Interserver vs Namehero: guide for 2024

Final verdict

Looking over InterServer vs. NameHero, both hosting providers offer strong features but cater to slightly different needs and preferences.

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  InterServer (Overall grade: 8.1)
  
  
  focuses on providing essential hosting services with unlimited resources, various hosting types such as shared, VPS, and dedicated hosting, and a strong commitment to speed and reliability. Their use of cPanel, DirectAdmin, and Plesk for user management, as well as a free Cloudflare CDN, and multiple caching methods, bolster their performance. However, their performance lags slightly behind NameHero, with slower server response times and limited advanced features like SSH access. InterServer’s strength lies in high-traffic, multimedia websites, and agencies managing multiple projects, complemented by excellent 24/7 support.
  
• 
  NameHero (Overall grade: 8.2)
  
  
  stands out with superior support, faster server performance, and a more comprehensive security suite, making it a better choice for ecommerce sites and high-traffic websites. With features like NVMe storage, LiteSpeed caching, guaranteed 99.9% uptime, and a user-friendly interface, NameHero delivers impressive speed and reliability. Their multiple host plans cater to various needs, and their enhanced security measures, including DDoS protection and real-time malware scanning, provide robust protection. While NameHero has higher renewal prices and occasional interface hiccups, its overall value, performance, and customer satisfaction rates make it an excellent choice for versatile and secure web hosting.
  

Hosting types offered

Both platforms provide a variety of hosting types, each designed to meet the different needs of users.

Although both offer a variety of hosting plans tailored to different needs, in
certain cases, one platform may prove to be more suitable.

Detailed comparison

🏆 Winner NameHero: Outstanding performance and availability features.

NameHero stands out with a guaranteed 99.9% uptime and solid performance metrics. The server response time of 320ms and a fully loaded time of 1.2 seconds contribute to their overall performance grade of 99%. With LiteSpeed servers and NVMe storage, they offer fast and reliable hosting.

InterServer also guarantees 99.9% uptime, partnering with Cloudflare for enhanced reliability. Their long-term performance shows a 99.99% uptime with an average server response time of 662ms. Features like route optimization and InterShield Security bolster their service, but their score is slightly lower.

🏆 Winner InterServer: High-performance hosting with exceptional speed and reliability.

When it comes to hosting performance, InterServer stands out with its ultra-fast web servers, SSD caching, and a robust 10GB Cisco network, ensuring excellent load times. They also utilize multiple caching methods and offer a free Cloudflare CDN. This beats NameHero’s combination of AMD EPYC CPUs, NVMe storage, and LiteSpeed caching. While both guarantee 99.9% uptime, InterServer’s multiple data centers and route-optimized network give it an edge over NameHero’s two private data centers in Lenexa, Kansas.

Website Speed

InterServer excels with ultra-fast web servers, SSD caching, and a free Cloudflare CDN, allowing for speedy website load times. Additionally, their RAID-10 storage setup enhances data read/write speeds. In comparison, NameHero leverages AMD EPYC CPUs and NVMe storage, which also provide fast website loading. However, InterServer’s combination of features tends to offer slightly better performance, particularly when dealing with traffic spikes.

Scalability

Both InterServer and NameHero offer scalable solutions; however, their approaches differ. InterServer allows for seamless scalability to VPS or dedicated servers without downtime through a flexible platform. NameHero offers a pay-as-you-grow model, making it easier to handle traffic bursts. VPS hosting is available on both platforms, but pricing specifics for InterServer’s scaling costs are not mentioned, whereas NameHero provides clear pricing for various VPS plans.

🏆 Winner NameHero: Offers a robust suite of security features and compliance certifications ensuring high levels of protection.

Both InterServer and NameHero, have notable differences in their approaches to technical and operational security, as well as in their compliance with regulations.

Technical security measures:

InterServer provides a comprehensive suite of technical security features including free SSL certificates, support for multiple PHP versions up to 8.3, and a machine learning firewall through InterShield Security. It also offers end-to-end email encryption and brute-force protection for email accounts. InterServer includes caching mechanisms like LSCache and QUIC for optimized performance. NameHero also secures connections with free SSL certificates and supports multiple PHP versions but enhances its offering with kernel-level technology and virtualized user-level file systems. NameHero’s security is further bolstered by always-on DDoS protection, a web application firewall (WAF) using artificial intelligence, and real-time virus/malware scanning and removal.

