Digital Ocean vs Green Geeks: guide for 2024

Digital Ocean vs Green Geeks: Final verdict


Looking over GreenGeeks vs. DigitalOcean, it’s clear why both hosts are so popular. They have both hosted millions of
websites that run on WordPress for decades, building up a loyal customer base.


  • GreenGeeks (Overall grade: 8.4)


    is an environmentally conscious web hosting provider that excels in user-friendliness and offering high-value features. Its emphasis on renewable energy and daily backups makes it an attractive option for those prioritizing sustainability. GreenGeeks offers strong support for WordPress and ecommerce hosting, including easy setup, free domain for the first year, and robust customer support through multiple channels. Users, especially beginners, will appreciate the intuitive cPanel interface and automated WordPress setup. However, its scaling options are limited, and higher renewal rates after initial discounts might be a concern for long-term users.

  • DigitalOcean (Overall grade: 8.3)


    stands out for its high performance, scalability, and developer-friendly environment. It offers a superior uptime SLA of 99.99%, globally distributed data centers, and a comprehensive range of compliance certifications ensuring reliable and secure services. DigitalOcean’s Droplets and App Platform provide unmatched flexibility, making it ideal for high-traffic and multimedia websites. The absence of shared hosting and email services might necessitate third-party solutions, but it compensates with advanced security features and transparent pricing. Users seeking customizable, high-performance web hosting solutions will find DigitalOcean the better fit, despite it being slightly less intuitive for beginners compared to GreenGeeks.

Overall grade:8.3

Overall grade:8.4

Uptime and Availability 9.2 9.2
Hosting Performance 8.8 8.7
Hosting Security 9.1 8.6
Price 8.7 8.6
Hosting Features 6.9 7.4
Ease Of Setup 8.2 8.9
User Management 8.0 6.9
Customer Support 7.8 8.6
User feedback 4.6/5 4/5

Hosting types offered

Both platforms provide a variety of hosting types, each designed to meet the different needs of users.

Shared hosting
Cloud hosting
WordPress hosting
Ecommerce hosting
VPS hosting
Dedicated hosting

Although both offer a variety of hosting plans tailored to different needs, in
certain cases, one platform may prove to be more suitable.

WordPress
GreenGeeks: Offers comprehensive WordPress-specific features and pricing options, making it better for beginners.

Ecommerce
GreenGeeks: Offers superior support, reliability, and advanced features, making it a better choice for businesses prioritizing long-term growth and stability in their ecommerce endeavors.

Agencies
Tie: Both offer versatile hosting plans and scalable solutions suitable for managing multiple clients.

High-traffic websites
DigitalOcean: High performance and scalability features with global data centers make it ideal for high-traffic sites.

Multimedia websites
DigitalOcean: Offers scalable compute options and robust performance suitable for multimedia content.

Detailed comparison

Uptime and availability

Evaluates the average uptime statistics, uptime guarantee and overall availability of the hosting
provider

Score Components:

  • Uptime percentage (30%): evaluates the uptime statistics in given period of time
  • Uptime guarantee (20%): Assesses if the platform offers an uptime guarantee and
    whether the actual uptime matches the promised guarantee.
  • General performance (25%): Evaluates how fast is the average response time and overall
    it’s stability.
  • Responsiveness (10%): Adaptability to different devices and screen sizes.
  • Availability (25%): Reflects the total downtime and number of outages.

9.2
9.2


🏆 Winner
DigitalOcean:
Reliable uptime, customizable monitoring, and high-performance infrastructure.

DigitalOcean delivers a solid uptime with a 99.99% SLA, underscored by real-time alerts and global monitoring. Its latency graphs and customizable alerts provide users with essential insights to maintain service reliability. The availability of multiple data centers and automated backups further ensures a seamless user experience.

GreenGeeks offers competitive uptime and response times, scoring an impressive 100% in a 14-day Uptime.com test. Although it doesn’t provide compensation for uptime below 99.9%, the real-world performance metrics still suggest consistency and reliability. The ability to choose data centers in various regions enhances its service quality.

Which one has better hosting performance?

