Nexcess vs Namehero: guide for 2024

Nexcess vs Namehero: Final verdict

When comparing Nexcess to NameHero, both web hosting providers score equally high for their features and overall value offerings.

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  NameHero (Overall grade: 8.2)
  
  
  is celebrated for its high-speed performance, particularly due to its use of LiteSpeed servers and NVMe storage on Turbo plans. It delivers a dependable performance with a 99.9% uptime guarantee and a quick server response time of 320ms. Features such as AI-powered Web Application Firewall, real-time malware scanning, and flexible user-friendly administration tools provide robust security and manageability. Its competitive pricing and inclusion of features like free domains make it a firm favorite among small businesses and startups. However, its performance can slightly falter compared to Nexcess’s advanced features, especially for eCommerce hosting where Nexcess excels.
  
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  Nexcess (Overall grade: 8.2)
  
  
  excels in specialized hosting for WordPress and WooCommerce, offering extensive support and daily backups. With an impressive 99.998% uptime, Nexcess provides unparalleled reliability and fast speeds aided by Cloudflare CDN and Nginx caching. Its autoscaling feature enhances resource management during traffic surges, maintaining consistent performance. Nexcess’s strong security measures include comprehensive SSL offerings and proactive monitoring, though its higher price point and lower user satisfaction in some feedback may limit its broad appeal. Notably, Nexcess is optimal for larger businesses or those needing detailed eCommerce solutions with enhanced support and manageability.
  

Hosting types offered

Both platforms provide a variety of hosting types, each designed to meet the different needs of users.

Although both offer a variety of hosting plans tailored to different needs, in
certain cases, one platform may prove to be more suitable.

Detailed comparison

🏆 Winner NameHero: An exceptional hosting provider with outstanding performance and reliability.

NameHero stands out due to its superior uptime guarantee of 99.9% and availability, ensuring high reliability for your website. With a server response time of 320ms and a fully loaded time of 1.2 seconds, NameHero delivers fast and consistent performance. Their use of LiteSpeed servers and NVMe storage on Turbo plans further enhances speed, making it a robust choice for businesses.

Nexcess, meanwhile, maintains a solid uptime of 99.88% and provides comprehensive data center coverage with 10 locations globally. Despite a performance grade of 70/100 and an average load time of 1.56 seconds, Nexcess offers numerous features like daily backups, PCI compliance, and 24/7/365 support. Though slightly behind NameHero in some metrics, Nexcess remains a reliable option with transparent system status updates and guaranteed uptime.

🏆 Winner: Nexcess: Superior performance and comprehensive support for WordPress and WooCommerce hosting.

When comparing the performance of Nexcess and NameHero, both offer fast site speeds and impressive uptime. Nexcess stands out with a 99.998% uptime guarantee and daily backups, while NameHero offers a slightly lower 99.9% uptime. Nexcess leverages Nginx and Redis for caching and employs Cloudflare for its content delivery network (CDN), enhancing page load speeds globally. NameHero uses LiteSpeed caching and NVMe storage for quick site acceleration, supported by AMD EPYC CPUs. Nexcess supports multiple data centers globally, powered by Cloudflare, whereas NameHero operates two data centers in Lenexa, Kansas.

Website Speed

Nexcess is optimized for lightning-fast WordPress sites and offers automated, integrated caching with Nginx and Redis. With their autoscaling feature, extra PHP resources are deployed during high traffic periods, ensuring consistent speed. NameHero uses the LiteSpeed caching plugin and NVMe storage with AMD EPYC CPUs to deliver rapid load times. Both providers guarantee fast loading speeds and implement technologies to enhance performance, although Nexcess’s CDN and resource scaling give it an edge.

Scalability

Nexcess provides free autoscaling, automatically allocating extra PHP resources during traffic surges, ensuring sites remain responsive without manual intervention. They offer various plans that cater to a range of needs with extensive storage and bandwidth options, but the specifics of dedicated servers and the exact cost for scaling remain unclear. NameHero offers pay-as-you-grow packages allowing easy resource upgrades. Their VPS hosting allows for resource customization based on demand. Both services assure scalable solutions, but Nexcess’s automatic autoscaling feature is a distinct advantage.

🏆 Winner
Nexcess: A robust suite of security features and compliance measures ensures the safety and reliability of its hosting solutions.

Both Nexcess and NameHero, have notable differences in their approaches to technical and operational
security, as well as in their compliance with regulations.

