Chemicloud vs Hostpro: guide for 2024

Chemicloud vs Hostpro: Final verdict


Comparing ChemiCloud vs. HostPro, ChemiCloud stands out with its superior performance, expansive hosting options, and higher customer satisfaction.


  • ChemiCloud (Overall grade: 8.5)

    impresses with its 99.99% uptime guarantee and comprehensive hosting plans, including shared, WordPress, eCommerce, and VPS hosting. Users benefit from a plethora of features such as free website migrations, CDN support, advanced DDoS protection, and HTTP/3 protocol for faster load times. ChemiCloud also excels in user experience, offering an intuitive control panel, a drag-and-drop website builder, and real-time customer support that ensures a smooth hosting experience. However, its pricing may be on the higher side, and it lacks dedicated hosting options.

  • HostPro (Overall grade: 6.9)

    offers solid cloud and eCommerce hosting solutions, leveraging NVMe SSD servers for high-speed performance. The service is well-suited for high-traffic websites and provides robust data security measures, including Imunify AV+ and custom firewalls. While HostPro shines with competitive pricing across its plans and extensive email hosting capabilities, its actual uptime performance and global reach fall short compared to ChemiCloud. Additionally, HostPro’s customer support, primarily text-based, lacks the immediacy that live chat or phone support provides.

Overall grade:8.5

Overall grade:6.9

Uptime and Availability 9.3 6.8
Hosting Performance 8.9 8.5
Hosting Security 8.8 9.0
Price 8.3 8.8
Hosting Features 7.5 5.5
Ease Of Setup 8.8 8.8
User Management 8.0 0.0
Customer Support 8.3 7.9
User feedback 4.9/5 5/5

Hosting types offered

Both platforms provide a variety of hosting types, each designed to meet the different needs of users.

Shared hosting
Cloud hosting
WordPress hosting
Ecommerce hosting
VPS hosting
Dedicated hosting

Although both offer a variety of hosting plans tailored to different needs, in
certain cases, one platform may prove to be more suitable.

WordPress
ChemiCloud: Offers advanced features such as WordPress Staging, LiteSpeed Cache, and one-click installs, making it ideal for WordPress sites.

Ecommerce
ChemiCloud: Superior support, reliability, and advanced features for businesses prioritizing long-term growth and stability in ecommerce endeavors.

Agencies
Tie: Both offer excellent managed hosting and features like free migrations and daily backups suitable for agencies managing multiple sites.

High-traffic websites
HostPro: Managed cloud hosting with NVMe SSD servers and strong firewalls is better for high-traffic websites requiring superior performance.

Multimedia websites
Tie: Both have advanced storage, daily backups, and CDN support suitable for multimedia websites.

Detailed comparison

Uptime and availability

Evaluates the average uptime statistics, uptime guarantee and overall availability of the hosting
provider

Score Components:

  • Uptime percentage (30%): evaluates the uptime statistics in given period of time
  • Uptime guarantee (20%): Assesses if the platform offers an uptime guarantee and
    whether the actual uptime matches the promised guarantee.
  • General performance (25%): Evaluates how fast is the average response time and overall
    it’s stability.
  • Responsiveness (10%): Adaptability to different devices and screen sizes.
  • Availability (25%): Reflects the total downtime and number of outages.

9.3
6.8

🏆 Winner ChemiCloud: A top choice for impeccable website uptime and reliability.

ChemiCloud shines with an impressive uptime guarantee of 99.99%, ensuring your website is almost always available. Combining a 100% network uptime with 24/7 server monitoring and real-time network protection, they are engineered for maximum reliability. Their robust infrastructure includes secure, redundant cloud-based servers and advanced DDoS protection, providing peace of mind for any website owner.

HostPro, while offering a 99.9% uptime guarantee, showed actual performance dipping as low as 99.43%. Their speed performance, though fair, and their data center locations in Ukraine, Poland, the Netherlands, and the USA don’t quite match ChemiCloud’s global reach and reliability. HostPro also provides services via DigitalOcean and Vultr platforms with useful support, but it lacks the consistent uptime performance seen with ChemiCloud.

Which one has better hosting performance?

