Final verdict
Comparing SiteGround vs. Hetzner, these two web hosting services offer strong yet distinct hosting features.
-
SiteGround (Overall grade: 8.8)
provides an excellent blend of speed, reliability, and customer support, making it a standout choice for various types of users, especially WordPress and eCommerce sites. It boasts a high 99.99% uptime, fast response times, and robust performance features like custom PHP setups and integrated caching technologies. The platform excels in customer service with 24/7 live support and multiple communication channels, although users find its renewal pricing a bit steep. It also offers a range of freebies, including SSL, CDN, daily backups, and enhanced security measures, which adds considerable value.
Hetzner (Overall grade: 7.9)
excels in offering cost-effective, scalable solutions with a focus on flexibility and substantial resources. Its NVMe SSD options and high bandwidth capacity cater well to websites with significant storage and traffic demands. Despite lacking some specialized optimization and user-friendly features compared to SiteGround, Hetzner provides solid customer support through email and phone, though it can occasionally be slow. It appeals more to technically savvy users who can benefit from its extensive configurability and competitive hourly rates. Overall, Hetzner is a robust choice for those seeking powerful resources at an affordable price.
 Overall grade:8.8 |
 Overall grade:7.9 |
|
|---|---|---|
| Uptime and Availability | 9.4 | 9.0 |
| Hosting Performance | 8.8 | 8.3 |
| Hosting Security | 8.6 | 8.8 |
| Price | 8.4 | 7.9 |
| Hosting Features | 8.5 | 7.5 |
| Ease Of Setup | 8.9 | 8.0 |
| User Management | 8.4 | 7.8 |
| Customer Support | 9.2 | 6.3 |
| User feedback | 4.3/5 | 4.6/5 |
Hosting types offered
Both platforms provide a variety of hosting types, each designed to meet the different needs of users.
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|
|
|
|---|---|---|
| Shared hosting | ||
| Cloud hosting | ||
| WordPress hosting | ||
| Ecommerce hosting | ||
| VPS hosting | ||
| Dedicated hosting |
Although both offer a variety of hosting plans tailored to different needs, in
certain cases, one platform may prove to be more suitable.
Detailed comparison
Uptime and availability
Evaluates the average uptime statistics, uptime guarantee and overall availability of the hosting
provider
Score Components:
- Uptime percentage (30%): evaluates the uptime statistics in given period of time
- Uptime guarantee (20%): Assesses if the platform offers an uptime guarantee and
whether the actual uptime matches the promised guarantee. - General performance (25%): Evaluates how fast is the average response time and overall
it’s stability. - Responsiveness (10%): Adaptability to different devices and screen sizes.
- Availability (25%): Reflects the total downtime and number of outages.
9.4
9.0
🏆 Winner SiteGround: Exceptional uptime and stellar customer service make SiteGround the superior choice.
SiteGround boasts an uptime guarantee of 99.9%, which ensures minimal downtime and generous compensation schemes. Their actual performance often surpasses the guarantee, evidenced by a 99.99% uptime over almost two months. The hosting provider is swift, with an average response time of 0.207 seconds, and their stress-testing capabilities are impressive, handling user traffic seamlessly.
Hetzner Online also provides a 99.9% uptime guarantee and 24/7 monitoring with DDoS protection. Their data centers are strategically located in Germany, Finland, and the USA. Despite their solid uptime and network availability, Hetzner’s performance lacks the same near-perfect uptime metrics and fast response times seen with SiteGround.
In terms of overall reliability and customer support, SiteGround’s extensive server locations, impressive speed, and high level of service distinguish it as the leading hosting provider. With a quick support system and flexible data center choice, SiteGround ensures an optimal hosting experience.
Hosting performance
Score Components:
- Hosting speed (30%): This includes SSD quality, Load times, PageSpeed score ranges,
additional information on website speed, built-in plugins for performance enhancement, available caching
methods, and CPU/RAM options - CDN (20%): Considers whether CDN is available or not, whether it’s free or paid, and
the quality of the CDN service - Available data centers (30%): Evaluates the number of data centers and their locations
globally. - Scalibility (20%): Looks at whether elastic scaling is available, the process required
to scale (manual upgrade vs. automatic scaling), the presence of dedicated servers, and the costs
associated with scaling.