Evaluates the platforms hosting speed and performance tools
Score Components:

  • Hosting speed (30%): This includes SSD quality, Load times, PageSpeed score ranges,
    additional information on website speed, built-in plugins for performance enhancement, available caching
    methods, and CPU/RAM options
  • CDN (20%): Considers whether CDN is available or not, whether it’s free or paid, and
    the quality of the CDN service
  • Available data centers (30%): Evaluates the number of data centers and their locations
    globally.
  • Scalibility (20%): Looks at whether elastic scaling is available, the process required
    to scale (manual upgrade vs. automatic scaling), the presence of dedicated servers, and the costs
    associated with scaling.

8.8
8.7

🏆 Winner DigitalOcean: Excels in performance, scalability, and developer-friendly features.

DigitalOcean and GreenGeeks both offer strong hosting solutions, but DigitalOcean slightly edges out its competitor. When it comes to general performance, DigitalOcean stands out with its 99.99% uptime SLA and 14 globally distributed data centers. The call for speed is met with SSD-based Droplets, built-in caching mechanisms, and a CDN to enhance content-heavy sites. GreenGeeks, while boasting features like LiteSpeed WebServer, SSD, HTTP/3, and 300% green energy match, doesn’t entirely match the comprehensive performance optimizations of DigitalOcean. Both offer CDN and caching, but DigitalOcean’s auto-scaling feature on Droplets makes it more versatile.

Website Speed

DigitalOcean provides remarkably fast website performance supported by SSD storage, a CDN, and robust caching mechanisms. The pre-configured Droplets are designed for speed, allowing websites to load quickly even during traffic spikes. On the other hand, GreenGeeks uses LiteSpeed WebServer, SSDs, and the latest PHP versions to ensure fast load times. While both platforms offer fast speeds, DigitalOcean’s infrastructure and flexible scalability make it the more reliable option for consistently high performance.

Scalability

When it comes to scalability, DigitalOcean shines with its elastic scaling capabilities through Droplets. You can easily adjust resources on the fly without the need to upgrade entire plans manually. Additionally, their load balancing and horizontal scaling options provide seamless traffic distribution. GreenGeeks offers plan upgrades and does not specify automated scaling, making it less flexible. Pricing for scaling on DigitalOcean starts at $4 per month, with transparent costs, while GreenGeeks does not provide detailed cost information for scaling.

Which one has better security features?

Reflects the platforms security measures, data privacy, backups and adherence to legal
and regulatory requirements

Score Components:

  • Technical security measures (40%): This includes encryption, firewalls, DDoS
    protection, secure configurations, server monitoring, access control and availability of security addons
    (e.g Sitelock security).
  • Operational security measures (30%): Encompasses data privacy, backups and data
    redundancy.
  • Compliance and certifications (20%): Adherence to legal and regulatory requirements
    (e.g., GDPR, HIPAA) and possession of certifications (e.g., ISO 27001, SOC 2).
  • Business and reliability (10%): Factors in the provider’s reputation, uptime
    guarantees, and customer support.

9.1
8.6

🏆 Winner DigitalOcean: Offering a robust suite of security features and numerous compliance certifications, DigitalOcean emerges as the more secure hosting provider.

Technical security measures:

DigitalOcean offers an extensive array of technical security measures, including SSL certificates, multiple PHP versions, advanced firewalls, and DDoS protection. It also provides data encryption both at rest and in transit, alongside a web application firewall. GreenGeeks, on the other hand, also offers free SSL certificates and multiple PHP versions, along with 24/7 network security, AI-powered WAF, and container-based technology. Notably, GreenGeeks includes a free dedicated IP with its Premium plan and employs Immunify360 for enhanced threat detection.

Operational security measures:

Operationally, DigitalOcean supports two-factor authentication and secure SSH access for remote server management, ensuring a layered security approach. Automated backups and snapshots add an extra layer of data protection. GreenGeeks mirrors this with daily backups, on-demand backups for higher-tier plans, SSH and SFTP access, free CDN integration, and zero-day vulnerability fixes. Free malware cleanups also underline the operational robustness of GreenGeeks, making it a well-rounded option for security-focused users.

Compliance and certifications:

DigitalOcean stands out with a comprehensive range of compliance certifications including GDPR, PCI-DSS, SOC 2 Type II, SOC 3 Type II, ISO/IEC 27001:2013, CSA STAR Level 1, and APEC CBPR PRP. These certifications affirm its commitment to data protection and security standards across multiple regions. While GreenGeeks emphasizes industry standards compliance, specific details about its GDPR and PCI-DSS compliance were not provided, necessitating direct contact for confirmation.