Evaluates the platforms hosting speed and performance tools
Score Components:

  • Hosting speed (30%): This includes SSD quality, Load times, PageSpeed score ranges,
    additional information on website speed, built-in plugins for performance enhancement, available caching
    methods, and CPU/RAM options
  • CDN (20%): Considers whether CDN is available or not, whether it’s free or paid, and
    the quality of the CDN service
  • Available data centers (30%): Evaluates the number of data centers and their locations
    globally.
  • Scalibility (20%): Looks at whether elastic scaling is available, the process required
    to scale (manual upgrade vs. automatic scaling), the presence of dedicated servers, and the costs
    associated with scaling.

8.9
8.5

🏆 Winner ChemiCloud: A feature-rich hosting provider with exceptional performance and superior uptime.

Both ChemiCloud and HostPro offer impressive performance features, but ChemiCloud edges out with its 100% NVMe storage, LiteSpeed web server, and PHP 8 support, ensuring rapid load times and high PageSpeed scores. Both hostings employ Cloudflare CDN for fast content delivery, though ChemiCloud provides it for free. ChemiCloud also offers broader worldwide data center locations, including the US, Europe, Asia, and Australia compared to HostPro’s limited locations in the Netherlands and the USA.

Website Speed

ChemiCloud ensures quicker website speeds with its cutting-edge LiteSpeed web server, HTTP/3 protocol, and a combination of APC/OPcache, Redis, and GZIP compression. These technologies collectively reduce load times and improve user experience. HostPro, while also using LiteSpeed and NVMe SSDs, doesn't include features like HTTP/3 or APC/OPcache. Although HostPro uses high-performing Intel Xeon processors and RAID10 for data speed, ChemiCloud's comprehensive speed enhancements give it the edge.

Scalability

ChemiCloud offers elastic scalability with simple plan upgrades, allowing seamless transitions as your website's needs grow. They don't specify dedicated server options. HostPro also offers various plan upgrades, including cloud and VPS hosting starting at $10/month, but doesn't mention automatic scaling. If dedicated servers are included, it is not specified in the available information.

Which one has better security features?

Reflects the platforms security measures, data privacy, backups and adherence to legal
and regulatory requirements

Score Components:

  • Technical security measures (40%): This includes encryption, firewalls, DDoS
    protection, secure configurations, server monitoring, access control and availability of security addons
    (e.g Sitelock security).
  • Operational security measures (30%): Encompasses data privacy, backups and data
    redundancy.
  • Compliance and certifications (20%): Adherence to legal and regulatory requirements
    (e.g., GDPR, HIPAA) and possession of certifications (e.g., ISO 27001, SOC 2).
  • Business and reliability (10%): Factors in the provider’s reputation, uptime
    guarantees, and customer support.

8.8
9.0

🏆 Winner
HostPro:
Provides a secure and reliable hosting environment with excellent features and protections.

Both ChemiCloud and HostPro, have notable differences in their approaches to technical and operational
security, as well as in their compliance with regulations.

Technical security measures:

ChemiCloud offers Imunify360 Proactive Defense, which includes advanced malware detection and firewall protection. In contrast, HostPro uses Imunify AV+ to tackle virus attacks and remove malicious code efficiently. Both providers support a range of PHP versions, but ChemiCloud’s range extends to PHP 8.2, whereas HostPro supports up to PHP 8.0. ChemiCloud’s advanced firewall uses artificial intelligence for threat detection, while HostPro uses custom firewalls for protection. ChemiCloud employs a rebootless secure kernel for continuous security, but this feature is not mentioned for HostPro. Both platforms offer comprehensive DDoS protection. ChemiCloud includes CloudLinux OS for isolation, while HostPro focuses on secure SSH and sFTP access.

Operational security measures:

ChemiCloud ensures account isolation with CageFS and features like real-time network protection. HostPro provides firewall management and Secure SSH access upon request. Both platforms offer daily backups stored for 30 days, but ChemiCloud also includes proactive server monitoring and 24/7 network monitoring. ChemiCloud offers Imunify360 which uses herd immunity for defense, while HostPro’s Imunify AV+ includes vulnerability scanning. ChemiCloud implements a web application firewall, whereas HostPro manages event logs to monitor security events.

Compliance and certifications:

ChemiCloud prides itself on its GDPR compliance, offering a Data Processing Addendum (DPA) for organizations. HostPro also meets GDPR requirements and goes a step further by ensuring PCI compliance, making it an excellent choice for e-commerce businesses. Neither ChemiCloud nor HostPro mentions HIPAA compliance.


