Hostmonster vs Liquid Web: Final verdict
Looking over HostMonster vs. Liquid Web, it’s clear why both hosts are so popular. They have both hosted millions of
websites that run on WordPress for decades, building up a loyal customer base.
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Liquid Web (Overall grade: 8.4)
specializes in high-end, managed hosting solutions, offering top-tier customer support and unparalleled uptime, which makes it ideal for performance-critical and complex websites, including high-traffic and eCommerce sites. Liquid Web’s comprehensive security measures, scalability options, and advanced features, such as support for multiple PHP versions, DDoS attack protection, and proactive monitoring, provide exceptional reliability and flexibility. However, these premium services come at a higher cost, which is justified by the enterprise-level support and robust security compliance, like HIPAA and PCI, appealing to businesses that need stringent data protections and are willing to invest in quality.
HostMonster (Overall grade: 7.4)
delivers a versatile and user-friendly hosting experience, particularly for beginners and small to medium-sized websites. It offers a wide array of essential features, such as a free domain for the first year, unmetered bandwidth, and a free drag-and-drop site builder, which make it suitable for users seeking affordability and simplicity. HostMonster’s security tools and commendable uptime add reliability, but users may encounter interface challenges and potential technical support limitations. Despite being less equipped for highly demanding environments, its cost-effective plans and extensive range of bundled services make it an attractive option for those looking for a straightforward, budget-friendly hosting solution.
 Overall grade:7.4 |
 Overall grade:8.4 |
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|---|---|---|
| Uptime and Availability | 8.5 | 9.2 |
| Hosting Performance | 4.8 | 7.7 |
| Hosting Security | 8.2 | 9.3 |
| Price | 7.8 | 8.0 |
| Hosting Features | 7.8 | 6.4 |
| Ease Of Setup | 7.7 | 8.7 |
| User Management | 6.3 | 8.3 |
| Customer Support | 7.9 | 9.4 |
| User feedback | 3.2/5 | 4.3/5 |
Hosting types offered
Both platforms provide a variety of hosting types, each designed to meet the different needs of users.
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|---|---|---|
| Shared hosting | ||
| Cloud hosting | ||
| WordPress hosting | ||
| Ecommerce hosting | ||
| VPS hosting | ||
| Dedicated hosting |
Although both offer a variety of hosting plans tailored to different needs, in
certain cases, one platform may prove to be more suitable.
Detailed comparison
Uptime and availability
Evaluates the average uptime statistics, uptime guarantee and overall availability of the hosting
provider
Score Components:
- Uptime percentage (30%): evaluates the uptime statistics in given period of time
- Uptime guarantee (20%): Assesses if the platform offers an uptime guarantee and
whether the actual uptime matches the promised guarantee. - General performance (25%): Evaluates how fast is the average response time and overall
it’s stability. - Responsiveness (10%): Adaptability to different devices and screen sizes.
- Availability (25%): Reflects the total downtime and number of outages.
8.5
9.2
🏆 Winner Liquid Web: Unparalleled uptime and top-tier customer support.
HostMonster delivers commendable uptime with only minor interruptions over extended use. Their load time outperforms average benchmarks, and they offer standard security features and 24/7 customer support. The money-back guarantee adds a layer of user confidence but the price increases after the first year.
Liquid Web boasts a solid 100% uptime guarantee with penalties for any downtime, supplemented by proactive monitoring and rapid hardware replacement. Their immediate response support and added protections like DDoS attack mitigation make it a dependable choice which edges out the competition. Their high-availability solutions and efficient customer support further establish their superiority in hosting services.
Which one has better hosting performance?
Score Components:
- Hosting speed (30%): This includes SSD quality, Load times, PageSpeed score ranges,
additional information on website speed, built-in plugins for performance enhancement, available caching
methods, and CPU/RAM options - CDN (20%): Considers whether CDN is available or not, whether it’s free or paid, and
the quality of the CDN service - Available data centers (30%): Evaluates the number of data centers and their locations
globally. - Scalibility (20%): Looks at whether elastic scaling is available, the process required
to scale (manual upgrade vs. automatic scaling), the presence of dedicated servers, and the costs
associated with scaling.
4.8
7.7
🏆 Winner
Liquid Web: Exceptional network speed and advanced security features.
