Final verdict
Web.com and Volusion offer distinct advantages for users looking to build and manage online stores, but Volusion emerges as the more robust platform overall.
-
Web.com (Overall Grade: 5.8/10)
is tailored for users seeking simplicity in website creation, with a focus on mobile responsiveness and basic ecommerce capabilities. It shines in design functionalities and marketing features, particularly with its blogging capabilities. Web.com’s AI features and customer support are commendable, but it falls short in areas like product testing options, hosting quality, and security compared to Volusion. -
Volusion (Overall Grade: 6.6/10)
stands out as a comprehensive ecommerce solution, offering a superior user experience in terms of ease of use, ecommerce features, website editors, and product testing options. It scores higher in hosting quality, website speed optimization, plugins and integrations, and security, making it a reliable choice for businesses aiming to scale. While it lacks in AI capabilities and has limited marketing features, Volusion’s overall performance and focus on ecommerce make it the preferred option for users prioritizing online store functionality.
|
|
|
|---|---|---|
|
Design functionalities & templates |
6.4 |
6.1 |
|
Ease of use |
6.4 |
6.9 |
|
Ecommerce |
6.3 |
7.1 |
|
Website Editors |
6.6 |
7.1 |
|
Product testing options |
0.2 |
7.6 |
|
Price |
7.4 |
7.6 |
|
Hosting quality |
5.9 |
7.0 |
|
Website speed optimization |
5.8 |
7.1 |
|
Plugins and integrations |
6.7 |
6.8 |
|
Marketing features |
7.0 |
6.9 |
|
Customer support |
7.3 |
7.0 |
|
Security |
7.6 |
8.7 |
|
AI capabilities |
7.3 |
0.0 |
|
User Management |
5.2 |
7.7 |
| Overall |
5.8 |
6.6 |
Best for ecommerce
6.3
7.1
Verdict
: While both Web.com and Volusion offer solid ecommerce capabilities, Volusion takes the lead with a higher score and more robust features for online stores.
-
Web.com
: Offers a user-friendly platform with essential ecommerce features, making it a good choice for beginners or small businesses looking to establish an online presence. Its emphasis on mobile responsiveness and a selection of pre-built templates cater to those without coding expertise. -
Volusion
: Stands out for its comprehensive ecommerce solution designed to support businesses in building, managing, and expanding their online stores. With a higher score and features like a comprehensive product management system, secure payment processing, and advanced marketing and SEO tools, Volusion is better suited for businesses aiming for growth.
Best for informational & business websites
6.5
7.2
Verdict
: Volusion edges out Web.com for informational and business websites, thanks to its higher score and comprehensive features tailored for online businesses.
-
Web.com
: Offers a straightforward platform with drag-and-drop functionality and a selection of pre-built templates, making it suitable for those without coding expertise. While it incorporates eCommerce capabilities and emphasizes mobile responsiveness, its lower score suggests it may be less optimal for informational business websites compared to Volusion. -
Volusion
: Designed as an all-in-one e-commerce solution, Volusion not only supports online store management but also offers customizable templates and features that can be adapted for informational websites. Its higher score and emphasis on marketing, SEO tools, and analytics make it a more robust choice for businesses looking to establish a strong online presence.
Detailed comparison
Design functionalities & templates
Design FunctionalitiesRepresents how well each platform allows for creative design and customization of websites.Score Components:
- Template Variety (30%): Range and quality of design templates.
- Customization (30%): Flexibility and options for design alterations.
- User Interface (20%): Ease and intuitiveness of the design process.
- Responsiveness (10%): Adaptability to different devices and screen sizes.
- Innovation (10%): Unique design features and tools.
6.4
6.1
Winner: Web.com.
Although both platforms offer a variety of templates and design functionalities, Web.com scores slightly higher in this category.
Web.com offers over 100 website templates designed to cater to a broad spectrum of industries and personalization needs. These templates are structured to be straightforward in customization, allowing users to easily adapt their chosen designs to suit their unique brand identity through the platform’s editor.
On the other hand, Volusion, as a website builder, offers a variety of design templates tailored to meet the diverse needs of online stores and businesses. The platform provides users with over 30 professionally designed, responsive templates. These templates are crafted to cater to a wide range of industries, ensuring that businesses of all types can find a design that aligns with their brand identity and goals.