SSL certificate

Free Let’s Encrypt SSL

Free Let’s Encrypt SSL

Additional security features

Imunify360, firewall, 2FA

Imunify AV+, firewall

PHP versions

5.6-8.2

4.4, 5.1-8.0

GDPR compliance

Yes

Yes

HIPAA compliance

Not specified

Not specified

PCI compliance

Not specified

Yes

Hosting features

Looks at the features offered by hosting platforms
Score Components:

  • Domains (20%): Assesses the availability of a free domain, domain purchase options, and
    pricing
  • Email (15%): Considers if the provider offers full email hosting, or is reselling
    third-party service, and if the email is only transactional or not
  • Website builder (15%): Checks if website builder is available, and it’s user
    friendliness and overall the level of customization allowed.
  • Staging environment (20%): Determines if a staging environment is available, allowing
    for testing changes before going live.
  • FTP & SFTP accounts (10%): Evaluates if and how easily users can access FTP and
    SFTP accounts
  • Git and SSH access (20%): Assess whether Git is integrated into the hosting service and
    if SSH access is provided

7.5
5.5

🏆 Winner: ChemiCloud: Exceptional features and user-friendly tools for all your hosting needs.

When comparing ChemiCloud and HostPro, ChemiCloud stands out with its user-friendly features and versatile hosting options. ChemiCloud offers a website builder, although details about its user-friendliness are sparse, it is complemented by the inclusion of free website migrations, making the setup process smoother for new users. HostPro, while robust in other aspects, lacks a specified website builder. Users who prioritize convenience and quick setup may find ChemiCloud’s offerings more appealing. Additionally, ChemiCloud provides free domain registration, which can be a deciding factor for users looking to minimize initial costs. In contrast, HostPro’s domain registration policies or potential additional fees aren’t specified, which may be worth investigating for potential customers.

HostPro comes equipped with project management essentials like cPanel and NVMe SSD-based hosting, and is ideal for users needing diverse programming language support, including Perl, Ruby, and NodeJS selectors. While both providers offer robust staging environments and extensive use of popular database servers like MariaDB and PostgreSQL, ChemiCloud outshines with Turbo features and a comprehensive free malware scanner. Both providers offer SSH and SFTP, although HostPro requires a request for SSH access. ChemiCloud’s unique selling points include HTTP/3 Support for faster load times and better traffic handling, which could be crucial for high-traffic websites, making it the preferred option.


Free domain

Yes

Not specified

Free SSL

Yes

Not specified

Email hosting

Yes

Yes

Website builder

Yes

No

Staging environment

Yes

Yes

FTP & SFTP accounts

Yes

Yes

Git and SSH access

Yes

Yes, upon request

Free backup

Yes (20 days)

Yes (Daily)

Money-back guarantee

Not specified

Not specified
In some cases hosting providers offer different features based on various components like
a location.
As a result in rare cases the features mentioned here can differ from the ones you see on their websites.

Both providers support a range of users from beginners to experts with user-friendly website builders and WordPress staging areas. However, in terms of developer tools, both ChemiCloud and HostPro offer robust options including SSH access, support for multiple programming languages, and Git for version control, thus appealing to developers looking for advanced capabilities.

Email services:

Email services at ChemiCloud and HostPro both offer comprehensive email hosting features. ChemiCloud provides various functionalities such as email forwarders, spam filters, autoresponders, and MailChannel for enhanced email delivery. Each email account comes with 2 GB of mailbox storage. HostPro offers unlimited email accounts, mail lists, and secure webmail interfaces, alongside POP3, IMAP, and SMTP services for versatile mail management. Both hosting providers support extensive email capabilities, making them suitable for businesses needing reliable email communication and campaign management.

Price

Looks at the cost-effectiveness and value for money of each platform.
Score Components:

  • Plan value (40%): What each pricing tier offers.
  • Transparency and clarity (30%): Clearness of pricing structures.
  • Flexibility of plans (20%): Range of options to suit different budgets.
  • Hidden costs (10%): Additional expenses not included in the plan.

8.3
8.8

🏆 Winner HostPro: A slightly better value hosting provider with a comprehensive range of plans designed for varied needs.

