Inmotion Hosting vs Web.com: guide for 2024

Final verdict

Comparing InMotion vs. Web.com, we see significant differences in their offerings and performance.

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  InMotion Hosting (Overall grade: 8.4)
  
  
  InMotion Hosting excels in providing a wide array of hosting options including cloud hosting, VPS hosting, and WordPress hosting, with a strong focus on performance and security. Its standout features include UltraStack Technology and NVMe SSD storage, promising up to 20x faster speeds, and a consistent 99.99% uptime. This provider also offers robust security measures such as DDoS protection and automatic malware detection, backed by impressive compliance offerings. The user experience is further enhanced by a comprehensive cPanel interface, free site migration tools, and 24/7 support. However, some users find the interface complex, and there are concerns about server speed on lower-tier plans. Despite these drawbacks, InMotion Hosting is ideal for high-traffic and multimedia websites, delivering substantial value for various hosting needs.
  
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  Web.com (Overall grade: 7.3)
  
  
  Web.com is geared towards small and medium-sized businesses, offering shared and WordPress hosting with attractive introductory pricing. Its features include a drag-and-drop website builder, unmetered bandwidth, and business email services, making it accessible for users with limited technical skills. The hosting service ensures a 99.9% uptime and provides basic security measures such as multiple types of SSL certificates and SiteLock for malware protection. While the platform’s custom admin panel is user-friendly and centralized, it may require a learning curve for some. However, Web.com falls short on advanced performance metrics and lacks detailed scalability options compared to InMotion. Additionally, the tiered plans might limit growth potential for businesses. Overall, Web.com offers solid, reliable hosting but is best suited for smaller-scale operations.
  

Hosting types offered

Both platforms provide a variety of hosting types, each designed to meet the different needs of users.

Although both offer a variety of hosting plans tailored to different needs, in
certain cases, one platform may prove to be more suitable.

Detailed comparison

🏆 Winner InMotion Hosting: Offers highly dependable uptime and a platform built for high performance.

InMotion Hosting showcases strong performance with its hosting plans. Shared hosting had a perfect uptime record in 2022, while VPS claims 99.99% uptime and dedicated servers boast 99.999%. The managed WordPress hosting plan further maintains a 99.99% uptime with features like NVMe SSDs and advanced caching, ensuring seamless operations for users.

Web.com offers a solid 99.9% uptime guarantee backed by a Service Level Agreement. The service is reliable, with actual uptime hitting 99.83% over a month. Enhanced by unmetered bandwidth and advanced SSL security, it is a reliable choice. Despite this, InMotion Hosting edges out with better historical uptime data and higher performance metrics, making it the preferred choice.

🏆 Winner InMotion: Exceptional hosting performance with ultra-fast website speeds and higher customer satisfaction.

When comparing the general performance of InMotion Hosting and Web.com, several key areas stand out. InMotion utilizes UltraStack Technology and NVMe SSD storage, aiming to provide up to 20x faster speeds. It guarantees an impressive 99.99% uptime. It also includes advanced caching methods and offers multiple data centers in the USA and Europe. On the other hand, Web.com focuses on faster server response times with a 70% improvement, an upgrade to PHP 8.0 and MySQL 8, and guarantees a 99.9% uptime. Although it lacks detailed info on advanced caching or data center locations, it offers unmetered bandwidth.

Website Speed

InMotion Hosting stands out for its focus on speed, featuring UltraStack Technology, NVMe SSD storage, and advanced caching, which together promise up to 20x faster website speeds. It also offers object caching to further improve load times. Web.com, while implementing upgrades like PHP 8.0 and OPcode Cache to enhance content display and loading times, does not match InMotion’s detailed speed technologies. InMotion’s advanced infrastructure edges out Web.com’s in delivering consistently faster website experiences.

Scalability

InMotion Hosting provides a variety of flexible plans ranging from shared hosting to dedicated servers, allowing businesses to scale as they grow. The multiple data centers and high-performance VPS options offer elastic scalability. The cost of scaling starts at $2.99/mo for shared hosting, going up to $35.00/mo for dedicated servers. For Web.com, scalability supports more than 99.5% of bandwidth demands, but detailed information on plan upgrades or dedicated servers is not provided.

🏆 Winner InMotion Hosting: InMotion Hosting offers a robust set of security features along with a variety of compliance measures to ensure comprehensive data protection.

Both InMotion Hosting and Web.com, have notable differences in their approaches to technical and operational
security, as well as in their compliance with regulations.

