Web.com vs WPX Hosting: guide for 2024

Web.com vs WPX Hosting: Final verdict

Looking over Web.com vs. WPX Hosting, WPX Hosting takes the lead with its advanced technology and superior customer support.

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  Web.com (Overall grade: 7.3)
  
  offers reliable uptime and versatile features, including a 99.9% uptime guarantee and extensive support structures. Although their actual uptime slightly lags at 99.83%, their 24/7 monitoring ensures reasonable site performance. Web.com provides a range of tools like cPanel access, SSL security, and a drag-and-drop builder, making it suitable for both beginners and more experienced users. However, the offering lacks advanced features found in other premium services, which might limit scalability and performance for rapidly growing sites.
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  WPX Hosting (Overall grade: 8.3)
  
  excels with a 99.95% uptime guarantee, quick live chat support, and impressive performance enhancements like their custom CDN and daily backups. They provide rapid issue resolutions and proactive measures for security, such as malware removal and two-factor authentication. Additionally, WPX Hosting’s high-speed custom CDN, robust security features, and streamlined customer service result in a more premium and efficient hosting experience. These comprehensive offerings make WPX Hosting particularly appealing for users who prioritize speed, security, and excellent support.

Hosting types offered

Both platforms provide a variety of hosting types, each designed to meet the different needs of users.

Although both offer a variety of hosting plans tailored to different needs, in
certain cases, one platform may prove to be more suitable.

Detailed comparison

🏆 Winner WPX Hosting: Delivers outstanding uptime and rapid issue resolution.

Web.com offers reliable uptime and versatile features, with a 99.9% uptime guarantee and extensive support options. Their actual uptime slightly underperforms at 99.83%, but 24/7 monitoring helps maintain site performance. They include a range of tools such as cPanel access, SSL security, and a drag-and-drop builder, making them a strong contender for both beginners and advanced users.

WPX Hosting stands out with a 99.95% uptime guarantee and rapid live chat support, averaging 30 seconds for responses. They provide free fixes if the site goes offline, daily backups, and a custom CDN to handle high traffic. Additional features include malware removal, two-factor authentication, and managed security measures, ensuring a consistently high level of service.

🏆 Winner: WPX Hosting

When comparing Web.com and WPX Hosting, WPX Hosting stands out with its superior technology and customer support. WPX Hosting leverages custom XDN technology, a high-speed custom CDN, and robust PHP workers to deliver exceptional website performance. Both hosting providers offer fast speeds, but WPX Hosting edges ahead with its free site speed optimization and a network of 37 CDN endpoints worldwide, whereas Web.com relies on server enhancements like PHP 8.0 and OPcode Cache. WPX Hosting also provides advanced security features and immediate customer service, ensuring efficient, stress-free hosting.

Website Speed

Both Web.com and WPX Hosting prioritize website speed. Web.com’s upgraded infrastructure with PHP 8.0, MySQL 8, and OPcode Cache achieves server response times up to 70% faster. However, WPX Hosting boasts an advanced custom XDN technology and high-speed custom CDN, significantly enhancing site performance. WPX’s free site speed optimization further ensures your website loads quickly, providing a seamless user experience.

Scalability

For scalability, both providers have unique strengths. Web.com can support more than 99.5% of customers’ bandwidth demands with scalable solutions for those outgrowing shared architecture. WPX Hosting, on the other hand, offers clear upgrade paths through various plans catering to different needs, including its WooCommerce-specific options. Both services lack information on automatic elastic scaling. Web.com supports scalability within its shared architecture, whereas WPX Hosting offers plan upgrades, with the highest plan costing $149.99/month for extensive resource needs.

🏆 Winner WPX Hosting: WPX Hosting provides comprehensive security features and proactive measures to ensure the safety of WordPress websites.

Technical security measures:

Web.com offers a diverse range of SSL certificates, from basic to advanced levels, catering to personal blogs, eCommerce sites, and businesses. WPX Hosting, on the other hand, provides free, auto-renewing SSL certificates from Let’s Encrypt for all sites, which simplifies the process. Both providers ensure PHP updates, with Web.com offering PHP 8.0 and WPX Hosting handling automatic updates. For malware protection, Web.com uses SiteLock for scanning and removal, while WPX conducts daily malware scans. Web.com has integrated opcache for better performance, whereas WPX’s custom XDN ensures high-speed content delivery and enhanced security. Both prioritize security and performance, but WPX Hosting’s automated and proactive approach gives it an edge.