SSL certificate

Yes

Yes

Additional security features

DDoS protection, Firewalls, SSH access, 2FA, Backup, Encryption, WAF, VPC, Load Balancers, Managed Databases, Object Storage

Network security, AI WAF, DDoS protection, Free Malware Cleanups, Immunify360, Object Caching, Free AlphaSSL

PHP versions

Multiple

Multiple

GDPR compliance

Yes

Not specified

HIPAA compliance

Not specified

Not specified

PCI compliance

Yes

Not specified

Hosting features

Looks at the features offered by hosting platforms
Score Components:

  • Domains (20%): Assesses the availability of a free domain, domain purchase options, and
    pricing
  • Email (15%): Considers if the provider offers full email hosting, or is reselling
    third-party service, and if the email is only transactional or not
  • Website builder (15%): Checks if website builder is available, and it’s user
    friendliness and overall the level of customization allowed.
  • Staging environment (20%): Determines if a staging environment is available, allowing
    for testing changes before going live.
  • FTP & SFTP accounts (10%): Evaluates if and how easily users can access FTP and
    SFTP accounts
  • Git and SSH access (20%): Assess whether Git is integrated into the hosting service and
    if SSH access is provided

6.9
7.4

🏆 Winner
GreenGeeks:
The eco-friendly web hosting provider known for its commitment to renewable energy offers a robust feature set.

Both DigitalOcean and GreenGeeks offer a wide range of hosting features tailored to different user needs, but their approaches differ significantly. DigitalOcean is suitable for developers and tech-savvy users, featuring various hosting types like dedicated, shared, VPS, and managed Kubernetes. It supports complex customizations with SSH access and has additional services such as load balancers, DNS, and object storage. GreenGeeks, with its tree-planting initiative and 300% green energy match, appeals to environmentally-conscious users. Their plans—Lite, Pro, and Premium—come with an array of features like free domain for the first year, unlimited email accounts, and built-in caching, making it user-friendly and well-suited for WordPress websites.

A unique aspect of DigitalOcean is its 14 globally distributed data centers, ensuring high performance through SSD storage and high-speed networking with a 99.99% uptime SLA. For support, it offers 24/7 expert help and a ticket-based system. GreenGeeks provides a more all-inclusive package with free SSL, CDN, daily backups, and a 30-day money-back guarantee across all plans, underpinned by a strong environmental ethos. The Pro and Premium plans extend these benefits further, offering better performance, free dedicated IPs, and additional security features, making it an attractive option for small businesses and green advocates.


Free domain

No

Yes, for the first year

Free SSL

Yes

Yes

Email hosting

No

Yes

Website builder

No

No

Staging environment

No

No

FTP & SFTP accounts

Yes

Yes

Git and SSH access

Yes

Yes

Free backup

Yes

Yes

Money back guarantee

No

Yes, 30 days
In some cases hosting providers offer different features based on various components like
a location.
As a result in rare cases the features mentioned here can differ from the ones you see on their websites.

Both providers support a range of users from beginners to experts with user-friendly website builders and WordPress staging areas. However, in terms of developer tools, both DigitalOcean and GreenGeeks offer robust options including SSH access, support for multiple programming languages, and Git for version control, thus appealing to developers looking for advanced capabilities.

Email services:

Email services at GreenGeeks offers unlimited email accounts across its plans, allowing users to set up email campaigns and manage their email hosting needs. In contrast, DigitalOcean does not provide dedicated email hosting services, which may necessitate additional third-party solutions for transactional email requirements. GreenGeeks’ comprehensive email offerings make it a practical choice for those needing a complete web hosting solution with built-in email capabilities.

Price

Looks at the cost-effectiveness and value for money of each platform.
Score Components:

  • Plan value (40%): What each pricing tier offers.
  • Transparency and clarity (30%): Clearness of pricing structures.
  • Flexibility of plans (20%): Range of options to suit different budgets.
  • Hidden costs (10%): Additional expenses not included in the plan.