Technical security measures:

InMotion Hosting provides free SSL certificates with all plans and offers DDoS protection through Corero, automatic malware detection, and a Modsec Firewall for added defense. In contrast, Web.com offers multiple types of SSL certificates suitable for different needs, malware scanning and removal with SiteLock, and enhanced loading times using OPCache and CDN. Both support PHP 8 — InMotion even supports PHP 7 — but the inclusion of diversified SSL types at Web.com gives it some versatility advantage for specific use cases.

Operational security measures:

InMotion Hosting’s security measures encompass automatic backups with Backup Manager, Secure Shell (SSH) access, and spam protection tools. They also offer Hack & Malware Protection across all plans. Web.com supports these operational needs with SiteLock for malware scanning and protection, CodeGuard for backups, and unmetered bandwidth with a 99.9% uptime guarantee. Additionally, Web.com guarantees automatic WordPress updates, which simplifies maintaining security patches.

Compliance and certifications:

Both InMotion Hosting and Web.com are GDPR compliant, ensuring the protection of personal data. InMotion Hosting goes a step further with CCPA compliance and has policies for DMCA, trademark violations, and doxxing. For PCI compliance, InMotion Hosting offers guidance but does not provide scans, while Web.com includes PCI compliance scanning through SiteLock solutions.

🏆 Winner
InMotion Hosting: Offers a robust suite of features, catering to diverse hosting requirements.

When comparing InMotion Hosting and Web.com, both offer distinctive benefits tailored to a range of users. InMotion Hosting includes a highly intuitive cPanel, making website management simpler for users with varied levels of technical know-how. It also ensures seamless customization through the Softaculous Application Installer, allowing for easy installation of web applications. Additionally, its free SSL certificates and unlimited bandwidth are significant advantages, especially for users prioritizing security and high performance. Moreover, InMotion provides automatic backups and advanced caching, critical for maintaining data integrity and enhancing site speed. Web.com’s standout feature is its drag-and-drop website builder, which is particularly user-friendly for those without coding skills. One potential limiting factor is their tiered plans, where features like storage and FTP accounts vary by level, potentially affecting scalability for growing businesses.

InMotion shines with its unparalleled developer tools, including support for Python, Node.JS, Ruby, and GIT version control, making it an excellent choice for developers and more tech-savvy users. Its multiple data centers ensure better redundancy and performance, a feature critical for businesses aiming for wider geographic reach. Conversely, Web.com’s significant offers like a free domain and SSL certificate for the first year are appealing for startups and small businesses looking to minimize initial costs. However, the lack of explicit mention of SFTP and SSH access in Web.com’s plans may be a drawback for users requiring secure and encrypted server management. Though both providers offer 24/7 support, InMotion stands out with its comprehensive security suite, including hack protection, DDoS prevention, and malware protection, ensuring a secure hosting environment.

Email services:

InMotion Hosting provides email creation and management services that cater to business needs, allowing users to set up professional email addresses and manage them efficiently. Web.com also offers business email services as part of its plans, facilitating the establishment of professional communication channels. However, neither provider explicitly mentions specialized transactional email capabilities in their standard plans. To figure out the limits on sending email campaigns, users may need to contact the providers directly for detailed information.

🏆 Winner
Web.com: Web.com offers extensive features and generous introductory pricing for new users.

Evaluating the pricing of plans among various hosting providers can be complex due to their differing pricing and renewal strategies. Additionally, certain plans require annual commitments, which adds to the difficulty of making comparisons. The prices listed are based on monthly commitments; plans requiring annual commitments are indicated. Additionally, although some providers offer identical plans for WordPress and shared hosting, we have created separate tables for each to enhance clarity.

Comparing the pricing plans of InMotion Hosting and Web.com reveals notable differences. InMotion offers various hosting tiers, such as shared and VPS hosting, with prices starting from $3.19 per month for shared hosting. Their WordPress hosting starts from $3.69 per month and offers extensive premium themes and plugins. Meanwhile, Web.com has attractive introductory prices, with shared hosting starting at $2.95 per month and WordPress hosting at $2.75 per month for the first year, though renewal rates are higher. Both providers include features like free domains and SSL certificates, but Web.com’s plans generally feature fewer websites and less storage.

Enterprise plans

InMotion Hosting offers a range of enterprise plans, such as VPS and dedicated hosting starting at $14.99 per month and $35.00 per month, respectively. These plans provide high-availability servers, configurable options, and enhanced security. Web.com does not offer distinct enterprise-level plans, focusing more on small to mid-range business needs with their shared and WordPress hosting plans.

🏆 Winner InMotion Hosting: Best overall for ease of setup and migration, with extensive support resources.

