Final verdict
Looking over Netfirms vs. Nexcess, it’s clear why both hosts are so popular. They have both hosted millions of
websites that run on WordPress for decades, building up a loyal customer base.
-
Nexcess (Overall grade: 8.2)
is an excellent choice for businesses seeking advanced features and specialized hosting options. It excels in performance with a 99.998% uptime and fast load times thanks to integrated caching and a global CDN powered by Cloudflare. Nexcess stands out with its specialized offerings like WordPress and eCommerce hosting, backed by features such as daily backups, PCI compliance, and autoscaling. The platform also provides an intuitive admin interface, free managed migrations, and extensive help center resources. However, its higher prices and the lack of a free domain can be a drawback for cost-sensitive users.
Netfirms (Overall grade: 7.3)
offers solid and reliable hosting services suitable for users seeking affordable solutions. It excels in providing simple, cost-effective shared and dedicated hosting plans with features like a free domain for the first year, free SSL certificates, and unlimited disk space on higher-tier plans. The platform shows impressive stability with a 99.9% uptime and robust customer support through multiple channels, including phone and live chat. While it lacks advanced features such as autoscaling and specialized hosting types, Netfirms remains a practical option for those who need straightforward hosting services without breaking the bank.
 Overall grade:7.3 |
 Overall grade:8.2 |
|
|---|---|---|
| Uptime and Availability | 8.3 | 7.8 |
| Hosting Performance | 6.0 | 8.6 |
| Hosting Security | 8.2 | 9.2 |
| Price | 8.0 | 7.4 |
| Hosting Features | 4.4 | 5.7 |
| Ease Of Setup | 6.8 | 9.1 |
| User Management | 7.7 | 8.6 |
| Customer Support | 8.9 | 8.8 |
| User feedback | 2.8/5 | 3.5/5 |
Hosting types offered
Both platforms provide a variety of hosting types, each designed to meet the different needs of users.
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|---|---|---|
| Shared hosting | ||
| Cloud hosting | ||
| WordPress hosting | ||
| Ecommerce hosting | ||
| VPS hosting | ||
| Dedicated hosting |
Although both offer a variety of hosting plans tailored to different needs, in
certain cases, one platform may prove to be more suitable.
Detailed comparison
Uptime and availability
Evaluates the average uptime statistics, uptime guarantee and overall availability of the hosting
provider
Score Components:
- Uptime percentage (30%): evaluates the uptime statistics in given period of time
- Uptime guarantee (20%): Assesses if the platform offers an uptime guarantee and
whether the actual uptime matches the promised guarantee. - General performance (25%): Evaluates how fast is the average response time and overall
it’s stability. - Responsiveness (10%): Adaptability to different devices and screen sizes.
- Availability (25%): Reflects the total downtime and number of outages.
8.3
7.8
🏆 Winner
Netfirms: Stable hosting with a strong uptime record and responsive customer support.
Netfirms shows impressive stability with a reported 99.9% uptime and minimal downtime. They operate data centers in New York and Toronto, providing a reliable infrastructure. Their 24/7 customer support through multiple channels ensures constant availability to address any issues that arise. The 30-day money-back guarantee adds a level of confidence for new customers.
Nexcess, while demonstrating reliable performance, falls slightly behind with an uptime of 99.88%. Despite operating ten global data centers and offering 24/7/365 expert support, Nexcess only received a performance grade of 70/100. Its load time is commendable at 1.56 seconds and the added features like daily backups and PCI compliance are beneficial, but Netfirms’ higher reliability gives it a slight edge.
Hosting performance
Score Components:
- Hosting speed (30%): This includes SSD quality, Load times, PageSpeed score ranges,
additional information on website speed, built-in plugins for performance enhancement, available caching
methods, and CPU/RAM options - CDN (20%): Considers whether CDN is available or not, whether it’s free or paid, and
the quality of the CDN service - Available data centers (30%): Evaluates the number of data centers and their locations
globally. - Scalibility (20%): Looks at whether elastic scaling is available, the process required
to scale (manual upgrade vs. automatic scaling), the presence of dedicated servers, and the costs
associated with scaling.
6.0
8.6
🏆 Winner: Nexcess: Superior performance with advanced features and excellent support.