When comparing the general performance of HostMonster and Liquid Web, the latter stands out. Liquid Web offers a 10 Gbps network and guarantees 100% network and power uptime, making it more reliable. HostMonster, while solid, provides standard performance across most plans and high performance only at the Pro level. Both host SSD storage, but Liquid Web includes NVMe storage options for superior speed. For caching, Liquid Web includes object caching with its Managed WooCommerce plans, enhancing performance. Both hosts provide free SSL certificates, but Liquid Web’s load times and data transfer capabilities outshine those of HostMonster. Moreover, Liquid Web uses AMD EPYC and Intel Xeon processors for better CPU performance.
Website Speed
Website speed is crucial, and Liquid Web excels with its 10 Gbps network and the use of high-end AMD EPYC and Intel Xeon processors. These components ensure fast data processing and superior website load times. Although HostMonster offers unmetered bandwidth and website space on most plans, Liquid Web’s NVMe storage delivers faster data access. Liquid Web also has better caching solutions through Object Cache Pro, included in certain plans, which drastically improves website performance.
Scalability
Scalability is another area where Liquid Web shines. It offers easy scalability with limited downtime, allowing users to upgrade or downgrade managed VPS services with minimal disruption. Liquid Web also provides free monthly autoscaling, ensuring that resources adapt to user needs automatically. It features dedicated servers with AMD EPYC and Intel Xeon processors, and while costs vary, Liquid Web’s autoscaling ensures efficient resource management. HostMonster, on the other hand, requires manual upgrades to higher-tier plans for improved performance, and it’s unclear about the cost or availability of dedicated servers.
Which one has better security features?
and regulatory requirements
Score Components:
- Technical security measures (40%): This includes encryption, firewalls, DDoS
protection, secure configurations, server monitoring, access control and availability of security addons
(e.g Sitelock security). - Operational security measures (30%): Encompasses data privacy, backups and data
redundancy. - Compliance and certifications (20%): Adherence to legal and regulatory requirements
(e.g., GDPR, HIPAA) and possession of certifications (e.g., ISO 27001, SOC 2). - Business and reliability (10%): Factors in the provider’s reputation, uptime
guarantees, and customer support.
8.2
9.3
🏆 Winner
Liquid Web: Higher overall score and comprehensive security features.
Both HostMonster and Liquid Web, have notable differences in their approaches to technical and operational
security, as well as in their compliance with regulations.
Technical security measures:
HostMonster provides comprehensive security tools, including SiteLock Security for daily vulnerability scanning and malware removal. It supports multiple PHP versions and allows customization through PHP.INI files. Liquid Web also supports various PHP versions and offers advanced protection with firewalls, VPN, and DDoS attack protection. Additionally, Liquid Web provides real-time intrusion detection with F5 AIP. Both services offer SSL certificates, but Liquid Web has more extensive firewall and server protection.
Operational security measures:
HostMonster includes two-factor authentication, hotlink protection, and SSH access for securing operations. It also ensures email security through Spam Assassin. Liquid Web features 24/7/365 on-site support and customizable web application firewalls. Its quarterly PCI scans and compliance assistance highlight robust operational security. HostMonster’s basic site security checklist emphasizes user-driven actions, whereas Liquid Web focuses on managed security services.
Compliance and certifications:
HostMonster complies with GDPR and supports PCI compliance, ensuring the protection of EU residents’ data. Liquid Web adheres to GDPR through EU-US and Swiss-US Privacy Shield certifications, and it offers HIPAA compliant solutions for healthcare-related hosting. Both hosts provide necessary certifications and policies to meet diverse regulatory requirements, but Liquid Web also includes HITECH certification, making it a more versatile choice for compliance.
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|---|---|---|
SSL certificate |
Available |
Available |
Additional security features |
Two-Factor Authentication, SSH, SiteLock |
Firewalls, VPN, DDoS Protection, Intrusion Detection System |
PHP versions |
Supports PHP 5 |
Supports multiple versions |
GDPR compliance |
Yes |
Yes |
HIPAA compliance |
Not specified |
Yes |
PCI compliance |
Yes |
Yes |
Hosting features
Score Components:
- Domains (20%): Assesses the availability of a free domain, domain purchase options, and
pricing - Email (15%): Considers if the provider offers full email hosting, or is reselling
third-party service, and if the email is only transactional or not - Website builder (15%): Checks if website builder is available, and it’s user
friendliness and overall the level of customization allowed. - Staging environment (20%): Determines if a staging environment is available, allowing
for testing changes before going live. - FTP & SFTP accounts (10%): Evaluates if and how easily users can access FTP and
SFTP accounts - Git and SSH access (20%): Assess whether Git is integrated into the hosting service and
if SSH access is provided
7.8
6.4
🏆 Winner HostMonster: A versatile hosting provider ideal for a range of user needs with comprehensive feature offerings.