Technical security measures:

Nexcess offers various SSL certificates, including Standard, Premium, EV, Wildcard, Multiple Domain, and Multiple Domain EV SSL, catering to different security needs. By contrast, NameHero provides free, automatic SSL certificates with Let’s Encrypt, included in all hosting plans. Nexcess supports PHP 7 and 8+ environments, while NameHero offers multiple PHP version control and includes WP-CLI. Both providers employ advanced security measures: NameHero uses always-on DDoS protection, a web application firewall (WAF) with AI, kernel-level technology, real-time virus/malware scanning, and individual packet detection. Nexcess offers proactive monitoring, security hardening, performance shields, bot mitigation, daily malware scans, and free malware removal for WordPress/WooCommerce hosting customers.

Operational security measures:

Nexcess ensures continuous data protection through daily server backups stored for 30 days with one-click restore and enterprise server monitoring. NameHero’s disaster recovery includes daily or hourly snapshots using NVMe storage, ensuring continuous data availability. Nexcess’ approach to web application security solutions includes performance shield, DDoS protection, and transaction security powered by Cloudflare. NameHero enhances data security with virtualized user-level file systems, real-time malware scanning, security shield AI, and advanced biometric data center access.

Compliance and certifications:

Nexcess is PCI DSS Level 1 certified, fully GDPR compliant, and meets SSAE-18 standards with annual SOC-1 and SOC-2 assessments. NameHero complies with SSAE 18 SOC I and II, HIPAA/HITECH, and PCI DSS requirements, though GDPR compliance is not specified.

🏆 Winner
NameHero: Offers high-speed hosting and robust security features for a wide range of users.

Nexcess and NameHero both provide versatile hosting solutions catering to different needs. Nexcess stands out with its comprehensive offerings for WordPress, WooCommerce, and Magento hosting. It provides essential features like free SSL, PCI compliance, and daily backups. Noteworthy attributes include WooCommerce automated testing, plugin performance monitoring, and free migrations. Nexcess also offers both FTP/SFTP and SSH access across all plans, benefiting developers and businesses needing high-level customization and security.

NameHero, however, edges out mainly due to its impressive security measures like AI-powered Web Application Firewall and DDOS protection, alongside robust hosting plans featuring NVMe storage and LiteSpeed Cache for optimum performance. The inclusion of a free domain on web hosting plans and their high customer satisfaction score make NameHero attractive for a broader audience. They offer on-demand backups with SSH access and git integration, ensuring developers have the tools needed for complex customizations. While both, Nexcess and NameHero, provide essential features, NameHero’s pricing plans and security features appeal to a wider customer base.

Both providers support a range of users from beginners to experts with user-friendly website builders and WordPress staging areas. However, in terms of developer tools, both Nexcess and NameHero offer robust options including SSH access, support for multiple programming languages, and Git for version control, thus appealing to developers looking for advanced capabilities.

Email services:

Nexcess provides free unlimited email hosting, making it a great option for businesses needing multiple email accounts. There isn’t specific information regarding transactional email capabilities. In comparison, NameHero offers email hosting included in their plans, although the specifics of transaction email capabilities are not detailed. Both offer solid email hosting services, but Nexcess’s unlimited email feature makes it more advantageous for large-scale email requirements.

🏆 Winner NameHero: NameHero scores slightly higher overall, mainly due to the robust features included in their plans and the transparency of what’s included.

Evaluating the pricing of plans among various hosting providers can be complex due to their differing pricing and renewal strategies. Additionally, certain plans require annual commitments, which adds to the difficulty of making comparisons. The prices listed are based on monthly commitments; plans requiring annual commitments are indicated. Additionally, although some providers offer identical plans for WordPress and shared hosting, we have created separate tables for each to enhance clarity.

When comparing Nexcess and NameHero, Nexcess offers a wide range of plans for cloud hosting, managed WordPress, WooCommerce, and agency-specific needs, with pricing starting at $21 per month for a single WordPress site. NameHero, while providing fewer specific types of hosting, stands out with budget-friendly options such as the Starter Cloud at $2.69 per month and the Business Cloud at $10.48 per month. Both providers offer extensive support and high-performance features like free SSL certificates, but NameHero edges out Nexcess with more cost-effective plans, particularly for small businesses and startups.

Enterprise plans

Nexcess offers enterprise hosting with advanced features such as extensive site support, large storage capacities, and assured security measures. Their Enterprise Plan for managed WordPress hosting starts at $492.75 per month for the first three months, supporting 250 sites and offering 800GB of storage. NameHero also caters to enterprise needs with their Diamond NVMe Reseller plan, priced at $116.99 with a 65% discount, providing 270GB NVMe RAID 1 storage, 2700GB/month bandwidth, and support for up to 150 cPanels. While Nexcess provides greater storage and site capacity, NameHero offers competitive rates and essential features that cater well to enterprises on a budget.

🏆 Winner Nexcess: Nexcess simplifies the website setup and migration process with managed services and extensive resources.

