BigCommerce vs Web.com: Comprehensive comparison guide for 2024

Final verdict


Between BigCommerce and Web.com, BigCommerce emerges as the superior choice for businesses seeking a robust, feature-rich ecommerce platform.


  • BigCommerce (Overall Grade: 7.9/10)

    excels with its comprehensive ecommerce capabilities, offering a wide range of customizable templates, advanced SEO tools, various payment gateway integrations, and multi-channel selling capabilities. Its user-friendly interface, extensive support resources, and scalability make it a popular choice for merchants looking to grow their online presence. Despite some criticisms regarding POS integration and customization flexibility, BigCommerce’s strengths in hosting quality, website speed optimization, and customer support solidify its position as a leading ecommerce platform.

  • Web.com (Overall Grade: 5.8/10)

    provides a user-friendly platform aimed at those without coding expertise, emphasizing mobile responsiveness and incorporating eCommerce capabilities. While it offers unique AI-driven design options and a suite of customizable templates, it falls short in areas such as product testing options, hosting quality, and comprehensive ecommerce features compared to BigCommerce. However, Web.com’s AI capabilities and simplicity may appeal to novice users or those prioritizing ease of use over advanced functionalities.

Best for ecommerce

9.0
6.3


Verdict

: For businesses aiming to scale and require comprehensive ecommerce features, BigCommerce is the superior choice. Web.com, while suitable for simpler ecommerce needs, does not offer the same level of functionality and scalability.


  • BigCommerce

    : Offers a robust platform with extensive ecommerce features such as unlimited products, advanced SEO tools, and multi-channel selling capabilities. It’s designed to support businesses of all sizes in scaling their online presence.

  • Web.com

    : Provides basic ecommerce capabilities with a focus on simplicity and ease of use. It’s best suited for small businesses or those just starting out with online selling, but may not be adequate for larger scale operations.

Best for informational & business websites

7.5
6.5


Verdict

: BigCommerce edges out Web.com for informational business websites, offering a more robust platform with superior design options, performance, and support.


  • BigCommerce

    : With a score of 7.5, BigCommerce stands out for its comprehensive e-commerce platform that’s also well-suited for creating informational websites. It offers a wide range of customizable templates and advanced features like SEO tools and multi-channel selling capabilities, making it a versatile choice for businesses looking to scale their online presence.

  • Web.com

    : Scoring 6.5, Web.com provides a user-friendly platform with drag-and-drop functionality and a selection of pre-built templates. While it’s a solid choice for those without coding expertise, it falls short in comparison to BigCommerce in terms of design flexibility and advanced features.

Detailed comparison

Design functionalities & templates

Design FunctionalitiesRepresents how well each platform allows for creative design and customization of websites.Score Components:

  • Template Variety (30%): Range and quality of design templates.
  • Customization (30%): Flexibility and options for design alterations.
  • User Interface (20%): Ease and intuitiveness of the design process.
  • Responsiveness (10%): Adaptability to different devices and screen sizes.
  • Innovation (10%): Unique design features and tools.
7.8
6.4

🏆

Winner: BigCommerce.

If you’re looking for a platform that offers more creative control and a wide array of design features, BigCommerce is the preferred choice.

BigCommerce offers a variety of design templates for creating ecommerce websites, with a total of 240 themes available. Most of these themes come with up to four styling options, providing users with flexibility in design choices to match their brand’s aesthetic. There are 12 free themes, while the rest range in price from $150 to $300 each.


BigCommerce Themes

BigCommerce templates

Compared to BigCommerce, Web.com offers over 100 website templates designed to cater to a broad spectrum of industries and personalization needs. These templates are structured to be straightforward in customization, allowing users to easily adapt their chosen designs to suit their unique brand identity through the platform’s editor.


Web.com Themes

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Ease of use

Ease of useReflects the platform’s overall user-friendliness.Score
Components:

  • Learning curve (40%): Quickness and ease of getting started.
  • Interface design (30%): Simplicity and intuitiveness of layout.
  • User guidance (20%): Quality of tutorials and support.
  • Flexibility (10%): Adaptability to various user skills.
7.3
6.4


🏆 Winner: BigCommerce

. Scoring 7.3, BigCommerce offers a user-friendly interface and a comprehensive set of built-in features, making it suitable for a broad spectrum of e-commerce businesses. Web.com, with a score of 6.4, offers a range of templates and robust customization tools, but may not be the best fit for those seeking quick, simple website setup.