Both HostMonster and Liquid Web cater to different aspects of web hosting, each with its advantages that might appeal to various users. HostMonster offers a free drag and drop site builder, making it a user-friendly option for beginners and non-developers who want a straightforward way to build a website. Additionally, HostMonster includes a free domain for the first year, which could be a significant perk for those looking to start a new website. On the other hand, Liquid Web offers fully managed hosting solutions with high availability, which ensures a robust and secure environment for more extensive, complex web applications. While HostMonster excels in its wide array of bundled features, Liquid Web stands out for advanced managed services and compliance solutions like HIPAA or PCI requirements, appealing to businesses needing stringent data protections.
One key difference is Liquid Web’s assistance in picking the right hosting plan and proactive management, which might be more suited for businesses requiring a hands-off approach and higher reliability. Conversely, HostMonster offers unlimited disk storage and domain hosting along with extensive support for international domain names and various multimedia features. Liquid Web’s VMware Private Cloud and managed VPS hosting provide scalable solutions with options like dedicated IP address and DDoS protection. Though they do not explicitly mention a free domain, their high-performance options cater to businesses with critical uptime and high security needs. In contrast, HostMonster’s offering of unlimited email, subdomains, and extensive script installations like WordPress and Joomla cater more towards users looking for flexibility and ease of use at an affordable price point.
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Free domain |
Yes, for the first year |
No |
Free SSL |
Yes |
Yes |
Email hosting |
Yes |
Yes |
Website builder |
Yes |
No |
Staging environment |
No |
Yes |
FTP & SFTP accounts |
Yes |
Yes |
Git and SSH access |
Yes |
Yes (implied by root access) |
Free backup |
Yes |
No |
Money back guarantee |
No |
Yes |
Both providers support a range of users from beginners to experts with user-friendly website builders and WordPress staging areas. However, in terms of developer tools, both HostMonster and Liquid Web offer robust options including SSH access, support for multiple programming languages, and Git for version control, thus appealing to developers looking for advanced capabilities.
Email services:
Both HostMonster and Liquid Web provide extensive email hosting services. HostMonster supports unlimited POP3 and IMAP email accounts with secure access and multiple webmail solutions, providing flexibility and ease for different user needs. They also offer unlimited forwarding email accounts, which is beneficial for redirecting emails to other addresses. On the other hand, Liquid Web includes standard email hosting with additional support for services like Google Workspace or Microsoft 365, suitable for businesses seeking integrated productivity tools. However, transactional email capabilities and detailed limitations are not explicitly mentioned for either provider, so users might need to consult further depending on specific email campaign or transactional email needs.
Price
Score Components:
- Plan value (40%): What each pricing tier offers.
- Transparency and clarity (30%): Clearness of pricing structures.
- Flexibility of plans (20%): Range of options to suit different budgets.
- Hidden costs (10%): Additional expenses not included in the plan.
7.8
8.0
🏆 Winner
Liquid Web: Offering advanced features and flexible plans suited for a variety of hosting needs.
Evaluating the pricing of plans among various hosting providers can be complex due to their differing pricing and renewal strategies. Additionally, certain plans require annual commitments, which adds to the difficulty of making comparisons. The prices listed are based on monthly commitments; plans requiring annual commitments are indicated. Additionally, although some providers offer identical plans for WordPress and shared hosting, we have created separate tables for each to enhance clarity.
In comparing HostMonster and Liquid Web, the former focuses on affordability with straightforward shared hosting plans, ranging from $12.99 to $33.99 per month depending on the term length. HostMonster’s plans include essential features such as unmetered bandwidth, free SSL certificates, and a free domain registration, with automated backups available only in higher-tier plans. Liquid Web, on the other hand, provides a variety of managed hosting solutions, including WooCommerce, WordPress, VPS, and cloud dedicated servers. Although Liquid Web’s plans start at a higher price point, they offer more extensive features such as higher storage capacities, increased bandwidth, and advanced support options. Liquid Web’s plans cater to those needing scalable, high-performance hosting solutions with robust security features and proactive monitoring.