Evaluating the pricing of plans among various hosting providers can be complex due to their differing pricing and renewal strategies. Additionally, certain plans require annual commitments, which adds to the difficulty of making comparisons. The prices listed are based on monthly commitments; plans requiring annual commitments are indicated. Additionally, although some providers offer identical plans for WordPress and shared hosting, we have created separate tables for each to enhance clarity.

When comparing ChemiCloud and HostPro, the latter offers competitive pricing across its plans with more inclusive storage and flexibility. For Shared Hosting, ChemiCloud’s plans begin at $2.95/month, offering ample storage and free domain services. HostPro starts at $3.95/month but includes more sites within its plans. For WordPress Hosting, both providers have similarly structured plans, but HostPro offers slightly more sites per plan. ChemiCloud’s VPS Hosting is more expensive with more advanced management features, while HostPro offers a broader range of VPS plans starting at $12.00/month. The analysis highlights HostPro’s better pricing and variety, making it a sound option.

WordPress Starter$9.95

1 Website, 20 GB NVMe Storage, Unlimited Bandwidth, Free Domain, One-Click WordPress Installs, Free Website Migration, 10 Days Backups, Free SSL Certificate, Nearest datacenter: Milan, Servers not available in selected timeframe.

Value for price:8.0

Start Plan$4.95

5 Sites, 20 GB NVMe SSD, cPanel. Contract terms: 1, 3, 6, 12, 24, 36 months.

Value for price:8.5

WordPress Pro$15.95

Unlimited Websites, 30 GB NVMe Storage, Unlimited Bandwidth, Free Domain, One-Click WordPress Installs, Free Website Migrations, 20 Days Backups, Free SSL Certificate, Unlimited Addon Domains, One-Click Backup Restore, 2x More CPU & RAM, One-Click WordPress Staging, Nearest datacenter: Milan, Servers not available in selected timeframe.

Value for price:8.5

Pro Plan$6.95

15 Sites, 30 GB NVMe SSD, cPanel. Contract terms: 1, 3, 6, 12, 24, 36 months.

Value for price:8.8

WordPress Turbo$19.95

Unlimited Websites, 40 GB NVMe Storage, Unlimited Bandwidth, Free Domain, One-Click WordPress Installs, Free Website Migrations, 30 Days Backups, Free SSL Certificate, Unlimited Addon Domains, One-Click Backup Restore, 3x More CPU & RAM, One-Click WordPress Staging, 4x More traffic handled, HTTP/3 Support (QUIC by Google), Turbo Cache OPcache/APC/Redis, Free Malware Scanner & Removal, Nearest datacenter: Milan, Servers not available in selected timeframe.

Value for price:8.7

Business Plan$7.95

30 Sites, 60 GB NVMe SSD, cPanel. Contract terms: 1, 3, 6, 12, 24, 36 months.

Value for price:9.0

Starter$9.95

1 Website, 20 GB NVMe Storage, Unlimited Bandwidth, Free Domain, Free Website Migration, 10 Days Backups, Free SSL Certificate, Nearest datacenter: Milan, Servers not available in selected timeframe.

Value for price:8.0

Simple Plan$3.95

2 Sites, 10 GB NVMe SSD, 512 MB RAM, Option for DirectAdmin or cPanel. Contract terms: 1, 3, 6, 12, 24, 36 months.

Value for price:8.3

Pro$15.95

Unlimited Websites, 30 GB NVMe Storage, Unlimited Bandwidth, Free Domain, Free Website Migrations, 20 Days Backups, Free SSL Certificate, Unlimited Addon Domains, One-Click Backup Restore, 2x More CPU & RAM, Nearest datacenter: Milan, Servers not available in selected timeframe.

Value for price:8.5

Strong Plan$6.95

15 Sites, 20 GB NVMe SSD, 1024 MB RAM, Option for DirectAdmin or cPanel. Contract terms: 1, 3, 6, 12, 24, 36 months.

Value for price:8.6

Turbo$19.95

Unlimited Websites, 40 GB NVMe Storage, Unlimited Bandwidth, Free Domain, Free Website Migrations, 30 Days Backups, Free SSL Certificate, Unlimited Addon Domains, One-Click Backup Restore, 3x More CPU & RAM, 4x More traffic handled, HTTP/3 Support (QUIC by Google), Turbo Cache OPcache/APC/Redis, Free Malware Scanner & Removal, Nearest datacenter: Milan, Servers not available in selected timeframe.