Learning Resources


🏆 Winner: BigCommerce

. Both platforms offer solid learning resources, but BigCommerce goes a step further with its wide array of detailed tutorials, specific training through BigCommerce University, and active community forums, making it easier for users to learn and adapt.

For ecommerce

EcommerceMeasures the platform’s effectiveness in supporting online business activities.Score Components:

  • Ecommerce themes and templates (20%): Variety and design of templates.
  • Product management (25%): Ease of managing and organizing products.
  • Payment options (25%): Variety and convenience of payment methods.
  • Ecommerce features (20%): Features for managing an ecommerce store.
  • Integration (10%): Compatibility with external e-commerce tools and services.
9.0
6.3

BigCommerce is a comprehensive ecommerce platform known for its robust set of built-in features, including advanced SEO tools, various payment gateway integrations, and multi-channel selling capabilities. On the other hand, Web.com offers a suite of ecommerce features aimed at simplifying the creation and management of online stores, including AI-driven design options, customizable templates, and secure payment solutions.

BigCommerce Logo
Web.com Logo

Ecommerce themes and templates

8.0

5.5

Product page customization

8.3

6.0

Payment processing and commissions

9.2

6.5

POS capabilities

8.5

4.0

Payment gateways

9.0

7.0

Product numbers

9.5

5.0

Additional ecommerce features

8.4

6.0

BigCommerce ecommerce features:

  • Unlimited Products
  • Streamlined Single-Page Checkout
  • Order Management
  • Abandoned Cart Recovery
  • Marketing and Sales Tools

BigCommerce add a product

Web.com ecommerce features:

  • Product listing
  • Marketing Features
  • Shipping options
  • Payment Gateways integration

Ecommerce themes & templates

BigCommerce provides a wide variety of ecommerce templates designed to enhance online shopping experiences and cater to different industries. These templates feature advanced functionalities like quick view, product suggestions, and complex search filters but may require performance optimization for maintaining speed. The selection ranges from free to premium options, ensuring businesses can find a suitable design that aligns with their brand and product offerings.

Web.com offers around 15 ecommerce templates designed to help businesses quickly launch and customize their online stores, emphasizing ease of use, cost-effectiveness, and professional design. These templates are compatible with Web.com’s website builder, facilitating straightforward customization and integration for digital storefronts.

Product page customization

In BigCommerce, you can extensively customize product pages to enhance customer experience and improve sales. This includes the ability to create detailed product variants, customize options like custom fields, and upload multiple images or videos for each product.

Web.com’s website builder offers a suite of tools for e-commerce stores, including product category management for organizing inventory and improving navigation, and product listing features for adding detailed product information and images. Users can create and manage product variants to accommodate items with multiple options, enhancing the customer shopping experience.

Payment processing

BigCommerce supports over 65 pre-integrated online payment solutions, serving customers across 230 countries with more than 140 currencies, without charging additional transaction fees for using third-party payment gateways. This approach provides merchants with the flexibility to choose the best payment solution for their business needs, including the option for custom integration to cater to specific regional payment preferences.

The Web.com website builder facilitates eCommerce activities by supporting popular payment gateways like PayPal, Stripe, and all major debit and credit cards, ensuring a wide array of payment options for customers. Details on transaction commissions, particularly whether Web.com imposes additional fees on transactions processed through these gateways, were not clearly stated in the reviewed sources. Typically, the payment gateways themselves may charge transaction fees; however, the presence of any supplementary commissions from Web.com remains unspecified.

Website Editors

Website EditorsEvaluates the platforms’ website building and editing capabilities.Score Components:

  • Customization tools (40%): Range and power of editing features.
  • Editor usability (30%): User experience within the editor.
  • Design flexibility (20%): Freedom in layout and design changes.
  • Update and maintenance ease (10%): Simplicity of updating and maintaining the site.
7.9
6.6

🏆

Winner: BigCommerce

. BigCommerce, with a score of 7.9, offers an extensive set of tools designed for creating professional and engaging online stores without requiring coding knowledge. It provides a user-friendly drag-and-drop interface, robust eCommerce capabilities, and customizable templates. However, its depth and complexity can be overwhelming for beginners.

Web.com’s website builder, scoring 6.6, offers a user-friendly platform with a variety of templates and a drag-and-drop interface for easy customization. However, it has some limitations in creative freedom and advanced features.