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Ease of use
Ease of useReflects the platform’s overall user-friendliness.Score
Components:
- Learning curve (40%): Quickness and ease of getting started.
- Interface design (30%): Simplicity and intuitiveness of layout.
- User guidance (20%): Quality of tutorials and support.
- Flexibility (10%): Adaptability to various user skills.
6.4
6.9
🏆 Winner: Volusion
. With a score of 6.9, Volusion edges out Web.com (6.4) in terms of ease of use. Volusion’s user-friendly interface caters to both beginners and experienced users, making the process of building an online store relatively straightforward. Web.com, on the other hand, is better suited for intermediate designers seeking to enhance their design capabilities.
Learning Resources
🏆 Winner: Volusion
. Both platforms offer a range of learning resources, but Volusion’s comprehensive suite of detailed guides, video tutorials, and a dedicated support center provide clear, step-by-step instructions that cater to both beginners and experienced users. Web.com also offers AI-powered tools and a comprehensive knowledge base, but lacks a large community of users for additional support.
For ecommerce
EcommerceMeasures the platform’s effectiveness in supporting online business activities.Score Components:
- Ecommerce themes and templates (20%): Variety and design of templates.
- Product management (25%): Ease of managing and organizing products.
- Payment options (25%): Variety and convenience of payment methods.
- Ecommerce features (20%): Features for managing an ecommerce store.
- Integration (10%): Compatibility with external e-commerce tools and services.
6.3
7.1
Web.com and Volusion both offer ecommerce capabilities, but they cater to different needs and preferences. Web.com is aimed at those without coding expertise, providing a platform with drag-and-drop functionality and a selection of pre-built templates. It emphasizes mobile responsiveness and incorporates ecommerce capabilities for businesses looking to sell online. On the other hand, Volusion is an all-in-one ecommerce solution designed to help businesses build, manage, and expand their online stores. It offers a range of customizable templates and features such as a comprehensive product management system, secure payment processing, and tools for marketing and SEO.
|
|
|
|
|---|---|---|
|
Ecommerce themes and templates |
5.5 |
6.5 |
|
Product page customization |
6.0 |
7.0 |
|
Payment processing and commissions |
6.5 |
7.5 |
|
POS capabilities |
4.0 |
7.0 |
|
Payment gateways |
7.0 |
7.5 |
|
Product numbers |
5.0 |
6.0 |
|
Additional ecommerce features |
6.0 |
7.0 |
Web.com ecommerce features:
- Product listing
- Marketing Features
- Shipping options
- Payment Gateways integration
Volusion ecommerce features:
- Ecommerce Product listings
- Payment Gateways
- Multiple Currencies support
- Shipping options
- SEO tools
- Social Media Integration
Ecommerce themes & templates
Web.com offers around 15 ecommerce templates designed to help businesses quickly launch and customize their online stores. These templates are compatible with Web.com’s website builder, facilitating straightforward customization and integration for digital storefronts. Volusion, on the other hand, offers a selection of ecommerce-specific templates designed to cater to various store aesthetics and needs. They provide 14 free themes and 38 paid themes, each costing $180. These templates are mobile responsive, ensuring that your online store is accessible and user-friendly across all devices.
Product page customization
Web.com’s website builder offers a suite of tools for e-commerce stores, including product category management for organizing inventory and improving navigation, and product listing features for adding detailed product information and images. Users can create and manage product variants to accommodate items with multiple options, enhancing the customer shopping experience. Volusion offers a range of ecommerce product page customization options to enhance the shopping experience. Users can modify product descriptions, images, and videos to showcase their items effectively. The platform allows for the customization of options and variants, such as size and color, to provide a more detailed and user-friendly product selection process.
Payment processing
When it comes to payment processing, Web.com supports popular payment gateways like PayPal, Stripe, and all major debit and credit cards, ensuring a wide array of payment options for customers. Volusion offers a comprehensive eCommerce platform that supports various payment gateways, including PayPal, Stripe, and its own solution, Volusion Payments, tailored for U.S.-based merchants. The platform is distinctive for its low transaction fees, which vary based on the subscription plan. Additionally, Volusion provides POS capabilities, enabling seamless sales both online and in physical locations.