Value for price:8.7

Powerful Plan$7.95

25 Sites, 30 GB NVMe SSD, 1536 MB RAM, Option for DirectAdmin or cPanel. Contract terms: 1, 3, 6, 12, 24, 36 months.

Value for price:8.9

N/A
1 GB Plan$10.00

1 GB RAM, 1 CPU, 25 GB NVMe SSD, 1 TB Bandwidth.

Value for price:8.0

N/A
2 GB Plan$20.00

2 GB RAM, 1 CPU, 50 GB NVMe SSD, 2 TB Bandwidth.

Value for price:8.3

Cloud 1$54.95

Unlimited Websites, 80 GB NVMe Storage, 4 TB Bandwidth, 2 x 2.20GHz CPU, 4 GB Memory, Free cPanel/WHM, Full Management, Priority Technical Support, Softaculous 1-Click Install, Free Migration, Free SSL Certificates, Private Nameservers, Brandable cPanel, White Label Option, Cloud Infrastructure, Multiple Server Locations, 7-Days Money Back Guarantee, Not available in selected timeframe.

Value for price:8.0

4 GB Plan$40.00

4 GB RAM, 2 CPU, 80 GB NVMe SSD, 4 TB Bandwidth.

Value for price:8.4

Cloud 2$87.95

Unlimited Websites, 160 GB NVMe Storage, 5 TB Bandwidth, 4 x 2.20GHz CPU, 8 GB Memory, Free cPanel/WHM, Full Management, Priority Technical Support, Softaculous 1-Click Install, Free Migration, Free SSL Certificates, Private Nameservers, Brandable cPanel, White Label Option, Cloud Infrastructure, Multiple Server Locations, 7-Days Money Back Guarantee, Not available in selected timeframe.

Value for price:8.3

8 GB Plan$70.00

8 GB RAM, 4 CPU, 160 GB NVMe SSD, 5 TB Bandwidth.

Value for price:8.6

Cloud 3$153.95

Unlimited Websites, 320 GB NVMe Storage, 6 TB Bandwidth, 6 x 2.20GHz CPU, 16 GB Memory, Free cPanel/WHM, Full Management, Priority Technical Support, Softaculous 1-Click Install, Free Migration, Free SSL Certificates, Private Nameservers, Brandable cPanel, White Label Option, Cloud Infrastructure, Multiple Server Locations, 7-Days Money Back Guarantee, Not available in selected timeframe.

Value for price:8.5

16 GB Plan$125.00

16 GB RAM, 6 CPU, 320 GB Storage, 6 TB Bandwidth

Value for price:8.8

In some cases companies have different prices based on various components like a location. As a result in rare cases the prices displayed here can differ from the ones you see on their websites.

Enterprise plans

For enterprise needs, ChemiCloud offers robust VPS Hosting plans, starting from Cloud 1 at $54.95 with extensive NVMe storage and full management services. HostPro, however, provides a broader range in VPS Hosting from $12.00 to $144.00 per month, accommodating various business sizes and needs with unlimited bandwidth. HostPro’s extensive plan customization and lower entry price make it more adaptable for enterprises with specific scaling requirements.

Chemicloud vs Hostpro: Ease of setup

Evaluates the ease of setting up and migrating websites on the hosting
platform.

Score Components:

  • Site migration (25%): Assesses whether the provider offers tools for site migration,
    either automated or manual, and whether these services are free or require a fee.
  • Admin panel usability (35%): Evaluates the type of admin panel provided, such as the
    standard cPanel or a custom solution, focusing on its accessibility and user-friendliness for both
    technical and non-technical users.
  • Setup features (20%): Examines the availability and ease of use of various setup
    features, including FTP accounts, file managers, email account setup, PHPMyAdmin, and easy CDN
    configuration.
  • Help center quality (20%): Measures the quality and accessibility of the provider’s
    help center resources, including articles and tutorials.

8.8
8.8

🏆 Winner ChemiCloud: A web hosting provider with user-centric features and free migration services.