When it comes to performance, Nexcess outshines Netfirms. Nexcess boasts 99.998% uptime compared to Netfirms’ 99.9%, and its integrated caching, powered by Nginx and Redis, ensures lightning-fast load times for WordPress sites. Nexcess also includes a global CDN powered by Cloudflare, optimizing page speeds significantly. Nexcess offers various data centers strategically located for optimum performance, while Netfirms does not specify the number or locations of its data centers. Netfirms offers decent speeds and customization with its shared and dedicated hosting options but falls short in CDN offerings and caching efficiencies.
Website Speed
Nexcess provides exceptional website speed with its built-in caching solutions and autoscaled PHP workers, ensuring sites handle heavy traffic effortlessly. The automatic scaling of PHP resources during traffic surges means your site remains fast even under pressure. On the other hand, Netfirms, while offering scalable bandwidth and reliable uptime, lacks the same advanced caching capabilities, which may result in slower load times during peak traffic periods. Netfirms’ free SSL and scalable plans do enhance speed to some extent but cannot compete with Nexcess’ fully optimized performance architecture.
Scalability
Nexcess excels in scalability with its free autoscaling that deploys extra PHP resources automatically during traffic surges. This means you don’t need to manually upgrade plans; the service scales elastically based on your needs. Additionally, Nexcess offers dedicated servers, making it suitable for handling high demands at a higher cost. In contrast, Netfirms requires plan upgrades for scalability, and while it provides dedicated hosting options, the costs are not specified. Nexcess’ seamless scaling solutions give it a clear edge over Netfirms when it comes to accommodating growing website demands without manual intervention.
Hosting security
and regulatory requirements
Score Components:
- Technical security measures (40%): This includes encryption, firewalls, DDoS
protection, secure configurations, server monitoring, access control and availability of security addons
(e.g Sitelock security). - Operational security measures (30%): Encompasses data privacy, backups and data
redundancy. - Compliance and certifications (20%): Adherence to legal and regulatory requirements
(e.g., GDPR, HIPAA) and possession of certifications (e.g., ISO 27001, SOC 2). - Business and reliability (10%): Factors in the provider’s reputation, uptime
guarantees, and customer support.
8.2
9.2
🏆 Winner
Nexcess: Superior environmental features tailored for peak performance and security compliance.
Both Netfirms and Nexcess, have notable differences in their approaches to technical and operational
security, as well as in their compliance with regulations.
Technical security measures:
Netfirms and Nexcess both offer robust SSL certification options, but Nexcess edges out with a wider variety, including Multiple Domain EV SSL, which provides extensive coverage for multiple domains and subdomains. While Netfirms includes Let’s Encrypt SSL certificates for free, Nexcess emphasizes its enhanced Standard, Premium, and Extended Validation (EV) options, crucial for eCommerce. Nexcess is also advanced in PCI DSS compliance across all hosting solutions, whereas Netfirms partners with SiteLock for PCI scanning.
Operational security measures:
Netfirms deploys all-encompassing SiteLock Security Plans with malware scans, blacklist monitoring, automated malware removal, and an optional Web Application Firewall. In contrast, Nexcess utilizes Cloudflare’s services for advanced security hardening, DDoS protection, and has enterprise bot mitigation measures. Nexcess also integrates daily server backups stored for 30 days with a one-click restore, while Netfirms focuses on malware and blacklist prevention with domain privacy.
Compliance and certifications:
Both Netfirms and Nexcess are GDPR compliant. Nexcess is also compliant with SSAE-18, undergoing SOC-1 type II and SOC-2 type II assessments yearly. Netfirms meets PCI compliance through SiteLock, but Nexcess offers PCI DSS Level 1 compliance, recognized by the Visa Global Registry. HIPAA compliance is not specified by either hosting provider.