Operational security measures:

Web.com maintains security with SiteLock features like malware scanning, CDN, and code backups through CodeGuard. With its 99.9% uptime guarantee and unmetered bandwidth, it supports stable operations. WPX Hosting excels with its advanced brute-force defense mechanisms, hybrid DDoS protection, daily backups, and continuous threat monitoring. WPX also includes WHOIS privacy protection and recommends using strong passwords and user role limitations. Both hosting providers are vigilant in operational security, but WPX Hosting’s robust defense mechanisms and proactive monitoring contribute to a more secure environment.

Compliance and certifications:

Web.com adheres to GDPR, ensuring the protection of personal data, and is PCI compliant with the help of SiteLock’s scanning. WPX Hosting also complies with GDPR but advises users to employ external credit card processing systems for PCI compliance due to its non-PCI status. Both services emphasize regulatory compliance, with Web.com’s PCI compliance adding an extra layer of assurance for transactional websites.

🏆 Winner WPX Hosting: With its high-speed performance and robust security features, WPX Hosting stands out as the winner.

Web.com provides a comprehensive suite of features including a drag-and-drop website builder that simplifies the site creation process, making it easy for beginners to build and customize their websites. They offer substantial support for FTP accounts, free domain registration for the first year, and free SSL for the first year. This combination of offerings, along with unmetered bandwidth and varied storage options, presents a versatile choice for users seeking user-friendly website building tools and essential hosting functionalities.

WPX Hosting, on the other hand, focuses deeply on performance and security. Their high-speed custom CDN (XDN), superfast SSD storage, and website speed optimizations ensure users experience rapid loading times. They come with robust security features like free SSL certificates, brute-force protection, daily malware scans, and free malware removal. Additionally, they provide advanced account security and GDPR compliance. WPX Hosting also excels in customer support with a 30-second average response time on live chat and a dedicated WordPress tech support team. The presence of a staging environment and scalable hosting plans makes WPX Hosting a solid choice for both smaller sites and growing businesses.

Both providers support a range of users from beginners to experts with user-friendly website builders and WordPress staging areas. However, in terms of developer tools, both Web.com and WPX Hosting offer robust options including SSH access, support for multiple programming languages, and Git for version control, thus appealing to developers looking for advanced capabilities.

Email services:

Email services at Web.com includes business email accounts with its hosting packages, facilitating seamless email communication for users without additional costs. WPX Hosting also offers unlimited email boxes with any plan, enhancing flexibility for businesses to manage their communication needs efficiently. Neither provider offers reselling of third-party email services, but both ensure robust email hosting solutions as part of their hosting packages.

Winner WPX Hosting:: Offers comprehensive features and high performance for hosting needs.

Evaluating the pricing of plans among various hosting providers can be complex due to their differing pricing and renewal strategies. Additionally, certain plans require annual commitments, which adds to the difficulty of making comparisons. The prices listed are based on monthly commitments; plans requiring annual commitments are indicated. Additionally, although some providers offer identical plans for WordPress and shared hosting, we have created separate tables for each to enhance clarity.

Comparing the pricing plans of Web.com and WPX Hosting, WPX Hosting is notably more expensive but offers a higher level of performance and features. Web.com has an edge in affordability with competitive starting prices for both shared and WordPress hosting. WPX Hosting distinguishes itself with features like free malware removal, site speed optimization, and higher resource allocations, which are absent in Web.com’s offerings. Both providers include essentials like SSL certificates and email, but the premium support and enhanced performance features make WPX Hosting a more suitable choice for users focusing on quality and reliability.

Enterprise plans

For enterprise-level hosting, Web.com offers multiple websites with substantial storage and bandwidth at a more budget-friendly price. WPX Hosting leads with higher performance metrics, extensive RAM, quicker support responses, and advanced features like site speed optimization and malware removal. This would make WPX Hosting the preferable option for businesses emphasizing performance and reliability.