8.8
8.3
🏆 Winner SiteGround: Offers top-tier performance and excellent customer support.
When it comes to hosting performance, both SiteGround and Hetzner deliver high-quality services but differ in specifics. SiteGround utilizes premium Google Cloud infrastructure with SSD persistent storage, which ensures top reliability and site speed. It includes custom PHP and MySQL setups to cut time to first byte and offers integrated caching technologies. On the other hand, Hetzner focuses on data centers located in multiple countries and boasts a robust bandwidth of 36.471 TBit with a network availability of 99.9%. Hetzner also offers NVMe SSD for better read/write speeds but doesn’t match SiteGround’s Google Cloud infrastructure. Both companies provide a Content Delivery Network (CDN), with SiteGround’s being a free, in-house CDN spanning 170+ edge locations, while Hetzner offers unlimited traffic and integrates with various SSL options.
Website Speed
SiteGround excels in terms of site speed due to its ultrafast server setup and specialized caching methods. The custom PHP implementation significantly reduces TTFB, cutting page load times by 30%. Static and dynamic caching enhance performance up to 5 times. Additional technologies like Brotli, HTTP/2, and NGINX Direct Delivery further optimize speeds. Hetzner, while using advanced processors (Intel® Xeon® Gold, AMD EPYC™), offers NVMe SSDs and PHP Configurator but lacks some of the specialized site speed optimizations of SiteGround.
Scalability
In terms of scalability, SiteGround offers scalable solutions, including a range of plans from StartUp to Cloud options. Their Cloud plan starts at $100/month, providing elastic scaling without the need for manual upgrades. They also offer dedicated servers for higher-tier needs. Hetzner allows flexible invoicing for additional resources and also offers daily backup and comprehensive security checks. Their cloud hosting includes both shared and dedicated vCPU options. However, it lacks information on automatic scaling and detailed pricing for scaling compared to SiteGround.
SiteGround’s combination of advanced performance technologies, customer support, and scalability options make it the preferred choice for many users.
Hosting security
and regulatory requirements
Score Components:
- Technical security measures (40%): This includes encryption, firewalls, DDoS
protection, secure configurations, server monitoring, access control and availability of security addons
(e.g Sitelock security). - Operational security measures (30%): Encompasses data privacy, backups and data
redundancy. - Compliance and certifications (20%): Adherence to legal and regulatory requirements
(e.g., GDPR, HIPAA) and possession of certifications (e.g., ISO 27001, SOC 2). - Business and reliability (10%): Factors in the provider’s reputation, uptime
guarantees, and customer support.
8.6
8.8
🏆 Winner Hetzner Online: Hetzner offers comprehensive security measures with a range of additional features that ensure robust protection for your hosting needs.
Both SiteGround and Hetzner, have notable differences in their approaches to technical and operational
security, as well as in their compliance with regulations.
Technical security measures:
SiteGround features a custom WAF continuously updated with new rules, an AI anti-bot system blocking threats daily, and daily backups with up to 30 copies. Hetzner provides DDoS protection, encrypted access for various admin interfaces and services, and automated defense mechanisms against brute force attacks and worms. Despite SiteGround’s impressive offerings, Hetzner edges out with its ISO 27001 certification for its data centers, ensuring a higher standard of security and reliability.
Operational security measures:
SiteGround employs round-the-clock system administration and keeps track of vulnerabilities specific to WordPress and WooCommerce, providing automatic updates for these platforms. On the other hand, Hetzner places a strong emphasis on mail security, featuring anti-spam techniques, DKIM, SPF, and virus scanning, alongside regular system integrity checks. Hetzner’s broader focus on securing email and preventing unauthorized access to server interfaces gives it an operational edge over SiteGround.
Compliance and certifications:
Regarding regulatory compliance and certifications, SiteGround and Hetzner cater to different needs. SiteGround focuses on multi-layered security for its Google Cloud-managed data centers but does not specify PCI, GDPR, or HIPAA compliance. Hetzner operates its data centers under strict European GDPR compliance and provides a Data Processing Agreement (DPA) per Article 28 of GDPR. While no HIPAA compliance information is specified, Hetzner’s ISO 27001 certification underscores its commitment to maintaining high security standards.