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|---|---|---|
SSL certificate |
Domain Validated, Organization Validated, E-commerce, Wildcard, Let’s Encrypt |
Standard, Premium, EV, Wildcard, Multiple Domain, Multiple Domain EV |
Additional security features |
SiteLock Security Plans, Domain Privacy + Protection |
Cloudflare security services, daily backups |
PHP versions |
Not specified |
PHP 7 and 8+ |
GDPR compliance |
Yes |
Yes |
HIPAA compliance |
Not specified |
Not specified |
PCI compliance |
Partner, SiteLock |
PCI DSS Level 1 |
Hosting features
Score Components:
- Domains (20%): Assesses the availability of a free domain, domain purchase options, and
pricing - Email (15%): Considers if the provider offers full email hosting, or is reselling
third-party service, and if the email is only transactional or not - Website builder (15%): Checks if website builder is available, and it’s user
friendliness and overall the level of customization allowed. - Staging environment (20%): Determines if a staging environment is available, allowing
for testing changes before going live. - FTP & SFTP accounts (10%): Evaluates if and how easily users can access FTP and
SFTP accounts - Git and SSH access (20%): Assess whether Git is integrated into the hosting service and
if SSH access is provided
4.4
5.7
🏆 Winner
Nexcess: Nexcess offers an array of impressive services tailored for specialized needs like WordPress, WooCommerce, and Magento hosting. Its robust security features, combined with a strong emphasis on performance and scalability, make it a top choice for businesses and developers.
Netfirms provides a solid general hosting service with benefits like a free domain for a year and SSL certificates across all plans. It shines in its straightforward offerings and simplicity. However, compared to Nexcess, it lacks certain advanced features that are crucial for modern web applications. Nexcess stands out with its unique offerings such as Plugin Performance Monitoring for WordPress and high-impact cloud hosting tailored for PHP-based applications. This makes Nexcess a preferred choice for those requiring specialized hosting capabilities.
Netfirms may appeal to users seeking a cost-effective solution with essential features like unlimited disk space and 24/7 support. Its plans offer scalable bandwidth, free SSL by Let’s Encrypt, and the creation of subdomains, making it user-friendly and practical for basic website needs. While Netfirms focuses on making web hosting accessible, Nexcess pushes the boundaries with advanced monitoring tools, free staging environments, and built-in SEO support, addressing more complex needs effectively.
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Free domain |
Yes, for the first year |
No |
Free SSL |
Yes |
Yes |
Email hosting |
No |
Yes, unlimited |
Website builder |
No |
Yes |
Staging environment |
No |
Yes |
FTP & SFTP account |
Yes |
Yes |
Git and SSH access |
Not explicitly mentioned |
Yes |
Free backup |
No |
Yes |
Money back guarantee |
No |
Yes, 30 days |
a location.
As a result in rare cases the features mentioned here can differ from the ones you see on their websites.
Both providers support a range of users from beginners to experts with user-friendly website builders and WordPress staging areas. However, in terms of developer tools, both Netfirms and Nexcess offer robust options including SSH access, support for multiple programming languages, and Git for version control, thus appealing to developers looking for advanced capabilities.
Email services:
Email services at Netfirms does not offer dedicated email hosting or advanced transactional email capabilities, limiting its appeal for businesses that rely on integrated email solutions. Conversely, Nexcess provides unlimited email hosting, which allows users to manage their own email campaigns efficiently. This includes comprehensive support for transactional emails and a free migration service, positioning Nexcess as a more versatile option for comprehensive email needs.
Price
Score Components:
- Plan value (40%): What each pricing tier offers.
- Transparency and clarity (30%): Clearness of pricing structures.
- Flexibility of plans (20%): Range of options to suit different budgets.
- Hidden costs (10%): Additional expenses not included in the plan.
8.0
7.4
🏆 Winner Netfirms: Affordable and feature-rich hosting plans suitable for a wide range of businesses.
Evaluating the pricing of plans among various hosting providers can be complex due to their differing pricing and renewal strategies. Additionally, certain plans require annual commitments, which adds to the difficulty of making comparisons. The prices listed are based on monthly commitments; plans requiring annual commitments are indicated. Additionally, although some providers offer identical plans for WordPress and shared hosting, we have created separate tables for each to enhance clarity.
When comparing Netfirms and Nexcess, Netfirms offers more cost-effective shared hosting plans starting at $3.95/month, while Nexcess provides comprehensive cloud hosting plans beginning at $52/month. Netfirms includes free SSL, marketing tools, and scalable bandwidth across all plans, making it a budget-friendly option. Conversely, Nexcess highlights robust features like autoscaling, PCI compliance, and comprehensive support. Netfirms’ Business Plan at $10.95/month includes unlimited websites and databases, contrasting with Nexcess’s higher-priced Cloud Hosting and WordPress plans that provide extensive resource allocations and tailored support for larger enterprises.