Website Editors
Website EditorsEvaluates the platforms’ website building and editing capabilities.Score Components:
- Customization tools (40%): Range and power of editing features.
- Editor usability (30%): User experience within the editor.
- Design flexibility (20%): Freedom in layout and design changes.
- Update and maintenance ease (10%): Simplicity of updating and maintaining the site.
6.6
7.1
🏆
Winner: Volusion
. With a score of 7.1, Volusion’s website builder editor is designed for ease of use, catering to both beginners and experienced users. It offers a drag-and-drop interface, allowing users to easily add, remove, or modify elements on their website without needing to code. Users can customize their site’s layout, adjust colors, fonts, and images, and even integrate various functionalities like social media links, shopping carts, and payment gateways. Additionally, Volusion provides a range of templates and themes to kickstart the design process, making it straightforward to create a professional-looking online store or website.
Web.com’s website builder, scoring 6.6, offers a user-friendly platform with a variety of templates and a drag-and-drop interface for easy customization. It supports basic e-commerce capabilities suitable for small businesses, alongside features like analytics, social media integration, and email services. However, for more advanced functionalities like promotional pop-ups, calendars, or comprehensive blogging tools, the platform may fall short unless users are willing to add custom code.
Mobile editor/app
0
4.5
🏆
Winner: Volusion
. Neither Web.com nor Volusion offer a dedicated mobile editor app. However, Volusion does allow for editing on a mobile browser, although the experience might not be optimal due to the smaller screen size and potentially difficult navigation through the admin dashboard. On the other hand, Web.com does not offer any mobile editing capabilities. Therefore, despite its limitations, Volusion comes out ahead in this category.
Product testing options
Product Testing OptionsAssesses the options for trying out platform features before commitment.Score Components:
- Trial quality (40%): Extent and usefulness of the trial or free version.
- Feature accessibility (30%): How many features are available to test.
- Trial duration (20%): Length of the trial period.
- Ease of transition (10%): Smoothness of moving from trial to paid plans.
0.2
7.6
Overall Result
:
Volusion Wins
. Volusion scores 7.6 in product testing options, significantly higher than Web.com’s 0.2. Volusion offers a 14-day free trial during which users can test premium features. Web.com, on the other hand, does not offer a free or trial version, and it’s not possible to test any of the features before purchasing any of their plans.
|
|
|
|
|---|---|---|
|
Free Plan |
No | No |
|
Trial Duration |
No |
14 days |
|
Testing Premium Features |
Not possible |
During free trial |
Price
PriceLooks at the cost-effectiveness and value for money of each platform.Score Components:
- Plan value (40%): What each pricing tier offers.
- Transparency and clarity (30%): Clearness of pricing structures.
- Flexibility of plans (20%): Range of options to suit different budgets.
- Hidden costs (10%): Additional expenses not included in the plan.
7.4
7.6
Web.com and Volusion have similar pricing scores, with Volusion slightly ahead. While Web.com offers a more affordable starting price, Volusion provides more comprehensive ecommerce features, especially for larger businesses with its custom-priced Prime plan.
|
|
|
|
|---|---|---|
|
$10-$20 |
Website ($19.99/month): AI-powered Website Builder. Free domain & domain privacy for 1 year. Professional email for 3 months. SSL Certificate for 1 month. 1 hour expert design support. Social & email marketing tools. Value for price: 6.5 |
No offering at this amount. |
|
$20-$30 |
Website + Marketing ($24.99/month): All features in the Website plan. Enhanced marketing tools. Appointment scheduling. Value for price: 7.0 |
No offering at this amount. |
|
$30-$40 |
eCommerce ($34.99/month): All features in the Website + Marketing plan. Online store with secure checkout. Sell on multiple marketplaces like Facebook, Instagram, Amazon, eBay, etc. Value for price: 8.5 |
Personal ($35/month): Suitable for small businesses, allowing up to 100 products, 1 staff account, and offers support via live chat and email. Supports stores with up to $50K in GMV/year. This plan allows to manage 1 website and there is no limitation of number of pages offered. Value for price: 6.5 |
|
$70-$80 |
No offering at this amount. |
Professional ($79/month): Targets growing businesses with up to 5,000 products, 5 staff accounts, and additional features like newsletters, abandoned cart reports, and phone orders. Supports up to $100K in GMV/year. This plan allows to manage 1 website and there is no limitation of number of pages offered. Value for price: 7.5 |
|
$200+ |
No offering at this amount. |
Business ($299/month): Designed for large stores, offering unlimited products, 15 staff accounts, priority support, and integrations with Amazon and eBay. Supports stores with up to $500K in GMV/year. This plan allows to manage 1 website and there is no limitation of number of pages offered. Value for Price: 8.0 |
location. As a result in rare cases the prices displayed here can differ from the ones you see on their
websites.