Operational security measures:

InterServer employs advanced email spam filtering, guaranteed email delivery backed by AI, and anonymous email services without keeping IP logs. Its InterShield Security taps data from thousands of servers to prevent web attacks. Physical security measures in InterServer’s data centers include a gated perimeter fence, 24/7 security guards, and strict photo identification requirements for entry. NameHero, on the other hand, secures its data centers with advanced biometrics, facial recognition, dual-authentication, and dual login systems. Disaster recovery at NameHero includes hourly snapshots of data, ensuring continuous availability during disruptions.

Compliance and certifications:

InterServer stresses privacy and may adhere to GDPR standards though this is not explicitly stated; PCI compliance is not specified. NameHero goes beyond, boasting certifications such as SSAE 18 SOC I & II Type 2, and HIPAA/HITECH compliance. This makes NameHero more versatile for businesses with strict regulatory requirements.

🏆 Winner
NameHero: NameHero stands out for its comprehensive hosting features and superior customer ratings.

InterServer and NameHero both offer a wide range of features that cater to different types of users. InterServer focuses on providing essential hosting features like unlimited storage, data transfer, and multiple FTP accounts. They offer weekly backups and SSD caching, which can significantly improve website performance. Noteworthy is their free Cloudflare CDN and ultra-fast web servers, which contribute to better speed optimization. However, InterServer does not explicitly mention the availability of SSH access, which might limit flexibility for more technical users.

NameHero, on the other hand, provides a more segmented approach to hosting with options for WordPress, Web, VPS, and Enterprise hosting. This allows users to select the most appropriate plan based on their specific needs. NameHero includes features like super fast WordPress installation, NVMe storage for speed, and AI-powered security measures. With the inclusion of free domains, cPanel, and free SSL certificates, NameHero aims to be a one-stop solution. Also, NameHero provides different levels of SSH access depending on the hosting plan, and their customer reviews are notably positive, with a score of 4.8 out of 5 based on 6360 reviews.

Both providers support a range of users from beginners to experts with user-friendly website builders and WordPress staging areas. However, in terms of developer tools, both InterServer and NameHero offer robust options including SSH access, support for multiple programming languages, and Git for version control, thus appealing to developers looking for advanced capabilities.

Email services:

Email services at InterServer do not provide specific information regarding email hosting or transactional email capabilities. In contrast, NameHero offers a more robust set of email features, including email hosting as part of its web hosting packages. They also facilitate setup for email campaigns and resell third-party services like Google Workspace and Outlook, providing users with more flexible and comprehensive email solutions.

🏆 Winner NameHero: NameHero scores slightly higher overall, mainly due to the robust features included in their plans and the transparency of what’s included.

Evaluating the pricing of plans among various hosting providers can be complex due to their differing pricing and renewal strategies. Additionally, certain plans require annual commitments, which adds to the difficulty of making comparisons. The prices listed are based on monthly commitments; plans requiring annual commitments are indicated. Additionally, although some providers offer identical plans for WordPress and shared hosting, we have created separate tables for each to enhance clarity.

When comparing InterServer and NameHero, we see a substantial offering in competitive pricing and features. InterServer’s Standard Web Hosting at $2.50 per month boasts unlimited resources but falls short on the premium perks included in NameHero’s Starter Cloud plan, valued at $8.95 but available for $2.69 per month with additional benefits like LiteSpeed and daily backups. For more advanced needs, NameHero’s Business Cloud VPS at $97.95 drops to $34.28 monthly and provides an extensive suite including DDoS protection and full root access, which might justify the higher base price over InterServer’s $6.00 per month Cloud VPS hosting, aiding businesses needing advanced performance. Additionally, WordPress users enjoy the flexibility offered by NameHero’s feature-loaded plans compared to InterServer’s variable core-based pricing model.

Enterprise plans

InterServer’s enterprise options focus on custom configurations and high volume resource allocations, offering extensive scalability. Conversely, NameHero presents a structured range of high-capacity plans, including the Business Cloud VPS at $97.95 with robust security, DDoS protection, and full root access, making it ideal for enterprises that demand advanced infrastructure and managed services.

🏆 Winner NameHero: Offering a seamless and user-friendly web hosting experience.

InterServer uses popular control panels like cPanel and DirectAdmin, which are known for their intuitive interfaces. These control panels offer accessibility to both technical and non-technical users, simplifying tasks like website management, script installations, and server configurations. The ease with which users can navigate these control panels makes managing websites straightforward. On the other hand, NameHero offers an easy, guru-free control experience tailored for users with varying technical skills. It incorporates a website builder and a control panel that simplifies site creation and upkeep. NameHero’s emphasis on making website management accessible to all, regardless of technical knowledge, provides a compelling advantage for those looking for a hassle-free setup.

