONOS allows multiple roles to be assigned to users, it lacks the depth of customization options provided by 10Web.

10Web user roles table:

IONOS user roles table:

🏆 Winner 10Web: Offers extensive customer support options with impressive satisfaction rates.

The customer support options from 10Web and IONOS cater to different needs and preferences. 10Web provides 24/7 live chat support, a dedicated Slack channel for direct connection with engineers, email support, and access to a Help Center with over 700 guides. They also offer VIP priority support with real-time chatbox assistance and a dedicated account manager. The hosting provider addresses upwards of 25,000 tickets annually, with an impressive 98% average chat support satisfaction rate.

IONOS features a phone support line accessible 24/7, alongside support via chat and email. They provide a personal consultant available during standard business hours. Their support infrastructure also includes a Help Center and a community platform. Unlike 10Web, the personal consultant offers a targeted way to resolve issues, addressing specific needs through phone, chat, or email. IONOS boasts award-winning support and includes a 30-day money-back guarantee.

10Web vs Ionos: User feedback

Overall, users have highly praised this hosting provider for its exceptional customer service, noting the responsiveness and expertise of the support team. The platform is user-friendly, with features like AI-driven website building, easy site migrations, and integration with WordPress being standout points. While most reviews are positive, highlighting the ease of use and effective solutions provided by the support team, a few users mentioned occasional issues with plugins and a slightly higher cost compared to other providers. However, the advanced tools and customer support quality make it a valuable partner for businesses.

The user feedback on the hosting provider is highly mixed. Some customers appreciate the affordability and ease of use, particularly for startups, and praise the good customer support and convenient packages. However, many others criticize the company’s unreliable service, outdated user interface, and poor handling of issues, including severe downtime and inadequate customer support. There are also concerns about deceptive business practices and difficulty with account management, leading to significant dissatisfaction among long-term users.

10Web vs Ionos: FAQ