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Plus Plan $4.95
1 website, unlimited storage, scalable bandwidth, free SSL, 10 databases, 5 FTP logins, unlimited subdomains. Value for price:8.5
|
Spark Plan $21
1 site, 15GB storage, 2TB bandwidth, 24/7/365 support, daily backups, SSL certificates. Value for price:7.0
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Advantage Plan $9.95
Unlimited websites, unlimited storage, scalable bandwidth, free SSL, 25 databases, 25 FTP logins, unlimited subdomains. Value for price:9.0
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Spark+ Plan $43
3 sites, 25GB storage, 2.5TB bandwidth, same features as Spark. Value for price:7.0
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Business Plan $14.95
Unlimited websites, unlimited storage, scalable bandwidth, free SSL, unlimited databases, unlimited FTP logins, unlimited subdomains. Value for price:9.5
|
Maker Plan $47.85
5 sites, 40GB storage, 3TB bandwidth, same features as Spark. Value for price:7.5
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|---|---|
| N/A |
XS Plan $52
11 sites, 50GB storage, 1TB bandwidth, 25+ PHP workers, 24/7/365 support, daily backups, PCI compliance. Value for price:7.5
|
| N/A |
S Plan $104
16 sites, 75GB storage, 2TB bandwidth, 50+ PHP workers, same features as XS. Value for price:7.5
|
| N/A |
M Plan $184
21 sites, 125GB storage, 3TB bandwidth, 75+ PHP workers, same features as XS. Value for price:7.5
|
| N/A |
L Plan $315
31 sites, 400GB storage, 5TB bandwidth, 100+ PHP workers, 20 VCPU, 20GB RAM, same features as XS. Value for price:8.0
|
| N/A |
XL Plan $578
41 sites, 600GB storage, 8TB bandwidth, 125+ PHP workers, 26 VCPU, 26GB RAM, same features as XS. Value for price:8.5
|
| N/A |
XXL Plan $894
51 sites, 800GB storage, 10TB bandwidth, 150+ PHP workers, 32 VCPU, 32GB RAM, same features as XS. Value for price:8.5
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|---|---|
| N/A |
Spark Plan $21
1 site, 15GB storage, 2TB bandwidth, 24/7/365 support, daily backups, SSL certificates. Value for price:7.0
|
| N/A |
Spark+ Plan $43
3 sites, 25GB storage, 2.5TB bandwidth, same features as Spark. Value for price:7.0
|
| N/A |
Maker Plan $47.85
5 sites, 40GB storage, 3TB bandwidth, same features as Spark. Value for price:7.5
|
| N/A |
Designer Plan $54
10 sites, 60GB storage, 4TB bandwidth, same features as Spark. Value for price:7.5
|
| N/A |
Builder Plan $73.80
25 sites, 100GB storage, 5TB bandwidth, same features as Spark. Value for price:8.0
|
| N/A |
Producer Plan $147.60
50 sites, 300GB storage, 5TB bandwidth, 40+ PHP workers, same features as Spark. Value for price:8.0
|
| N/A |
Executive Plan $270.90
100 sites, 500GB storage, 10TB bandwidth, 50+ PHP workers, same features as Spark. Value for price:8.5
|
| N/A |
Enterprise Plan $492.75
250 sites, 800GB storage, 10TB bandwidth, 60+ PHP workers, same features as Spark. Value for price:8.5
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Enterprise plans
Netfirms offers the Business Plan for enterprises at $14.95/month, featuring unlimited websites, storage, databases, and subdomains. Nexcess presents more extensive options, such as the Enterprise Plan for $492.75/month, supporting up to 250 sites with 800GB storage and 10TB bandwidth. Both providers deliver robust support, but Nexcess brings more advanced PHP worker capabilities and unique features like PCI compliance, making it ideal for larger-scale enterprises needing significant resource allocations.
Ease of setup
platform.
Score Components:
- Site migration (25%): Assesses whether the provider offers tools for site migration,
either automated or manual, and whether these services are free or require a fee. - Admin panel usability (35%): Evaluates the type of admin panel provided, such as the
standard cPanel or a custom solution, focusing on its accessibility and user-friendliness for both
technical and non-technical users. - Setup features (20%): Examines the availability and ease of use of various setup
features, including FTP accounts, file managers, email account setup, PHPMyAdmin, and easy CDN
configuration. - Help center quality (20%): Measures the quality and accessibility of the provider’s
help center resources, including articles and tutorials.
