Frequently Asked Questions

Have questions? We have answers.

  • 10web_faq
  • What is 10WEB?
     

    10Web is a simple, convenient solution that enables you to create and manage all aspects of your WordPress websites. Create landing pages, add and manage essential plugins, backup, optimize and much more.

  • Why do i need 10WEB?
     

    10Web is designed for individuals and businesses that own WordPress websites. We enable you to design and develop your website with no technical skills required.

  • What happens at the end of my trial?
     

    You can decide to continue with your subscription. If you cancel your subscription anytime during the trial, your account will simply be deactivated.

  • Is my payment information secure?
     

    We’ve taken all measures to ensure that all sensitive information that you provide is secure. Payment information is transmitted using SSL encryption.

  • When will I be billed?
     

    We automatically bill you at the beginning of each subscription year or month depending on the plan you’ve chosen during sign-up.

  • Which credit cards do you accept?
     

    We accept VISA, MasterCard, Maestro, AMEX and Discover. All payments are processed through a secure gateway.

  • Can I cancel my subscription?
     

    We’ll be sad to see you go, but yes you can cancel anytime. Simply follow the cancellation steps in your account or contact our support team.

  • What happens when I cancel my account?
     

    No cancellation fee will be applied. Your subscription will be valid until the last day of your billing period, so you can use our services until that time. After that, you will no longer be able to use 10Web services.

  • Have another question?
     

    10Web customer care team is always happy to help you with any additional questions you might have about our products and services. Use contact form on our website or simply send us an email at support@10web.io and we’ll get back to you!