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|---|---|---|
SSL certificate |
Free SSL by Let’s Encrypt |
Symantec Basic SSL and Let’s Encrypt |
Additional security features |
AI anti-bot, custom WAF, daily backups |
DDoS protection, anti-spam, virus scanning |
PHP versions |
Not specified |
PHP5, PHP7, PHP8 |
GDPR compliance |
Not specified |
Yes |
HIPAA compliance |
Not specified |
Not specified |
PCI compliance |
Not specified |
Not specified |
Hosting features
Score Components:
- Domains (20%): Assesses the availability of a free domain, domain purchase options, and
pricing - Email (15%): Considers if the provider offers full email hosting, or is reselling
third-party service, and if the email is only transactional or not - Website builder (15%): Checks if website builder is available, and it’s user
friendliness and overall the level of customization allowed. - Staging environment (20%): Determines if a staging environment is available, allowing
for testing changes before going live. - FTP & SFTP accounts (10%): Evaluates if and how easily users can access FTP and
SFTP accounts - Git and SSH access (20%): Assess whether Git is integrated into the hosting service and
if SSH access is provided
8.5
7.5
🏆 Winner
SiteGround: SiteGround offers versatile and robust hosting solutions tailored for diverse needs, making it a fantastic all-rounder.
Both SiteGround and Hetzner Online GmbH present a wide range of useful features, yet they cater to different user preferences and goals. SiteGround shines with its easy-to-use website builder, providing a streamlined experience for creating and managing websites. This is complemented by a plethora of free services such as a free SSL certificate, CDN service, and daily backups, which help enhance site performance and security without additional costs. Moreover, SiteGround’s managed WordPress hosting includes unique features like out-of-the-box caching, WP-CLI and SSH access, and a dedicated staging environment, appealing to WordPress users who require robust tools for site management and development. For those prioritizing environmental responsibility, SiteGround’s 100% renewable energy match is a compelling value proposition.
Hetzner, on the other hand, focuses on providing substantial resources and flexibility, appealing to more technically savvy users or those with specific configurations in mind. Hetzner offers unlimited traffic and extensive NVMe SSD disk space options, catering to websites with high storage and bandwidth needs. Additionally, Hetzner provides interactive server login via SSH, extensive email synchronization support, and a versatile client admin interface called konsoleH. However, users should be aware of potential additional costs such as domain registration fees and charges for exceeding disk space limits. The absence of an all-inclusive website builder means users may have to rely on CMS integrations like WordPress or Joomla to create their sites, which could entail a steeper learning curve.
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|
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|---|---|---|
Free domain |
No |
Yes, for main domain |
Free SSL |
Yes |
Yes, Let’s Encrypt |
Email hosting |
Yes |
Yes |
Website builder |
Yes, Free SiteBuilder |
No |
Staging environment |
Yes |
Available for WordPress |
FTP & SFTP accounts |
Yes |
Yes |
Git and SSH access |
Yes |
Yes |
Free backup |
Yes, daily |
Yes, 14 days |
Money back guarantee |
30 days |
None |
a location.
As a result in rare cases the features mentioned here can differ from the ones you see on their websites.
Both providers support a range of users from beginners to experts with user-friendly website builders and WordPress staging areas. However, in terms of developer tools, both SiteGround and Hetzner offer robust options including SSH access, support for multiple programming languages, and Git for version control, thus appealing to developers looking for advanced capabilities.
Email services:
Both SiteGround and Hetzner offer robust email hosting services, facilitating users to set up email accounts linked to their domains. SiteGround includes free email hosting with features like email migration and enhanced security for phishing protection. Hetzner also provides comprehensive email services with a substantial number of mailboxes and email forwarding options. Additionally, Hetzner supports advanced email synchronization protocols such as Exchange Active Sync, CalDAV, and CardDAV, offering greater flexibility for users with diverse email needs. While both providers do not resell third-party email services like Google Workspace or Zoho, their built-in email solutions are sufficient for most standard business requirements.