Mobile editor/app

7.5
0

🏆

Winner: BigCommerce

. Both BigCommerce and Web.com have limitations when it comes to mobile editing. BigCommerce does have a mobile app, but it doesn’t allow users to edit the website itself. Instead, it provides access to the dashboard, analytics, orders, and the possibility to add or edit products. This can be beneficial for users who want to manage their online store on the go.

Web.com, on the other hand, does not have a dedicated mobile editor app at all. This means that users cannot make changes to their website from a mobile device, which can be a significant drawback for those who prefer to work on their website while on the move.

In summary, while neither platform offers a comprehensive mobile editing experience, BigCommerce at least provides some mobile functionality, making it the better choice in this comparison.

Product testing options

Product Testing OptionsAssesses the options for trying out platform features before commitment.Score Components:

  • Trial quality (40%): Extent and usefulness of the trial or free version.
  • Feature accessibility (30%): How many features are available to test.
  • Trial duration (20%): Length of the trial period.
  • Ease of transition (10%): Smoothness of moving from trial to paid plans.
7.3
0.2


Overall Result

:

BigCommerce Wins

. BigCommerce scores 7.3, significantly higher than Web.com’s 0.2. BigCommerce offers a 14-day free trial during which users can test all premium features, providing a comprehensive evaluation period. On the other hand, Web.com does not offer a free trial or the possibility to test any features before purchasing a plan, which significantly limits its product testing options.

BigCommerce Logo
Web.com Logo

Free Plan
No (14-day free trial) No

Trial Duration
14 days No trial

Testing Premium Features

Yes, during free trial
No

Price

PriceLooks at the cost-effectiveness and value for money of each platform.Score Components:

  • Plan value (40%): What each pricing tier offers.
  • Transparency and clarity (30%): Clearness of pricing structures.
  • Flexibility of plans (20%): Range of options to suit different budgets.
  • Hidden costs (10%): Additional expenses not included in the plan.
7.4
7.4


BigCommerce and Web.com have similar price scores, but BigCommerce offers more flexibility with its range of plans, including an Enterprise plan for large-scale businesses. Web.com, however, offers significant discounts on annual billing.

BigCommerce Logo


Offerings

Web.com Logo


Offerings


$10-$20
No offering at this amount.

Website ($19.99/month):

AI-powered Website Builder. Free domain & domain privacy for 1 year. Professional email for 3 months. SSL Certificate for 1 month. 1 hour expert design support. Social & email marketing tools.

Value for price:


6.5


$20-$30
No offering at this amount.

Website + Marketing ($24.99/month):

All features in the Website plan. Enhanced marketing tools. Appointment scheduling.

Value for price:


7.0


$30-$40

Standard ($39.00/month):

Unlimited products, file storage, and bandwidth, suitable for small businesses. Limited to $50k in online sales per year and up to 4 inventory locations.

Value for price:


7.0


eCommerce ($34.99/month):

All features in the Website + Marketing plan. Online store with secure checkout. Sell on multiple marketplaces like Facebook, Instagram, Amazon, eBay, etc.

Value for price:


8.5


$100-$200

Plus ($105.00/month):

Includes Standard features, plus customer segmentation and abandoned cart saver. Limited to $180k in online sales per year and up to 5 inventory locations.

Value for price:


7.5

No offering at this amount.

$300+

Pro ($399.00/month):

All Plus features, plus Google customer reviews and advanced search filters. Limited to $400k in online sales per year, and up to 8 inventory locations. Additional $150/month for every $200k in online sales.

Value for price:


8.0

No offering at this amount.
In some cases companies have different prices based on various components like a
location. As a result in rare cases the prices displayed here can differ from the ones you see on their
websites.

Hosting quality

Hosting
quality
Examines the reliability and performance of the hosting solutions.Score Components:

  • Uptime (40%): Consistency and reliability of website availability.
  • Speed (30%): Loading times and performance.
  • Bandwidth and storage (20%): Sufficiency of resources provided.
  • Data centers (10%): Quality and distribution of hosting infrastructure.
7.8
5.9

🏆

Winner: BigCommerce

BigCommerce offers scalable cloud hosting with unlimited storage and bandwidth, and a 99.9% uptime guarantee. Web.com also provides hosting with unlimited storage and daily backups, but does not provide uptime statistics or guarantees. Both platforms do not disclose the locations of their data centers. Despite the lack of transparency about data center locations, BigCommerce’s uptime guarantee gives it an edge over Web.com.

BigCommerce Logo
Web.com Logo

Do they offer hosting?