Hosting quality
Hosting
qualityExamines the reliability and performance of the hosting solutions.Score Components:
- Uptime (40%): Consistency and reliability of website availability.
- Speed (30%): Loading times and performance.
- Bandwidth and storage (20%): Sufficiency of resources provided.
- Data centers (10%): Quality and distribution of hosting infrastructure.
5.9
7.0
🏆
Winner: Volusion
Volusion’s managed cloud hosting, with a 99.9% uptime guarantee, is more reliable than Web.com’s shared hosting, which does not provide uptime statistics or guarantees. While both platforms offer unlimited storage, Volusion also provides unlimited bandwidth across its plans, making it a better choice for businesses expecting high traffic volumes. However, neither platform discloses the locations of their data centers, and Volusion does not mention backup features.
|
|
|
|
|---|---|---|
|
Do they offer hosting? |
Yes, with unlimited storage and daily backups |
Yes, unlimited storage and bandwidth across its plans |
|
Type of hosting: |
Shared hosting |
Managed Cloud Hosting |
|
Uptime: |
Not provided |
99.9% |
|
Uptime Guarantee: |
No |
Yes, 99.9% |
|
Data Centers: |
Not disclosed |
Not disclosed |
Website Speed Optimization
Website Speed OptimizationEvaluates optimization of website loading timesScore Components:
- PageSpeed Score (30%): Google’s score indicating performance optimization.
- Loading Time (30%): The average time until a website is fully interactive.
- Mobile Optimization (15%): Optimization effectiveness for mobile devices.
- Resource Optimization (15%): Optimizing images, scripts, and other heavy resources.
- CDN Usage (10%): Use of CDN to enhance speed across geolocations.
5.8
7.1
🏆 Winner: Volusion
Both Web.com and Volusion have strategies in place for website speed optimization, but Volusion’s score of 7.1 outperforms Web.com’s score of 5.8.
|
|
|
|
|---|---|---|
|
Focus |
Mobile Optimized design, Code Minification, Caching, Image Optimization |
CDN, Image optimization, Code minification, Regular Monitoring and Updates, SEO optimization |
|
Performance Tools |
Not specified |
Not specified |
|
Key Strategies |
Mobile Optimized design, Code Minification, Caching, Image Optimization |
CDN, Image optimization, Code minification, Regular Monitoring and Updates, SEO optimization |
|
Load Times |
Varies depending on optimization and website complexity |
Varies depending on the optimization, website complexity |
|
Page Speed Scores Range |
Not specified |
Not specified |
|
Core Web Vitals Improvement |
Not specified |
Implementing various performance optimization techniques |
Volusion’s approach to website speed optimization includes the use of a Content Delivery Network (CDN), image optimization, code minification, regular monitoring and updates, and SEO optimization. They also focus on implementing various performance optimization techniques to improve Core Web Vitals. However, specific load times and PageSpeed score ranges are not provided, and they vary widely depending on the optimization and website complexity.
On the other hand, Web.com focuses on mobile-optimized design, code minification, caching, and image optimization for website speed optimization. They do not provide any information on their Core Web Vitals improvements. Similar to Volusion, the load times and PageSpeed scores vary depending on optimization and website complexity.
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Plugins and integrations
Plugins and integrationsMeasures the range and effectiveness of additional plugins and integrations.Score Components:
- Variety of options (40%): Range of available add-ons.