🏆 Winner WPX Hosting: Efficient migration and quick support make WPX Hosting a top choice for those seeking reliable web hosting solutions.

Web.com offers a user-friendly control panel that includes a drag-and-drop interface and a straightforward dashboard for managing website performance, domains, and email accounts. This is beneficial for both technical and non-technical users, allowing easy customization and monitoring. The presence of a centralized dashboard simplifies administrative tasks, making it accessible for individuals with varying levels of technical expertise.

WPX Hosting provides a custom control panel designed for speed and ease of use. The panel includes options for managing services, account details, support tickets, and migrations. The responsive interface is geared towards efficient site management, catering to users who prefer straightforward navigation. Non-technical users will find the interface intuitive, while technical users can appreciate the added features and capabilities.

Both Web.com and WPX Hosting offer site migration services, but WPX Hosting stands out by providing a free and fully managed migration process. To switch to WPX, users only need to select a plan, send a migration request, and provide their existing hosting details; WPX handles the rest within 24 hours. Web.com does not explicitly mention a dedicated migration service, implying that users may have to manage the process themselves or seek external support.

Web.com’s help center offers extensive resources, including knowledge base articles, blogs, self-help guides, and 24/7 product support through various channels. Conversely, WPX provides a comprehensive knowledge base, accessible through the WPX control panel, and an efficient support system with an average resolution time of 15 minutes. WPX also facilitates migration requests directly from the control panel.

🏆 Winner
Web.com: A hosting platform offering a wide range of user management features and ease of use.

When comparing user management between Web.com and WPX Hosting, Web.com offers a structured approach to creating and managing user roles. Web.com provides Administrative (Admin) and Technical (Tech) roles, enabling clear role differentiation and user responsibilities. In contrast, WPX Hosting focuses more on specific management capabilities such as database and FTP users, as well as multi-user access. While WPX Hosting’s multi-user access is beneficial, Web.com presents a more defined and versatile range of user roles.

For user interfaces and tools, Web.com edifies its functionality by enabling roles and permissions visibly through a straightforward Account Manager. This allows users to add and manage accounts via a user-friendly interface. WPX Hosting’s interface also provides efficient tools for managing databases and FTP users, but it is more specialized rather than holistic. Both platforms offer clear navigation, although Web.com takes the lead with its all-encompassing and intuitive user interface.

Access control measures are well-designed in both platforms, but Web.com demonstrates superior efficiency in managing a growing number of users. The option to edit or separate account contacts, along with visibility over roles granted, facilitates streamlined access control. WPX Hosting’s multi-user access feature is useful but less comprehensive in highlighting who has what level of access across different domains and services. Overall, Web.com proves more adept at handling scalability in user management, ensuring robust access control for larger teams.

Web.com user roles table:

🏆 Winner WPX Hosting: Providing excellent overall support with fast response times and specialized services.

Web.com offers a wide range of support options, including phone support, email, live chat, and a ticket system, making them accessible through multiple channels. Their technical support is available 24/7, and they have an extensive online help center for self-help.

WPX Hosting emphasizes quick support with live chat response times averaging 30 seconds and case resolutions in about 15 minutes. They provide additional services like free site speed optimization and malware removal, which can be very beneficial. While they don’t offer phone support, their proactive features and excellent customer reviews make them a strong choice.

Web.com vs WPX Hosting: User feedback

Overall, users appreciate the hosting provider for its comprehensive service that includes domain purchasing, website hosting, and development, making it a convenient one-stop solution. However, there are concerns about limitations on hosting unlimited domains, which can be a significant drawback for users managing numerous websites. Additionally, the cost of individual website software is considered prohibitive by some, especially for those who already have lifetime licenses for third-party software. Despite these issues, the service is generally seen as satisfactory.

WPX Hosting consistently receives praise for its extremely fast and helpful customer support, often resolving issues within seconds via live chat. Users also appreciate the hosting speed, ease of use, and included features like their custom-built CDN. However, some users experienced limitations and performance issues with larger, high-traffic websites and have cited a lack of advanced features such as SSH access and more robust email security. On the whole, while the support and speed are lauded, a few users found the service lacking for more critical or large-scale requirements.

Web.com vs WPX Hosting: FAQ