Name.com vs Namehero: guide for 2024

Final verdict

Final Verdict

Comparing Name.com and NameHero, each hosting provider has its strengths tailored to different user needs.

• NameHero (Overall grade: 8.2) emphasizes advanced technology and scalability, making it a standout choice for high-traffic and multimedia-heavy sites. With NVMe storage and LiteSpeed caching, it offers exceptional speed and performance. Additionally, its robust security measures, including DDoS protection and real-time malware scanning, ensure a secure hosting environment. NameHero’s approach to traffic bursts and site migrations, along with its user-friendly cPanel and superior customer support, position it as a top-tier hosting provider for both beginners and advanced users.
• Name.com (Overall grade: 7.3), on the other hand, excels in reliability and ease of use, making it ideal for beginners and content-heavy websites. Its 99.99% uptime, fast response times, and seamless WordPress integration provide a dependable hosting experience. Name.com also offers extensive features like unlimited storage, automated backups, and secure email hosting, which are particularly beneficial for developers and businesses. Despite its lower grade, Name.com’s global data centers and comprehensive email solutions make it a strong contender for users prioritizing reliability and security.

Hosting types offered

Both platforms provide a variety of hosting types, each designed to meet the different needs of users.

Although both offer a variety of hosting plans tailored to different needs, in
certain cases, one platform may prove to be more suitable.

Detailed comparison

🏆 Winner
Name.com: A reliable hosting provider with superior uptime and fast response times.

Name.com stands out with a 99.99% uptime guarantee and an average response time of 220ms, offering a highly dependable hosting experience. Its automated backups, robust security, and easy-to-use interface make it an excellent choice for beginners. The 30-day money-back guarantee and 24/7 ticket support add extra layers of reassurance for users.

Although NameHero also provides reliable hosting with a 99.9% uptime guarantee and faster overall performance, its server response time is slower at 320ms. NameHero excels in security with DDoS protection and real-time malware scanning, and offers scalable solutions and daily backups. Despite these strengths, Name.com’s superior uptime and faster response time give it the edge.

🏆 Winner: Name.com: reliable hosting with extensive features.

When it comes to overall performance, both Name.com and NameHero offer solid services, but there are some key differences. NameHero stands out with its lightning-fast site performance, leveraging AMD EPYC CPUs and NVMe storage. Name.com, on the other hand, employs 2nd gen Intel Xeon Scalable processors and cloud hosting powered by DigitalOcean. Speed-wise, NameHero has a slight edge thanks to its LiteSpeed caching plugin, while Name.com offers automated backups and secure features. Name.com boasts global data centers, unlike NameHero, which operates two data centers in Lenexa, Kansas. Both providers guarantee a 99.9% uptime, but NameHero’s built-in plugins for site acceleration give it a minor advantage in speed and responsiveness.

Website Speed

Website speed is crucial for user satisfaction and SEO. NameHero uses AMD EPYC CPUs and NVMe storage to deliver impressive loading speeds. Its LiteSpeed caching plugin further accelerates site performance. Name.com relies on DigitalOcean’s cloud infrastructure and 2nd gen Intel Xeon processors, which are fast but may not match NameHero’s NVMe speed. Both offer similar caching capabilities, but NameHero’s specific focus on speed optimization gives it a slight advantage here.

Scalability

Scalability in hosting is key to handling growth without interruptions. Name.com offers excellent scalability options, allowing easy upgrades for memory and disk space. In contrast, NameHero has pay-as-you-grow packages that provide elastic scaling, ideal for handling traffic spikes without upgrading entirely. Both platforms offer VPS hosting for more customized resource allocation, but detailed costs for scaling specific to dedicated servers aren’t provided for either provider. NameHero’s approach to traffic bursts without downtime makes it more flexible in scaling dynamically as your website grows.

🏆 Winner NameHero: Provides robust security measures and compliance with industry standards.

Both Name.com and NameHero have notable differences in their approaches to technical and operational
security, as well as in their compliance with regulations.

Technical security measures:

Name.com offers a broad range of SSL certificates, including Domain Validation, Organization Validation, and Extended Validation, catering to different security needs. It supports PHP versions from 7.0 to 8.0+ and includes automated backups, regular monitoring, and spam protection. NameHero, on the other hand, provides free and automatic SSL certificates with Let’s Encrypt, supports multiple PHP versions, and includes WP-CLI on all hosting services. It also features advanced security measures such as always-on DDoS protection, an AI-driven web application firewall, and real-time virus/malware scanning.