Price
Score Components:
- Plan value (40%): What each pricing tier offers.
- Transparency and clarity (30%): Clearness of pricing structures.
- Flexibility of plans (20%): Range of options to suit different budgets.
- Hidden costs (10%): Additional expenses not included in the plan.
8.4
7.9
🏆 Winner SiteGround: Efficient and feature-rich hosting with exceptional value for various user needs.
Evaluating the pricing of plans among various hosting providers can be complex due to their differing pricing and renewal strategies. Additionally, certain plans require annual commitments, which adds to the difficulty of making comparisons. The prices listed are based on monthly commitments; plans requiring annual commitments are indicated. Although some providers offer identical plans for WordPress and shared hosting, we have created separate tables for each to enhance clarity.
When comparing SiteGround and Hetzner, SiteGround offers attractive discounted rates for comprehensive feature sets in its shared and WordPress hosting plans, while Hetzner stands out with highly competitive hourly rates and solid performance features. SiteGround provides multiple freebies such as SSL, CDN, and daily backups, along with robust support options, even at entry-level plans. Hetzner’s offerings are notable for their low setup fees and abundant resources like NVMe SSD storage and high-traffic bandwidth, particularly for cloud hosting. However, SiteGround’s managed services and enhanced security features, alongside its renewable energy match, give it an edge in terms of overall value.
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StartUp Plan $17.99
1 Website, 10 GB Web Space, ~10,000 Visits Monthly, Unmetered Traffic, Free WP Installation, Free WP Migrator, Free Email Migrator, WordPress Autoupdates, Free SSL, Daily Backup, Free CDN, Free Email, Enhanced Security, Ecommerce Enabled, WP-CLI and SSH, Managed WordPress, Out-of-the-box Caching, Unlimited Databases, 100% renewable energy match, 30-Days Money-Back, Add Collaborators. Value for price:8.0
|
Level 1 €2.09 max/mo., €0.0060/hr
1 Domain, 10 GB NVMe SSD Disk Space, Unlimited Traffic, 50 Sub-domains, 1 Database, 10 Cron Jobs, Interactive Server Login via SSH, DDoS Protection, Free Phone and Email Support. Value for price:7.5
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GrowBig Plan $29.99
Unlimited Websites, 20 GB Web Space, ~100,000 Visits Monthly, Unmetered Traffic, Free WP Installation, Free WP Migrator, Free Email Migrator, WordPress Autoupdates, Free SSL, Daily Backup, Free CDN, Free Email, Enhanced Security, Ecommerce Enabled, WP-CLI and SSH, Managed WordPress, Out-of-the-box Caching, Unlimited Databases, 100% renewable energy match, 30-Days Money-Back, Add Collaborators, On-demand Backup Copies, 30% faster PHP, Staging. Value for price:8.4
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Level 4 €5.39 max/mo., €0.0114/hr
1 Domain, 50 GB NVMe SSD Disk Space, Unlimited Traffic, 400 Sub-domains, 10 Databases, 20 Cron Jobs, Interactive Server Login via SSH, DDoS Protection, Free Phone and Email Support. Value for price:8.2
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GoGeek Plan $44.99
Unlimited Websites, 40 GB Web Space, ~400,000 Visits Monthly, Unmetered Traffic, Free WP Installation, Free WP Migrator, Free Email Migrator, WordPress Autoupdates, Free SSL, Daily Backup, Free CDN, Free Email, Enhanced Security, Ecommerce Enabled, WP-CLI and SSH, Managed WordPress, Out-of-the-box Caching, Unlimited Databases, 100% renewable energy match, 30-Days Money-Back, Add Collaborators, On-demand Backup Copies, 30% faster PHP, Staging + Git, White-label Clients, Free Private DNS, Highest Tier of Resources, Priority Support. Value for price:8.6
|
Level 9 €10.90 max/mo., €0.0202/hr