ChemiCloud provides a user-friendly client area featuring cPanel for managing various aspects such as disk usage, email creation, and domain management. It also includes an intuitive drag-and-drop website builder, simplifying the setup process for users with limited technical skills. A quick-start tour further facilitates ease of use, making the admin panel accessible to both novice and experienced users. HostPro, on the other hand, uses a standard cPanel interface, coupled with Softaculous for seamless application installations. While this setup is straightforward and familiar to many, it lacks the additional guided features that ChemiCloud offers. Both providers excel in providing powerful control panels, but ChemiCloud edges out with its enhanced user-friendly features and quick-start tour.

ChemiCloud, on the other hand, offers a dual interface that combines a custom dashboard with full cPanel access, catering to both beginners and technically advanced users. The platform includes a comprehensive help center filled with a wide variety of guides and tutorials, aimed at assisting users in managing and optimizing their websites effectively.

Both ChemiCloud and HostPro offer free migration services, but the approach differs slightly. ChemiCloud includes a free website migration service that promises a fast transition with zero downtime. HostPro provides free manual site migrations, requiring users to engage in a more hands-on process. The ease of migration is comparable between the two, yet ChemiCloud’s automated service can be less cumbersome for individuals lacking technical expertise.


ChemiCloud offers a comprehensive knowledge base covering a wide range of topics, from getting started guides to managing email accounts and applications. It also includes the latest articles on intricate topics like installing Let’s Encrypt SSL. Real-time chat with support experts is available 24/7 for immediate assistance. HostPro’s knowledge base is also extensive, with categories on billing, cPanel, VPS, and more. They provide 24/7 technical support via email and have a detailed system for opening support tickets. Both providers offer substantial help center resources, but ChemiCloud’s real-time chat option adds a layer of immediate, interactive support.

User management

Assesses the platforms’ capabilities in managing user roles, permissions, and
accessibility.

Score Components:

  • Role customization (40%): Flexibility in creating and defining user roles and
    permissions.
  • Ease of management (30%): User interface and tools for managing users.
  • Access control (20%): Effectiveness of access control measures for different user
    levels.
  • Scalability (10%): Ability to manage a growing number of users efficiently.

8.0
0

🏆 Winner ChemiCloud: ChemiCloud offers a seamless user management experience through cPanel, allowing for efficient user roles and permissions handling.

The user management and role-definition capabilities of ChemiCloud are sophisticated compared to the lack of available information on HostPro’s system. ChemiCloud utilizes cPanel’s User Manager, allowing administrators to add, edit, and delete user access with ease. Subaccounts can be configured with specific permissions for email and FTP access, providing flexibility. Furthermore, the cPanel Team Manager permits the assignment of detailed roles such as Administrator, Database, Email, and Web roles, enhancing control over user activities. The absence of details on HostPro’s user management makes it challenging to highlight any comparative flexibility or specificity.

ChemiCloud’s user interface for managing users in cPanel is intuitive and user-friendly. The interface is accessible through the User Manager, featuring straightforward steps to add and edit subaccounts. The tools provided are robust yet simple enough for administrators to handle tasks without a steep learning curve. The Password Generator and strength meter ensure secure credentials. Users also have individual settings for email and FTP services. Unfortunately, due to the absence of UI specifics from HostPro, drawing a direct comparison on this aspect is impossible.

Regarding access control and growth management, ChemiCloud provides effective solutions for maintaining security and efficiency. The User Manager’s ability to segregate email and FTP access, alongside quota settings, ensures proper resource allocation. The Team Manager further enhances security by offering distinct role-based access, from full administrative control to specific functionalities like database management. Such structured access control measures suggest that ChemiCloud can adeptly manage an increasing number of users. HostPro’s capabilities in this area remain ambiguous due to the lack of detailed information.

ChemiCloud user roles table:

Role Description Access highlights
Administrator Complete control over the cPanel account. Full access to all settings and tools available within the cPanel interface.
Database Access to database management tools. Permissions to create, modify, and manage database instances and configurations.
Email Access to email administration tools. Ability to create, manage, and delete email accounts, as well as handle forwards.
Web Access to website functionality tools. Control over web-related settings like domain management and web application setups.

Customer support

Evaluates the quality, availability, and scope of the customer support offered by the
hosting provider.