Both Nexcess and NameHero offer accessible and user-friendly admin panels tailored for different user types. Nexcess includes tools like a drag-and-drop builder for WooCommerce, which simplifies the setup process for eCommerce websites, and a visual compare tool to review changes. The platform also comes with fast DNS propagation, professional email setup, and free staging sites for testing. On the other hand, NameHero provides a straightforward control panel that allows 1-click management for reselling and WordPress setups. Their control panel emphasizes ease of use with minimal technical knowledge required, making it accessible to both new and experienced users.

For migration tools, Nexcess offers free managed migrations handled by professionals, which ensures a smooth transition from your existing host. This includes unlimited migrations and detailed coordination with Nexcess’s support team. Similarly, NameHero offers free website migrations carried out by their Level III support team. Both providers thus offer free migration services, although Nexcess’s approach is more hands-on with managed migrations.

Both Nexcess and NameHero have comprehensive help centers loaded with resources, articles, and tutorials. Nexcess provides 24/7/365 expert support through various channels and maintains a comprehensive Knowledge Base, featuring webinars and white papers. NameHero also features an extensive range of articles and tutorials categorized into different hosting aspects along with 24/7 SuperHero support. For more information, you can visit their respective help centers:

The platforms provide extensive knowledge bases filled with guides, how-to articles, and instructional content. Nexcess offers a wide range of resources alongside 24/7 expert support through various channels. NameHero also boasts a detailed help center with an intuitive search function and around-the-clock support via live chat, phone, and ticketing, ensuring comprehensive user support.

🏆 Winner Nexcess: Nexcess offers comprehensive user role management for versatile team configurations.

Both Nexcess and NameHero provide extensive tools for managing user roles and permissions, yet they cater to different needs. Nexcess features a versatile set of user roles such as Superuser, Billing, and Technical, allowing for distinct functional divisions within teams. Custom Teams can be created to precisely match member expertise, enhancing flexibility. NameHero, on the other hand, mainly utilizes the WHM and cPanel systems for user management. While WHM offers powerful control for resellers, it lacks the granularity and flexibility found in Nexcess’ approach to team configurations and individual permissions.

Nexcess’ user interface emphasizes simplicity and efficiency in managing roles and permissions. Users can create and edit teams, assign members, and modify permissions through a clear, straightforward portal accessible from nexcess.net. NameHero’s management tools revolve around WHM and cPanel, which are geared for hosting resellers and enterprise clients. While powerful, these tools may involve a steeper learning curve due to their extensive feature sets and technical nature.

When evaluating access control measures and scalability, Nexcess stands out by providing custom permissions without a hard limit on additions or removals. This flexibility is crucial for growing businesses with dynamic needs. NameHero’s WHM and managed VPS solutions offer substantial control, capable of handling increasing user numbers and complex configurations. However, NameHero’s reliance on third-party automation tools like WHMCS for billing may introduce additional management layers, potentially complicating user administration.

Nexcess user roles table:

NameHero user roles table:

🏆 Winner NameHero: Outstanding customer service, rapid responses, and extensive support features make NameHero the preferred hosting provider.

Nexcess and NameHero both offer 24/7 live chat and email support, ensuring continuous accessibility to their customer service. Nexcess provides global phone support, whereas NameHero restricts its phone support to 9 AM – 5 PM CST. Both offer daily backups, free SSL certificates, and free website migrations, however, NameHero also includes free domain names and email filtering with select plans.

While both providers ensure high-quality support, NameHero edges forward with a higher customer rating and rapid response times. Their SuperHero Support Team promises expert assistance and genuine interaction, which is reflected in their positive customer reviews. Nexcess stands out with its comprehensive in-house support team and proactive monitoring, making it a strong choice but narrowly missing out to NameHero due to its slightly lower user score.

Nexcess vs Namehero: User feedback

User feedback on Nexcess hosting is highly polarized. Positive reviews frequently commend the platform’s knowledgeable and responsive customer support, emphasizing swift issue resolution and a user-friendly interface. However, negative reviews highlight significant issues with the backup system, slow migration processes, and unreliable server performance, causing operational disruptions and reputational damage. Many users note the decline in service quality following the company’s acquisition, culminating in mixed recommendations.

NameHero is widely praised for its exceptional customer support, reliable performance, and user-friendly interface, especially for WordPress and resellers. Reviewers appreciate the speed and reliability of their hosting services, enhanced by features like free credits for CDN services. However, some users mention concerns about the high renewal prices and occasional interface issues. Despite these minor drawbacks, the overall satisfaction remains high, citing NameHero as an excellent choice for web hosting needs.

Nexcess vs Namehero: FAQ