Web.com vs Namehero: guide for 2024

Web.com vs Namehero: Final verdict

Reviewing Web.com and NameHero, each has unique features and strengths, catering to different user needs.

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  NameHero (Overall grade: 8.2)
  
  
  offers robust performance with exceptional uptime and security features. Their hosting plans are particularly beneficial for high-traffic websites and agencies due to their cloud hosting and VPS options. LiteSpeed servers and NVMe storage ensure fast loading times, while their security measures are top-notch, including DDoS protection, WAF, and automated malware scanning. With a SuperHero Support Team providing 24/7 assistance and free website migrations, NameHero delivers high value for a range of users, making it a well-rounded choice for demanding hosting needs.
  
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  Web.com
  (Overall grade: 7.3)
  
  
  shines in user-friendliness and ease of setup, featuring a drag-and-drop website builder and cPanel for straightforward website management. They offer unmetered bandwidth, SSL security, and automatic backups. The service is well-suited for small businesses and ecommerce sites due to its reliability and additional business email hosting. However, their lower uptime compared to competitors and higher renewal rates might deter some advanced users. Despite some limitations in scalability and cutting-edge server technologies, Web.com remains a reliable option for users prioritizing ease of use and basic hosting features.
  

Hosting types offered

Both platforms provide a variety of hosting types, each designed to meet the different needs of users.

Although both offer a variety of hosting plans tailored to different needs, in
certain cases, one platform may prove to be more suitable.

Detailed comparison

🏆 Winner NameHero: A high-performing web hosting provider with exceptional uptime and security features.

Web.com offers a guaranteed uptime of 99.9%, but actual third-party tests show an uptime of 99.83% over a month. They provide unmetered bandwidth, SSL security, and automatic backups, making them reliable for most users. With easy management through cPanel, a drag-and-drop website builder, and a one-click WordPress installation, Web.com is user-friendly and versatile. Despite the strong feature set, the uptime results and higher renewal rates may affect overall appeal.

NameHero guarantees 99.9% uptime and demonstrates strong performance with a server response time of 320ms and an overall performance grade of 99% on GTMetrix. Featuring LiteSpeed servers and NVMe storage on Turbo plans, NameHero ensures fast and reliable hosting. Security is robust with DDoS protection, WAF, and automated malware scanning. Their SuperHero Support Team offers dedicated customer service, making NameHero a well-rounded choice for web hosting needs.

🏆 Winner
Web.com: Web.com impresses with its superior hosting speeds, enhanced performance features, and unmetered bandwidth.

Web.com and NameHero offer competitive general performance features, but they have distinct differences. Web.com enhances its performance with key upgrades like PHP 8.0 and MySQL 8, along with OPcode Cache, improving server response times by 70%. NameHero, known for its lightning-fast site performance, uses AMD EPYC CPUs and NVMe storage with LiteSpeed caching for quick site acceleration. Both services guarantee a 99.9% uptime, but NameHero backs its reliability with AI-powered Security Shield, DDOS protection, and real-time malware scanning. Web.com’s general features include unmetered bandwidth and superior server response times, while NameHero offers free and automatic SSL certificates and redundant hypervisors in their private cloud. Web.com’s data center specifics are not mentioned, but NameHero operates two data centers in Lenexa, Kansas.

Website Speed

Web.com boasts impressive website speed thanks to PHP 8.0, MySQL 8 upgrades, and the implementation of OPcode Cache, leading to up to 70% faster server response times. NameHero also guarantees fast loading speeds utilizing AMD EPYC CPUs and NVMe storage, paired with the LiteSpeed caching plugin for site acceleration. Both providers deliver strong performance, but Web.com’s specific enhancements like OPcode Cache give it an edge in content display speed.

Scalability

Both Web.com and NameHero offer scalable hosting solutions. Web.com supports most customers’ bandwidth demands and provides scalable options for those needing more than shared architecture. NameHero offers a pay-as-you-grow model, easily scalable resources, and VPS hosting for customized scalability. The costs and mechanics of Web.com’s scaling are not specified, whereas NameHero’s plans, such as Business Cloud VPS, start at $34.28/month for 120GB NVMe Storage, 8 GB RAM, and 8 CPU Cores.

🏆 Winner NameHero: Provides a robust suite of advanced security measures along with extensive regulatory compliance.

Both Web.com and NameHero, have notable differences in their approaches to technical and operational
security, as well as in their compliance with regulations.