8.7
8.6

🏆 Winner
DigitalOcean:
Exceptional scalability and advanced features at competitive pricing make DigitalOcean a preferred choice for various hosting needs.

Evaluating the pricing of plans among various hosting providers can be complex due to their differing pricing and renewal strategies. Additionally, certain plans require annual commitments, which adds to the difficulty of making comparisons. The prices listed are based on monthly commitments; plans requiring annual commitments are indicated. Additionally, although some providers offer identical plans for WordPress and shared hosting, we have created separate tables for each to enhance clarity.

Comparing the pricing plans of DigitalOcean and GreenGeeks reveals distinct offerings that cater to diverse needs. DigitalOcean’s plans start as low as $4/month for basic droplets in website hosting and VPS categories, making them highly affordable for entry-level users. GreenGeeks provides significant discounts for their initial term, with prices as low as $2.95/month for Lite plans, but higher renewal rates. DigitalOcean emphasizes transparent pricing and performance optimization with various VPS options, while GreenGeeks incorporates eco-friendly initiatives, such as 300% green energy match and tree planting, into their offerings. Both providers offer strong security features, free SSL certificates, and automatic backups, but the key difference lies in the range of specialization and pricing structure for each plan.

Basic Droplet $4/month

1 Website, 25GB Web Space, 1TB Bandwidth, 24/7 Support, Free SSL Certificate, Automatic Backups

Value for price:8.5

Lite $11.95/month

1 Website, Standard Performance, 50GB Web Space, Unmetered Transfer, 50 Email Accounts, Free WordPress Install and Migration, Auto Updates, Free SSL, Free Domain 1st Year, Free Backup, Free CDN, WP-CLI & SSH Access, Built-in Caching, Unlimited Databases, 300% Green Energy Match, 1 Tree Planted, 30-Day Money-Back Guarantee, Multi-user Access

Value for price:9.0

Cloudways Managed Hosting (Credit Only) N/A

Managed Infrastructure, No Restrictions on Plugins, No Visitor Cap, Built-in DDoS Protection, Free SSL Certificate, Automatic Backups, $100 Free Hosting Credits for New Users

Value for price:8.0

Pro $16.95/month

Unlimited Websites, Better Performance, Unlimited Web Space, Unmetered Transfer, Unlimited Email Accounts, Free WordPress Install and Migration, Auto Updates, Free SSL, Free Domain 1st Year, Free Backup, Free CDN, WP-CLI & SSH Access, Built-in Caching, Unlimited Databases, 300% Green Energy Match, 1 Tree Planted, 30-Day Money-Back Guarantee, Multi-user Access, On-demand Backups, WordPress Repair Tool

Value for price:8.8

N/A

Value for price:N/A

Premium $26.95/month

Unlimited Websites, Best Performance, Unlimited Web Space, Unmetered Transfer, Unlimited Email Accounts, Free WordPress Install and Migration, Auto Updates, Free SSL, Free Domain 1st Year, Free Backup, Free CDN, WP-CLI & SSH Access, Built-in Caching, Unlimited Databases, 300% Green Energy Match, 1 Tree Planted, 30-Day Money-Back Guarantee, Multi-user Access, On-demand Backups, WordPress Repair Tool, Free Dedicated IP, Free AlphaSSL ($99/yr Value), Object Caching (Memcached & Redis)

Value for price:8.7

Website Hosting Basic Droplet $4/month

1 Website, 25GB Web Space, 1TB Bandwidth, 24/7 Support, Free SSL Certificate, Automatic Backups

Value for price:8.5

Lite $11.95/month

1 Website, Standard Performance, 50GB Web Space, Unmetered Transfer, 50 Email Accounts, Free SSL, Free Domain 1st Year, Free Nightly Backup, Free CDN, Managed WordPress, Built-in Caching, Unlimited Databases, 300% Green Energy Match, 1 Tree Planted, 30-Day Money-Back Guarantee, Multi-user Access

Value for price:9.0

Premium Shared CPU Droplet $7/month

1 Website, Enhanced Memory, NVMe SSDs, 50GB Web Space, 2TB Bandwidth, 24/7 Support, Free SSL Certificate, Automatic Backups