Score Components:

  • Support communication channels (30%): Measures the variety of customer support types
    provided (live chat, chatbot, email, phone, etc.)
  • Availability (20%): Assesses the availability hours for each channel, including 24/7
    support options.
  • Technical support quality (30%): Assesses whether the provider offers comprehensive
    technical support, including hardware upgrades (e.g., HDD to SSD), software installations, and web
    server configuration changes.
  • Enterprise support (20%): Checks if there are dedicated or priority support services
    for enterprise-level customers.

8.3
7.9

🏆 Winner
ChemiCloud:
An excellent hosting service renowned for its high customer satisfaction and fast support response times.


Phone support







Live chat support







Chatbot







Email/ticket support







Enterprise support
(dedicated agent, priority support)






ChemiCloud and HostPro offer comprehensive customer support, but ChemiCloud stands out with its 24/7 availability, live chat support with a swift 10-second response time, and proactive monitoring services. Customers appreciate the approximately 35-minute resolution time for support tickets and the option for free SSL certificates and domain names with specific plans. This level of service is reflected in the glowing testimonials from satisfied users.

HostPro also offers around-the-clock technical support, covering a broad array of system administration, performance, and security services. Their support includes extensive email troubleshooting and configuration of various web server platforms. Daily backups and a 30-day money-back guarantee further bolster their offering. However, HostPro’s reliance primarily on email and text-based support may be less preferred for users who need immediate assistance.

Chemicloud vs Hostpro: User feedback

Chemicloud
24 reviews
4.9 out of 5 stars
Hostpro
1 reviews
5 out of 5 stars

ChemiCloud is highly praised for its exceptional customer service, largely attributed to its knowledgeable and responsive support team that is available 24/7. Users appreciate the reliable server performance, user-friendly control panel, and valuable features such as automatic backups and easy setup. Although there are some mentions of limited customization options and storage, the overall sentiment is overwhelmingly positive, highlighting ChemiCloud as a standout hosting provider that delivers on its promises. It is recommended for both small businesses and individuals seeking a dependable and efficient hosting solution.

Users highly recommend HostPro for its excellent balance between performance and price, particularly praising its robust web hosting plans. The VPS service is highlighted for its impressive speed, thanks to blazing-fast SSD and NVMe storage, and powerful processors. The consistently responsive and customer-focused support team receives considerable commendation for their ability to resolve issues promptly. Overall, HostPro stands out for offering a combination of high-quality hardware, scalability, and exceptional customer service.

Chemicloud vs Hostpro: FAQ

Which platform is better suited for hosting WordPress websites?


ChemiCloud is better suited for hosting WordPress websites due to its advanced features like WordPress Staging, LiteSpeed Cache, and one-click installs. While HostPro does not offer specialized WordPress hosting, ChemiCloud provides a more tailored and optimized experience for WordPress users with its robust infrastructure and user-friendly tools.

What are the major differences in pricing and value between ChemiCloud and HostPro?


ChemiCloud and HostPro have different pricing structures. ChemiCloud’s plans start at $2.95/month for shared hosting, offering features like free domain registration and website migrations. HostPro, starting at $3.95/month, provides more sites per plan with competitive pricing. While ChemiCloud tends to be more feature-rich, HostPro offers slightly better value across its plans with inclusive storage and flexibility.

Which platform offers better customer support?


ChemiCloud offers superior customer support with its 24/7 availability, live chat support with a swift 10-second response time, and proactive monitoring services, ensuring quick resolution of issues. HostPro also provides comprehensive support but relies primarily on email and text-based methods, making ChemiCloud the better option for immediate assistance.

Which hosting service offers more scalability options for growing websites?


ChemiCloud provides elastic scalability with simple plan upgrades, allowing seamless transitions as website needs grow. HostPro also offers various plan upgrades, including cloud and VPS hosting starting at $10/month. However, ChemiCloud’s more detailed incremental plans and easier scalability options make it slightly better for growing websites.

Which service is more suitable for hosting a high-traffic website?


HostPro is more suitable for high-traffic websites, as it offers managed cloud hosting with NVMe SSD servers and strong firewalls, ideal for handling higher loads and providing superior performance. ChemiCloud also provides robust hosting solutions but is more focused on overall features and user experience rather than specializing in high-traffic capabilities.

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