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| N/A |
Spark $21
1 site, 15GB storage, 2TB bandwidth, 10 PHP workers/site, free SSL, proactive monitoring. Value for price:8.0
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| N/A |
Spark+ $43
3 sites, 25GB storage, 2.5TB bandwidth, 15 PHP workers/site, free SSL, proactive monitoring. Value for price:8.2
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| N/A |
Maker $47.85 for 3 months, then $87
5 sites, 40GB storage, 3TB bandwidth, 20 PHP workers/site, free SSL, proactive monitoring. Value for price:8.3
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| N/A |
Designer $54 for 3 months, then $120
10 sites, 60GB storage, 4TB bandwidth, 20 PHP workers/site, free SSL, proactive monitoring. Value for price:8.4
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| N/A |
Builder $73.80 for 3 months, then $164
25 sites, 100GB storage, 5TB bandwidth, 30 PHP workers/site, free SSL, proactive monitoring. Value for price:8.6
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| N/A |
Producer $147.60 for 3 months, then $328
50 sites, 300GB storage, 5TB bandwidth, 40 PHP workers/site, free SSL, proactive monitoring. Value for price:8.5
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| N/A |
Executive $270.90 for 3 months, then $602
100 sites, 500GB storage, 10TB bandwidth, 50 PHP workers/site, free SSL, proactive monitoring. Value for price:8.3
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| N/A |
Enterprise $492.75 for 3 months, then $1095
250 sites, 800GB storage, 10TB bandwidth, 60 PHP workers/site, free SSL, proactive monitoring. Value for price:8.0
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Basic Plan $12.99
1 website, 50GB storage, unmetered bandwidth, 5 email accounts, free SSL, free domain. Value for price:7.2
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N/A |
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Plus Plan $17.99
Unlimited websites, unmetered storage, unmetered bandwidth, unlimited email accounts, free SSL, 1 domain SpamExperts. Value for price:7.8
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N/A |
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Choice Plus Plan $19.99
Unlimited websites, unmetered storage, unmetered bandwidth, unlimited email accounts, free SSL, 1 domain SpamExperts, CodeGuard basic backup for 1 year. Value for price:8.0
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N/A |
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Pro Plan $33.99
Unlimited websites, unmetered storage, unmetered bandwidth, unlimited email accounts, high performance, premium SSL, 2 domain SpamExperts, automated backups. Value for price:8.2
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N/A |
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| N/A |
Intel Xeon E-2356G $159
6 cores, 16GB RAM, 480GB SSD RAID-1, 10TB bandwidth, Linux, free SSL, proactive monitoring. Value for price:8.6
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| N/A |
Intel Xeon E-2356G $199
6 cores, 32GB RAM, 960GB SSD RAID-1, 10TB bandwidth, Linux, free SSL, proactive monitoring. Value for price:8.8
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| N/A |
Intel Xeon E-2356G $249
6 cores, 64GB RAM, 1.92TB SSD RAID-1, 10TB bandwidth, Linux, free SSL, proactive monitoring. Value for price:8.9
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Enterprise plans
HostMonster’s Pro Plan ($33.99 per month) provides an all-inclusive shared hosting experience, including automated backups, free domain privacy, and a dedicated IP. It is ideal for enterprises seeking affordable, scalable solutions. Liquid Web’s comprehensive suite including the Enterprise Managed WooCommerce Hosting ($492.75 per month, $1095 after 3 months) or the Executive Managed WordPress Hosting plan ($270.90 per month, $602 after 3 months), offers significant storage, bandwidth, and advanced features such as proactive monitoring, providing robust support for enterprise-level needs.
Hostmonster vs Liquid Web: Ease of setup
platform.