Value for price:8.6

Pro $16.95/month

Unlimited Websites, Better Performance, Unlimited Web Space, Unmetered Transfer, Unlimited Email Accounts, Free SSL, Free Domain 1st Year, Free Nightly Backup, Free CDN, Managed WordPress, Built-in Caching, Unlimited Databases, 300% Green Energy Match, 1 Tree Planted, 30-Day Money-Back Guarantee, Multi-user Access, On-demand Backups, WordPress Repair Tool

Value for price:8.8

N/A

Value for price:N/A

Premium $26.95/month

Unlimited Websites, Best Performance, Unlimited Web Space, Unmetered Transfer, Unlimited Email Accounts, Free SSL, Free Domain 1st Year, Free Nightly Backup, Free CDN, Managed WordPress, Built-in Caching, Unlimited Databases, 300% Green Energy Match, 1 Tree Planted, 30-Day Money-Back Guarantee, Multi-user Access, On-demand Backups, WordPress Repair Tool, Free Dedicated IP, Free AlphaSSL ($99/yr value), Object Caching (Memcached & Redis)

Value for price:8.7

Secure Web Hosting N/A

Protection Against Cyber Attacks, DDoS Protection, VPS Hosting, Two-Factor Authentication, SSH Access, SSL Certificates, Automatic Backups

Value for price:8.0

N/A

Value for price:N/A

VPS (Various Plans)

Shared CPU Starts at $4/month, Dedicated CPU Starts at $42/month, Memory-Optimized Droplets Start at $84/month, Storage-Optimized Droplets Start at $131/month, Includes SSD Storage, Scalable Infrastructure, 24/7 Support, Free SSL Certificate, Automatic Backups

Value for price:8.7

N/A

Value for price:N/A

E-Commerce Hosting N/A

Managed Hosting for WooCommerce, Practically Unlimited Bandwidth, SSL Certificates, CDN

Value for price:8.3

RH-25 $34.95/month

60 GB SSD Disk Space, 600 GB Transfer, 25 cPanel Accounts, Free SSL Certificates, Free cPanel Migrations, Managed Support, 30-Day Money-Back Guarantee, 300% Green Energy Match, 1 Tree Planted

Value for price:8.0

N/A

Value for price:N/A

RH-50 $49.95/month

80 GB SSD Disk Space, 800 GB Transfer, 50 cPanel Accounts, Free SSL Certificates, Free cPanel Migrations, Managed Support, 30-Day Money-Back Guarantee, 300% Green Energy Match, 1 Tree Planted

Value for price:8.2

N/A

Value for price:N/A

RH-80 $69.95/month

160 GB SSD Disk Space, 1600 GB Transfer, 80 cPanel Accounts, Free SSL Certificates, Free cPanel Migrations, Managed Support, 30-Day Money-Back Guarantee, 300% Green Energy Match, 1 Tree Planted

Value for price:8.4

In some cases companies have different prices based on various components like a location.
As a result in rare cases the prices displayed here can differ from the ones you see on their websites.

Enterprise plans

For enterprise-level hosting, DigitalOcean offers dedicated and optimized VPS options that start at $42/month with scalable memory-optimized and storage-optimized droplets, catering to complex business needs. GreenGeeks’ reseller plans, which start at $19.95/month, provide significant allowances for storage and transfer, along

Digital Ocean vs Green Geeks: Ease of setup

Evaluates the ease of setting up and migrating websites on the hosting
platform.

Score Components:

  • Site migration (25%): Assesses whether the provider offers tools for site migration,
    either automated or manual, and whether these services are free or require a fee.
  • Admin panel usability (35%): Evaluates the type of admin panel provided, such as the
    standard cPanel or a custom solution, focusing on its accessibility and user-friendliness for both
    technical and non-technical users.
  • Setup features (20%): Examines the availability and ease of use of various setup
    features, including FTP accounts, file managers, email account setup, PHPMyAdmin, and easy CDN
    configuration.
  • Help center quality (20%): Measures the quality and accessibility of the provider’s
    help center resources, including articles and tutorials.

8.2
8.9

🏆 Winner
GreenGeeks:
A highly user-friendly and eco-conscious hosting provider.