1 Domain, 100 GB NVMe SSD Disk Space, Unlimited Traffic, 800 Sub-domains, 20 Databases, Unlimited Cron Jobs, Interactive Server Login via SSH, DDoS Protection, Free Phone and Email Support. Value for price:8.3
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StartUp Plan $17.99
1 Website, 10 GB Web Space, ~10,000 Visits Monthly, Unmetered Traffic, Free SSL, Daily Backup, Free CDN, Free Email, Free Email Migrator, Enhanced Security, Ecommerce Enabled, Managed WordPress, Out-of-the-box Caching, Unlimited Databases, 100% renewable energy match, 30-Days Money-Back, Add Collaborators. Value for price:8.0
|
Level 1 €2.09 max/mo., €0.0060/hr
1 Domain, 10 GB NVMe SSD Disk Space, Unlimited Traffic, 50 Sub-domains, 1 Database, 10 Cron Jobs, Interactive Server Login via SSH, DDoS Protection, Free Phone and Email Support. Value for price:7.5
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GrowBig Plan $29.99
Unlimited Websites, 20 GB Web Space, ~100,000 Visits Monthly, Unmetered Traffic, Free SSL, Daily Backup, Free CDN, Free Email, Free Email Migrator, Enhanced Security, Ecommerce Enabled, Managed WordPress, Out-of-the-box Caching, Unlimited Databases, 100% renewable energy match, 30-Days Money-Back, Add Collaborators, On-demand Backup Copies, 30% faster PHP, Staging. Value for price:8.4
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Level 4 €5.39 max/mo., €0.0114/hr
1 Domain, 50 GB NVMe SSD Disk Space, Unlimited Traffic, 400 Sub-domains, 10 Databases, 20 Cron Jobs, Interactive Server Login via SSH, DDoS Protection, Free Phone and Email Support. Value for price:8.2
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GoGeek Plan $44.99
Unlimited Websites, 40 GB Web Space, ~400,000 Visits Monthly, Unmetered Traffic, Free SSL, Daily Backup, Free CDN, Free Email, Free Email Migrator, Enhanced Security, Ecommerce Enabled, Managed WordPress, Out-of-the-box Caching, Unlimited Databases, 100% renewable energy match, 30-Days Money-Back, Add Collaborators, On-demand Backup Copies, 30% faster PHP, Staging + Git, White-label Clients, Free Private DNS, Highest Tier of Resources, Priority Support. Value for price:8.6
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Level 9 €10.90 max/mo., €0.0202/hr
1 Domain, 100 GB NVMe SSD Disk Space, Unlimited Traffic, 800 Sub-domains, 20 Databases, Unlimited Cron Jobs, Interactive Server Login via SSH, DDoS Protection, Free Phone and Email Support. Value for price:8.3
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Jump Start $100.00
4 CPU Cores, 8GB Memory, 40GB SSD Space, 5TB Data Transfer. Value for price:7.5
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CX11 €4.51/mo, €0.0071/hr
1 vCPU, 2 GB RAM, 20 GB Disk Space, 20 TB Traffic, Interactive Server Login via SSH, DDoS Protection. Value for price:8.2
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Business $200.00
8 CPU Cores, 12GB Memory, 80GB SSD Space, 5TB Data Transfer. Value for price:7.8
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CX21 €6.37/mo, €0.0104/hr
2 vCPU, 4 GB RAM, 40 GB Disk Space, 20 TB Traffic, Interactive Server Login via SSH, DDoS Protection. Value for price:8.4
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Business Plus $300.00
12 CPU Cores, 16GB Memory, 120GB SSD Space, 5TB Data Transfer. Value for price:8.0
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CPX31 €16.18/mo, €0.0261/hr
4 vCPU, 8 GB RAM, 160 GB Disk Space, 20 TB Traffic, Interactive Server Login via SSH, DDoS Protection. Value for price:8.6
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Super Power $400.00
16 CPU Cores, 20GB Memory, 160GB SSD Space, 5TB Data Transfer. Value for price:8.2
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CCX33 €57.70/mo, €0.0925/hr
8 vCPU, 32 GB RAM, 240 GB Disk Space, 30 TB Traffic, Interactive Server Login via SSH, DDoS Protection. Value for price:8.8
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Ease of setup
platform.