InMotion Hosting provides users with a cPanel interface that is both user-friendly and accessible for all skill levels. The control panel is designed to be intuitive, offering a seamless experience even for those who are not technically inclined. The availability of a demo version helps new users familiarize themselves with the various functionalities, ensuring they can manage their hosting effortlessly. The cPanel’s features such as one-click installs make it easier to add popular web applications without any hassle, which enhances the user experience significantly.

Web.com, on the other hand, offers a custom admin panel tailored to provide a centralized dashboard. This includes a drag-and-drop website builder integrated within their hosting packages. While the interface is generally user-friendly and straightforward, it may require a bit of a learning curve for users who are accustomed to standard cPanel layouts. Nevertheless, it offers easy management for domain monitoring, email account setup, and performance analytics, catering well to both novice and seasoned users.

When it comes to migration tools, InMotion Hosting stands out by providing free site migration tools secured with a cPanel backup. This ensures that users can transfer their websites with minimal downtime and maximal efficiency. For more complex migrations, their Launch Assist service handles the transfer of all files and databases, making it an excellent choice for users looking to move their sites smoothly. Web.com also offers migration tools, but the extent of automation and efficiency might not match that of InMotion Hosting, and there isn’t explicit information on whether these services are free or paid.

Evaluating the quality and accessibility of help center resources, InMotion Hosting offers a comprehensive support center featuring step-by-step education channels, community forums, and 24/7 U.S.-based support via various channels. They also provide specialized WordPress tutorials and managed hosting services. Meanwhile, Web.com provides knowledge base articles, online resources, and 24/7 product support through multiple channels. Both platforms ensure users receive robust assistance, but InMotion Hosting has a slight edge due to its more extensive and user-centric offerings.

🏆 Winner
InMotion Hosting: Superior user management capabilities for diverse website needs.

InMotion Hosting excels in creating and managing WordPress user roles, offering a range of roles from administrators to subscribers, which caters to different levels of engagement and access. You can customize these roles via the User Role Editor plugin or WP-CLI, allowing detailed control over capabilities and permissions. Web.com, while offering administrative and technical roles, lacks the flexibility of InMotion Hosting. It restricts the number of roles and limits user permissions to primarily management and technical functions. Thus, InMotion Hosting provides a more comprehensive solution for specific user roles and permissions within WordPress.

In terms of user interface and tools provided for managing users, InMotion Hosting utilizes the native WordPress interface, complemented by plugins like User Role Editor and WP-CLI, which streamline user management and customization. Web.com employs its Account Manager interface for adding, editing, and controlling user roles. While efficient for basic user management tasks, Web.com’s user interface is comparatively limited and less intuitive than the feature-rich WordPress interface offered by InMotion Hosting.

Access control and scalability also favor InMotion Hosting. Through WordPress and WP-CLI, users can set precise control measures, manage growing user bases, and handle complex access requirements. The ability to create custom roles and assign them specific capabilities is a critical advantage. Web.com’s two primary roles—inclusive of admin and technical contacts—can manage access and billing but lack the granularity of control found in InMotion’s WP-CLI or WordPress plugin capabilities. Thus, InMotion is better suited for handling a larger and more diverse user base efficiently.

InMotion Hosting user roles table:

Web.com user roles table:

🏆 Winner InMotion Hosting: Offers extensive customer service and support options with a focus on customer satisfaction.

InMotion Hosting takes the lead with comprehensive customer support, including 24/7 phone and live chat support, email, and a detailed knowledge base. They ensure immediate help through responsive agents and a vast range of support features such as a support ticket system and community support forums. Their U.S.-based customer service team is available to assist around the clock, even providing managed hosting and smooth website transfers.

Web.com provides reliable support options with 24/7 technical assistance and multiple contact methods including phone, email, and live chat. Their business consultants are available during extended hours on weekdays, while general inquiries can be handled through an additional phone number. The online help center offers supportive knowledge base articles, though the lack of enterprise support is a notable difference compared to InMotion Hosting.

User feedback

InMotion Hosting receives mixed reviews from users, highlighting several strengths and weaknesses. Customers appreciate the variety of hosting plans, transparent pricing, robust uptime, and exceptional customer support. On the downside, some users experience slow servers on lower-tier plans and encounter long waiting times for customer support. Additionally, the platform’s user interface has received criticism for being somewhat difficult to navigate, and there are concerns about service outages and higher prices for premium features.

The hosting provider offers a comprehensive solution for purchasing domain names, hosting, and website building, making it highly convenient for users managing multiple domains and websites. Users appreciate the convenience of having all services bundled together, but some express concerns about the limitations on hosting unlimited domains and the cost associated with individual website software. Overall, the service is satisfactory and well-rated, though there is room for improvement in accommodating users with extensive hosting needs.

FAQ