Narek Torosyan

Narek is the Director of the Customer Care team at 10Web with more than 3 years of managerial experience. A WordPress aficionado for almost a decade, he is passionate about sharing his knowledge and expertise in blog articles to help guide others who are just starting in this sphere. When not working, he loves watching movies and playing football.
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Customer Success Metrics: The Key in Propelling Your Business Forward

20 MIN READ

Everything in life is relative—or so they say. When it comes to success, relativity definitely comes into play, as what is considered successful for one project, may not be applicable at all to another. When it comes to customer success, however, metrics really do remove most notions of relativity, with their data-driven approach and deliverables of measurable results. The removal of relativity is a good thing when it comes to customer success, especially for agencies. Customer success is extremely important as it’s all about the communication strategies and business processes used that perpetually showcase your agency’s value to your customers. In short, it’s a great opportunity to get your agency ahead of the pack—and keep it there. We’ve singled out the top customer success metrics behind a great customer experience so you can implement them in your agency and see the world of difference they bring. Each one has its…

Why You Should Build and Manage Your Website with WordPress

14 MIN READ

Wondering why you should build and manage your website with WordPress 🤔? If you’re new in WP world, then this article is right for you ✅!

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