6.8
9.1
🏆 Winner
Nexcess: Superior ease of setup and high-quality support make Nexcess the top choice for website hosting and migration.
Netfirms uses a standard control panel that integrates Google Workspace, making it accessible for both technical and non-technical users. This integration simplifies domain management and email setup. The onboarding assistance and 24/7 technical support provide a safety net for beginners. Expert phone and chat support further bolster user confidence, allowing for easy management of website and hosting needs.
Nexcess, on the other hand, employs a more advanced interface tailored for professional and e-commerce users. The admin panel includes a drag-and-drop builder for WooCommerce and a Visual Compare Tool for WordPress, which are extremely helpful for users without coding expertise. The availability of secure staging sites adds another layer of convenience. While both platforms cater to various user skill levels, Nexcess provides a slightly more user-centric admin experience, particularly for e-commerce and WordPress users.
Netfirms offers comprehensive onboarding assistance but does not include free migration services. Users must migrate their sites manually or seek external assistance, which could incur additional costs. Nexcess excels in this area with its free managed migrations handled by professionals. Users can smoothly transition their websites to Nexcess without lifting a finger. This service is especially advantageous for those looking to minimize downtime and technical hiccups during the migration process.
The platforms provide extensive knowledge bases filled with guides, how-to articles, and instructional content. Netfirms offers a wide range of resources alongside 24/7 chat and phone support. Nexcess also boasts a detailed help center with an intuitive search function and around-the-clock support via live chat, phone, and ticketing, ensuring comprehensive user support.
User management
accessibility.
Score Components:
- Role customization (40%): Flexibility in creating and defining user roles and
permissions. - Ease of management (30%): User interface and tools for managing users.
- Access control (20%): Effectiveness of access control measures for different user
levels. - Scalability (10%): Ability to manage a growing number of users efficiently.
7.7
8.6
🏆 Winner
Nexcess: A flexible platform renowned for its customizable user management features.
When it comes to managing user roles, permissions, and accessibility, both Netfirms and Nexcess offer comprehensive solutions. Netfirms supports standard WordPress roles like Administrator, Editor, Author, Contributor, and Subscriber, each with a clear and defined scope of capabilities. Nexcess, on the other hand, goes a step further by introducing flexible roles such as Superuser, Billing, and Technical, with the additional option of creating Custom Teams tailored to specific needs. This flexibility enables Nexcess users to adapt roles and permissions to their exact requirements, providing a more refined control compared to the fixed roles of Netfirms.
The user interfaces for managing users in both platforms are intuitive but differ in approach. Netfirms integrates user management features directly within the WordPress dashboard, making it familiar for WordPress users. Adding, editing, and deleting users is straightforward with a clean and simple process. Conversely, Nexcess employs its Client Portal, where detailed user management and configuration take place. The Nexcess interface focuses on specialized team management and is designed to handle more complex scenarios without compromising ease of use.
In terms of access control and scalability, both platforms perform well but have distinct strengths. Netfirms effectively streamlines the process for setting roles based on user experience levels, making it suitable for smaller teams or less complex environments. Nexcess excels in providing granular control and the ability to create custom permissions, which is crucial for larger organizations with diverse user roles. Nexcess also ensures that multiple team members can access the portal simultaneously, managing client sites without limitations, making it superior in handling scalability.
Netfirms user roles table:
| Role | Description | Access highlights |
|---|---|---|
| Administrator | Full administrative access across the site. | Can manage all aspects of the site, including all user roles. |
| Editor | Focuses on managing content. | Can edit, publish, and delete posts, including others’ posts. |
| Author | Creates and manages own content. | Can write, edit, publish, and delete own posts. |
| Contributor | Writes content but needs approval for publication. | Can write and edit own posts, but cannot publish or delete. |
| Subscriber | Basic user role for access and profile management. | Can read posts and manage own user profile. |
Nexcess user roles table:
| Role | Description | Access highlights |
|---|---|---|
| Superuser | Equivalent to full administrative access. | Can access all functionalities within the Nexcess Client Portal. |
| Billing | Manages account and invoicing. | Limited technical access; focuses on financial aspects. |
| Technical | Handles technical aspects of the portal. | Limited billing access; extensive technical permissions. |
| Custom Teams | Tailored roles based on team needs and member expertise. | Configurable permissions to fine-tune user capabilities. |
Customer support
hosting provider.