Technical security measures:

Web.com offers various SSL certificates tailored for different needs, upgraded PHP 8.0, and SiteLock security solutions, including malware scanning and removal. It guarantees 99.9% uptime and unmetered bandwidth. NameHero provides free and automatic SSL certificates with Let’s Encrypt SSL, always-on DDoS protection, and kernel-level technology. It provides advanced security measures like web application firewall and individual packet detection for high integrity in traffic management.

Operational security measures:

Web.com’s operational measures include automatic WordPress updates and MySQL 8 for enhanced performance. Its backup solution, CodeGuard, ensures data recovery and security. NameHero excels with its real-time virus/malware scanning, dual-authentication, advanced biometrics, and seamless integration with existing security systems at its data centers. NameHero also offers robust disaster recovery with daily or hourly snapshots, ensuring data safety.

Compliance and certifications:

Web.com complies with GDPR and offers PCI compliance scanning through SiteLock. NameHero is compliant with SSAE 18 SOC I and II, HIPAA/HITECH, and PCI DSS standards. This makes NameHero suitable for websites handling sensitive data, such as health information and financial transactions.

🏆 Winner: NameHero: A high-performance hosting provider with robust security features and extensive SSH access.

Web.com and NameHero offer diverse hosting solutions, each with features tailored to different user needs. Web.com provides a user-friendly drag-and-drop website builder, making it an excellent choice for beginners and small businesses. Their plans include a free domain and SSL certificate for the first year, and they support multiple programming languages. Notably, Web.com’s WordPress hosting includes managed options, automatic updates, and 24/7 customer support. However, the absence of specific information about SFTP and SSH access might be a drawback for advanced users requiring secure file transfers.

Conversely, NameHero caters to various user levels with its comprehensive set of features. Their NVMe storage and LiteSpeed Cache ensure faster website performance. For WordPress users, NameHero offers auto-installed WordPress, AI-powered security, and WP-CLI. The inclusion of jailshelled SSH access for web hosting and root SSH access for VPS plans is particularly beneficial for those needing secure and flexible hosting environments. NameHero also provides free website migrations and consistent 24/7 support. These features, combined with advanced security measures, make NameHero a more versatile choice for both small and enterprise-level businesses.

Both providers support a range of users from beginners to experts with user-friendly website builders and WordPress staging areas. However, in terms of developer tools, both Web.com and NameHero offer robust options including SSH access, support for multiple programming languages, and Git for version control, thus appealing to developers looking for advanced capabilities.

Email services:

Email services at Web.com offers business email hosting, making it straightforward for users to set up professional email addresses. Meanwhile, NameHero provides comprehensive email hosting and transactional email capabilities. Their email services extend to reselling notable third-party solutions such as Google Workspace, ensuring users have access to advanced email functionalities for both personal and business use.

🏆 Winner NameHero: NameHero offers an extensive array of plans with a focus on affordability and performance, making it a leading choice for various hosting needs.

Evaluating the pricing of plans among various hosting providers can be complex due to their differing pricing and renewal strategies. Additionally, certain plans require annual commitments, which adds to the difficulty of making comparisons. The prices listed are based on monthly commitments; plans requiring annual commitments are indicated. Additionally, although some providers offer identical plans for WordPress and shared hosting, we have created separate tables for each to enhance clarity.

Web.com and NameHero both have diversified hosting plans, each with different target features and pricing. Web.com’s plans tend to include traditional features such as business email and drag-and-drop website builders, while NameHero focuses on providing extensive resources like unlimited NVMe storage and FREE & Auto SSL certificates. NameHero’s Plus Cloud and Turbo Cloud plans are particularly competitive when examining price vs. performance metrics, due to their comprehensive offerings and usage of LiteSpeed technology. Both providers have competitive offerings, but NameHero edges out with their added focus on performance and backend features.

Enterprise plans

Web.com’s enterprise options cater to those who require steady performance and essential features such as SSL, domain privacy, and business email. Conversely, NameHero offers plans with substantial RAM, unlimited NVMe storage, and free automated services like daily backups and SSL certificates. Enterprises needing robust backend performance and higher visitor capacities will find NameHero’s Business Cloud and Turbo WordPress plans especially advantageous.

🏆 Winner NameHero: Outstanding in ease of setup and customer support.