Yes, scalable cloud hosting with unlimited storage and bandwidth, but limited backup possibilities

Yes, with unlimited storage and daily backups

Type of hosting:

Cloud Hosting

Shared hosting

Uptime:

99.9%

Not provided

Uptime Guarantee:

Yes, 99.99%

Not provided

Data Centers:

Not disclosed

Not disclosed

Website Speed Optimization

Website Speed OptimizationEvaluates optimization of website loading timesScore Components:

  • PageSpeed Score (30%): Google’s score indicating performance optimization.
  • Loading Time (30%): The average time until a website is fully interactive.
  • Mobile Optimization (15%): Optimization effectiveness for mobile devices.
  • Resource Optimization (15%): Optimizing images, scripts, and other heavy resources.
  • CDN Usage (10%): Use of CDN to enhance speed across geolocations.
7.6
5.8


🏆 Winner: BigCommerce

Both BigCommerce and Web.com prioritize website performance and page speed, but BigCommerce has a higher website speed optimization score and provides more tools for Core Web Vital improvements.

BigCommerce Logo
Web.com Logo

Focus

Image Optimization, Code minification, Optimized templates, Using AMP, Caching

Mobile Optimized design, Code Minification, Caching, Image Optimization

Performance Tools

Google Lighthouse, PageSpeed Insights

Google PageSpeed Insights

Key Strategies

Image Optimization, Code minification, Optimized templates, Using AMP, Caching

Mobile Optimized design, Code Minification, Caching, Image Optimization

Load Times

Varies depending on optimization and website complexity

Varies depending on optimization and website complexity

Page Speed Scores Range

Varies depending on optimization and website complexity

Varies depending on optimization and website complexity

Core Web Vitals Improvement

Provides users with many tools for CVW improvements

Does not provide any information on their Core Web Vitals improvements

BigCommerce provides a comprehensive e-commerce platform that allows businesses of all sizes to create and manage their online stores. It offers a wide range of customizable templates and design options to help users create professional-looking websites without the need for extensive coding knowledge. BigCommerce is known for its robust set of built-in features, including advanced SEO tools, various payment gateway integrations, and multi-channel selling capabilities across social media and marketplaces. Additionally, it provides extensive support resources and a user-friendly interface, making it a popular choice for merchants looking to scale their online presence.

Web.com’s website builder offers a platform aimed at those without coding expertise, providing drag-and-drop functionality and a selection of pre-built templates for easy website creation and customization. It emphasizes mobile responsiveness, ensuring websites perform well across various devices, and incorporates eCommerce capabilities for businesses looking to sell online. Additionally, the builder includes SEO tools to aid in improving online visibility, along with analytics features for tracking website performance. This tool caters to both novice and seasoned users looking to establish or enhance their online presence.

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Plugins and integrations

Plugins and integrationsMeasures the range and effectiveness of additional plugins and integrations.Score Components:

  • Variety of options (40%): Range of available add-ons.
  • Integration smoothness (30%): Ease of integrating plugins into the site.
  • Quality of plugins (20%): Functionality and reliability of the options.
  • Custom integration capabilities (10%): Support for custom or third-party integrations.
7.7
6.7


🏆 Winner: BigCommerce.

With a score of 7.7, BigCommerce offers a wider array of apps and integrations, including ERP and CRM systems, 3PL services, POS systems, and various marketing tools. This allows for enhanced eCommerce functionalities and caters to a range of business needs and budgets. Web.com, scoring 6.7, also provides a suite of plugins and integrations, but BigCommerce’s extensive offerings give it the edge in this category.

BigCommerce Applications

Bigcommerce apps and integratons

Marketing Features

Design FunctionalitiesRepresents how well each platform allows for creative design and customization of websites.Score Components:

  • Template Variety (30%): Range and quality of design templates.
  • Customization (30%): Flexibility and options for design alterations.
  • User Interface (20%): Ease and intuitiveness of the design process.
  • Responsiveness (10%): Adaptability to different devices and screen sizes.
  • Innovation (10%): Unique design features and tools.
7.9
7.0

🏆

Overall Winner: BigCommerce

. BigCommerce stands out for its comprehensive e-commerce marketing tools, especially in analytics and ad campaign management. Web.com is strong in SEO and email marketing, ideal for businesses looking to enhance their online presence.