Admin panel usability at GreenGeeks relies heavily on the standard cPanel, known for its intuitive interface and longstanding reputation. This makes it highly accessible for both beginner and experienced users. Actions like file management, database setup, and email configuration are simplified, aided by the straightforward icons and step-by-step guides within cPanel. Additionally, GreenGeeks offers automatic WordPress setup that makes the process even easier, requiring minimal user interaction. This combination supports non-technical users while also offering the advanced features that seasoned techies expect.

DigitalOcean takes a different approach with its Droplets and App Platform, offering much more flexibility. While not relying on cPanel, DigitalOcean provides customizable virtual machines that can be tailored to user needs. The hosting platform’s 1-Click Apps further simplifies setup, especially for popular applications like WordPress and Docker. This gives power users an edge, but might be a bit overwhelming for those who are new to web hosting. Cloudways, an offering from DigitalOcean, can act as a middle ground by providing a managed solution that takes care of most setups, still providing flexibility without the complexity.

Migration tools are fairly straightforward with both hosting providers. GreenGeeks offers a free WordPress migration service, making it easy for users to transfer their sites without much hassle. You simply request the migration, and their support team takes care of the rest. DigitalOcean’s approach involves more manual steps unless you opt to use Cloudways, which also offers a managed migration service. However, it lacks the automated, hassle-free migration that GreenGeeks offers freely.


The quality and accessibility of help center resources on both platforms are extensive but differ in ease of use. DigitalOcean provides a comprehensive library of documentation, tutorials, and a vibrant community for troubleshooting, which can be highly beneficial for those who prefer self-service options. Their support ticketing system and Cloudways’ 24/7 live chat offer additional layers of support. GreenGeeks, on the other hand, features a more tailored set of resources focused heavily on WordPress and cPanel, including hundreds of tutorials and 24/7 live chat, phone, and ticket support.

User management

Assesses the platforms’ capabilities in managing user roles, permissions, and
accessibility.

Score Components:

  • Role customization (40%): Flexibility in creating and defining user roles and
    permissions.
  • Ease of management (30%): User interface and tools for managing users.
  • Access control (20%): Effectiveness of access control measures for different user
    levels.
  • Scalability (10%): Ability to manage a growing number of users efficiently.

8.0
6.9

🏆 Winner: DigitalOcean: Offers comprehensive user management and flexible role assignments.

DigitalOcean and GreenGeeks provide robust user management features, but they approach roles and permissions differently. DigitalOcean delineates three specific roles: Owner, Biller, and Member, each with clearly defined permissions, allowing for precise access control tailored to varied needs. GreenGeeks, on the other hand, offers two roles: Collaborator and Client, granting necessary access but with fewer distinctions. This limited role definition might restrict the flexibility compared to DigitalOcean’s comprehensive role assignments.

DigitalOcean provides an intuitive user interface for managing team members. The “Invite Members” functionality is straightforward, and team owners can easily manage roles and see each member’s sign-in method. GreenGeeks requires navigating through the “Account Manager” and “My Profile” to manage users, involving several steps, which may impede efficiency. Despite this, inviting and managing users through pop-up screens is still quite user-friendly, making the process manageable.

Both platforms handle access control effectively, though DigitalOcean’s detailed roles offer more granular control. In DigitalOcean, team owners have full control over resources and billing, while members have defined access to specific resources, facilitating efficient management as the team grows. GreenGeeks supports multi-user access conveniently, enabling users to operate autonomously without sharing credentials. This is practical for teams but offers less control and monitoring visibility compared to DigitalOcean.

DigitalOcean user roles table:

Role Description Access highlights
Owner Full access to shared resources, billing, team settings. Can invite/change roles of team members, manage billing.
Biller Access to billing information only. Can view and manage billing details, but no resource or team settings access.
Member Full access to shared resources. Access to all shared resources but no billing or team settings access.

GreenGeeks user roles table:

Role Description Access highlights
Collaborator Access for collaboration and management. Can manage specific services assigned, good for developers.
Client General access for clients. Can access assigned services, practical for non-technical users.

Customer support

Evaluates the quality, availability, and scope of the customer support offered by the
hosting provider.

Score Components:

  • Support communication channels (30%): Measures the variety of customer support types
    provided (live chat, chatbot, email, phone, etc.)
  • Availability (20%): Assesses the availability hours for each channel, including 24/7
    support options.
  • Technical support quality (30%): Assesses whether the provider offers comprehensive
    technical support, including hardware upgrades (e.g., HDD to SSD), software installations, and web
    server configuration changes.
  • Enterprise support (20%): Checks if there are dedicated or priority support services
    for enterprise-level customers.