Score Components:
- Site migration (25%): Assesses whether the provider offers tools for site migration,
either automated or manual, and whether these services are free or require a fee. - Admin panel usability (35%): Evaluates the type of admin panel provided, such as the
standard cPanel or a custom solution, focusing on its accessibility and user-friendliness for both
technical and non-technical users. - Setup features (20%): Examines the availability and ease of use of various setup
features, including FTP accounts, file managers, email account setup, PHPMyAdmin, and easy CDN
configuration. - Help center quality (20%): Measures the quality and accessibility of the provider’s
help center resources, including articles and tutorials.
8.9
8.0
🏆 Winner SiteGround: Known for its user-friendly setup processes and highly responsive customer support.
SiteGround offers an Automated Site Setup Wizard and a custom admin panel for easy site management. This custom solution makes the process accessible for both technical and non-technical users. Notably, SiteGround’s WordPress Starter Plugin and one-click staging tool available on higher-tier plans simplify tasks that might otherwise be complicated. These features are conveniently accessible via a straightforward and intuitive user interface, minimizing the learning curve for newcomers.
Hetzner, on the other hand, uses the konsoleH administration interface, which is more tailored to experienced users. This panel offers a range of functionalities, including account and domain management. While comprehensive, the interface can be overwhelming for those without a technical background. However, once familiarized with konsoleH, users benefit from its ability to handle complex tasks, making it highly efficient for those willing to invest time in learning it.
For site migration, SiteGround provides a Free WordPress Migrator Plugin that makes the transfer quick and hassle-free. For non-WordPress sites, they offer professional expert migrations at a fee of $30. Hetzner offers documentation for manual migrations as well as support for these tasks, but there is no mention of free automated migration tools. Their comprehensive guides can assist users, but the lack of an automated option might be a drawback for some.
SiteGround’s extensive knowledge base contains articles, how-to guides, and troubleshooting instructions, supported by 24/7 live help via chat, phone, and helpdesk tickets. The helpdesk boasts quick response times, often within 15 minutes. Hetzner also offers detailed guides and tutorials along with 24/7 email and phone support. Users can contribute to Hetzner’s community guides, potentially earning credits. While both provide valuable resources, SiteGround’s pinned help on every page and automated solutions set it apart.
User management
accessibility.
Score Components:
- Role customization (40%): Flexibility in creating and defining user roles and
permissions. - Ease of management (30%): User interface and tools for managing users.
- Access control (20%): Effectiveness of access control measures for different user
levels. - Scalability (10%): Ability to manage a growing number of users efficiently.
8.4
7.8
🏆 Winner SiteGround: Streamlined user management with white-label client role customization.
SiteGround and Hetzner Online both offer functional user management features, but they cater to different user needs. SiteGround provides extensive customization capabilities by allowing users to create, assign, and manage unique roles, making it versatile in defining permissions. It also supports the addition of collaborators who can access specific site tools and contact support independently. Hetzner Online focuses on group-based user management, where users can be grouped and assigned administrative roles, but its role customization is less granular compared to SiteGround’s.
The user interface for managing users in SiteGround is navigable, with roles easily created and managed directly from the Client Area. Users are added as collaborators with their own SiteGround accounts, ensuring that workflow segregation is maintained. Hetzner Online’s interface for adding and organizing users is straightforward, accessible from the user settings, but the grouping approach may be more intuitive for users who prefer hierarchical management structures.
Access control in SiteGround is bolstered by its ability to provide white-label access to clients, hiding SiteGround branding and giving a professional look to end clients. This white-labeling feature is exclusive to GoGeek and Cloud plans. Hetzner allows administrators to set storage quotas and manage account maintenance settings in a customizable way. Both platforms are equipped to manage a growing user base effectively, but SiteGround’s advanced role-based access and customizable permissions give it an edge in user management scalability.
SiteGround user roles table:
| Role | Description | Access highlights |
|---|---|---|
| Collaborator | Team members who build or maintain the site. | Access to Site Tools and support for the specified site. |
| Client (GoGeek) | Clients registered with white-label access. | White-label access to Site Tools without SiteGround branding. |
| Custom Role | A role created from the client area with custom tools. | Access to a tailored set of Site Tools defined by the site owner. |
Customer support
hosting provider.