BigCommerce Logo
Web.com Logo

SEO Tools







Email Marketing







Blogging







Social Media Integration

Advanced integration for selling
directly on social platforms

Easy linking and social post creation

Analytics and Reporting

Detailed analytics for in-depth
insights

Basic analytics for website traffic and
engagement

Ads and Promotions

Comprehensive built-in marketing tools for various promotions

Tiered selection of marketing tools across packages

Customer Support

Customer supportEvaluates the quality and availability of support options.Score Components:

  • Response time (40%): Speed of support responses.
  • Support quality (30%): Effectiveness and helpfulness of the support.
  • Availability (20%): Range of support channels (phone, chat, email).
  • Resource richness (10%): Quality of self-help and educational materials.
8.7
7.3


🏆 Winner: BigCommerce

. BigCommerce takes the lead in this category with its 24/7 customer support available through various channels, including phone, email, and live chat. The platform also provides dedicated phone lines for several regions and requires a support pin for personalized assistance. An extensive knowledge base and active community forums supplement these direct support options, allowing users to find answers and share experiences.

Web.com also offers comprehensive customer support, including email, live chat, and phone support available 24/7. However, it lacks dedicated support for enterprise-level businesses, which BigCommerce provides, making BigCommerce a more suitable choice for larger businesses requiring extensive support.

Security

SecurityLooks at the platforms’ security measures and data protection.Score Components:

  • Data protection (40%): Safeguards for user and customer data.
  • SSL and encryption (30%): Implementation of secure connections.
  • Compliance (20%): Adherence to industry security standards.
  • Regular updates (10%): Frequency of security updates and patches.
8.9
7.6

🏆

Winner: BigCommerce

. BigCommerce takes security seriously, with a comprehensive approach that includes adherence to international regulations like GDPR and CCPA, data encryption, secure data centers, regular security audits, and continuous monitoring. They also provide resources for merchants to follow best practices in security management.

Web.com also offers a range of security services, including website staging environments, email solutions, and a partnership with SiteLock Security for cloud-based security services. However, BigCommerce’s robust security measures and higher security score give it the edge in this category.

AI Capabilities

AI capabilitiesMeasures the effectiveness of AI-driven features and tools.Score Components:

  • Automation efficiency (40%): Impact of AI on streamlining processes.
  • Personalization (30%): AI-driven customization for users or customers.
  • AI-Assisted design (20%): Role of AI in website design and functionality.
  • Data analysis (10%): Use of AI in interpreting user data and analytics.
7.3
7.3
BigCommerce Logo
Web.com Logo

AI Website Builder




Web.com’s AI builder simplifies website creation

AI Ecommerce Features

Personalized product recommendations, AI on-site search, and AI powered chatbots

Personalized product recommendations, automated inventory management, customer service chatbots, and insightful data analysis tools

AI Content Generation

AI-powered writing tools for creating product descriptions

AI Writer for versatile content creation in twelve languages

Additional AI Features

AI-powered writing features for product descriptions, personalized storefronts through product recommendations, and AI-driven data analytics

AI Domain Generator for instant, tailored domain suggestions, and the AI Logo Builder for quick, professional-looking logo designs


🏆 Winner: Web.com

. Web.com and BigCommerce both scored 7.3 for their AI capabilities. However, Web.com offers a more comprehensive suite of AI tools, including an AI website builder, AI ecommerce features, AI content generation, and additional AI features. These tools are designed to simplify the website creation process and enhance the online shopping experience.

BigCommerce, while lacking an AI website builder, offers AI ecommerce features and AI content generation. Its AI capabilities are primarily integrated through apps and focus on improving operational efficiency, enhancing customer experiences, and boosting sales for merchants.

User Management

User ManagementAssesses the platforms’ capabilities in managing user roles, permissions, and accessibility.Score Components:

  • Role Customization (40%): Flexibility in creating and defining user roles and
    permissions.
  • Ease of Management (30%): User interface and tools for managing users.
  • Access Control (20%): Effectiveness of access control measures for different user
    levels.
  • Scalability (10%): Ability to manage a growing number of users efficiently.
8.9
5.2


🏆 Winner: BigCommerce

. BigCommerce and Web.com both offer multiple user accounts, but BigCommerce provides a more comprehensive user management system.

  • BigCommerce allows an unlimited number of staff accounts with various roles and permissions.
  • Web.com allows multiple user accounts, but the platform does not specify how many accounts are supported.