Operational security measures:

Name.com ensures the security of hosted websites through automated backups, secure shell (SSH) access, SFTP/FTP access, password-protected directories, and regular server monitoring. Its data centers, provided by DigitalOcean, offer automated weekly and on-demand backups. NameHero enhances operational security with advanced biometric and facial recognition in data centers, dual authentication, in-room motion sensors, PTZ cameras, and advanced fire suppression systems. It provides daily or hourly snapshots of data using high-performing NVMe storage, ensuring continuous availability.

Compliance and certifications:

Name.com is GDPR compliant and ensures data privacy and protection, though PCI compliance is not explicitly mentioned. NameHero, however, is SSAE 18 SOC I Type 2, SSAE 18 SOC II Type 2, HIPAA/HITECH, and PCI DSS compliant, providing a higher standard of compliance with various regulatory requirements, making it a more comprehensive hosting provider in terms of meeting different regulations.

🏆 Winner
Name.com: A reliable hosting provider with a strong balance of features and security.

Name.com and NameHero are both formidable options for web hosting, each catering to different user needs. Name.com offers an easy interface with a section featuring simple, one-click setups for popular CMS like WordPress, ensuring even beginners can launch their websites with ease. They offer limitless storage and bandwidth under their WordPress hosting plans, making it an attractive option for content-heavy websites. Moreover, Name.com stands out with free automated backups and unlimited FTP accounts, which can be crucial for developers and large-scale projects. Their commitment to security is clear with secure email encryption and support for various PHP versions, making it a reliable choice for secure web hosting needs.

NameHero, meanwhile, places a particular emphasis on speed and advanced technology. With features like NVMe storage and LiteSpeed caching, NameHero ensures fast load times and robust performance for demanding websites. They offer a free domain with some plans and complimentary website migrations by their Level III team—both added perks for new site owners transitioning from other hosts. Moreover, NameHero excels with their AI-powered security shield, offering protection against DDOS attacks and real-time malware scanning. Though they cater more to advanced users with options like VPS and enterprise hosting that include advanced SSH access and dedicated resources, their user-friendly cPanel interface and automatic WordPress updates simplify management for all user levels.

Both providers support a range of users from beginners to experts with user-friendly website builders and WordPress staging areas. However, in terms of developer tools, both Name.com and NameHero offer robust options including SSH access, support for multiple programming languages, and Git for version control, thus appealing to developers looking for advanced capabilities.

Email services:

Both hosting providers offer comprehensive email hosting solutions. Name.com provides 100+ email accounts, spam protection, and secure email encryption, making it suitable for businesses that rely on email communication. NameHero, while not specifying the number of email accounts directly, ensures email hosting with added security measures and offers integrations with advanced security features like their AI-powered web application firewall. Both lack any explicit mention of reselling third-party email services like Google Workspace. Name.com provides a more specified service, making it a strong competitor for email hosting capabilities.

🏆 Winner Name.com: Name.com scores higher overall due to the robust features included in their plans and the transparency of what’s included.

Evaluating the pricing of plans among various hosting providers can be complex due to their differing pricing and renewal strategies. Additionally, certain plans require annual commitments, which adds to the difficulty of making comparisons. The prices listed are based on monthly commitments; plans requiring annual commitments are indicated. Additionally, although some providers offer identical plans for WordPress and shared hosting, we have created separate tables for each to enhance clarity.

Name.com primarily stands out with its extensive range of Digital Ocean cloud hosting plans and remarkable one-page website offerings, showing a higher degree of flexibility for users at various stages of their web hosting journey. NameHero, on the other hand, focuses heavily on feature-rich web hosting and WordPress plans with affordable introductory prices. Despite Name.com showcasing more diversified cloud hosting options, NameHero provides better entry points for beginners and intermediate users through plans with substantial discounts and more RAM resources compared to Name.com’s initial offerings. Both providers excel in providing secure and easily scalable hosting solutions.

Enterprise plans

Enterprise users will find value in Name.com’s high-capacity Digital Ocean Droplets, offering extensive resources and robust data transfers suitable for demanding applications. NameHero’s Business Cloud VPS and related features

🏆 Winner
NameHero: Effortless control and excellent support for website setup and migration.