- Integration smoothness (30%): Ease of integrating plugins into the site.
- Quality of plugins (20%): Functionality and reliability of the options.
- Custom integration capabilities (10%): Support for custom or third-party integrations.
6.7
6.8
🏆 Winner: Volusion.
With a score of 6.8, Volusion slightly edges out Web.com, which scores 6.7. Volusion offers a marketplace with a variety of integrations to enhance its ecommerce platform, including tools and services across categories such as Accounting, Business Resources, Channel Management, Customer & Relationship Management, Design, Domain Registration, Email Marketing, Fulfillment, International, Live Chat, Marketing, Mobile, Order Management, Payment Processing, Security, Shipping, and Shopping Feeds. In total, there are 82 integrations available to help complete your ecommerce business needs.
Web.com, on the other hand, provides a suite of plugins and integrations for websites built on its platform, including features for email marketing, social media engagement, analytics, and eCommerce capabilities. However, while basic features are included in Web.com’s various pricing plans, more sophisticated features or premium plugins might require an upgrade to higher-tier plans or involve additional fees.
Marketing Features
Design FunctionalitiesRepresents how well each platform allows for creative design and customization of websites.Score Components:
- Template Variety (30%): Range and quality of design templates.
- Customization (30%): Flexibility and options for design alterations.
- User Interface (20%): Ease and intuitiveness of the design process.
- Responsiveness (10%): Adaptability to different devices and screen sizes.
- Innovation (10%): Unique design features and tools.
7.0
6.9
🏆
Overall Winner: Web.com
. Web.com edges out Volusion in terms of marketing features, largely due to its blogging capabilities, which Volusion lacks. However, both platforms offer a similar range of features, including SEO tools, email marketing, social media integration, and ads and promotions.
|
|
|
|
|---|---|---|
|
SEO Tools |
|
|
|
Email Marketing |
|
|
|
Blogging |
|
|
|
Social Media Integration |
|
|
|
Analytics and Reporting |
Basic website analytics and Google Analytics integration |
Comprehensive dashboard with sales trends and traffic |
|
Ads and Promotions |
Tiered selection of marketing tools across different packages |
Direct advertisement through Google AdWords and Facebook |
Customer Support
Customer supportEvaluates the quality and availability of support options.Score Components:
- Response time (40%): Speed of support responses.
- Support quality (30%): Effectiveness and helpfulness of the support.
- Availability (20%): Range of support channels (phone, chat, email).
- Resource richness (10%): Quality of self-help and educational materials.
7.3
7.0
🏆 Winner: Web.com
. Web.com edges out Volusion in this category with a customer support score of 7.3 compared to Volusion’s 7.0. Web.com offers comprehensive customer support, including 24/7 email, live chat, and phone support. Their phone line is recommended for immediate support needs and is free with all plans.
Volusion, on the other hand, provides customer support to merchants on their Business Plan and Prime Plan. Support is available via phone during business hours and 24/7 chat support through the Merchant Center dashboard. For enterprise-level customers, Volusion offers priority phone and live chat support during working hours, as well as 24/7 email support.
Security
SecurityLooks at the platforms’ security measures and data protection.Score Components:
- Data protection (40%): Safeguards for user and customer data.
- SSL and encryption (30%): Implementation of secure connections.
- Compliance (20%): Adherence to industry security standards.
- Regular updates (10%): Frequency of security updates and patches.
7.6
8.7
🏆
Winner: Volusion
. Volusion’s security measures are more comprehensive and robust, offering data encryption, two-factor authentication, SSL certificates, PCI DSS compliance, and firewalls. These features ensure the safety of sensitive customer and payment data, making it a reliable choice for ecommerce businesses.
Web.com, on the other hand, also provides a range of security measures, including SSL certificates, website backup solutions, and cybersecurity measures through its partnership with SiteLock Security. However, it falls short in comparison to Volusion’s more extensive security measures, resulting in a lower security score.
AI Capabilities
AI capabilitiesMeasures the effectiveness of AI-driven features and tools.Score Components:
- Automation efficiency (40%): Impact of AI on streamlining processes.
- Personalization (30%): AI-driven customization for users or customers.