7.8
8.6

🏆 Winner GreenGeeks: Known for exceptional customer support and quick resolution times.


Phone support







Live chat support







Chatbot







Email/ticket support







Enterprise support
(dedicated agent, priority support)






GreenGeeks excels in customer support with 24/7 availability through multiple channels, including live chat, email, and phone. Their expert web hosting support team is highly rated for providing quick resolutions and exceptional service. Additionally, they offer extensive resources for self-help, such as a comprehensive knowledge base, blog resources, and video tutorials. They also provide free cPanel and WordPress migrations, which is beneficial for those switching hosting providers.

DigitalOcean offers comprehensive customer service with several support options, including email support, 24/7 online ticketing, and premium live chat. Their extensive documentation, community support, and tutorials help users troubleshoot and resolve common issues. Although they do not offer direct phone support, they provide a user-friendly control panel and affordable pricing plans. Despite some complaints about refund processes, DigitalOcean ensures a 99.99% uptime guarantee and robust security features.

Digital Ocean vs Green Geeks: User feedback

Digital Ocean
529 reviews reviews
4.6 out of 5 stars
Green Geeks
19 reviews
4 out of 5 stars

DigitalOcean consistently garners praise for its simplicity, user-friendly interface, and transparent pricing, making it ideal for both beginners and experienced developers. Users appreciate the straightforward setup, reliable performance, and excellent customer support, highlighting features like one-click deployment and robust documentation. However, there are some minor criticisms, including a limited variety of server configurations compared to larger providers and occasional slow customer support response times. Despite these drawbacks, DigitalOcean is highly regarded for its cost-effectiveness, ease of use, and overall reliability, particularly for small to medium-sized businesses and startups.

Users generally appreciate the hosting provider for its excellent customer support, fast and reliable performance, and user-friendly dashboard. The eco-friendly aspect of the service is also a significant plus for many users. However, there are recurring concerns regarding the pricing, which tends to increase after the initial years, and the performance during high-demand scenarios. Additionally, some users have experienced issues with strict resource usage policies and limited plans for specific hosting needs.

Digital Ocean vs Green Geeks: FAQ

Which platform is better suited for hosting WordPress websites?


GreenGeeks is better suited for hosting WordPress websites due to its comprehensive WordPress-specific features and ease of setup, making it an excellent choice for beginners. It offers free WordPress installation, migration, automatic updates, and extensive customer support. DigitalOcean also supports WordPress but is more geared towards developers who might need more customizable options.

Are both platforms suitable for beginners?


GreenGeeks is better suited for beginners due to its user-friendly cPanel interface, automated WordPress setup, and robust customer support. DigitalOcean, while powerful and highly customizable, can be slightly less intuitive for beginners and is better suited for users with some technical experience. GreenGeeks focuses on simplicity and ease of use, making it a more accessible option for those new to web hosting.

Which hosting service offers better security features?


DigitalOcean offers a robust suite of security features including advanced firewalls, SSL certificates, DDoS protection, and data encryption both at rest and in transit. While GreenGeeks also provides strong security measures like free SSL certificates, AI-powered WAF, and 24/7 network security, DigitalOcean’s comprehensive compliance certifications and additional security protocols make it the more secure hosting provider overall.

Which hosting service offers more scalability options for growing websites?


DigitalOcean excels in scalability with its elastic scaling capabilities through Droplets, allowing users to adjust resources on the fly without manual upgrades. It also offers load balancing and horizontal scaling options, providing seamless traffic distribution. In contrast, GreenGeeks offers plan upgrades but lacks detailed automated scaling options, making DigitalOcean the better choice for rapidly growing websites.

Which service is more suitable for hosting a high-traffic website?


DigitalOcean is more suitable for hosting high-traffic websites due to its high performance, scalability features, and globally distributed data centers. It provides a 99.99% uptime SLA and flexible compute options with SSD-based Droplets, making it ideal for managing heavy traffic and content-heavy sites. GreenGeeks, while reliable, doesn’t offer the same level of performance optimization and flexibility needed for high-traffic demands.

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