Score Components:
- Support communication channels (30%): Measures the variety of customer support types
provided (live chat, chatbot, email, phone, etc.) - Availability (20%): Assesses the availability hours for each channel, including 24/7
support options. - Technical support quality (30%): Assesses whether the provider offers comprehensive
technical support, including hardware upgrades (e.g., HDD to SSD), software installations, and web
server configuration changes. - Enterprise support (20%): Checks if there are dedicated or priority support services
for enterprise-level customers.
9.2
6.3
🏆 Winner SiteGround: SiteGround shines with its range of 24/7 support channels and highly trained staff.
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|---|---|---|
Phone support |
||
Live chat support |
||
Chatbot |
||
Email/ticket support |
||
Enterprise support (priority support) |
SiteGround and Hetzner Online offer a variety of support channels, but SiteGround holds the edge with several added features. SiteGround provides 24/7 support across live chat, phone, helpdesk tickets, and even AI-assisted solutions. This multi-faceted approach allows for quick resolutions and empowers users by educating them, making SiteGround a well-rounded choice for customer support.
Hetzner Online, though competent with its email, ticketing system, and phone support, lacks live chat and AI-driven tools. Their support is available in multiple languages and offers extensive documentation. However, some users have reported slow service and issues with account management, which somewhat diminishes their appeal compared to SiteGround’s more comprehensive and efficient service offerings.
User feedback
SiteGround garners consistently high praise for its exceptional customer support and user-friendly tools, frequently being described as reliable and straightforward to use. Users commend the fast and knowledgeable technical assistance, which is available through various channels like chat and phone, often highlighting the effectiveness and patience of support representatives. Despite these positive aspects, some users find renewal pricing relatively expensive and note that navigating to the support section can be cumbersome. Issues with specific features, such as webmail interface and certain plugins, are also mentioned, but overall, SiteGround is recommended for its strong support and ease of use, especially for beginners and small businesses.
Users generally find the hosting provider to be cost-effective with robust performance capabilities, able to handle demanding tasks reliably. Many reviewers appreciate the competitive pricing, ease of use, and the fast, reliable infrastructure. While customer support is often praised for its availability and helpfulness, some users believe it could still see improvements. The platform’s dashboard and additional features could benefit from enhancements, but overall, users are satisfied with the value and quality of service provided.
FAQ
Which platform is better suited for hosting WordPress websites?
SiteGround is better suited for hosting WordPress websites due to its superior WordPress-specific features like WP-CLI, staging, and auto-updates. Additionally, it offers managed WordPress hosting with out-of-the-box caching and enhanced security, making it particularly appealing for WordPress users.
Are both platforms suitable for beginners?
Yes, both SiteGround and Hetzner are suitable for beginners, but SiteGround has an edge due to its user-friendly setup processes and extensive customer support. SiteGround provides an Automated Site Setup Wizard and useful tools like a free SiteBuilder, which make it easier for newcomers to get started.
Which hosting service offers better security features?
SiteGround and Hetzner both offer strong security features but differ in their approaches. SiteGround includes AI anti-bot, custom WAF, and daily backups, while Hetzner offers DDoS protection and encrypted access for various admin interfaces. Hetzner’s ISO 27001 certification underscores its commitment to security and reliability.
Which platform offers better customer support?
SiteGround offers better customer support with its 24/7 availability across live chat, phone, and helpdesk tickets. Additionally, SiteGround provides an AI-assisted chatbot and highly trained staff, making it a comprehensive solution for user assistance. In contrast, Hetzner lacks live chat and AI-driven tools.
What are the major differences in pricing and value between SiteGround and Hetzner?
SiteGround offers discounted rates for feature-rich shared and WordPress hosting plans, which include freebies like SSL, CDN, and daily backups. Hetzner stands out with competitive hourly rates and abundant resources such as NVMe SSD storage and high-traffic bandwidth. While both provide good value, SiteGround’s managed services and enhanced security features make it a slightly better overall value.
The making of this blog
We followed a clear, step-by-step process to write and research this article.