Both Name.com and NameHero offer user-friendly admin panels, though their approaches differ. Name.com utilizes the widely recognized cPanel interface, which is well-suited for both technical and non-technical users. This interface is known for its straightforward navigation and robust feature set including integrated one-click installations and automated backups. NameHero, on the other hand, also offers cPanel, but complements it with a custom website builder that simplifies the process for beginners. Their interface is intuitive, making it easy to build or migrate websites without technical expertise.

Name.com provides one-click installation for CMS like WordPress and free daily backups which are included in their hosting plans. This combination makes maintaining a site simple and quick. Alternatively, NameHero simplifies things further by offering their own easy-to-use control panel alongside cPanel. This Guru-Free Control is designed to be accessible, allowing users to manage their websites without needing specialized skills. Overall, both platforms are friendly to users of all levels, but NameHero offers an added layer of simplicity with its custom tools.

Name.com provides free automated backups and an easy migration process, but there is no specific mention of free migration services. NameHero takes a more user-focused approach by offering free website migration services handled by their Level III team. This perk ensures a smooth transition without technical headaches, which makes it particularly appealing for users who may feel overwhelmed by the idea of migrating their site manually.

The platforms provide extensive knowledge bases filled with guides, how-to articles, and instructional content. Name.com offers a wide range of resources alongside live chat window available most hours of the day. NameHero also boasts a detailed help center with extensive tutorials and around-the-clock support via live chat and call, ensuring comprehensive user support.

🏆 Winner
NameHero: Offering comprehensive and flexible user management features.

When comparing Name.com and NameHero in terms of user management capabilities, NameHero stands out due to its extensive and structured approach. NameHero enables robust control over user roles and permissions primarily through its use of WHM (Web Host Manager) and cPanel. WHM allows resellers to create and define unique roles and permissions for their clients, whereas Name.com lacks detailed information on such functionalities. NameHero supports a hierarchical user structure that fosters business operations by providing precise role definitions and accessibility, leading to effective user management.

NameHero offers a well-structured user interface with WHM for resellers to manage customer accounts and cPanel for individual user management. WHM serves as a master control panel, simplifying tasks like setting up sub-accounts and provisioning services. cPanel provides a user-friendly interface for managing individual website settings, emails, and backups. This dual-panel approach streamlines user administration and makes it easy to manage users at different levels effectively.

NameHero excels in managing access control with features like full root access in Managed VPS Hosting, allowing for complete control over virtual servers. The platform ensures scalability, enabling seamless management of an increasing user base. With a dedicated Customer Success Manager for Enterprise Hosting, NameHero provides personalized support to handle complex user management needs. These features collectively promise efficient user management tailored to both current and future requirements.

NameHero user roles table:

🏆 Winner
NameHero: provides highly reliable customer support with 24/7 live chat service and dedicated expert assistance.

Name.com offers a diverse range of customer support options including live chat, a virtual bot during specific hours, and comprehensive email support via their ticket system. They also provide phone support with limited availability and maintain a well-detailed knowledge base. Reviews highlight the helpfulness and reliability of their support, but some users note that their support hours can be restrictive.

NameHero stands out with its 24/7 live chat support staffed by human agents and a dedicated SuperHero support team. Their phone support is available daily during business hours, supplemented by round-the-clock ticket and email assistance. Customer testimonials emphasize their prompt responses and expert guidance, reinforced by a higher user rating.

User feedback

User feedback for the hosting provider reveals a mixed bag of experiences. While many users appreciate the straightforward domain registration process, easy-to-use interface, and competitive pricing, there are significant concerns regarding customer service. Negative reviews often highlight slow response times, unhelpful support, and issues with account management. Users also express dissatisfaction with hosting services, citing technical difficulties and a lack of advanced features. However, some long-term users remain loyal, finding the platform reliable for domain-related solutions despite its shortcomings in customer support.

NameHero is widely praised for its exceptional customer support, reliable performance, and user-friendly interface, especially for WordPress and resellers. Reviewers appreciate the speed and reliability of their hosting services, enhanced by features like free credits for CDN services. However, some users mention concerns about the high renewal prices and occasional interface issues. Despite these minor drawbacks, the overall satisfaction remains high, citing NameHero as an excellent choice for web hosting needs.

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