BigCommerce User Roles and Access Levels:

Role Description Access Highlights
Sales Staff Enables all Sales Staff permissions Manage, edit, and add orders, finalize manual orders with manual payments, manage returns, capture funds, and refund orders, manage and edit customers, manage and edit product reviews, manage legacy coupons and promotions, use Image Manager.
Sales Manager Enables all Sales Staff and Sales Manager permissions Includes Sales Staff permissions, manage, create, edit, and delete products, manage product options and categories, export orders, manage customer store credit and export customers, manage blogs, brands, and various reports, edit inventory and manage channels.
Store Administrator Enables all Sales Staff, Sales Manager, and System Admin permissions Includes Sales Staff and Sales Manager permissions, manage users and form fields, manage settings, manage payments, shipping, and tax settings, import catalog entities and customers, access store design tools and Page Builder, manage customer groups, take store down for maintenance.
Store Owner Includes all permissions and is the person financially responsible for the account Full access to all permissions and features across the platform, exclusive access to account-related features and settings not available to other roles.
Custom Use this option to create your own combination of permissions Customize permissions based on specific needs, mix and match permissions from different roles to create a unique role with tailored access.

Web.com User Roles and Access Levels:

Role Description Access Highlights
Primary The main account holder or primary user. Edit primary user info, purchase products, manage and renew products and services.
Admin Users with administrative privileges besides the primary. Edit payment information, add/edit/delete user roles, manage and renew products and services, edit WHOIS Admin and Tech user info.
Tech Users with technical responsibilities. Manage and renew products and services, edit WHOIS Admin and Tech user info.

Additional Features

BigCommerce Logo
Web.com Logo

SSL Certificate







Custom Domain







Free Custom Domain Included







International Domains







Mobile Responsive







Page Speed







Website Builder Mobile App







Convert a Website To An App







Website Analytics







Multilingual Sites







Multiple Users


User Feedback

BigCommerce
499 reviews
4.2 out of 5 stars
Web.com
0 reviews
0 out of 5 stars

User feedback on BigCommerce is mixed. Users appreciate its ease of use, SEO configuration, and strong support team. However, there are significant criticisms, including its lack of suitability for businesses with physical locations due to issues with POS integration and sales tracking. Users also mention its inflexibility with customization and additional costs for necessary features. Despite these challenges, some users appreciate the platform’s ability to quickly launch and reliably host stores, alongside its potential for scalability and e-commerce growth.

Unfortunately, there is no user feedback available for Web.com to provide a comparison.

The making of this blog

We followed a clear, step-by-step process to write and research this article.

FAQ

Which platform is better for ecommerce, BigCommerce or Web.com?

BigCommerce is the superior choice for businesses aiming to scale and require comprehensive ecommerce features. It offers a robust platform with extensive ecommerce features such as unlimited products, advanced SEO tools, and multi-channel selling capabilities. Web.com, while suitable for simpler ecommerce needs, does not offer the same level of functionality and scalability.

Can I use BigCommerce or Web.com for creating an informational business website?

BigCommerce edges out Web.com for informational business websites, offering a more robust platform with superior design options, performance, and support. While Web.com provides a user-friendly platform with drag-and-drop functionality and a selection of pre-built templates, it falls short in comparison to BigCommerce in terms of design flexibility and advanced features.

How do BigCommerce and Web.com compare in terms of design functionalities and templates?

BigCommerce offers more creative control and a wide array of design features, making it the preferred choice for those looking for flexibility in design choices to match their brand’s aesthetic. Web.com offers over 100 website templates designed to cater to a broad spectrum of industries and personalization needs, but BigCommerce’s variety and customization options give it an edge.

Which platform offers better customer support, BigCommerce or Web.com?

BigCommerce takes the lead in customer support with its 24/7 availability through various channels, including phone, email, and live chat. It provides dedicated phone lines for several regions and requires a support pin for personalized assistance, making it a more suitable choice for larger businesses requiring extensive support.

Are BigCommerce and Web.com suitable for users without coding expertise?

Both platforms cater to users without coding expertise, but they offer different levels of simplicity and support. Web.com emphasizes mobile responsiveness and incorporates eCommerce capabilities with a focus on ease of use. BigCommerce, while offering a user-friendly interface and comprehensive set of built-in features, might have a steeper learning curve due to its depth and complexity in ecommerce functionalities.

How do the AI capabilities of BigCommerce and Web.com compare?

Web.com offers a more comprehensive suite of AI tools, including an AI website builder, AI ecommerce features, AI content generation, and additional AI features designed to simplify the website creation process and enhance the online shopping experience. BigCommerce, while lacking an AI website builder, offers AI ecommerce features and AI content generation, focusing on improving operational efficiency and enhancing customer experiences.

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