Score Components:
- Site migration (25%): Assesses whether the provider offers tools for site migration,
either automated or manual, and whether these services are free or require a fee. - Admin panel usability (35%): Evaluates the type of admin panel provided, such as the
standard cPanel or a custom solution, focusing on its accessibility and user-friendliness for both
technical and non-technical users. - Setup features (20%): Examines the availability and ease of use of various setup
features, including FTP accounts, file managers, email account setup, PHPMyAdmin, and easy CDN
configuration. - Help center quality (20%): Measures the quality and accessibility of the provider’s
help center resources, including articles and tutorials.
7.7
8.7
🏆 Winner Liquid Web: Offers a more comprehensive hosting experience with full management services and extensive support.
HostMonster utilizes the standard cPanel, which is widely recognized for its user-friendly interface and accessibility. Both technical and non-technical users can benefit from its intuitive design, making it easy to manage various aspects of their hosting environment. Features like 1-Click WordPress Install and free site builders significantly lower the technical barrier for beginners. With the instant setup and a getting started guide, new users can quickly come up to speed.
Liquid Web, on the other hand, focuses on providing a more tailored experience with assistance in choosing the best hosting plan and proactive management. The control panel at Liquid Web is more geared toward advanced users looking for full management of complex hosting environments. Their support for server and OS updates and 24/7 human support make it a practical choice for businesses that need managed services. Despite the focus on complex solutions, their interface remains accessible and straightforward for users who require these advanced features.
When it comes to migration tools, HostMonster offers free site migration services as part of their package, making it accessible for users looking to transfer their site without incurring extra costs. The process is straightforward and is supported by thorough guides and support. Liquid Web also provides site, store, or application migration; the service is much more hands-on and designed to accommodate complex environments. Their migration assistance is equally comprehensive, ensuring a smooth transition.
HostMonster offers a comprehensive help center filled with articles, guides, and video tutorials that cover a wide array of topics. Support is available 24/7 via phone and chat, making it easy for users to get immediate assistance. Liquid Web boasts an industry-leading knowledge base with regularly updated articles, tutorials, and step-by-step solutions for common issues. Their support includes a 59-second response guarantee for phone and chat inquiries, providing users with rapid assistance. Both hosting providers have strong help centers, but Liquid Web’s in-depth resources and response times give it an edge.
User management
accessibility.
Score Components:
- Role customization (40%): Flexibility in creating and defining user roles and
permissions. - Ease of management (30%): User interface and tools for managing users.
- Access control (20%): Effectiveness of access control measures for different user
levels. - Scalability (10%): Ability to manage a growing number of users efficiently.
6.3
8.3
🏆 Winner Liquid Web: Liquid Web offers a comprehensive user management experience with detailed roles and permissions via Plesk.
When comparing HostMonster and Liquid Web in terms of user management, the differences become evident. HostMonster utilizes a modified version of cPanel, which generally includes basic user account and permission management capabilities. However, specific details about these features are not provided. On the other hand, Liquid Web uses Plesk which offers a more detailed and flexible approach. Plesk allows administrators to create, edit, and delete user accounts with ease and provides predefined roles that can be customized. Liquid Web’s Plesk supports more nuanced control of user permissions and roles, making it more suitable for complex environments.
Both platforms provide tools and interfaces designed to facilitate user management, but the experience differs. HostMonster’s modified cPanel interface is familiar to many users, offering standard user management features through a traditional layout. Liquid Web’s Plesk, however, provides a more modern and intuitive interface with centralized access to user settings and roles. Plesk’s layout categorizes user roles and permissions distinctly, ensuring that administrators can manage and monitor users efficiently.
Access control and managing an increasing number of users are critical aspects of user management. HostMonster’s capabilities are inferred to be basic yet functional, suitable for less complex user scenarios. Liquid Web’s Plesk, with its predefined roles and the ability to create additional roles, offers a more scalable solution. The platform ensures effective access control through its detailed role-based permissions, which can cater to growing user bases without compromising on security or functionality.
Liquid Web User Roles Table:
| Role | Description | Access highlights |
|---|---|---|
| Administrator | Full access to Plesk control panel and server management functions | Capable of configuring all settings and managing server resources |
| Webmaster | Manages most aspects of the subscriptions, without access to user/role management | Can create sites and configure services like DNS, mail, and FTP |
| Application User | Limited access tailored for specific application management | Restricted to interacting with specified applications |
| Accountant | Views subscription details without modification rights | Limited to viewing financial details and reports |
Customer support
hosting provider.