Score Components:
- Support communication channels (30%): Measures the variety of customer support types
provided (live chat, chatbot, email, phone, etc.) - Availability (20%): Assesses the availability hours for each channel, including 24/7
support options. - Technical support quality (30%): Assesses whether the provider offers comprehensive
technical support, including hardware upgrades (e.g., HDD to SSD), software installations, and web
server configuration changes. - Enterprise support (20%): Checks if there are dedicated or priority support services
for enterprise-level customers.
8.9
8.8
🏆 Winner Netfirms: A hosting provider with slight edge, particularly in their quick customer support response times and reliable service.
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Phone support |
||
Live chat support |
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Chatbot |
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Email/ticket support |
||
Enterprise support (dedicated agent, priority support) |
Netfirms offers 24/7 customer support via phone, web chat, and email with quick response times, often less than a minute for calls and just a few minutes for chat requests. Customer experiences are generally positive, especially for users on the highest tier hosting package who receive prioritized support. However, there have been some issues reported with billing and cancellation processes.
Nexcess also offers 24/7/365 customer support across multiple channels, including global phone support, chat, and email. Their support covers a wide array of issues, from troubleshooting to application-specific concerns, but does not extend to web development or SEO services. Nexcess provides free managed migrations, proactive monitoring, and daily backups. Their money-back guarantee and additional support features are strong, yet they do not provide enterprise support options like a dedicated agent.
User feedback
Based on user reviews, the hosting provider appears to offer decent uptime and moderately reliable customer support. However, users frequently report slow server performance and connectivity issues that significantly hamper the experience. While some appreciate the low costs and basic domain registration services, others criticize the clunky system, confusing server setup, and unreliability, especially when working with CMS tools. Overall, the service seems better suited for those with low budgets and high patience.
User feedback on Nexcess hosting is highly polarized. Positive reviews frequently commend the platform’s knowledgeable and responsive customer support, emphasizing swift issue resolution and a user-friendly interface. However, negative reviews highlight significant issues with the backup system, slow migration processes, and unreliable server performance, causing operational disruptions and reputational damage. Many users note the decline in service quality following the company’s acquisition, culminating in mixed recommendations.
FAQ
Which platform is better suited for hosting WordPress websites?
Nexcess is the better choice for hosting WordPress websites due to its advanced WordPress-specific features such as plugin updates, visual compare tools, and integrated SEO tools. In addition, Nexcess offers specialized WordPress hosting plans that cater to various user requirements, ensuring superior performance and security.
Which hosting service offers better security features?
Nexcess offers superior security features, including a wider variety of SSL certifications such as Multiple Domain EV SSL, advanced PCI DSS Level 1 compliance, and integration with Cloudflare for DDoS protection and enterprise bot mitigation. Netfirms provides solid security measures like free Let’s Encrypt SSL and SiteLock Security Plans, but it does not match the extensiveness of Nexcess’s offerings.
Which hosting service offers more scalability options for growing websites?
Nexcess excels in scalability, providing free autoscaling that adds extra PHP resources during traffic surges automatically, making it a more flexible solution for growing websites. Netfirms, while offering scalable bandwidth and dedicated hosting options, requires manual plan upgrades and lacks the seamless scalability features that Nexcess provides.
How do the providers handle email hosting and what features are included?
Netfirms does not offer dedicated email hosting, limiting its appeal for businesses needing integrated email solutions. Nexcess, on the other hand, provides unlimited email hosting, comprehensive support for transactional emails, and free migration services, making it a versatile and robust option for managing email needs efficiently.
What are the major differences in pricing and value between netfirms and nexcess?
Netfirms offers more cost-effective shared hosting plans starting at $3.95/month with features like free SSL and scalable bandwidth, making it a budget-friendly option. In contrast, Nexcess provides more robust but higher-priced cloud hosting plans starting at $52/month, delivering advanced features like autoscaling and PCI compliance, which cater to larger enterprises and specialized hosting needs.
The making of this blog
We followed a clear, step-by-step process to write and research this article.