- AI-Assisted design (20%): Role of AI in website design and functionality.
- Data analysis (10%): Use of AI in interpreting user data and analytics.
7.3
0.0
|
|
|
|
|---|---|---|
|
AI Website Builder |
Web.com offers an AI website builder for easy website creation |
|
|
AI Ecommerce Features |
AI tools for personalized product recommendations and automated inventory management |
|
|
AI Content Generation |
AI Writer for versatile content creation in multiple languages |
|
|
Additional AI Features |
AI Domain Generator and AI Logo Builder for easy website design and branding |
|
🏆 Winner: Web.com
. Web.com, with a score of 7.3, offers a variety of AI features that streamline the website creation process, enhance the ecommerce experience, and assist in content creation. These features make it easy for users of all technical skill levels to create and manage their online presence.
Volusion, with a score of 0.0, does not have any AI capabilities. This lack of AI features may limit the platform’s usability and efficiency, particularly for users without technical expertise.
User Management
User ManagementAssesses the platforms’ capabilities in managing user roles, permissions, and accessibility.Score Components:
- Role Customization (40%): Flexibility in creating and defining user roles and
permissions. - Ease of Management (30%): User interface and tools for managing users.
- Access Control (20%): Effectiveness of access control measures for different user
levels. - Scalability (10%): Ability to manage a growing number of users efficiently.
5.2
7.7
🏆 Winner: Volusion
. Both Web.com and Volusion offer multiple user accounts, but Volusion provides a more comprehensive and customizable user account management system.
- Web.com allows multiple user accounts, however the platform does not specify how many accounts are supported.
- Volusion offers customizable user account management with various roles and permissions tailored for efficient online store operation. Subscription plans determine the number of staff accounts available: 1 in the Personal Plan, 5 in the Professional Plan, 15 in the Business Plan, and unlimited in the Prime Plan.
Web.com User Roles and Access Levels:
| Role | Description | Access Highlights |
|---|---|---|
| Primary | The main account holder or primary user. | Edit primary user info Purchase products Manage and renew products and services |
| Admin | Users with administrative privileges besides the primary. | Edit payment information Add/Edit/Delete user roles Manage and renew products and services Edit WHOIS Admin and Tech user info |
| Tech | Users with technical responsibilities. | Manage and renew products and services Edit WHOIS Admin and Tech user info |
Volusion does not provide a user roles and access levels table.
Additional Features
|
|
|
|
|---|---|---|
|
SSL Certificate |
|
|
|
Custom Domain |
|
|
|
Free Custom Domain Included |
|
|
|
International Domains |
|
|
|
Mobile Responsive |
|
|
|
Page Speed |
|
|
|
Website Builder Mobile App |
|
|
|
Convert a Website To An App |
|
|
|
Website Analytics |
|
|
|
Multilingual Sites |
|
|
|
Multiple Users |
|
|
User Feedback
Unfortunately, there are no user reviews available for Web.com on the G2 platform, and no user feedback summary has been provided. Therefore, we cannot provide a comprehensive comparison of user feedback for these two platforms.
On the other hand, Volusion has a rating of 3.2/5 based on 65 reviews on G2. Users generally appreciate Volusion’s affordability compared to competitors like Shopify, finding its simplified user interface suitable for non-tech users. However, there are concerns about its limited integrations and frequent technical issues, such as crashes and slow support responses. Some users feel that Volusion lacks the advanced features and customization options offered by competitors like Shopify, making it less competitive in the market. Despite these drawbacks, Volusion remains a feasible option for small to medium-sized businesses seeking a budget-friendly solution for establishing an online store.
The making of this blog
We followed a clear, step-by-step process to write and research this article.
FAQ
Which platform is better for ecommerce, Web.com or Volusion?
Can I build an informational business website with Web.com or Volusion?
How do Web.com and Volusion compare in terms of design and templates?
Which platform is easier to use for beginners?
What are the main differences in pricing between Web.com and Volusion?
Which platform offers better customer support?
How do Web.com and Volusion handle website security?
Do Web.com and Volusion offer AI capabilities?
Which platform is better for managing multiple users?
Are there any additional features that set Web.com and Volusion apart?
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