InterServer offers a free migration service for standard shared hosting, provided a user has a full cPanel backup ready. This service is especially beneficial for those who already use cPanel-based hosting, as it simplifies the migration considerably. By contrast, NameHero offers complimentary website migrations handled by their Level III team of experts. This ensures a smooth transition for users switching to NameHero, making the migration process less daunting and stress-free for newcomers or those less familiar with transferring website data.

InterServer provides a 24/7 support system through phone, live chat, or ticketing. They also have a knowledge base with helpful articles and tutorials, offering comprehensive tools and training. NameHero, meanwhile, features a well-structured help center with detailed sections on various topics, including WordPress, reseller hosting, and cPanel use. NameHero’s help center is thorough, regularly updated with extensive tutorials and guides, and is accessible to users at all levels of expertise. Overall, both hosting providers offer valuable resources, but NameHero’s help center appears more diversified and exhaustive.

🏆 Winner
NameHero: Superior user management features combined with advanced control panel options.

InterServer and NameHero offer a variety of tools for managing user roles and permissions, but with key differences. InterServer utilizes cPanel, Plesk, and DirectAdmin, providing administrators with a range of well-known control panels. This allows for basic user management features, such as account creation, permissions settings, and role assignments. NameHero, leveraging WHM for master control panel access alongside cPanel for individual sites, offers a more integrated approach. Notably, NameHero’s reseller hosting capabilities enable resellers to efficiently manage their clients with customized login details and a branded experience. Overall, NameHero’s infrastructure seems better equipped for detailed user management, contributing to its higher assessment score.

Both hosting providers use cPanel to aid administrators with user management tasks. InterServer supplements this with Plesk and DirectAdmin, ensuring flexibility but potentially increasing complexity with multiple interfaces. NameHero continues to support cPanel, providing a familiar environment for users. NameHero further distinguishes itself by incorporating WHM for an overarching control panel, streamlining account setups, restorations, and other admin tasks. With WHM and cPanel harmoniously working together, NameHero simplifies user management tasks, making it more user-friendly and cohesive, particularly beneficial for resellers.

Assessing access control measures, InterServer depends on the security features offered by cPanel, Plesk, and DirectAdmin, each known for their robust security practices. InterServer additionally supports user management with features like unlimited email accounts and private email hosting, which helps to manage growing user needs. NameHero excels through the simplified user access controls provided by WHM and fully managed VPS hosting with root access. With dedicated Customer Success Managers available for its enterprise offering, NameHero ensures that access control measures scale efficiently with user needs. This structured and streamlined approach supports NameHero in managing a growing number of users with greater ease.

NameHero user roles table:

InterServer user roles table:

🏆 Winner InterServer: Offering consistent 24/7 support through multiple channels, InterServer ensures timely and effective resolutions.

InterServer and NameHero both provide excellent customer service, yet they differ in their support offerings. InterServer boasts around-the-clock support accessible via phone, live chat, ticket system, and email, with a response time under 30 minutes. They also give users access to a comprehensive knowledgebase, on-site support, and proactive backups. Conversely, NameHero offers 24/7 live chat with no AI, ensuring human interactions, and their phone support is available during business hours. They also provide free daily backups, domain names, and SSL certificates, emphasizing customer satisfaction through a “SuperHero Support Team.”

Despite both hosting providers having extensive support systems, InterServer’s 24/7 availability across multiple channels, combined with on-site support and instant chat solutions, gives it an edge. NameHero focuses on human interactions and provides level III rapid responses through tickets, but their limited phone support hours may be a drawback for some users. Both hosts offer free website migration and various self-help resources, aiming to provide comprehensive assistance to their clients.

User feedback

User feedback on the hosting provider paints a mixed picture. Many users commend the provider for its affordable, straightforward pricing and extensive features like unlimited storage and bandwidth, free SSL certificates, and a user-friendly control panel. The customer support, while generally prompt and effective, has garnered both praise and criticism, especially due to the lack of a dedicated phone support line and sometimes long live chat wait times. However, performance issues such as inconsistent server speed, downtime, and occasional loss of data have been frequent points of frustration for users.

NameHero is widely praised for its exceptional customer support, reliable performance, and user-friendly interface, especially for WordPress and resellers. Reviewers appreciate the speed and reliability of their hosting services, enhanced by features like free credits for CDN services. However, some users mention concerns about the high renewal prices and occasional interface issues. Despite these minor drawbacks, the overall satisfaction remains high, citing NameHero as an excellent choice for web hosting needs.

FAQ