Web.com offers a user-friendly control panel equipped with a drag-and-drop website builder, making it convenient for non-technical users to create and manage their websites. It also features a centralized dashboard to monitor site performance and manage domains and email accounts conveniently. This makes it accessible for individuals who want straightforward administrative capabilities. NameHero also offers an easy-to-use control panel for managing websites. It focuses on a more streamlined setup with its “Guru-Free” control that requires little to no technical expertise. Both technical and non-technical users will find NameHero’s interface exceptionally user-friendly for setting up and maintaining their sites.

Migration tools are crucial for users looking to switch hosting providers without hassle. Web.com provides a drag-and-drop website builder but doesn’t explicitly mention tools for website migration, which could imply some manual effort is required. NameHero, on the other hand, stands out by offering free website migrations conducted by their Level III team of experts. This makes transitioning to NameHero a hassle-free process that saves time and effort.

When it comes to help center resources, Web.com provides an extensive Help Center filled with knowledge base articles, blogs, self-help guides, and 24/7 support through live chat, email, and phone. The information is comprehensive and designed to assist users through various tasks. NameHero’s Help Center is equally impressive, with detailed articles on multiple subjects, including WordPress, cPanel, and VPS. They offer 24/7 support, extensive tutorials, and guides. Both providers are committed to customer support, but NameHero’s range and depth of topics offer an edge to users seeking detailed assistance.

🏆 Winner: NameHero: A versatile hosting provider with extensive user management features.

Both Web.com and NameHero offer user management features tailored to different needs. Web.com’s approach simplifies the process of adding or editing account contacts via their Account Manager. Users can be designated as either Admin or Technical, providing essential flexibility for managing permissions. On the other hand, NameHero leverages tools like WHM and cPanel to grant extensive control over user management. WHM serves as a master control panel, particularly advantageous for resellers by allowing roles to be customized extensively. This broader range of role customization provides NameHero an edge in managing various user permissions effectively.

The user interface for managing users is intuitive across both providers. Web.com’s Account Manager interface allows for straightforward navigation through user roles and account settings. The steps to add or edit users, update billing information, and manage domains are clearly laid out. NameHero’s WHM and cPanel interface offer a more comprehensive suite of tools for advanced users. WHM provides a centralized hub for managing multiple cPanel accounts, making it highly suitable for resellers who need detailed control over various customer accounts.

Both platforms exhibit effective access control measures, but NameHero scales more efficiently with a growing number of users. Web.com’s system is easy to use, with clear distinctions between Admin and Technical roles, making it suitable for small-to-medium-sized businesses. NameHero’s WHM, however, supports extensive automation and customization, thereby accommodating a larger user base without compromising on control or flexibility. The inclusion of a dedicated Customer Success Manager in their Enterprise Hosting plan speaks to NameHero’s commitment to personalized and efficient user management.

Web.com user roles table:

NameHero user roles table:

🏆 Winner NameHero: Superior customer support and added benefits make NameHero a top choice for hosting needs.

Web.com and NameHero both offer extensive customer support but differ in their approach and availability. Web.com provides around-the-clock technical support and a 24/7 online help center. Their customer inquiries can be addressed via phone, email, live chat, or a ticket system, with general support phone lines available for both cancellations and other inquiries. This wide range of support options ensures customers have multiple ways to resolve issues at any time.

NameHero, on the other hand, stands out with a dedicated 24/7 live chat service handled by real humans, not chatbots. While their phone support operates only from 9 AM to 5 PM CST, they compensate with rapid email and ticket responses, backed by a highly experienced SuperHero Support Team. Additional perks such as free website migrations, SSL certificates, domain names, daily backups, and email filtering add significant value. Their strong customer feedback rating of 4.8 out of 5 further bolsters their reputation.

Web.com vs Namehero: User feedback

The hosting provider offers a comprehensive solution for purchasing domain names, hosting, and website building, making it highly convenient for users managing multiple domains and websites. Users appreciate the convenience of having all services bundled together, but some express concerns about the limitations on hosting unlimited domains and the cost associated with individual website software. Overall, the service is satisfactory and well-rated, though there is room for improvement in accommodating users with extensive hosting needs.

NameHero is widely praised for its exceptional customer support, reliable performance, and user-friendly interface, especially for WordPress and resellers. Reviewers appreciate the speed and reliability of their hosting services, enhanced by features like free credits for CDN services. However, some users mention concerns about the high renewal prices and occasional interface issues. Despite these minor drawbacks, the overall satisfaction remains high, citing NameHero as an excellent choice for web hosting needs.

Web.com vs Namehero: FAQ