Score Components:
- Support communication channels (30%): Measures the variety of customer support types
provided (live chat, chatbot, email, phone, etc.) - Availability (20%): Assesses the availability hours for each channel, including 24/7
support options. - Technical support quality (30%): Assesses whether the provider offers comprehensive
technical support, including hardware upgrades (e.g., HDD to SSD), software installations, and web
server configuration changes. - Enterprise support (20%): Checks if there are dedicated or priority support services
for enterprise-level customers.
7.9
9.4
🏆 Winner Liquid Web: Liquid Web provides extensive customer service with rapid response times and superb support features.
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Phone support |
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Live chat support |
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Chatbot |
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Email/ticket support |
||
Enterprise support (dedicated agent, priority support) |
Both HostMonster and Liquid Web offer a range of customer support options, but there are some key differences. HostMonster provides 24/7 technical support via phone and live chat, with additional support available through tickets and email. They also offer a knowledgebase for self-help and include SSL certificates and a free domain name for one year with their hosting plans. HostMonster has a commendable 30-day money-back guarantee and supports international domain names.
Liquid Web stands out with their guaranteed 59-second initial response time for phone and chat support and a 59-minute response time for helpdesk requests. They offer 24/7/365 support and specialized teams for both Windows and Linux users. Liquid Web also provides proactive monitoring, migration assistance, and a high Net Promoter Score, indicating strong customer satisfaction. Additionally, they offer dedicated account management and a 100% network and power uptime SLA. Liquid Web’s comprehensive support features make it an excellent choice for users needing reliable and immediate assistance.
Hostmonster vs Liquid Web: User feedback
HostMonster receives mixed reviews from users, with positive feedback highlighting its affordable pricing, reliable uptime, and quick website loading times. Users also appreciate the extensive range of features such as addons for security, easy integration with MySQL, and a generally good customer service experience. However, many users find the user interface to be difficult to navigate, particularly for non-technical individuals, and note that technical support can be inconsistent, often more focused on sales than solving issues. Additionally, unexpected costs and technical limitations like frequent PHP updates and challenges with deploying large applications have also been pointed out as significant drawbacks.
Customer feedback for this hosting provider is mixed, with significant polarization in user experiences. While some have praised the company for its reliable uptime, exceptional support, and proactive monitoring, others have experienced severe dissatisfaction due to frequent downtimes, unresponsive customer service, and unethical billing practices. Long-term customers, in particular, have noted a sharp decline in service quality and support efficiency, attributing it to recent management changes. Despite positive reviews highlighting excellent technical support and overall reliability, a growing number of users advise against using this provider due to these negative aspects.
Hostmonster vs Liquid Web: FAQ
Which platform is better suited for hosting WordPress websites?
HostMonster is better suited for hosting WordPress websites as it includes WordPress-specific features such as WP Pro for enhanced server resources and support. Liquid Web does not offer WordPress-specific hosting plans, making HostMonster a more tailored choice for WordPress users.
Which hosting service offers better security features?
Liquid Web offers better security features compared to HostMonster by providing advanced protection with firewalls, VPN, DDoS attack protection, and real-time intrusion detection. HostMonster offers standard security tools like SiteLock Security and supports multiple PHP versions for customization, but Liquid Web’s comprehensive security measures stand out.
Which hosting service offers more scalability options for growing websites?
Liquid Web offers more scalability options for growing websites with easy scalability, free monthly autoscaling, and options for dedicated servers with AMD EPYC and Intel Xeon processors. HostMonster requires manual upgrades to higher-tier plans for improved performance, making Liquid Web a more flexible option.
Which platform offers better customer support?
Liquid Web offers better customer support with a guaranteed 59-second response time for phone and chat support, 24/7/365 assistance, and dedicated account management. HostMonster also provides 24/7 support via phone and chat, but Liquid Web’s rapid response times and specialized teams give it an edge.
How do the providers handle email hosting and what features are included?
Both HostMonster and Liquid Web provide extensive email hosting services. HostMonster supports unlimited POP3 and IMAP email accounts with secure access and offers unlimited forwarding email accounts. Liquid Web includes standard email hosting and supports integration with services like Google Workspace or Microsoft 365, suitable for businesses requiring integrated productivity tools.
The making of this blog
We followed a clear, step-by-step process to write and research this article.
